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Direct Line Group
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  • Roadside Technician  

    - Milton Keynes
    Earn up to £44,000 OTE with a £37,000 base salary.Plus 9% pension, plu... Read More
    Earn up to £44,000 OTE with a £37,000 base salary.Plus 9% pension, plus BenefitsDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.What you'll doThis is a permanent role looking for applicants living in the Milton Keynes, Daventry, Northampton areaYou will be contracted to work 40 hours, five days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.We will provide you with a Green Flag vehicle and you will start your day from your home.We know that our customer's vehicles make getting from A to B that much easier, whether that's to do the weekly shop, the school run or to get away on a staycation, it's all important, but sometimes our customers need us to get their vehicle back on the road and that's where you'll come in.You'll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions from their vehicle.What you'll needA current Category B driving licence is necessaryNVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred but not essentialDemonstrate empathy and a desire to always achieve the correct outcome.Experience of the Motor Repair industryExperience of lone working (desirable)Utilise and apply up-to-date vehicle repair techniques.Display and utilise best practice and first-class Health & Safety behaviours.Collaboration with dispatch team to improve the customer claims journey.Use self-initiative.Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:• 9% employer contributed pension• 50% off home, motor and pet insurance plus free Green Flag breakdown cover• Additional optional Health and Dental insurance• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.• Generous holidays• Buy as you earn share scheme• Employee discounts and cashback• Plus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you liveBe yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you#LI-LC1 Read Less
  • Roadside Patrol Team Leader  

    - Shepton Mallet
    Earn up to £48,000 OTE with a £42,000 base salary.Plus 9% pension, plu... Read More
    Earn up to £48,000 OTE with a £42,000 base salary.Plus 9% pension, plus BenefitsDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.What you'll be doingThis is a permanent role based aroundBristolBathWeston Super MareYeovilFromeWarminsterTrowbridgeWincantonShepton MalletGlastonburyThis role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities, as the role develops this may change.You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. You will be provided with a Green Flag vehicle and start your day from your homeBe proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales and make smart decisions and take ownership to meet customers’ demands and get them back on the road as soon as possible.Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.Be responsible for day-to-day remote management of a patrol force team. Including management of individual Roadside Technicians performance and personal development.Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.Own, track and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy.Drive patrol performance and ensure performance metrics are consistently achieved across your team.Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures and in a legally compliant way.Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer and complete other vehicle repair related documents.Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.Ensure the best use of resource to meet customer demands and achieve operational metrics.Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements.Oversee the vehicle maintenance of the Green Flag patrol force fleet.Process any insurance claims as a result of an accident involving a Roadside Technician.Take ownership for all associated people management activities of direct reports such as recruitment, onboarding & induction, leavers process, talent/succession planning, engagement action planning, team cost management and development/career planning.Capacity planning.Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.What you'll needSuitable experience and qualifications from within the vehicle repair industry, level 3 or equivalentBe 21 or over for insurance purposesDevelop effective coaching relationships to support the growth of the patrol force and capability throughout the team, providing timely structured feedback on progress and performance.Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.Develop, sustain, and improve relationships across the extended Rescue Leadership team and associated teams.Awareness and adherence to all Risk, Governance and HR policies and processes.Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:• 9% employer contributed pension• 50% off home, motor and pet insurance plus free Green Flag breakdown cover• Additional optional Health and Dental insurance• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.• Generous holidays• Buy as you earn share scheme• Employee discounts and cashback• Plus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you liveBe yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you#LI-LC1 Read Less
  • Mobile Roadside Technician  

    - Marlborough
    DLG is evolving. Across every facet of our business, our teams are emb... Read More
    DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.What you'll be doingThis is a permanent role in or around Watford or Boreham WoodYou will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer's vehicles make getting from A to B that much easier, whether that's to do the weekly shop, the school run or to get away on a staycation, it's all important, but sometimes our customers need us to get their vehicle back on the road and that's where you'll come in. You'll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.What you'll needTo be 21 years or over for insurance purposesA current Category B driving licence is necessaryNVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferredDemonstrate empathy and a desire to always achieve the correct outcome.Experience of the Motor Repair industryExperience of lone working (desirable)Utilise and apply up-to-date vehicle repair techniques.Display and utilise best practice and first-class Health & Safety behaviours.Collaboration with dispatch team to improve the customer claims journey.Use self-initiative.Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:• 9% employer contributed pension• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover• Additional optional Health and Dental insurance• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.• Generous holidays• Buy as you earn share scheme• Employee discounts and cashback• Plus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you liveBe yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you#LI-LC1 Read Less
  • Trading Analyst  

