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Ecotricity
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  • B2B Insight & Performance Analyst  

    Ecotricity
    - Stroud
    Apply Now
    About The Role Within our B2B business unit we are on a period of grow... Read More
    About The Role Within our B2B business unit we are on a period of growth. As part of this journey, we want to ensure data and business performance underpins every strategic decision we make. We are therefore seeking a motivated Insight and Performance Analyst to join our B2B Performance & Contract Management team. Their primary role will be to support the development of our transformation plans through the interpreting of complex data sets in order to provide valuable insights and support data-driven decision-making across the organization. As a Senior Insight and Performance Analyst, you will collaborate with cross-functional teams to identify trends, patterns, and opportunities that drive operational efficiency and business growth. Core Responsibilities… Perform data analysis and apply statistical techniques to identify trends, patterns, correlations, and insights. Interpret data and present findings to stakeholders in a clear and concise manner through reports, visualisations, and presentations. Develop data models, dashboards, and reports to track key performance indicators (KPIs) and provide actionable insights. Participate in stakeholder management activities and collaborate with cross-functional teams to identify data requirements and support data-driven decision-making processes. Identify data quality issues and work with supporting data teams across different departments to resolve them, ensuring accuracy and reliability of data. Ensure finished products are handed over, signed off and imbedded with BAU. Perform ad-hoc analysis and respond to data-related inquiries from stakeholders. Stay up to date with industry trends, best practices, and emerging technologies in data analysis and visualization. Continuously improve data analysis processes and methodologies to enhance efficiency and effectiveness. About You Experience working within the energy and utilities sectorA relevant professional qualification in Data Science, Statistics, Mathematics, or a related field. Proven experience working as a Data Analyst or in a similar role, preferably in a corporate or analytical environment. Strong analytical skills with the ability to collect, organise, analyse, and interpret large and complex data sets. Proficiency in data analysis tools and programming languages such as Excel, SQL (MS-SQL/Databricks - T-SQL), Python or R. Experience with data visualization tools such as Tableau, Power BI, or QlikView. Solid understanding of statistical methods and techniques for data analysis. Familiarity with data modelling, data warehousing, and ETL processes. Excellent problem-solving and critical-thinking abilities with a keen attention to detail. Present findings and insights to non-technical stakeholders in a clear and understandable manner. Contribute to the development of data-driven strategies and initiatives to support company growth and success. Understanding of core project management principles, and experience leading data driven projects About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution
    Volunteering Day
    Hybrid Working
    Various company discounts (including shops, gyms, days out and events)
    Holiday of 25 days (plus bank holidays) & ability to buy/sell days
    Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.  Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.  We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Read Less
    Apply Now

  • Industry Operations Expert  

    Ecotricity
    - Stroud
    Apply Now
    About The Role Ecotricity is looking for an Industry Operations Expert... Read More
    About The Role Ecotricity is looking for an Industry Operations Expert to join our friendly Gas Operations team on a full-time basis. The successful candidate will be responsible for providing ongoing technical support within the Industry Operations Team and wider business, being a ‘go to’ person for industry data exceptions, supporting industry processes. You will remain up to date on any industry changes and update documentation as appropriate, whilst continuously developing your knowledge to support the wider business. The Industry Operations Expert will remain up to date on all Gas industry changes, processes, system developments and will support with training these changes out to your colleagues. By working at an MPXN level, you will be responsible for improving and maintaining industry data integrity. This will include updating all documentation where appropriate, as well as assisting the Team Leader with change management across the team.  The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations. Core responsibilities: Resolve industry exceptions and queries, and maintain customer data held within Ecotricity systems within given timescales Being a technical support for the wider business on Gas industry data queries Liaise with other departments and third parties to ensure that a fair and timely outcome is achieved for customer and industry impacting problems Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the team and Ecotricity mission Attend all industry/software training days as appropriate, and feed all up to date information back to the department and team leaders Ensuring department meets all industry compliance and regulations requirements, and this knowledge is shared with the team This is a full-time permanent opportunity, which offers the benefits of flexible hybrid working arrangements. Typically, this role will require you to work 3 days per week in our Office, based in Stroud (Gloucestershire) and 2 days per week either from home, or the Office. About You We are looking for a self-motivated and organised individual with a genuine interest in their own, as well as colleagues, development. You will be committed to continuous improvement and work in an innovative and creative way to find solutions. An excellent communicator, you will be supportive to your colleagues and confidently manage relationships. Full system and industry training is provided however a background in the energy industry would be an advantage! Skills required: Great analytical skills and excellent attention to detail High level of numeracy, accuracy, and problem-solving ability Proven effective relationship management both internally and externally High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office 365 Prioritise a wide range of tasks and manage workload effectively Committed to continual learning for themselves and their teammates, including process improvement experience Excellent written and verbal communication skills About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Read Less
    Apply Now

