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East Lancashire Hospitals NHS Trust
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  • Job overview We are looking to recruit a keen and enthusiastic Ba... Read More
    Job overview We are looking to recruit a keen and enthusiastic Band 3 Health Care Assistant to join our dynamic Children’s Unit at the Royal Blackburn Teaching Hospital We look after a wide range of conditions including medical and surgery and children with complex conditions We are looking to recruit a keen and enthusiastic Band 3 Health Care Assistant to join our dynamic Children’s Unit at the Royal Blackburn Teaching Hospital. area. We work very closely with our Admission and Assessment Unit providing seamless care for children and their families. We provide care for all children from birth up to the age of 16 or older if they have special needs and regularly see a Paediatrician. We cover a variety of conditions, medical, surgical, orthopaedic, max fax, urology and ELCAS. About us We are a very busy 51 bedded unit with an extra 3 bedded high dependency area. We work very closely with our Admission and Assessment Unit providing seamless care for children and their families. We provide care for all children from birth up to the age of 16 or older if they have special needs and regularly see a Paediatrician. We cover a variety of conditions, medical, surgical, orthopaedic, max fax, urology and ELCAS. Main duties of the job To assist the trained nurses in all aspects of care, delivering safe, personal effective care. To assist staff to carry out observations, feeding and hygiene needs. To maintain a clean environment and assist in maintaining stock levels. To communicate effectively with all members of the team and also patients and their carers. Working for our organisation At East Lancashire Hospital NHS trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work. Detailed job description and main responsibilities Working alongside a trained nurse to deliver safe personal and effective care is the main responsibility but an enthusiasm to develop yourself within the role is desirable. Further knowledge of basic life support, physiological measurement recording, safer handling and equality and diversity are all areas in which experience is preferable but training can be provided for the successful candidate. There will also be an opportunity to further develop your knowledge with learning skills like venepuncture and cannulation. Patients are the most important part of our work and caring for them to a high standard in a caring and safe environment is paramount. If you feel this could be you then please apply. This is a rotational post involving working days, nights and weekends. Person specification Qualifications Essential criteria Evidence of functional skills in literacy and numeracy or equivalent Willing to complete training to achieve all aspects of the job description Desirable criteria Successful completion of Level 2 Functional skills, Maths and English Ability to perform higher level tasks eg venepuncture, cannulation, ECG recording Experience Essential criteria Prior experience working at a senior HCA level or development from HCA Band 2 role Desirable criteria Experience in role of supervising others, and able to provide guidance and support Knowledge and Skills Essential criteria Clear and accurate written/verbal communication and listening skills Ability to support/supervise other learners Experience working with sick children and young people normally 18 months Desirable criteria performing HCA band 2 role for a minimum of 18months with testomony from ward. Personal Attributes Essential criteria Friendly and caring manner, demonstrates ability to act sympathetically and sensitively with people Supportive team player Ability to support children, young people and families in difficult and stressful situations Desirable criteria Demonstrable personal drive and commitment to develop skills and seeks progression within the Trust. Read Less
  • Associate Director of Estates  

    - Kendal
    Job overview The post holder is responsible for delivery of safe,... Read More
    Job overview The post holder is responsible for delivery of safe, efficient, and effective Estates services, to the Trust within One LSC, and for the management of the Trusts infrastructure ensuring a high- quality, cost-effective service. Responsible to the Director of Estates, the post holder will manage and direct Operational Services and staff in the provision of the Estates within the Trust, optimising their efficiency and effectiveness to meet service users, staff and visitor needs within agreed resource allocations. The role will be predominately strategic in nature, providing delivery of the Trust’s estate strategies and development of strategic partnerships within the Trust’s partners to ensure a collaborative approach within the Trust’s. The post holder will be responsible for overseeing the reactive, corrective and planned maintenance of equipment, engineering services and building fabric for all Healthcare properties under their control. The post holder will have full responsibility for ensuring the environment is safe for patients, staff and visitors. Please note this vacancy is only open internally to One LSC staff only. Main duties of the job Responsible for Delivery of the Trust’s / One LSC annual capital programme Formulating the Estates Operational delivery plan and contribute to the wider teams planning processes Ensuring that condition appraisals are undertaken, and a schedule of works is produced to enable capital bids to be produced. Be the Senior Responsible person for ensuring compliance with all statutory requirements associated with Estates Operational services Ensure the timely completion of submissions of all statutory and mandatory submissions relating to EFM (ERIC, PAM MODEL HOSPITAL etc.) Develop the estates workforce, management reporting structures and support services Develop, implement, and evaluate policies and strategies for recruiting, deploying, developing, and retaining staff Ensuring controls are in place and effective for the management of revenue budgets, nonrecurring and capital expenditure including determining delegated limits for staff Evidencing and providing assurances that the Estates Operational Services deliver high quality, value for money and effective services. Representing the Departments at Trust / One LSC wide meetings as and when required including Risk Management, EPRR, IPC and Health and Safety Sub Committees including providing cross-cover across all system wide Trust’s (if required) across One LSC, during times of absence. May Participate in the On Call Rota if required. Working for our organisation Why Choose OneLSC and University Hospitals of Morecambe Bay NHS Foundation Trust: A vibrant, diverse, and inclusive healthcare community Cutting-edge facilities and technology Opportunities for continuous