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DS Smith
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  • Account Manager  

    - Bristol
    Lead, develop, win and maintain business with customer accounts, achie... Read More
    Lead, develop, win and maintain business with customer accounts, achieving Sales KPI’s & Account Plan targets.

    To implement the account management strategy and influence the overall strategic direction of account (s).

    Manage the account plan, monitor progress against the agreed targets and objectives, and decide on appropriate interventions to deliver on the target performance levels for the targeted area.

    Drive customer retention and be responsible for customer satisfaction, loyalty and delivering a customer experience better than our competitors to keep and win new business.

    Typically operates within a medium to large multisite business unit.About the role The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the Sales team are the face of our business and our biggest ambassadors!We have a fabulous opportunity for a pro-active and driven individual to join as an Account Manager for the UK Hi Performance Division managing a portfolio of key accounts. This would be a perfect opportunity for an existing Account Manager, with experience of managing large accounts to come and be part of this amazing team!Working and supporting the Sales Team, you will be using your experience to build and establish relationships with some of our largest accounts within the Hi Performance division, and support those customers in line with our growth strategy. This is a customer facing role working in partnership with key clients as an internal partner, from reviewing existing products, to providing regular commercial and service reports, updates and supporting during tender updates and new proposals.As a strong sales professional and natural ‘people-person’, you will thrive on networking with the wider sales teams and customer sites to allow to you to identifying new growth areas, drive performance through engagement and awareness to maximise revenue to support the account strategy and plans. Working with our innovation teams, you will be identifying ways to support the customers whilst delivering a fabulous customer experience.So, if you have experience within key account management, have the tenacity and spirit to work in a fast-paced role and are eager for a new challenge – then we might be looking for you!About you  Proven success, knowledge, and experience managing large accounts in an Account Management role within Hi Performance/Industrial – packaging product experience desirable but will welcome experience in other areasA Full driving licenseA strong ability to work independently & remotely with travel as neededStrong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internallyProven success, knowledge, and experience of analysing and initiating actions based on financial insights and understandingAbility to build strong working relationships with colleagues, clients, and stakeholders around the businessAbility to deliver dynamic & professional presentationsBenefitsCompetitive salaryCompany CarSales bonus scheme25 days holiday plus bank holidaysPension scheme, life assurance and income protectionSharesave schemeEmployee Assistance ProgrammeEmployee DiscountsCycle to work schemeLocation: This is a full time, home-based role with travel to sites in Birmingham, Hinckley, Redditch, Crumlin (Wales) and Wirral and other customer sites as required.#LS-NS Read Less
  • Account Manager  

    - Cambridge
    Lead, develop, win and maintain business with customer accounts, achie... Read More
    Lead, develop, win and maintain business with customer accounts, achieving Sales KPI’s & Account Plan targets.

    To implement the account management strategy and influence the overall strategic direction of account (s).

    Manage the account plan, monitor progress against the agreed targets and objectives, and decide on appropriate interventions to deliver on the target performance levels for the targeted area.

    Drive customer retention and be responsible for customer satisfaction, loyalty and delivering a customer experience better than our competitors to keep and win new business.

    Typically operates within a medium to large multisite business unit.About the role The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the Sales team are the face of our business and our biggest ambassadors!We have a fabulous opportunity for a pro-active and driven individual to join as an Account Manager for the UK Hi Performance Division managing a portfolio of key accounts. This would be a perfect opportunity for an existing Account Manager, with experience of managing large accounts to come and be part of this amazing team!Working and supporting the Sales Team, you will be using your experience to build and establish relationships with some of our largest accounts within the Hi Performance division, and support those customers in line with our growth strategy. This is a customer facing role working in partnership with key clients as an internal partner, from reviewing existing products, to providing regular commercial and service reports, updates and supporting during tender updates and new proposals.As a strong sales professional and natural ‘people-person’, you will thrive on networking with the wider sales teams and customer sites to allow to you to identifying new growth areas, drive performance through engagement and awareness to maximise revenue to support the account strategy and plans. Working with our innovation teams, you will be identifying ways to support the customers whilst delivering a fabulous customer experience.So, if you have experience within key account management, have the tenacity and spirit to work in a fast-paced role and are eager for a new challenge – then we might be looking for you!About you  Proven success, knowledge, and experience managing large accounts in an Account Management role within Hi Performance/Industrial – packaging product experience desirable but will welcome experience in other areasA Full driving licenseA strong ability to work independently & remotely with travel as neededStrong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internallyProven success, knowledge, and experience of analysing and initiating actions based on financial insights and understandingAbility to build strong working relationships with colleagues, clients, and stakeholders around the businessAbility to deliver dynamic & professional presentationsBenefitsCompetitive salaryCompany CarSales bonus scheme25 days holiday plus bank holidaysPension scheme, life assurance and income protectionSharesave schemeEmployee Assistance ProgrammeEmployee DiscountsCycle to work schemeLocation: This is a full time, home-based role with travel to sites in Birmingham, Hinckley, Redditch, Crumlin (Wales) and Wirral and other customer sites as required.#LS-NS Read Less
  • Head of Solution Architecture & Design  