    - London
    Trading AnalystLocations Available: Leeds, LondonDLG is evolving. Acro... Read More
    Trading AnalystLocations Available: Leeds, LondonDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.What you'll be doingWe're thrilled to offer an exciting opportunity to join us as a Commercial Analyst, specialising in Commercial Trading. In this capacity, you'll help us review performance and ensure we make trading decisions on initiatives that are benefiting customers and our commercial performance alike. You’ll have an integral role, alongside the wider Commercial Trading team, in ensuring we deliver against our Business Plan and our long term ambitions.Key Accountabilities:Monitor and report on weekly performance metrics across the different funnels (new business, existing customer and renewal cycle)Conduct in-depth analysis of metrics to identify underlying trends and driversContextualise performance through actively monitoring the motor insurance marketUse data and commercial intuition to make decisions in uncertain environmentsSupport the creation of the Business Plan for the business unit.Ensure delivery against this Plan, working alongside Pricing, Product, Operations, Marketing and Digital teamsBe curious and creative to challenge others and identify improvement opportunities for positive changeDrive the delivery of initiatives, working alongside specialists across the business, utilising a test and learn approach to maximise benefits and insightsDevelop a comprehensive understanding of the regulatory landscape and identify its implications on business models, products, and processes.Establish an understanding of managing customer and commercial trade-offs in a highly regulated industry.Integrate the 'voice of the customer' into all you do.What You’ll NeedExcellent collaborator and communicator, with the ability to influence and drive positive change through stakeholder management.Curious and creative individual who can bring a new way of thinking and challenge to existing processes or customer journeys.Strong data analyst who can understand and manipulate data sets to draw conclusions.Commercially aware with experience in identifying and delivering business change.Proactive and adaptable in a dynamic work environment.BenefitsWe recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:9% employer contributed pension50% off home, motor and pet insurance, plus free travel Green Flag breakdown coverAdditional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.Generous holidaysBuy as you earn share schemeEmployee discounts and cashbackPlus, many moreWe want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues are expected to spend 50% of their time in the office.Be yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.#LI-KS1 #LI-Hybrid Read Less
  • Senior Customer Relations Handler – Home Large & Complex Loss  

    - Glasgow
    Senior Customer Relations Handler – Home Large & Complex LossGlasgow -... Read More
    Senior Customer Relations Handler – Home Large & Complex LossGlasgow - Hybrid (at least 50% office-based)Full Time, Permanent PositionDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.What you'll be doingReporting directly to the Home Large & Complex Loss Team Manager, you'llEnsure customers are treated fairly and their concerns are addressed efficiently.Proactively handle complaints, meeting all complaint-related deadlines and keeping customers informed.Update the complaints spreadsheet daily, tracking all activities and status changes related to complaints.Ensure compliance with regulatory and DLG requirements for each complaint, conducting audits and ad hoc reviews.Participate in supplier meetings, articulating issues, resolving them, and documenting meeting agendas, minutes, and action items.Use the escalation log to highlight cases where suppliers are unresponsive, collaborating with claims handlers to address potential issues.Collaborate with suppliers, solicitors, engineers, and customers to understand complaints and determine root causes.Encourage colleagues to complete feedback forms on technical handler issues, supporting improvements in customer service.Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.What you’ll need Home claims experience is essential with subsidence and large loss knowledge preferred, however full training will be given.Excellent written and verbal communication skills required.Knowledge of managing FOS complaints including a good understanding of the FOS processes and procedures.Must be able to work well within a team as well as on their own initiative, whilst proactively managing own portfolio of complaints.Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:9% employer contributed pensionAnnual company bonus of up to 10%50% off home, motor and pet insurance, plus Green Flag breakdown coverAdditional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient wayGenerous holidaysBuy as you earn share schemeEmployee discounts and cashbackPlus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.Be yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.Hours: 35 hours#LI-Hybrid
    #LI-CL2 Read Less
  • Roadside Patrol Team Leader  

