Client Services Director – Shopper Marketing Agency – Leeds (Hybrid)
Are you a Client Services Director looking for an exciting new opportunity?
DNA Recruit are partnering with a Leading Shopper Marketing Agency to find a commercially driven Client Services Director to lead UK and EU growth from their Leeds hub (with regular travel to Newcastle).
This agency goes far beyond in-store POS and e-commerce assets. They specialise in shopper-led strategy, category development, retailer engagement and innovation – helping global brands win at the point of purchase and beyond. With offices across the UK and internationally, they deliver impactful, insight-driven solutions for major global clients.
This is a pivotal leadership role, reporting to the Managing Director, with responsibility for driving client growth, commercial performance and team development across a significant portion of the agency.
About the Role
Client Leadership & Growth
Build and deepen senior client relationships, identifying long-term partnership opportunitiesDrive organic and accelerated growth across brand, category, engagement and innovation capabilitiesLead annual planning, scope development and contract negotiationsPartner with new business teams on pitches and onboardingEnsure the agency remains visible, trusted and strategically embedded within client organisationsLeading the Work
Oversee output across your client group, ensuring exceptional standards and measurable impactShape responses to complex briefs across brand, category, engagement and innovationAlign agency work with broader client business objectives and retailer requirementsChampion KPIs, measurement frameworks and ROI-led thinkingContinuously elevate the role of shopper strategy within client businessesFinancial & Operational Management
Own forecasting, budgeting and margin performance across accountsEnsure clear scoping, effective resourcing and on-time, on-budget deliveryIdentify and mitigate risks around scope, delivery and competitive activityTeam Leadership & Development
Lead and mentor Account Directors, Account Managers and cross-functional teamsCreate a culture of accountability, collaboration and excellenceSupport career progression, performance management and succession planningAgency Leadership
Act as a senior voice shaping the evolution of client services within the agencyContribute to agency-wide initiatives and ways of workingRole model values and champion a progressive, energetic cultureStay ahead of shopper marketing trends and retailer dynamics
Skills and Experience Required
Significant shopper marketing agency experienceStrong background across brand, category and retailer engagement projectsExceptional commercial acumen within an agency environmentOutstanding account leadership and organisational skillsConfident communicator and presenter at senior levelExperience delivering digital, technology and content-led projectsComfortable managing multiple complex accounts simultaneouslyA natural relationship-builder with gravitas and energy
Salary & Details
£70,000 - £85,000 per annum DOEProfit Share Bonus Scheme📍 Location: Leeds (Hybrid 3:2) with regular Newcastle travel
📌 Job Reference: AW 11845
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.
We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them.
Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook.
DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.
Read Less
