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East Midlands Trains
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  • Fleet Delivery Manager  

    - Nottingham
    We are proud to be One Team at East Midlands Railway (EMR). We are pa... Read More

    We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.We have an exciting opportunity to join #TeamEMR as a Fleet Delivery Manager – Production based at Eastcroft Depot, Nottingham. As a Fleet Delivery Manager – Production, you will be directing and motivating your team to ensure EMR fleets are maintained, repaired, and cleaned in line with fleet performance requirements and maintenance goals. Through taking ownership of KPIs and improvement initiatives, you will also champion a clean, safe, and productive working environment that will motivate teams to deliver work on time and to quality and budget requirements. Deputising for the Depot Manager this role is accountable for the development and maintenance of short and long term goals, objectives, policies and operating procedures in the depot. Your key responsibilities include: Lead and deliver production output according to the maintenance plan, ensuring safe, reliable trains are in service daily.Efficiently manage depot load/capacity plans, track resource deployment, and develop contingency and recovery plans for production, quality, productivity, or cost issues.Accountable for the depot’s QHSE activities, ensuring a visible focus on health, safety, and environmental performance at the depot, and manage quality and safety inspections, checks, and tours.Ensure compliance by developing and leading a culture aligned with EMR vision and values; oversee adherence to the Competency Management System for Production teams, ensuring competence plans align with depot load/capacity and addressing deficiencies.Lead, produce and createappropriate qualityreports to enable coordination of information and action to the technical engineering team related to repeat defects, and fleet improvement initiatives using RCM, LEAN and six sigma toolsMonitor fleet performance, provide stakeholders with updates on incidents, failures, service risks, and safety-related defects, and liaise with on-call staff to minimise service disruption. Provide strategic recommendations to the depot manager and Head of Fleet Delivery & Planning on developing, implementing, and evaluating new or modified depot policies and procedures. Implement process improvements to meet KPIs and budgets using Continuous Improvement techniques.Lead, manage and oversee effective deployment of Reliability Specialists and manage local reliability for the Regional Fleet.What we are looking for: Degree level qualification in Engineering withsignificant experiencein a depot environmentLeadership qualifications to ILM min Level 4 or equivalent and experience of managing high performing teamsNEBOSH General certificate or equivalentSix Sigma/5S – Lean qualification desirableA NVQ supervisory/management qualification; or equivalent experience at supervisory or managerial levelExcellent communicator, both verbal and written, with the ability to inspire and motivate others towards shared goalsA proventrack recordof managing and motivating a team and delivering KPI performance management in an engineering production environment, preferably in railIT literacy is essential, with the ability to use Microsoft Office to produce reports, trackers, and presentationsStrong understanding of financial matters and familiarity with contract administration is alsorequiredKnowledge in traction and rolling stock maintenance standards and techniques will beadvantageous. Personal Track Safety certification would also be beneficial, but not essential as we can organise this for the successful candidate.As well as a competitive salary, we’ll also offer you: An excellent defined benefit pension schemeUp to 34 days’ holiday per yearFlexible working hours with regular home workingFreeFirst Classduty travel on the EMR networkFree standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER75% discount on national leisure travel (incpartner and dependants)Friends and Family discounted tickets on the EMR networkVarious training opportunitiesEmployee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!Our depot operates 24/7. Although you will usually be working days (06:30 start), occasional working outside daytime hours may be needed to respond to incidents or other operational needs.  Read Less
  • Customer Service Executive  

    - Derby
    We are proud to be One Team at East Midlands Railway (EMR). We are pa... Read More

    We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Contact Centre team make a crucial contribution to this. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.We have an exciting opportunity join #TeamEMR as a Customer Service Executive to join our Customer Contact CentreA bit about the role.. Customer Service Executive will:Handle customer complaints and queries with patience and empathy to encourage future travel with EMR.Provide support with processing lost property and assisted travel requests.Communicate with customers via phone, email, web form, and letters.Deliver direct contact support when necessary across multiple platforms.Use relevant systems including: Complaints handling systems, Lost Property systems, Passenger Assistance processes and STAR retailing system for issuing ticketsMaintain high-quality written and verbal communication.To succeed in this role, you’ll need excellent communication skills and a friendly, approachable manner. You should be confident, articulate, and comfortable speaking with customers across a variety of channels, including phone, email, and letter. The ability to remain calm and empathetic—especially when handling complaints—is essential, as is the ability to say “no” when needed, using tact and diplomacy.We’re looking for someone who thrives in a team environment and takes pride in delivering great customer service. You’ll need to be proactive, flexible, and able to manage a busy workload, including handling a high volume of phone calls and written correspondence. Attention to detail and accuracy are also important, particularly when it comes to inputting data and using various systems.Ideally, you’ll have previous experience in a customer service setting and be comfortable using IT systems and common software packages. A confident telephone manner and strong writing skills will help you communicate clearly and professionally with our customers. Flexibility around working hours is also key, as the role operates Monday to Friday between 08:00 and 19:00.Full training will be provided, including on all internal systems and processes. This role is hybrid, with initial training delivered in the office before transitioning to a combination of office-based and home working.As well as a competitive salary, we’ll also offer you:Excellent Railway Pension schemeFree travel on East Midlands Railway and Train Operating Companies under Abellio Friends and Family discounted Tickets on the EMR Network75% discount on National Travel (inc partner and dependants)Various training opportunities…and many more!We operate a blind screening process at EMR, therefore we kindly ask that remove your personal details from your CV before you upload it. (This includes, your name, age, gender, DOB, address and contact details) Read Less
  • Customer Welcome Host  