professional development A culture that values and recognizes your contributions We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay. Detailed job description and main responsibilities The post holder will undertake the duties of Authorised Person/Responsible Person as required. Act as the Estates Divisions operational services specialist advising on, producing, and maintaining a range a range of Trust-Wide / One LSC Estates policies and procedures that reflect the requirements of the regulation, legislation and guidance relating to the varied disciplines. Responsible for the maintenance of the Estates / One LSC operational services risks on the Risk register, ensuring Health and Safety training is undertaken as required and attendance at Health and Safety meetings to support the upkeep of a risk awareness culture. Responsibility for interpreting government and organisational policy in determining both day to day work and actions and longer-term strategic priorities in in all areas of responsibility, this will involve setting standards and performance indicators for areas of responsibility. Represent the Trust / One LSC on Local and National Estates Forums working with DH and NHS Estates and engage with other public sector and external organisations including Local councils, educational institutions, and commercial partners to develop wider strategies for the benefit of the organisation as and when required. Fully participate in the Trust’s / One LSC’s WRP (Waste Reduction Plan) to deliver financial Sustainability. To ensure that the provision of the wide-ranging operational services are executed in line with all relevant legislation, regulation and guidance appertaining to the field of work. To have in place systems, processes and information that enables assurances to be provided to the Trust Board and One LSC that the Trust is meeting its statutory compliance obligations. Develops the managerial and supervisory capability within the teams and ensuring that there is a full knowledge and understanding of the Health Board’s policies and procedures. Through the Estates Managers, ensure the environment within the Trust is safe for service users and staff and the services delivered by teams to be of a high quality that meet the needs of service users and staff. Develop strategies and policies for service improvement, linked to service need, and to develop performance measures capable of demonstrating continuous improvement. Estates plan efficiently delivered through robust business cases demonstrating best value for money. Ensure that the built environment is conducive to the provision of high-quality patient care through ensuring that it is safe, accessible, clean, and fit for purpose and supports the provision of high-quality patient care. Carry out periodic condition assessments and the use of resulting data to inform capital and revenue programmes of work to address any backlog maintenance issues utilising the outcome of the 6-facet survey. Lead on the development and implementation of the Trust’s Green Plan and monitor the actions in response to the NHS net zero carbon. Ensure the maximisation of the Trust’s / One LSC decarbonisation plan and that all opportunities of potential funding are sought. LEADERSHIP Lead on specific aspects of research and development projects, involving benchmarking and the implementation of latest good practice seeking to demonstrate high quality and robust service delivery regimes. To be achieved by specialist professional knowledge of estate processes and systems gained by personal experience and post graduate courses. Lead on change management based on experience, ensuring continuous improvement is maintained. Responsible for leading/participating in a range of projects/programme of works/schemes across the Department, Division Trust wide and when applicable support across One LSC as and when required. Post holder to have highly developed physical skills, with accurate use of fine tools and equipment and ability to develop and interpret computerised technical drawings. Regular requirement to use computer software to develop/create reports, documents, and drawings. Responsible for the operation of one or more information systems. The post holder must be flexible in delivery of the role, with unpredictable work hours. Post holder will assist patients/visitors during incidental contact. Support collaborative change and standardisation across One LSC Estates Functions FINANCIAL MANAGEMENT Accountable for the overall financial performance of the Estates Directorate: Ensuring fiscal responsibility and efficiency. Responsible for managing the Estates directorate budgets, including pay and non-pay: Overseeing accurate budget forecasting and expenditure tracking. Responsible for overseeing budget expenditure, analysing variance figures, and identifying remedial actions: Maintaining financial control and addressing discrepancies. Ensure high-quality, cost-effective facilities services by managing operations and finances: Optimize resources and service delivery. Responsible for budget setting and business planning for the Estates teams and services: Developing and managing comprehensive financial plans. Responsible for ensuring the Estates team complies with Trust / One LSC’s financial policies and procedures and the Trust / One LSC’s Standard Financial Instructions (SFIs): Adhering to regulatory standards and financial protocols. Ensure value for money in external supply chain contracts through regular reviews and competitive tendering per Trust / One LSC’s SFIs. Responsible for ensuring appropriate approvals according to Trust / One LSC’s SFIs, policies, and procedures: Maintaining compliance with governance frameworks. Responsible for submitting annual applications for capital projects relating to Estates, and establishing suitable governance procedures to oversee project performance and outcomes. Support the Capital Project team in developing and delivering the Trust's Capital program, contributing to strategic capital investments. Responsible for exploring commercial opportunities for revenue generation: Marketing Estates Services to external agencies and healthcare providers within the Integrated Care System (ICS). Creating business plans to support new work and business acquisitions. Responsible for evaluating and creating business cases and proposals to attract new investment opportunities. This includes introducing innovative service delivery methods and proposing new business ventures within Estates Services for the Trust / One LSC. Monitor Financial Performance Metrics: Regularly review financial KPIs / base line reporting to ensure targets are met. Engagement in Financial Audits: Ensure readiness for internal and external financial audits and inspections. FREEDOM TO ACT Responsible for interpreting legislation, statutory and non-statutory requirements within the Estates portfolio. PERSONNELL MANAGEMENT Provide managerial