    - London
    About the roleThe Head of Solution Architecture & Design acts as the d... Read More
    About the roleThe Head of Solution Architecture & Design acts as the design authority for DS Smith’s IT landscape — ensuring all solutions, infrastructure and security architectures follow one coherent blueprint. This role balances innovation with standardisation, ensuring every technology decision aligns with DS Smith’s Target Operating Model and long-term transformation goals. The function enables DS Smith to scale securely and efficiently by connecting enterprise architecture principles to practical delivery. Key responsibilities for the Head of Solution Architecture & Design are:Design Authority Leadership Serve as the solution design authority for DS Smith’s Infrastructure & Security projects and transformation programmes. Define and maintain architectural standards, guardrails, and reference models that ensure consistency across domains. Represent IS&S at the Technical Design Authority Board, providing governance and oversight across all infrastructure solution designs. Architecture Integration & AlignmentLead a federated team of domain architects spanning Infrastructure, Workplace, and Security disciplines. Ensure architectural alignment between IT, OT, and business systems to deliver an integrated enterprise design. Drive coherence across network, hosting, workplace, and security architectures to enable standardisation and reuse. Roadmaps & Platform EvolutionDevelop and maintain multi-year technology roadmaps covering infrastructure, security, and digital workplace platforms. Partner with product and service owners to align investment priorities with architectural direction. Influence strategic vendor roadmaps to ensure compatibility and long-term sustainability of DS Smith’s platforms. Solution Design & AssuranceOversee the creation and approval of High-Level Designs (HLDs) for projects and initiatives. Ensure all designs comply with architecture principles, information security requirements, and operational support models. Collaborate with engineering teams to ensure solutions are built “right first time” and remain maintainable in operation. Governance & StandardsOwn the solution architecture governance framework and ensure adherence through stage-gate and design review processes. Partner with Enterprise Architecture and PMO to ensure solution design supports both business capability needs and cost efficiency. Define design patterns and technical standards for re-use across delivery teams. Collaboration & Cross-functional PartnershipPartner closely with the Heads of Security Engineering, Infrastructure & Core Platforms, and Digital Workplace to ensure design translates seamlessly into build. Support the Director of Infrastructure, Security & Services with technical input into strategic sourcing, TOM design, and transformation planning. Act as the escalation point for architectural issues and risks during project delivery. Leadership & People DevelopmentBuild and lead a small, high-performing team of solution and domain architects Foster an open, collaborative culture that values pragmatism, accountability, and innovation. Develop internal talent through mentoring, certification support, and exposure to transformation programmesAbout youProven experience leading multi-domain architecture teams in a complex enterprise or shared services environment. Strong understanding of infrastructure, cloud, and security architectures and how they interconnect. Track record in defining and governing architecture frameworks across multiple delivery partners. Experience leading design assurance for large transformation or integration programmes. Deep experience in balancing innovation, cost, and standardisation through pragmatic architecture. Strong grasp of architectural frameworks (TOGAF, SABSA, ITIL alignment). Excellent understanding of hybrid infrastructure, workplace technologies, and cloud architecture principles. Strategic communicator — able to translate technical architecture into clear business language. Skilled in stakeholder engagement and influencing across executive and technical levels. Comfortable operating in federated and multi-sourced delivery environments. About usWe are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!What we offerCompetitive salary Company bonusPension scheme Life assurance Income protection 25 days holiday plus bank holidays Electric Car scheme“To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”#LI-CP Read Less
  • Head of I&T Delivery - PRC, PSP & Corporate Functions  