    - Nottingham
       We are proud to be One Team at East Midlands Railway (EMR). We are... Read More

       We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make a crucial contribution to this. Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We're recruiting for several Customer Welcome Hosts on a 6 month fixed term contract Our Customer Welcome Hosts work on our gatelines; ensuring customers are travelling on the correct ticket. Customer Welcome Hosts can often be the first point of contact for customers and provide them with help and information. Customer welcome hosts also play an important part in security searches of the station too. You will be the face of EMR at the station and we are looking for candidates with positive energy, a can-do attitude and a strong work ethic to join our fantastic team in Nottingham.Key responsibilities of the role include;Greeting customers at the gatelines and directing them to where they're going Checking customer train tickets as they pass through the gateDelivering outstanding levels of service to our customers at all timesProviding customers with advice and guidance as necessarySupporting on the platform when required to assist passengersAs a Customer Welcome Host, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are also subject to satisfactory completion of a medical assessment, including drugs and alcohol screening.PLEASE NOTE, the Assessment will be held on the 12th of March 2026As well as a competitive salary, we’ll also offer you:Defined benefit Pension schemeFree standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNERFriends and Family discounted tickets on the EMR network75% discount on national leisure travel (inc partner and dependants)Up to 32 days annual per year…and many more!Previous experience within a customer facing role would be advantageous, but is not essential. We are looking for hard working and customer focused people to join our team. Training will be provided to the successful candidates. Read Less
  • Customer Service Apprenticeship  

    We are proud to be One Team at East Midlands Railway (EMR). We are pa... Read More

    We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make a crucial contribution to this. 10 times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We have an exciting opportunity to join #TeamEMR as an Apprentice Senior Conductor based at Lincoln! We pride ourselves on delivering excellent customer experience through our customer promise, our On Train Customer Service team play a huge part in that and will provide day to day management of the On Train operations on our services. You will assist in developing professional, highly motivated and enthusiastic teams on board, whilst ensuring consistent, excellent customer service standards are maintained. Looking after our customers will be your top priority. At East Midlands Railway, we are passionate about providing our people with the opportunity for professional development. As part of this commitment, Senior Conductors are enrolled onto the Level 2 Passenger Transport Operative apprenticeship standard, where you will learn valuable knowledge, skills and behaviours to have a successful railway career. As a Senior Conductor Apprentice at EMR, you will be at the forefront of delivering a memorable experience for our customers, seeking to identify and meet their needs in an open, friendly and helpful manner. We’re looking for someone who is enthusiastic, forward thinking and strives to deliver the highest standards at all times.Your responsibilities within the role include:Ensuring the safety of everyone on board.Checking and verifying ticketsChecking the on train environment including equipment and general cleanliness of facilitiesWhere shortcomings exist, taking further action by correcting or reporting faultBe visible and available to provide customers with advice and guidance, as necessaryManaging the overall financial responsibility for any cash transactions taken on boardWhen working on our trains, you will usually be the only member of staff that our customers will see, so it’s important that you are confident in working both on your own and as part of a team. Due to early morning and late evening shift patterns, flexibility is key - and you will need to live within 60 minutes of the station. This role works four days a week and includes weekend work, but we guarantee that you will get a long weekend off every third week.Training courses will commence at a number of dates throughout 2026. If successful, you will be placed into a Talent Pool and be offered a role when opportunities become available and enrolled onto the next available course.As well as a competitive salary, we’ll also offer you:Excellent Railway Pension schemeFree travel on East Midlands Railway and Train Operating Companies under AbellioFriends and Family discounted Tickets on the EMR Network75% discount on National Travel (inc partner and dependants)Various training opportunities…and many more!Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process. Read Less

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