support and leadership to ensure that appropriate health and safety processes are in place and that health and safety, and all Estates systems demonstrate to statutory regulators, compliance in accordance with the Trust’s strategic responsibilities. Prepare succession plans for key positions and career development plans to ensure high-potential staff have the development opportunities to grow and develop into key roles, within the Trust within One LSC. Agree personal development plans and jobs performance targets for senior managers, across within the Trust within One LSC. Manages staff grievances and disciplinary issues as required. KEY WORKING RELATIONSHIPS Specialty Heads of Department One LSC Senior leadership Team Consultant Medical Staff Lead Nurse Senior Nursing Staff Other Directorate Managers HR Department Finance Department IM&T Department Planning and Performance Department Local Commissioning Bodies Local governing bodies, Emergency Services Person specification Leadership & Technical Essential criteria Educated to master’s degree level or equivalent extensive knowledge and experience in Estates Discipline Management Qualification or proven experience in senior management position Extensive senior management experience in the public sector or equivalent experience in the private sector Currently practicing estates professional with recent experience at the strategic level of an estates function Experience of leading successful change management projects Experience of delivering papers and presentations to a variety of audiences Experience of managing large staff teams, managing contracts and contractors Substantial demonstrable experience of project management, financial management, performance management Significant experience of managing budgets Demonstrable experience in business planning Experience in development and monitoring of systems, policies, and procedures. Experience of managing Hard FM preferably in an NHS/Health environment Proven knowledge of PLACE standards & CQC compliance Desirable criteria Full member of a relevant and recognised professional institution. Appropriate professional qualification in health, or related discipline. Continued Professional development A good understanding of Estates and Capital priorities, challenges, and funding in the NHS Knowledge of complex engineering systems and maintenance procedures Read Less
  • Rotational Dietitian  

    - Blackburn
    Job overview Are you an existing band 5 Dietitian looking to deve... Read More
    Job overview Are you an existing band 5 Dietitian looking to develop or broaden your skills or a newly qualified band 5 Dietitian looking for a permanent post that will form an excellent start to your career,?
    Due to a promotion an opportunity has arisen for enthusiastic Dietitian to join our innovative and dynamic Dietetic Department as a band 5 rotational Dietitian. We offer an excellent band 5 rotation programme that will enable you to gain a broad range of experience in a number of clinical areas within busy acute hospitals and community working with a varied and diverse population group.

    Please click to find out what its like to work at East Lancashire.

    Main duties of the job We appreciate that student placement training can have its limitations. Our rotation scheme allows you to develop further into a variety of specialist areas and gain skills you may not have opportunity for in your student placement. Clinical specialties you will be able to gain experience in include Acute wards, community nutritional support, paediatrics, weight management, diabetes and renal The acute rotation will involve a variety of acute medical and surgical wards at Royal Blackburn Hospital and our rehabilitation hospitals at Burnley and Pendle. The community rotation is based at Brierfield Health Centre and will include being a part of our community nutrition support team providing dietetic care to patients in their own homes and clinics across East Lancashire. The Paediatric Rotation is based at Royal Blackburn Hospital and will include being part of our Paediatric team and providing dietetic care to children on the paediatric ward, paediatric clinics and patient group sessions across East Lancashire. The WRD (Weight management, Renal and Diabetes) rotation is based at Brierfield Health Centre and the Renal Units at Burnley and Blackburn and rotations will include being part of the WRD team and covering your own clinics in weight management and Diabetes as well as working with and providing support to specialist Renal, Diabetes and Weight Management Dietitians. Clinics and group education are held across East Lancashire Working for our organisation East Lancashire Hospitals Trust is a large integrated health care organisation providing acute secondary healthcare for the people of East Lancashire in the heart of the North West. We are a specialist centre for many services including hepatobiliary, vascular, head and neck and cancer
    services, specialist cardiology services, a digestive diseases unit and being a network provider of Neonatal Intensive Care. The department has over 40 Dietitians as well as Assistants and Assistant Practitioners and is well known for its innovation and development. It covers a wide geographical area and the post holder will be expected to attend all our hospital sites, community clinics and domiciliary visits therefore a car driver/owner would be desirable. The department offers training to all placements of dietetic students and the post holder will be expected to be involved in the clinical teaching and assessments of students on placement and training will be provided. Detailed job description and main responsibilities The post holder will be provided with regular clinical supervision and CPD opportunities. Please note – Student Dietitians approaching the end of their training are welcome to apply, tailored employment options are available that will allow new graduates to commence in post as a Band 4 Assistant Practitioner until HCPC registration is received. Person specification Qualifications Essential criteria • BSc or MSc in Dietetics • HCPC current registration. Desirable criteria • Clinical supervisory skills The post holder will be provided with regular clinical supervision and extensive CPD opportunities and excellent clerical support. Experience Essential criteria • Experience working or training in an NHS establishment • Demonstrable evidence of ongoing CPD in Dietetics Desirable criteria • Post graduate dietetic experience • Dietetic patient group education • Involvement in BDA specialist interest groups Skills & Aptitudes Essential criteria • Effective organisational including the ability to manage own caseload • IT skills (competent in the use of Microsoft office applications) • Ability to interpret clinical conditions including biochemistry • Competence in calculating nutritional requirements and developing nutrition care plans. • Up to date