    - London
    About the roleReporting into the PRC, PS&P & CF IT Director, we are lo... Read More
    About the roleReporting into the PRC, PS&P & CF IT Director, we are looking for an experienced Head of I&T Delivery to join the PRC, PS&P & CF (Paper, Recycling & Procurement, Paper Sourcing & Procurement & Corporate Functions) IT team. A primary focus for the Head of I&T Delivery is to ensure the PRC, PS&P & CF portfolio meets objectives, timelines, and budget by orchestrating the function processes to prioritize projects across the function in conjunction with the business and delivery teams. As the Head of I&T Delivery you will have a significant level of interaction with cross-functional departments in the company and will also be responsible for ensuring projects are resourced with effective project management capabilities, and projects are managed and governed in line with group PMO frameworks and standards. A primary focus for the I&T Delivery Lead is:To own and develop the PRC, PSP & CF I&T PMO processes (including, portfolio management, project management, resource and capacity management) To own the performance and strategy delivery frameworks for the PRC & PSP I&T agenda To enable the improvement and alignment of process and people capabilities across the division as part of the wider I&T transformation and performance portfolio with a dotted line into the Group I&T Transformation and Performance Director To work with the DS Smith I&T teams to gain a better understanding of the project portfolio and business priorities Secure and develop project management capabilities for the strategic delivery portfolio. This may entail managing project deliveries themselves as required With a dotted line report to the I&T Transformation and Performance Director, ensure project delivery is maintained in line with group reporting and governance standards and that projects within the portfolio are delivered on time, on budget, and to quality satisfaction levels. To work with the DS Smith I&T Team to create a PMO roadmap that will increase PMO Maturity within DS Smith and deliver a service that satisfies the needs of DS Smith Perform services in accordance with best practice, internal standards or frameworks and with professional standards of skill, care and diligence. The PRC, PSP & CF I&T Delivery Lead will have an aptitude for translating complex, technical subjects into clear, business-oriented language and have the ability to work across diverse organisations leading complex internal and external project teams. The Divisional IT Delivery Lead will report to the PRC, PSP & CF ITD and will cooperate with the IT Management Team and transformation functions to support alignment of the project portfolio across the DS Smith IT organisation. Key Accountabilities:Responsible for maintaining the demand and portfolio management processes within the divisional area of responsibilityResponsible for the resourcing of project management and delivery standards for the formally identified set of projects which form the corporate or division project portfolio.Administers the portfolio management process across SE IT and business executives.Ensures all project are appropriately resourced with Project management capabilities, and all projects are evaluated and managed against std project evaluation criteria and management frameworksWorks with the finance organization to ensure project benefits are demonstrated in methodology that will enable objective evaluation of projects against company objectives and thereby aid project approval decision-makingWorks with business partners, functional leaders, and project managers to identify project interrelationships that will affect portfolio priority and resource allocation decisionsEnsures all required data for making portfolio decisions is complete and available for decision-making, working with functional managers and project managers to do soMaintains the portfolio documentation and minutes of project review board meetingsMonitors projects in the portfolio—milestone schedule commitments, resource commitments—and collects project information to update the portfolio.Distributes project portfolio information to executive management, directors, and other key personnelWorks with project managers to translate portfolio decisions to appropriate plans for and execution of the projectResponsible for working with the I&T transformation and Performance director to implement improvements in functional processes and also development of people capabilities across the division About youHighly experienced in areas of portfolio management, resource management, test management will be preferredHave a proven track record of successful leadership of Program and Project management function.Demonstrable leadership responsibilities.Demonstrated knowledge in strategic planning and execution.Experience in large, multi-national, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts.Proven experience in Prince II, MS Project or equivalentBachelor or Masters degree in computer science, information systems, business administration or related field, or equivalent work experience.About usWe are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!What we offerCompetitive salary Company bonusPension scheme Life assurance Income protection 25 days holiday plus bank holidays Electric Car scheme“To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”#LI-CP Read Less
  • HCM Global Process Controller  