    - Bristol
    Earn up to £48,000 OTE with a £42,000 base salary.Plus 9% pension, plu... Read More
    Earn up to £48,000 OTE with a £42,000 base salary.Plus 9% pension, plus BenefitsDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.What you'll be doingThis is a permanent role based aroundBristolBathWeston Super MareYeovilFromeWarminsterTrowbridgeWincantonShepton MalletGlastonburyThis role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities, as the role develops this may change.You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. You will be provided with a Green Flag vehicle and start your day from your homeBe proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales and make smart decisions and take ownership to meet customers’ demands and get them back on the road as soon as possible.Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.Be responsible for day-to-day remote management of a patrol force team. Including management of individual Roadside Technicians performance and personal development.Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.Own, track and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy.Drive patrol performance and ensure performance metrics are consistently achieved across your team.Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures and in a legally compliant way.Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer and complete other vehicle repair related documents.Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.Ensure the best use of resource to meet customer demands and achieve operational metrics.Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements.Oversee the vehicle maintenance of the Green Flag patrol force fleet.Process any insurance claims as a result of an accident involving a Roadside Technician.Take ownership for all associated people management activities of direct reports such as recruitment, onboarding & induction, leavers process, talent/succession planning, engagement action planning, team cost management and development/career planning.Capacity planning.Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.What you'll needSuitable experience and qualifications from within the vehicle repair industry, level 3 or equivalentBe 21 or over for insurance purposesDevelop effective coaching relationships to support the growth of the patrol force and capability throughout the team, providing timely structured feedback on progress and performance.Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.Develop, sustain, and improve relationships across the extended Rescue Leadership team and associated teams.Awareness and adherence to all Risk, Governance and HR policies and processes.Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:• 9% employer contributed pension• 50% off home, motor and pet insurance plus free Green Flag breakdown cover• Additional optional Health and Dental insurance• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.• Generous holidays• Buy as you earn share scheme• Employee discounts and cashback• Plus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you liveBe yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you#LI-LC1 Read Less
  • Roadside Patrol Team Leader  

    - Wincanton
    Earn up to £48,000 OTE with a £42,000 base salary.Plus 9% pension, plu... Read More
    Earn up to £48,000 OTE with a £42,000 base salary.Plus 9% pension, plus BenefitsDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.What you'll be doingThis is a permanent role based aroundBristolBathWeston Super MareYeovilFromeWarminsterTrowbridgeWincantonShepton MalletGlastonburyThis role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities, as the role develops this may change.You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. You will be provided with a Green Flag vehicle and start your day from your homeBe proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales and make smart decisions and take ownership to meet customers’ demands and get them back on the road as soon as possible.Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.Be responsible for day-to-day remote management of a patrol force team. Including management of individual Roadside Technicians performance and personal development.Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.Own, track and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy.Drive patrol performance and ensure performance metrics are consistently achieved across your team.Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures and in a legally compliant way.Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer and complete other vehicle repair related documents.Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.Ensure the best use of resource to meet customer demands and achieve operational metrics.Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements.Oversee the vehicle maintenance of the Green Flag patrol force fleet.Process any insurance claims as a result of an accident involving a Roadside Technician.Take ownership for all associated people management activities of direct reports such as recruitment, onboarding & induction, leavers process, talent/succession planning, engagement action planning, team cost management and development/career planning.Capacity planning.Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.What you'll needSuitable experience and qualifications from within the vehicle repair industry, level 3 or equivalentBe 21 or over for insurance purposesDevelop effective coaching relationships to support the growth of the patrol force and capability throughout the team, providing timely structured feedback on progress and performance.Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.Develop, sustain, and improve relationships across the extended Rescue Leadership team and associated teams.Awareness and adherence to all Risk, Governance and HR policies and processes.Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:• 9% employer contributed pension• 50% off home, motor and pet insurance plus free Green Flag breakdown cover• Additional optional Health and Dental insurance• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.• Generous holidays• Buy as you earn share scheme• Employee discounts and cashback• Plus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you liveBe yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you#LI-LC1 Read Less
  • Vehicle Damage Assessor  

    Full Time 40 hoursDLG is evolving. Across every facet of our business,... Read More
    Full Time 40 hoursDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!What you'll be doingYou will work within site guidelines to ensure the workflow of job cards to meet the volume targets and identify fast track repairs, ensure parts orders are accurate and follow purchase proceduresYou will be constantly reviewing repair methodologies to ensure all repairs are cost- effectiveYou will collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repairProvide service level agreements, ensuring customers are contacted regarding repairs and non-related damage and where applicable agree amended repair hours with the workshop leadership teams and techniciansYou will be accountable for Health and Safety regulations, company health and safety procedures appropriate to roleYou will achieve and maintain and embed all "standard methodology" and "lean activities" as instructed by business strategy.What you'll need:This is a permanent role reporting to the Lead Vehicle Damage assessorThe future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us.Vehicle Damage Assessor salary up to £40k plus benefit packageAll roles are at the heart of our Auto Services business and you'll need be enthusiastic, upbeat and committed to delivering the best repair service.We would like you to have had previous experience in a similar role with the following skills:Experience of vehicle repair methodsKnowledge of Thatcham repair methods, Audatex and ATA qualificationYou will ensure you achieve company and personal targets.As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:• 9% employer contributed pension• 50% off home, motor and pet insurance plus free Green Flag breakdown cover• Additional optional Health and Dental insurance• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.• Generous holidays• Buy as you earn share scheme• Employee discounts and cashback• Plus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you liveBe yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you#LI-LC1#LI-Onsite Read Less
  • Trading Executive - Green Flag  