knowledge of artificial nutrition support Effective written and verbal communication skills Effective problem solving Understanding professional issues and code of conduct Desirable criteria • Audit experience Personal Qualities Essential criteria • Ability to respond to unpredictable work patterns and frequent interruptions •Able to work in a pressurized, unpredictable environment, with a proven ability to multi-task. • Ability to work effectively alone as well as part of an MDT Listen to views and opinions of others, demonstrate compassion, kindness and self-awareness Aware of own professional competency level and how to seek appropriate help Value difference, diversity and inclusion and ensure fairness for all Commitment to continuous professional development Special Requirements Essential criteria Access to private vehicle to be able to travel across ELHT sites, including to patient's usual place of residence, where required Ability to travel between sites in a timely manner as required in accordance with the agreed job plan Able to undertake moving and handling tasks Read Less
  • Advanced Engineer - Electrical  

    - Barrow-in-Furness
    Job overview Please note: Although this role is being advertised... Read More
    Job overview Please note: Although this role is being advertised by East Lancashire Hospitals Trust, the role is based at, and working on behalf of, University Hospitals of Morecambe Bay NHS Foundation Trust properties through the One Lancashire and South Cumbria (One LSC) corporate collaboration. The Estates department at Furness General Hospital is a group of highly skilled electrical and mechanical engineers, creative building craftsperson, and dedicated support staff. We are looking to recruit a motivated and enthusiastic electrician to join us. You should be experienced, time served, and suitably qualified in an electrical trade, and/or associated plant maintenance and fault finding. Main duties of the job This is a highly rewarding role. Working under the Electrical Estates Officer, the successful candidate will embark on a challenging adventure, safely, efficiently, and with patient and staff safety at the heart of their focus. Working as part of a team, and individually, you will be required to carry out electrical maintenance and installation work within acute and community NHS properties. This will be on power and lighting systems, electrical heating, motors, lifts, and back-up generators. There may also be additional work on systems such as ventilation, air conditioning, and other healthcare related electrical services - with full training. The successful candidate must be able to self-motivate, work relatively unsupervised, and be a good communicator on all levels. Flexible working will be required where you will assist other trades and undertake other tasks to maintain the building services. A healthcare background would be advantageous but not essential - as specific training will be provided. This post is based at Furness General Hospital. Working for our organisation We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital. (WGH) Also as well as a number of community healthcare premises including Millom Hospital and GP Practice, and Queen Victoria Hospital in Morecambe. FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. RLI provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay. Please note: Although this role is being advertised by East Lancashire Hospitals Trust, the role is based at, and working on behalf of, University Hospitals of Morecambe Bay NHS Foundation Trust properties through the OneLSC Corporate Collaboration. Detailed job description and main responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website Person specification Education & Qualifications Essential criteria Full apprenticeship or equivalent approved training. NVQ3, BTEC or Equivalent Desirable criteria Further City and Guilds qualifications in relevant subjects 18th Edition PAT testing certificate Driving licence (B+E) Experience Essential criteria Experience of safe systems of work in an engineering, construction, or manufacturing industry. Desirable criteria Experience of BMS systems Healthcare experience Experience of commercial or industrial large scale electrical plant Skills, ability & knowledge Essential criteria Ability to communicate both verbally and in writing with other members of the department, other (non technical) Trust staff, patients, visitors, public utilities and emergency services as required. Ability to deal with information sensitively and confidentially. Computer Literate. Desirable criteria Ability to guide, lead, and train apprentices and other trainees. Read Less
  • Treatment Room Sister  

    - Blackburn
    Job overview · To work as a member of the Treatment Roo... Read More
    Job overview · To work as a member of the Treatment Room Team, establish a safe working environment for patients and staff and assist the Clinical Team Leader in providing skilled treatment/nursing care to a defined population. · To participate in the day-to-day management of the treatment room team such as managing the off duty to ensure the service is covered effectively. The post holder will have delegated responsibility for the management of the treatment room caseload, including liaison with other agencies, and the supervision, deployment and teaching of staff and students. To provide leadership, support, and line management to ensure high standards of clinical practice and professional conduct and activity that is consistent with service/organisational objective including communication and collaboration with key partners and stakeholders in order to provided positive outcomes for patients. · To be responsible for the organisation and management of the Treatment Room Team including the delivery of high quality, patient care and the assessment, planning, implementation, and evaluation of care for patients thus ensuing comprehensive service delivery for the local population. Main duties of the job To work within the model of the Treatment Room Team, providing leadership, support and line management to ensure high standards of clinical practice and professional conduct. Mobilise and negotiate patient care interventions in conjunction with the GP and the wider primary health care team. Ensure own leadership style facilitates effective communication, collaboration, and motivation of team members. Establish a safe working environment and review capacity of the service. Prioritise and manage own workload delegating within the treatment room team to ensure responsive care/interventions by staff with the level of skill and competence to meet patient need and provide advice and support to team members regarding the care/management plan. Manage the continuity of care through the achievement of staff rotas that provide an optimum service in line with principles of E-Roster. Manage the performance of the team and individuals within