    - London
    About the roleDS Smith are recruiting for a HCM Global Process Control... Read More
    About the roleDS Smith are recruiting for a HCM Global Process Controller to take responsibility for creating, designing and delivering HR solutions across the HR Systems and HR Services portfolio supporting approx. 30,000 workers.As HCM Global Process Controller you will report into the Head of HR Systems and manage a team of SMEs to provide outstanding support to the Business. You will continue to build and manage the Workday platform from a functional perspective within DS Smith and configure its usage for Recruitment, Talent, Payroll, Learning and Compensation & Benefits.You will be a Workday expert who can demonstrate to key stakeholders technical solutions based on Business needs and also see opportunities where solutions can provide improvements in HR efficiencyAbout youYou must have exceptional knowledge of Workday as well as a good understanding of HR processes, attention to detail, strong communication, influencing and negotiating capabilities, relationship building and management skills to deliver DS Smith’s HR strategy. You will have the ability to work in conjunction with our customers and key stakeholders as well as our IT and Shared Services teams who are crucial for the success of this role.Minimum requirements: Exceptional Workday knowledge and configuration experience HR Systems design methodology and experienceHR and HRIS backgroundPlanning and organisational skillsSystem development lifecycleProblem solvingBusiness AnalysisVisio, MS Project, ExcelPreferred requirements:Experience working on a global levelExperience working with all levels in the companyProven track record of delivering global HR solutionsKnowledge of HR and technology trendsAbout UsWe are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!BenefitsCompetitive salaryCompany bonusPension scheme, life assurance and income protectionSalary sacrifice electric car scheme25 days holiday plus bank holidaysAnnual Cycle to Work SchemeCorporate discountsEmployee Assistance Programme“To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”#LI-CP Read Less
  • Digital Enablement Lead  

    - Manchester
    Digital Enablement LeadLocation: Flexible (Remote with travel as and w... Read More
    Digital Enablement LeadLocation: Flexible (Remote with travel as and when required)Reports to: Head of TechnologyTMS (Total Marketing Support) are a subsidiary company of DS Smith. TMS provide Point of Sale Marketing solutions for leading brands as well as specialised packaging solutions.TMS are on an exciting digital transformation journey. We are looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS.ResponsibilitiesLead the digital enablement strategy, ensuring alignment with TMS business objectives and the wider DS Smith technology roadmapManage and develop a high-performing team consisting of a Business Analyst, Systems Analyst, and Continual Improvement ManagerChampion the adoption and integration of new technologies, ensuring they add value and align with existing systems and processesDrive data-led decision making, working closely with the Data Manager to enhance data governance, architecture, and literacy across the businessIdentify and implement opportunities to optimise processes and improve business efficiencyEnhance customer experience through the effective use of digital tools and solutionsEngage stakeholders across TMS and DS Smith Group to ensure successful delivery of digital initiativesLead change initiatives, ensuring effective communication and user adoption of new technologies or processesDefine and monitor KPIs to measure the impact and performance of digital initiativesRepresent the Technology function in cross-functional strategic planning, supporting the Head of Technology in shaping TMS’s digital futureAdditional InformationFull line management for a Business Analyst, Systems Analyst, and Continual Improvement ManagerOccasional travel to other TMS sites and DS Smith Group offices may be requiredPerson SpecificationStrong strategic vision with the ability to translate business needs into effective digital solutionsProven leadership capability with experience managing cross-functional digital or technology teamsHighly analytical with the ability to interpret data and turn insights into actionInnovative mindset with a passion for exploring and applying emerging technologiesExcellent communication and stakeholder engagement skillsCustomer-focused approach, with an understanding of how digital solutions enhance user and customer experienceSkilled in leading change and embedding new ways of workingSolid understanding of data governance, architecture, and analyticsExperience delivering digital transformation initiatives within complex or multinational environmentsKnowledge of business systems such as ERP, CRM, and data platformsDegree in a relevant field (Information Systems, Business, Data Science) and/or project management certification (e.g., PRINCE2, Agile) is desirableWhat we can offer you:Competitive salaryPension scheme & Life insuranceShare Save schemeIncome Protection25 days holiday plus Bank HolidaysEmployee Assistance ProgrammeVirtual GP, Occupational Health & free Flu vaccineCycle to Work and shopping discounts“To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. 
     
    Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”#LI-SP Read Less
  • International Mobility Co-ordinator  

    - London
    About UsWe are DS Smith, together with International Paper, we are a g... Read More
    About UsWe are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!About the RoleWe are looking for an International Mobility Co-ordinator to join DS Smith's International Workforce Team (IWT). The role will involve co-ordinating mobility operations and liaising with key functions to enable critical cross-border moves within the EMEA organisation.Reporting to the Head of International Mobility, EMEA, you will also work closely with IWT Managers on projects and activities to provide a seamless mobility service, in order for the business to achieve its objectives.Key Responsibilities:Building strong and trusting relationships within the mobility team, broader HR and Finance function, external vendors. and with the mobile employee population.Understanding the legacy of the business and helping to identify and implementing process improvements to the mobility capability.Setting up Purchase Orders, checking invoicing & rechargingCo-ordinating Tax PaymentsTax Equalisation (TEQ) Administration – ensuring appropriate cases are tracked and managed in a timely manner, and refunds are recovered from tax authorities and employees.File Management & Tracking – ensure we build our internal data capability of tracking different types of mobile employeesInitiate services with third-party vendors, prepare assignment letters and draft payroll instructionsEnsuring accuracy in processing information and reporting.About YouA keen interest in global mobility and international workforce management.Keen to learn and develop as the role has scope to expand with experience.Team player with ability to develop relationships in the organisation and externally.Responsive to the needs of the team and the organisation, and able to be flexible in their approach.2 years + in a Mobility, HR, tax, payroll, finance, relocation or complex administration role.Preferably educated to graduate level with a HR, Management or Finance related degree.Well organised with a good attention to detail.Able to work to deadlines and manage multiple priorities.Able to take direction, but also to work independently and take ownership of responsibilities. within the remit of the role.Location: Paddington, LondonTo fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
    Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.#LI-RH Read Less
  • Strategic Account Manager  

    - Solihull
    About the role The DS Smith Sales team are a dynamic and vibrant mix o... Read More
    About the role The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the Sales team are the face of our business and our biggest ambassadors!We have a fabulous opportunity for a pro-active and driven individual to join as a Strategic Account Manager for the UK Sales, Marketing & Innovation (SMI) Division. This a key position within the business so looking for ambitious, customer focused individuals to come and be part of this amazing team!Working across the wider packaging teams and liaising with senior stakeholders and directors, you will use your skill and experience to lead, develop, win, and maintain business in line with our growth strategy. This is a customer facing role working in partnership with key clients as an internal partner, from reviewing existing products, to providing regular commercial and service reports, updates and being responsible for tender updates and new proposals.As a strong sales professional and a natural ‘people-person’, you will thrive on networking with internal colleagues within Procurement, Design, Innovation and Productivity to support the outline of your account strategy and plans. Your experience of working previously as a Strategic Account Manager/Director role will allow to you to identifying new growth areas, drive performance through engagement and awareness to maximise revenue. You will be home-based but there is a strong focus on travelling to meet customers and teams at our sites – which could cover all of the UK.So, if you have experience within strategic account management, have the tenacity and spirit to work in a fast-paced role and are eager for a new challenge – then we might be looking for you!About you  Proven success, knowledge, and experience in a Strategic Account Management role within FMCG– packaging product experience desirable but will welcome experience in other areasDemonstratable management & leadership experienceA Full driving licenseA strong ability to work independently & remotely with travel as neededStrong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internallyProven success, knowledge, and experience of analysing and initiating actions based on financial insights and understandingAbility to build strong working relationships with colleagues, clients, and stakeholders around the businessAbility to deliver dynamic & professional presentationsBenefitsCompetitive salaryCompany Car/Car allowanceSales bonus scheme25 days holiday plus bank holidaysPension scheme, life assurance and income protectionEmployee Assistance ProgrammeEmployee DiscountsCycle to work schemeLocation: This is a full time, home-based role with national travel within the UK (including but not limited to; London, Manchester, Birmingham, and other customer sites as required) Read Less
  • Strategic Account Manager  