  • Business Service Energy Expert  

    Ecotricity
    - Stroud
    Apply Now
    About The Role Our Energy Experts are a one stop shop for any customer... Read More
    About The Role Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. Energy companies expect customers to wait a lifetime to be answered…. Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the team for you. The B2B department is vibrant, fast-paced and friendly but extremely professional with customer experience always its primary focus. We are currently amid a transformational programme of change all aimed at improving the service we offer to our customers and our people are at the forefront of our initiatives.  You'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire as the role requires 3 days office presence, inline with the agreed hybrid working rota. Core Responsibilities: Provide exceptional customer centric service delivering first contact resolution to our Business customers via inbound and outbound phone contact, our electronic platforms and face-to-face interactions. Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership. Manage and adhere to service level and resolution targets for assigned customers To engage with non-customer facing teams to ensure customer requests are completed in a timely manner To ensure our Business customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers To take responsibility and ownership for customer queries ensuring the customer is responded to promptly & updated frequently Continuous improvement - Provide constructive feedback, contribute, and support process improvements that will drive increased customer satisfaction striving to improve our customers’ journey with us. Effective customer resolution ensuring information is compliant against Industry standards. Take ownership of customer complaints, prioritise and complete to the customer’s satisfaction and within agreed time scales. Educate, coach and influence customers on best practice for business energy use Any other ad-hoc duties as requested by Leadership & Management. Excellent written & verbal communication skills across multiple channels. Excellent time management with ability to prioritise workloads Flexible and adaptable to changes in working patterns and duties Good level of numeracy. Good level of computer literacy including Microsoft Office packages. Accuracy, Tenacity & Integrity. About You If you have a thirst for knowledge and keen to broaden your skills and energy industry knowledge base. We are looking for people who are super passionate about providing excellent customer service and have a proven track record – Setting customer expectations from the off and doing the right thing for our customers within the compliance framework of the industry. As an individual you’ll have exceptional time management skills, as well as being able to multi-task, enabling you to meet targets and deliver the needs of our customers. You’ll be a superb communicator, who is able to influence and coach both our internal and external customers how best to use our services, whilst showing passion and enthusiasm for a greener Britain. Essential skills: Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages, Sales Force and Junifer). Utility industry knowledge & experience. (Including Billing & Metering) Experience of Customer Relationship Management Systems Proven track record of working in a target focused environment and driving successful performance. High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing financial challenges. Enjoys working with others, building rapport with customers and colleagues but also thrives independently. Able to listen, speak and write confidently and with great attention to detail. Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner. About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Read Less
    Apply Now

  • Cleaning Crew Member - Casual  

    Ecotricity
    - Stroud
    Apply Now
    About The Role Working within Ecotricity’s Places team, the role of a... Read More
    About The Role Working within Ecotricity’s Places team, the role of a Cleaning Crew Member will be a varied one but with the common theme of delivering an excellent level of service and support to internal customers and external third parties for a number of sites in the Stroud area. This is a zero Hours contract, with the primary role of providing cover for Holidays and sickness within our Cleaning Crew. What you will do... Cleaner Responsibilities include: Cleaning, stocking and supplying designated work areas, including dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, sanitising kitchens and toilet areas etc. Removing and transporting waste to designated areas. Helping to ensure that individuals abide by the sustainability ethos of the company Performing and documenting the cleaning and maintenance routine, following the Cleaning specification appropriate to the site. Abiding by the site guidelines on regular routine upkeep of facilities such as dishwashers and waterless urinals Carrying out periodic deep cleaning tasks and special projects, such as steam-cleaning hygienic areas or inside window cleaning Following colour-coded schemes that help to eliminate the possibility of cross-contamination on all sites. Ensuring that only clean cleaning materials are used Acting at all times in accordance with Ecotricity’s published policies and procedures, including the Health and Safety policy, Code of Conduct and ensuring safe working methods are used at all times Reporting to Supervisory staff any defects in machinery, equipment, fixtures and fittings etc to help ensure optimal health and safety Engaging with other team members to help finish tasks, i.e. working as a team Working with all materials and products effectively and safely within the guidelines of health and safety and COSHH Ensuring that all provided Personal Protective Equipment (PPE) is used as advised Conducting yourself in a positive and professional manner at all times Ensuring that all stores, products and equipment are kept secured and well maintained Providing cover for other members of staff during holidays, sickness or other absences and in emergencies Working within a small team effectively and efficiently, sometimes needing to perform duties under pressure within allotted time frames Working in a flexible environment, and willing to take on all tasks allocated reasonably About You You will ideally have a good track record of commercial cleaning to a high standard, working as part of a larger team. You should be able to demonstrate a commitment to excellence, on a personal level and in combination with others, and show flexibility and a willingness to learn. Attributes: Manages relationships effectively both internally and externally Influences outcomes by using effective negotiation Treats customers the way we like to be treated ourselves Solutions focused and resourceful Committed to continual improvement Engaging and motivating attitude and style Methodical and organised, managing own work Receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Read Less
    Apply Now
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