it, undertaking reviews and supportive interventions including supervision in keeping with organisational and HR related policies for example sickness absence and performance management. To support and develop team members to undertake holistic assessments, deliver and evaluate care in conjunction with other professionals. Working for our organisation Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people of East Lancashire and Blackburn with Darwen. The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements. The Treatment room Service operates across East Lancashire and Blackburn with Darwen and works closely with both primary and secondary care partners Detailed job description and main responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also find out more information by visiting our Trust website and our service page Person specification Qualifications Essential criteria Registered Nurse i.e. RN Adult branch Community Specialist Practitioner Qualification or willingness to work towards this Non-medical prescriber V100/V150/V300 Desirable criteria Management / Leadership training Experience Essential criteria Experience of assessing / teaching / mentorship Experience of multidisciplinary team working Experience of managing and motivating staff Experience of service development and change management Ability to manage staff - sickness absence, appraisal etc Desirable criteria Experience of caseload management and work allocation Knowledge and Skills Essential criteria Ability to develop effective working relations with other agencies and professionals Ability to manage own and others workload and delegate effectively Advanced communication skills IT skills - able to interpret data / reports Knowledge of Key Performance Indicators (KPIs) Personal Attributes Essential criteria Flexible and able to adapt to the needs of the service Access to a vehicle for work Read Less
  • Speech & Language Therapist (Rotation)  

    - Blackburn
    Job overview We are looking to recruit a positive, enthusiastic... Read More
    Job overview We are looking to recruit a positive, enthusiastic and proactive Speech and Language Therapist or soon to be qualified Speech Language Therapist with a commitment to collaborative working. This is an exciting opportunity to join our established band 5 rotation scheme delivering safe, personal and effective care to Adults with acquired communication, voice and swallowing disorders in hospital and community settings. Working alongside highly specialist Speech and Language Therapists in stroke/neuro, voice, inpatient and community teams, the successful candidate will have the opportunity to complete their NQP goals and dysphagia competencies required to work independently in a range of clinical areas according to their interests and the needs of the service. We have a Clinical Practice Educator SLT in the team to support and develop our Band 5's through their preceptorship year and beyond. Main duties of the job This is a fixed term, full-time, maternity cover and applicants should be able to demonstrate an ability to work flexibly, using their initiative to deliver a responsive and quality service. They should be able to work effectively as part of wider team. This post will suit those wanting to develop their skillset in assessment and treatment procedures for the adult population with a wide range acquired communication, voice and swallowing difficulties in a variety of settings. This post offers 6 months rotation in a number of community and hospital settings across the Pennine Lancashire footprint. Working for our organisation Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen. Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements. The SLT service has a well established team of clinical leads - Critical Care, Dysphagia, Voice, Head & Neck, Stroke, FEES, Videofluoroscopy, Neurorehabilitation and Community (including progressive disease). Actively involved in a range of service and workforce initiatives across the Lancashire and South Cumbria ICS and research including collaborations with ELHT & UCLan’s AHP Professor in Neurorehabilitation and Stroke. The service is well equipped and is supported by a team of administrators, SLT Assistants and Therapy Assistant Practitioners. Regular team meetings, an annual SLT Showcase of best practice, SLT, Stroke and Neuro Improvement Showcase and continual improvement is embedded in our daily work and service improvement initiatives. We are committed to continuing professional development and this is underpinned by supervision, regular line management and an annual appraisal system. Detailed job description and main responsibilities The attached job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this. We welcome applications who are newly qualified staff as well as SLT students in their final year. There is the opportunity for the successful post holder to start work as a B4 whilst they await their HCPC registration. Person specification Qualifications Essential criteria Completion of a recognised training course awarding relevant degree/diploma approved by the RCSLT and HCPC. Registered with the HCPC Member of the RCSLT Experience Essential criteria A range of experience as a student/new graduate treating a variety of patients relevant to the post Organising and managing everyday clinic routines. Knowledge & Skills Essential criteria Knowledge of a range of communication and feeding difficulties and their management relevant to the post. Knowledge of a range of Alternative and Augumentative systems of communication. Knowledge of assessment tools relevant to the client group. Knowledge of national policies and procedures relevant to the client group. Knowledge of a range of appropriate therapeutic interventions relevant to the client group. Read Less
  • Switchboard Operator  

    - Preston
    Job overview Some people are just born with a natural ability to... Read More