    - Hinckley
    About the role The DS Smith Sales team are a dynamic and vibrant mix o... Read More
    About the role The DS Smith Sales team are a dynamic and vibrant mix of professionals who focus on delivering the Sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the Sales team are the face of our business and our biggest ambassadors!We have a fabulous opportunity for a pro-active and driven individual to join as a Strategic Account Manager for the UK Sales, Marketing & Innovation (SMI) Division. This a key position within the business so looking for ambitious, customer focused individuals to come and be part of this amazing team!Working across the wider packaging teams and liaising with senior stakeholders and directors, you will use your skill and experience to lead, develop, win, and maintain business in line with our growth strategy. This is a customer facing role working in partnership with key clients as an internal partner, from reviewing existing products, to providing regular commercial and service reports, updates and being responsible for tender updates and new proposals.As a strong sales professional and a natural ‘people-person’, you will thrive on networking with internal colleagues within Procurement, Design, Innovation and Productivity to support the outline of your account strategy and plans. Your experience of working previously as a Strategic Account Manager/Director role will allow to you to identifying new growth areas, drive performance through engagement and awareness to maximise revenue. You will be home-based but there is a strong focus on travelling to meet customers and teams at our sites – which could cover all of the UK.So, if you have experience within strategic account management, have the tenacity and spirit to work in a fast-paced role and are eager for a new challenge – then we might be looking for you!About you  Proven success, knowledge, and experience in a Strategic Account Management role within FMCG– packaging product experience desirable but will welcome experience in other areasDemonstratable management & leadership experienceA Full driving licenseA strong ability to work independently & remotely with travel as neededStrong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internallyProven success, knowledge, and experience of analysing and initiating actions based on financial insights and understandingAbility to build strong working relationships with colleagues, clients, and stakeholders around the businessAbility to deliver dynamic & professional presentationsBenefitsCompetitive salaryCompany Car/Car allowanceSales bonus scheme25 days holiday plus bank holidaysPension scheme, life assurance and income protectionEmployee Assistance ProgrammeEmployee DiscountsCycle to work schemeLocation: This is a full time, home-based role with national travel within the UK (including but not limited to; London, Manchester, Birmingham, and other customer sites as required) Read Less
  • Despatch Manager  

    - Pontefract
    About the RoleWe are seeking an experienced and proactive Dispatch Man... Read More
    About the RoleWe are seeking an experienced and proactive Dispatch Manager to take ownership of dispatch operations at our Featherstone site. This is a newly created role, offering the opportunity to shape processes and bring fresh ideas. You will oversee the safe and efficient running of our warehouse and loading bay, ensuring compliance, smooth coordination with third-party logistics, and achievement of delivery targets.This position covers the main Featherstone site and works closely with an additional off-site location nearby. We’re looking for someone with proven experience in a similar role who can make this position their own — not an entry-level step-up, but a chance for an accomplished professional to lead and innovate.This is a fantastic opportunity to lead a critical function within a global business, influence operational excellence, and drive continuous improvementKey Responsibilities (include but not limited)Ensuring full compliance with Health & Safety standards across all areas.Manage day-to-day operations of the warehouse and loading bay, resolving issues promptly.Oversee site security of Warehouse, loading bay and surrounding areas of vehicle and pedestrian movementMaintain high standards of hygiene and housekeeping.Lead and manage 5 Team Leaders, their teams, and the Returns Stock Controller.Coordinate with third-party logistics to achieve the daily transport plan.Monitor external warehouse performance to meet delivery targets.Optimize transport solutions to maintain OTIF and manage costs within budget.Support business objectives and performance targets.Handle recruitment, absence management, shift swaps, and overtime cover.Conduct and support accident investigations.Manage annual FLT training plans and license renewals.Handle complaints and internal NCRs.Oversee QA area management, including redundant and reworked stock.Manage aged stock and returns.Ensure customs compliance: manage DSS customs declarations and liaise with appointed agents.Provide DSS with monthly goods value for RoI via NI and TSS.Maintain site delivery performance logs.Oversee full site FLT trucks and battery care, including planned maintenance, repairs, PO management, and invoice resolution.Skills & Experience RequiredProven experience in dispatch, warehouse, or logistics management.Strong leadership and team management skills.Excellent organizational and problem-solving abilities.Knowledge of customs compliance and transport regulations.Proficiency in Microsoft Office and warehouse management systems.Ability to work under pressure and meet deadlines.Our Benefits 25 days holiday plus bank holidaysPension and share schemeLife assurance and income protectionEmployee Assistance ProgrammeCycle to work scheme and shopping discountsLearning and development opportunitiesFree onsite parkingLocation:  FeatherstoneWorking hours: Monday to Friday Interviews for this position are scheduled to take place in early January 2026 and will not be conducted before this dateAbout usWe’re DS Smith, the company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North AmericaTo fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.#LI-CE Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany