About usThe Global Outsourced Operations Team is responsible for the co-ordination, manufacturing, planning and delivery of Dyson products, refurbishment, spares and accessories globally. Bringing new products and technologies into mass manufacture and to manage the ongoing production. This covers the engagement and interaction with product development teams through to the purchase of relevant equipment and tooling to ensure product quality, reliability and output is achieved. Covering the end to end life cycle of Dyson product the Global Outsourced Operations Team is responsible for maintaining the quality standards of Dyson products daily.About the roleBased in Malaysia, the Head of Outsourced Operations is accountable for the end-to-end management of Dyson’s outsourced manufacturing operations in Malaysia. Working closely with the contract manufacturers, the role will look after all manufacturing operations in Malaysia and will lead the operational execution, escalation and resolution of challenges in partnership delivery, whilst embedding continuous improvement in line with Dyson’s high-performance culture and values. Ensuring compliance and reporting through KPI management, you will be responsible for leading and development of the local operations team internally and the development of the outsource operations manufacturing partners.Accountabilities
Strategic Operational Leadership:
Direct and manage all outsourced manufacturing operations across Dyson categories (Floor Care, Beauty, and others) within the region, delivering high-mix, complex products to world-class standards.Partner Engagement:
Build and cultivate strong, executive-level relationships with C-level leaders at partner organizations. Serve as Dyson’s primary contact for operational execution, escalation, and issue resolution to maintain aligned, high-performing partnerships.Factory Management & Compliance:
Oversee end-to-end factory performance, championing operational excellence, compliance with all Dyson requirements, and local regulations in CSER (Corporate Social & Environmental Responsibility), health & safety, and ethical standards.KPI & Process Management:
Define, implement, and continuously improve rigorous operational KPIs (including OTIF, quality, cost, yield, and throughput). Lead due diligence to ensure robust reporting, auditing, and analytical frameworks.Continuous Improvement & Excellence:
Embed a culture of continuous improvement through world-class manufacturing methodologies (lean, Six Sigma, 5S, Kaizen, Hoshin Kanari). Lead waste reduction, process optimization, and efficiency programs to deliver better cost, quality, and speed.People Leadership & Capability Building:
Inspire, mentor, and develop both direct and indirect teams (including partner teams), fostering a people-centered leadership style. Actively develop talent, build a culture of accountability, and champion diversity and inclusion.Change & Risk Management:
Proactively identify, communicate, and mitigate risks—including those arising from new product introductions, technology transfers, and process changes. Lead the operational response for critical escalations.Stakeholder Management:
Coordinate cross-functional teams within Dyson and with external partners, ensuring seamless operational delivery and alignment with business strategies.About youMinimum 15 years of engineering and operations leadership experience, with a minimum of 5 years’ operating at Senior Manager level.Deep proficiency in world-class manufacturing methodologies: Lean, Six Sigma, 5S, Kaizen, Hoshin Kanri, and robust operational excellence practices.Demonstrated track record of end to end management of internal company factories and complex consumer oriented CM/EMS.Demonstrated track record of ramping upproduction volume across multiple sites with a focus on performance, quality & cost.Proven capability to independently challenge, influence, and collaborate with senior leadership, both within Dyson and with external partners.Degree/Post Graduate Degree in Engineering.Six-Sigma black belt certification and DFX experiences.Critical leadership competencies:Excellent communicator, with high energy levels, and result-driven orientation.Multi-national corporations work experiences with strong ability to work cross-functionally with stakeholders in procurement, supply chain and research & development.A natural collaborator, with authentic and coaching leadership style. Strong ability to “Zoom in and out”, hence, thinking at strategically and be able to know the details of operations simultaneously.Strong ability to lead team and influence for results across organisation.Ability to drive simplicity amongst complex problems.BenefitsDyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-AK
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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