    Job overview Some people are just born with a natural ability to listen and communicate effectively, and we are trying to find you. We want you to be the first voice callers to our hospitals hear. With your caring and compassionate style and approach, you’ll ensure patients and staff alike feel respected and valued. Indeed, that is at the heart of what our team aspire to achieve…so if that appeals to you and you are looking to work within a team with shared goals and doing what it takes to provide the best possible service – then we really want to hear from you. Our Switchboard is the primary point of call for callers to the Trust so we want someone who is bold and enthusiastic with great customer service skills, being calm under pressure, supporting our callers quickly and efficiently. As a member of our close knit team, you will have excellent communication and organisational skills, with the ability to work as part of a team and on your own. This role involves shift work at both Royal Preston and Chorley Hospital. Please note -previous applicants need not apply Main duties of the job You will operate the hospitals computerised operator console and large electronic telephone directory, bleep system, monitoring of alarms and first point of contact in most emergency situations. Don’t worry, we know it sounds scary but there’s a whole training package behind it. The role isn’t for the faint hearted and it is essential you are able to prioritise and undertake numerous tasks simultaneously. Needing to respond to emergencies extremely quickly and efficiently, you’ll be able to work well under pressure and retain/relay information accurately. As you would expect, we do work on a shift basis working across both sites – our switchboard is a 24 hours a day 7 days a week service so everyone gets involved working different shifts. Typically, you would usually work a three shift system; early, late and nights. Working for our organisation We are not going to shy away from saying this is ideally a job for someone who thrives in a fast-paced environment. We’re a very busy team, undertaking numerous tasks simultaneously often these being emergencies requiring an extremely quick response – but for the right candidate, we know this will make the role even more exciting for you. We are based at Chorley Hospital and Preston Hospital. So what can we offer you? Well as well as working for an award winning organisation, you will join a very strong and dedicated team who work so hard together and have fun along the way. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches. It’s hard to cram it all into one advert and we are sure you will have a question or two, so why not have a chat with Leigh by dropping her an email and arranging a good time to have a chat: Detailed job description and main responsibilities Be responsible for providing and receiving telephony information to and from the public, Trust staff, patients, relatives and external agencies. Using skills and knowledge and deliver the service in a timely manner In order to ensure the provision of a continuous service, staff shall arrive in good time in order to update themselves with information during shift change - over and take over overall responsibility from colleagues Use a range of communication equipment to transmit verbal and non-verbal messages concisely often in emergency situations Receive sensitive information from the general public demonstrating reassurance skills, confidentiality and the ability to be emphatic Be diplomatic and understanding when dealing with communication barriers e.g. language/hearing difficulties confused and elderly patient and aggressive callers Be proficient in delivering IMT and telephony related issues to Trust staff and other agencies and be familiar with medical terminology i.e. specialities acronyms and staff grades Communicate effectively and professionally with staff at all level Preserve at all times the confidentiality received about particular patients, as required by legislation and Trust Policy. Ensure the smooth transition for Dr’s change over at the periodical rotation Assist in the training of new staff in all aspects of the job and advise your line Manager on progress of the training. Actively participate in the PDPR Process. Undertake identified learning and development opportunities, as identified during the PDPR Process Ability to comprehend and retain a broad range of knowledge relating to the Trust i.e. geographical locations, departments, opening times, off site services etc Use judgment in emergency situations and judging best response in given situation, confident operate on own initiative. (Lone working Responsible for immediate decision making in the event of bleep system failure, initiating and auctioning contingency protocol (lone working). Liaising with senior managers and external agencies to identify faults when lone working Must be prepared to remain in the switchboard room for entirety of shift when lone working and be calm under pressure in the event of an emergency Manage and plans own work when lone working. Required to prioritise depending on the nature of the situation, i.e. emergencies, rota planning, system faults and visitor requests. Be responsible for personal education, keeping up to date with required mandatory courses, day to day operational and procedural changes and any on the day changes Ability to physically react in emergencies which require rapid movement, to acknowledge alarm activation and convey location Monitor all alarms including drug and refrigerator alarms and take appropriate action, if activated, using the appropriate call out procedures Report all accidents and incidents as per Trust Policy. Keep good records of any maintenance required Manage and plan own work when lone working. Required to prioritise depending on the nature of the situation, i.e. emergencies, rota planning, system faults and visitor requests Advanced keyboard skills for speed and accuracy when sourcing information and inputting data Hearing/hand eye coordination for accurate operation of equipment in emergency situations and responding to alarms and emergency calls. Excellent listening skills required to overcome language/hearing difficulties or other barriers in communication Act in accordance with current legislation, policies, procedures and good practice Report behaviour that undermines equality and diversity Act upon on-call rotas, procedures provided by departments for key on call staff, both managerial and medical. Responsible for the control and operation of the car park barrier in times of emergency. Programme and exchange damaged bleeps Person specification Qualifications Essential criteria Educated to GCSE Standard or equivalent experience. Desirable criteria ECDL or equivalent IT qualification. Knowledge and Experience Essential criteria Knowledge of Microsoft Office 365 including Teams and the ability to use email, internet and bespoke software. Experience in dealing with the public and coping with difficult situations. Experience of working on a Switchboard or Call Centre. Experience in dealing with frustrated service users. Desirable criteria Experience of working in an NHS or similar environment. Read Less
  • Clinical Support Worker  

    - Nelson
    Job overview We have an exciting opportunity to recruit a Clini... Read More
    Job overview We have an exciting opportunity to recruit a Clinical Support Worker to join our Community Rehab Service. You will be working within the community therapy team working in a combined role which will include both clinical and administrative tasks to support the multi-disciplinary team. As part of the team, you will be required to assist in the preparation & delivery of therapy treatment sessions, groups therapy sessions, cleaning and maintenance of equipment, along with supporting a variety of administration tasks which support the clinical day to day running of the therapy team. We are seeking to appoint a highly motivated and enthusiastic candidate, preferably who has previously worked within the healthcare setting who may wish to develop their clinical skills working with patients with a wide range of clinical conditions. You will be based at Daisyfield Mill covering the BWD locality. Main duties of the job To work as a member of the team providing clinical and administrative support for clinicians and assistant staff. To primarily assist with the smooth running of clinical services. This will include stock management, servicing of equipment and practical skills, setting up clinics/patient groups, infection control, storeroom management, daily management of patient information, ordering, data inputting and retrieving patient information on relevant electronic patient systems (including patient blood results where appropriate). Administrative tasks will include photocopying, filing, processing correspondence, dealing with staff and patient enquires etc. Supporting with deliveries of equipment into department and reporting any faults within the departments, for example completing work requisitions. Responsible for the day-to-day cleanliness/tidiness of the service areas. The clinical support worker will only work under the guidance and direction of registered clinicians and/or assistant staff. Supporting with the setting up and smooth running of therapy sessions which include both 1-1 and group treatment sessions. Assisting in the delivery of therapy treatment sessions with direct oversight from the clinical therapists and assistant practitioners. Working for our organisation Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements. As a team we are committed to continuing professional development of our staff and therefore we have a robust clinical supervision and appraisal system with lots of in-service training opportunities. Detailed job description and main responsibilities MAIN DUTIES Assist in collating monthly infection prevention and control audit. Where required be responsible for administrative tasks such as monitoring stock levels including maintenance, ordering stock equipment for patients and receive and process deliveries. Maintains treatment areas and equipment used to an appropriate standard in accordance with health and safety, infection control and other relevant guidance. Preparing and supporting the environment in preparation for meetings and training. Responsible for supporting clinical services for example, clinic preparation, patient groups and preparing patients for therapeutic intervention (including virtual/on-line sessions). Inputting or collating data, as requested, for service evaluation purposes. Undertaking of general administrative duties to support the clinical teams. Support the registered clinician/assistant in the delivery of assessment and treatment. Supporting (where appropriate) the delivery of a rehab programme treatment plan under their direction and supervision of a registered clinician. Support the collection of patient experience feedback. Arranging interpreters as required. COMMUNICATION Assist with visitors (staff or patients) entering the service. Make and answer telephone calls and ensure that accurate messages are taken and followed up with relevant staff. Liaise effectively with other departments / services / agencies including information relating to patient interventions and service delivery. The management of emails and associated actions. Supporting clinical staff gathering information from patients, relatives and other services (from a variety of sources including electronic patient records). Attend and participate in team meetings. Use of a range of techniques to overcome barriers to communication. TRAINING AND DEVELOPMENT Take part in regular supervision in line with supervision policy. Share knowledge and experience with other members of staff and students. ORGANISATIONAL RESPONSIBILITIES Participate in team and service improvement and governance activity as required. Assist with the induction of staff support the delivery of service and organisational objectives. Able to deal sensitively with complaints, following procedures and directing them to an appropriate person within the team. Be responsible for maintaining written or electronic clinical documentation in line with relevant policies, legislation, and guidance. Person specification Clinical and administrative Essential criteria GCSE Grade 4 or above in English / Maths or equivalent A willingness to undertake the national Care Certificate IT skills including Microsoft office 365 Effective written and verbal communication skills Organisational and time management skills Desirable criteria Completed Care Certificate Experience of working in a healthcare or care environment Work experience/volunteering in the NHS Previous experience of working with therapists Previous experience working with stroke or neuro patients Read Less
  • Outpatient Booking Supervisor  

    - Burnley
    Job overview We are looking for an enthusiastic individual to joi... Read More
    Job overview We are looking for an enthusiastic individual to join our Booking Centre team, who is dynamic with extensive experience in the processes and procedures that support patient administration. You will oversee a team, which will comprise of Band 2 and Band 3 Booking Clerks. You will be expected to demonstrate that you have a strong working knowledge of the NHS eReferral System, Cerner, SCR (Cancer Database) and possess a good understanding of the services we provide. The successful candidate will be responsible for the supervision of a large team within the department. The post holder will oversee the delivery of a patient focused referral management and outpatient telephone booking service to patients, with the additional responsibility for the operational supervision, training and mentoring of staff within the Department. To assist the Deputy Booking Manager in the attainment of national and local booking targets, by monitoring primary targeting lists for outpatients, whilst also monitoring eReferrals and the Booking Centre APP. Main duties of the job The primary function of the Outpatient Booking Supervisor would be in delivering a comprehensive referral appointment and clinic management function for the majority of Consultant-led appointments. You will be expected to play a role in a number of the different projects taking place; you should be comfortable working as part of a team and being directed, but equally may be expected to take the lead in some of the projects. Administration skills, IT literacy, prioritisation and organisational skills along with excellent communication skills are also essential for this role. You will be an enthusiastic person, keen to build relationships across organisational boundaries to improve care for patients. You will be willing to work flexibly with a wide range of stakeholders in a challenging operational environment, and have demonstrable experience of supporting service improvement and leading a team. You must have exceptionally strong attention to detail and a willingness to work around the needs of the team and organisation. The post holder will be required to work the late shift, 4pm - 8pm, Monday to Friday. You may be required at times to be flexible at short notice and will be required to cover sickness and annual leave for the day shift supervisors. Working for our organisation We are a team of over 60 staff, comprising of Booking Clerks, Senior Booking Clerks, Supervisors, Directory of Services Co-ordinator, Deputy Managers, Outpatient Booking Manager and Head of Booking. We work to strict deadlines and have to adhere to tight timescales. We are a fast paced department that is continually evolving. Detailed job description and main responsibilities Operational Management Provide supervisory and managerial support to the outpatient booking teams. Monitoring of quality and performance of staff, and processes, taking action to correct any lapse of standards, in conjunction with Deputy Booking Manager. Performance monitoring of teams to ensure quality standards agreed within the service are maintained, including data quality Maintain/update standard operating procedures (SOP’s. Liaise closely with the Booking Centre Trainer to update records. Be committed to continuous improvement of data quality, taking responsibility for the quality of service provided within Booking and to contribute towards and support service improvement Undertake regular audits within your team to ensure high standards of data quality. Responsible for monitoring call logs/reports to plan capacity to ensure continuous cover in office hours to manage telephone demand during the busiest periods. Prioritise workload each day to ensure the departmental team runs efficiently and effectively. Use initiative and motivate colleagues in order to meet difficult targets. Monitoring adherence of Access Policy (particularly in relation to Referral to Treatment and cancellations & DNA’s) Work in collaboration with the Directorate managers to ensure the delivery of the Referral to Treatment target. Ensuring that outpatient appointments are allocated within waiting time targets, using advanced knowledge and skills to correctly allocate patient to the correct consultant and clinics over the various Trust sites. Entering them onto Cerner with specific attention to the data items required for commissioning purposes and data quality. Assist in maintenance of Directory of Services on eReferrals to accurately reflect outpatient services available within the Trust. Assist on an ad-hoc basis with requests from Business Managers for the creation and maintenance of clinics, ensuring all ad-hoc clinics are available within the agreed time-frame. Assist when required, with capacity planning to define current usage of clinics and potential slot availability for direct booking through eReferrals. Liaise and deal with the Patient Choice Centre, GP practice staff, medical, nursing and other staff to ensure that referrals, appointments and queries are processed efficiently and correctly and in a timely manner. Assisting your team with any unresolved queries. Respond to telephone and email enquiries, contact with members of the public and staff of all disciplines, with tact, sensitivity and confidentiality at all times, being aware of The Data Protection Act, Caldicott and Freedom of Information policies. Be responsible for the collection of statistical data and assist the Outpatient Booking Team Manager with ad hoc audits and projects. Put forward proposals for the development and maintenance of procedures/protocols within the booking teams, updating departmental procedures and ensuring all information is communicated to the staff within your team Responsible for setting up and overseeing systems for booking clinic appointments and generating patient confirmation letters following such requests, ensuring that clinics are not overbooked or booked in an inappropriate number. This requires an in-depth knowledge of each clinician's clinic. Be aware of current outpatient waiting times for every specialty and to highlight to the Directorate Manager as and when capacity issues arise, ensuring that all appointments are made in accordance with the current outpatient appointment guidelines. Monitoring and ensuring that capacity is utilised to a maximum. Be responsible for overseeing the booking of follow up appointments from Patients, Wards, Secretaries etc. Monitor and ensure that the electronic reviewing of referrals are actioned in a timely manner. Ensure staff adhere to any changes which may occur in accordance within the eReferals guidelines and policies. Action all PTL lists on a regular basis to ensure patients are being seen within targets, following up any queries or breaches identified to ensure they are seen within target. Monitor and maintain worklists on e-referrals General clerical duties including, filing, faxing, photocopying and stationery stock control. Deal with patient complaints in accordance with the Trust Complaints Procedure. Be involved in regular departmental Communication Meetings. Discuss departmental issues, putting forward issues and suggest possible solutions, implement and monitor the effectiveness of these working practices/procedures. Responsible for the completion of IR1’s where necessary. Provide flexibility in terms of hours worked in accordance with the needs of the service. Offer a telephone service between the hours of 8 am and 8 pm. Be available and aware of major incident procedures. Education and Training Implement and deliver a comprehensive training package for staff in accordance with the Access, Booking and Choice Policy, eReferrals Guidance, Cerner, Departmental Procedures and Booking procedures - this also includes staff outside of Booking, including clinicians. Responsible for identifying, developing and tailoring training to meet the requirements of the team. Attend Trust manual handling updates acting as facilitator to the Booking Team, undertaking any necessary training. Keep up to date with the latest eReferrals, Directory of Service releases, attending external training where applicable, and communicate this to your team. Person specification Qualifications Essential criteria GCSE – English Literature and Maths at grade C or above (or equivalent experience) Full knowledge of Booking Centre duties and systems used Fully competent using e-Referrals system Desirable criteria NVQ supervisor management level 2 or equivalent experience ECDL Recent experience of supervising/managing staff to meet service objectives Skills Essential criteria Excellent motivational skills in order to inspire others Ability to communicate with colleagues at all levels of an organisation Excellent time management and organisational skills Desirable criteria Presentation Skills Read Less

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