    - London
    We have an exciting opportunity to join the Green Flag team as a Tradi... Read More
    We have an exciting opportunity to join the Green Flag team as a Trading Executive. Reporting to our Head of Trading, you'll help us assist the delivery of new business, profitably retain our valuable customers and deliver outstanding customer experiences. You’ll have an integral role, alongside the wider team, in ensuring we deliver against our Business Plan. What you'll be doing Support the Trading mission to profitably grow our business and improve our trading performance through continuous insight and action. Manage the Profit and Loss (P&L) for trading activities, ensuring all actions contribute positively to the company's financial health and strategic goals Work with Marketing, Pricing, Finance, Product, Operations, and other key stakeholders to drive the trading agenda through effective collaboration Understand performance and articulate meaningful headlines with stakeholders to enable informed decision-making. Monitor performance vs. expectations (both internal, market metrics, and insights) to inform and drive decision making, spotting and generating risks and opportunity trends that can deliver business value. Lead the reporting on product KPIs and support analysis of trading performance across new business, renewals, fleet, and linked channels. Create value assessments to support prioritisation and sizing of opportunities, proposing and executing actions to generate business value, considering impacts throughout the P&L and other business processes. Support trading activities by working effectively with key stakeholders to develop and maximize all stages in the value chain, aligning pricing, distribution, product, and marketing. Build customer advocacy and loyalty through a clear understanding of target customers, aligned product & price propositions. Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office What you'll need Strong commercial acumen with a proven ability to identify opportunities and deliver business change.Experience managing P&L and understanding the financial drivers that impact performance.Product management experience, with the ability to align propositions to customer needs and market trends.Excellent collaborator and communicator, able to influence and drive positive change through stakeholder engagement.Strong analytical skills with the ability to interpret complex data sets and translate insights into actionable outcomes.Curious, creative, and proactive in identifying improvements and adapting to a dynamic environment.Closing Date - Friday 30th JanuaryBenefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 9% employer contributed pension 50% off home, motor and pet insurance plus Green Flag breakdown cover Additional optional Health and Dental insurance Up to 10% AIP BonusEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus, many more We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live. Be yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you. #LI-AC1 #LI-HYBRID Read Less
  • Roadside Patrol Team Leader  

    - Bath
    Earn up to £48,000 OTE with a £42,000 base salary.Plus 9% pension, plu... Read More
    Earn up to £48,000 OTE with a £42,000 base salary.Plus 9% pension, plus BenefitsDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.What you'll be doingThis is a permanent role based aroundBristolBathWeston Super MareYeovilFromeWarminsterTrowbridgeWincantonShepton MalletGlastonburyThis role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities, as the role develops this may change.You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. You will be provided with a Green Flag vehicle and start your day from your homeBe proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales and make smart decisions and take ownership to meet customers’ demands and get them back on the road as soon as possible.Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.Be responsible for day-to-day remote management of a patrol force team. Including management of individual Roadside Technicians performance and personal development.Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.Own, track and report performance and sustainability metrics to the Area Manager, in accordance with the Green Flag patrol force strategy.Drive patrol performance and ensure performance metrics are consistently achieved across your team.Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures and in a legally compliant way.Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer and complete other vehicle repair related documents.Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.Ensure the best use of resource to meet customer demands and achieve operational metrics.Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements.Oversee the vehicle maintenance of the Green Flag patrol force fleet.Process any insurance claims as a result of an accident involving a Roadside Technician.Take ownership for all associated people management activities of direct reports such as recruitment, onboarding & induction, leavers process, talent/succession planning, engagement action planning, team cost management and development/career planning.Capacity planning.Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.What you'll needSuitable experience and qualifications from within the vehicle repair industry, level 3 or equivalentBe 21 or over for insurance purposesDevelop effective coaching relationships to support the growth of the patrol force and capability throughout the team, providing timely structured feedback on progress and performance.Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.Develop, sustain, and improve relationships across the extended Rescue Leadership team and associated teams.Awareness and adherence to all Risk, Governance and HR policies and processes.Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:• 9% employer contributed pension• 50% off home, motor and pet insurance plus free Green Flag breakdown cover• Additional optional Health and Dental insurance• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.• Generous holidays• Buy as you earn share scheme• Employee discounts and cashback• Plus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you liveBe yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you#LI-LC1 Read Less

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