Job DescriptionOur General Manager is recruiting for experienced and dynamic CCTV Security Investigators to join and strengthen their highly experienced Central Monitoring Team based in Smethwick.Effective security plays a vital role within the DPD UK Operation, given the nature of our business and our commitment to providing outstanding customer service. Security within the business also extends to the requirement to ensure that our employees and property are safeguarded at all times.As our CCTV Security Investigator, your role will be varied in nature and it will will cover 4 main areas of responsibility including;InvestigationMonitor CCTV in order to support the reduction in losses and enforce preventative measuresReview CCTV for high value or notable items escalated as lost within the network, that would have a significant impact upon the business if not recoveredReport CCTV findings to the relevant Regional Security Manager in a structured and documented mannerTo provide evidential packs suitable for prosecution cases in conjunction with the Regional Security Managers and policeProduce witness statements, exhibits and CCTV downloads to support the prosecution of offendersTo attend Court where necessary and provide witness testimony with regards to CCTV evidenceComplianceEscalate to the necessary managers any poor processes identified during CCTV reviewsMonitor and review security searches (person/vehicle) conducted by depot staff, compiling summary reports for management scrutiny of complianceSupport Quality Audit Managers and Regional Security Managers in instigating and reviewing operational and security process complianceProvide footage to assist training, in support of security, transport and health and safetyRisk and Alarm MonitoringReport security incidents or suspicious behaviour and escalate to the relevant Regional Security ManagerMonitor and respond to intruder alarms during periods of depot lockdown.Monitor and respond to access control alarms and unauthorised access events, providing information to the Regional Security Manager and reporting on non-complianceReview depot lockdown processes on CCTV, ensuring that the agreed procedures are followed correctlyConsolidate and monitor potential areas of risk, preparing reports to justify change.Network SupportAssist with the planning of new depot CCTV installation, highlighting lessons learnt and the shortfalls of the existing systemIdentify trends, understand analytical products, and report the same to managementQualificationsAbout YouWe would expect you to have extensive knowledge and experience of operating CCTV systems. You will be able to work on your own initiative to conduct CCTV operations and investigations to identify those involved in theft, fraud and non-compliance. You must also have experience of producing evidential reports, witnesses statements and exhibits to support police investigations. We would also expect:Excellent time management skillsExcellent communication skills, both oral and writtenPossess good interpersonal skillsBe a good team player and have a flexible approach to workPrepare management information for presentations and disseminationPrevious knowledge or experience of the logistics or parcel delivery industry (preferred)Be a good team player and demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and AccountabilityA good knowledge of Criminal Law and Employment Law, including evidential standards required for prosecutions and GDPR would be advantageous as would a valid SIA CCTV Operators Licence.Additional InformationWe recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…Holiday tradingEnhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension schemeFree onsite car parking for all employeesHealth Kiosks visiting every locationDiscounted shopping from ’s of retailers including up to 5% off supermarket shoppingMilestone Days off to celebrate with your family and friends Free eye tests and support with the cost of glasses
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