Job DescriptionThe Lounge Senior Supervisor will be responsible for the day to day running of the operation of the Qatar Lounge at Heathrow Airport. You will be responsible for managing the execution, direction and coordination of all lounge operating procedures. This can include but not be limited to organizing schedules, liaising with other departments and suppliers. As the Lounge Senior Supervisor you will ensure staff are aware of the role expectations and what their duty entails. You will play a major part in supporting, leading and delivering exceptional food and service, maintaining the high reputation of DO & CO with our partners. You will always aim to be a great leader, enjoy taking full responsibility for your actions and encourage team success.We are looking for someone who is good at building great partnerships with our client, Qatar Management Team on site and DO & CO family at our DO & CO unit.To supervise lounge staff and ensure that they provide high quality products and service to passengers, while being the main point of reference for Qatar staff as well as guests in the event of remarks, suggestions and complaintsTo take ownership on your shift to ensure the staff keep the lounge well-stocked and clean in line with specificationDeliver excellent customer service with an in-depth knowledge of our products and servicesGrooming as per standard, wearing your uniform with pride. Engaging with guests and ready to go the extra mile with a smile. Proactive and professional when taking food orders and serving food/beverages. Assisting with any ad-hoc duties when requiredPlan, manage, lead, deliver and present the food and beverages as per the food specificationManage and lead the Lounge team, which will include Lounge Hosts, Lounge Front of House, and Lounge Chefs.Supervise the work completed to operate the loungeEnsure the quality of food, guest services. Hygiene, cleanliness and tidiness of all service areas achieve customer satisfactionSupport the Qatar Lounge Manager with staff performance through regular one to one meetings and appraisalsTaking responsibility for all your actions, support your team, and celebrate successes as a familyCheck with passengers to ensure that they are enjoying their meals and immediately follow up on any issues, queries or complaintsDescribe and recommend wines and spirits to passengersAnticipate customers needs by proposing additional meals or drinksCheck preparations for the next day by the end of the night shift and instruct the team to do additional tasks in case the preparations do not meet the requirementsCoordinate and plan production to ensure a full buffet throughout the day, but avoid wastage at the end of he day by over-productionCommunicating with staff regarding shift plan changes or extended work hours due to flight delaysWrite an informative shift report at the end of each shift, summarizing important events and occurrences during the shiftSubmit any other necessary paperwork to Qatar or DO & CO contacts on a daily basis, as instructed by the Lounge ManagerTo uphold all Health and Safety, EHO, accident reporting, and other mandatory training schedules are fully adhered to and records completed are up to dateTo be responsive to, and organize roster changes, communicating any changes to the relevant staff in a timely manner appropriately and updating payroll as requiredWillingness to help other team members wherever possible and to understand the flexibility required when business levels peakTo undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilitiesCompany DescriptionOur production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.QualificationsMust have previous experience in a similar rolePassion for food and motivation to deliver exceptional serviceWell presented, professional individual with a can-do, positive attitude that indulges in team successStrong, dependable leader that will happily join and assist the team to maintain the high DO & CO standards at any given momentYou will be someone with great communication skills, written and verbal English, and works well in a team, while being ready to roll up your sleeves and do what is needed to give our partners great serviceFlexible in the way you think, making decisions efficiently and handing change to ensure everything we do is right for our partners and the DO & CO familyEnergy and drive to deliver results beyond expectations and have a problem-solving mentalityFlexibility in regards to your work availability is essential as the Lounge operates 7 days a week, including evenings, weekends and public holidays.Right to work in the UKAdditional InformationWe believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:Competitive salary Enjoy perks by referring your friends through our Refer a Friend SchemeSave money and time with On-Site Free MealsExpand your skills and knowledge through our in-house training opportunities.A business where you can have a real impact, we're not afraid of new ideas!Genuine career development
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