Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team.Responsibilities Supporting and coaching other members of staff and deputising for management in their absence
Giving great customer service by helping customers with various transactions across the restaurant
Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff
Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines
Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
Working with your team to maintain the cleanliness and upkeep of the restaurant
Some keyholder responsibilities may be required Who we are looking for You'll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile
Experience within a customer facing role and a passion for hospitality, as well as supervisory experience
Relevant food safety qualifications are an advantage but not essential
You work well within a team, build relationships, and have fun, whilst celebrating success
You show up to work on time, well presented and bring your can do and hardworking attitude along with you
You are eager to learn new skills and gain new experiences.
You flourish in a busy, fast-paced environment
Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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