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DHU Health Care CIC
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  • 111 Clinical Advisor  

    DHU Health Care CIC
    - Derby
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    Job descriptionNHS 111 Clinical Advisor - (Nurse/Paramedic/Pharmacist)... Read More
    Job descriptionNHS 111 Clinical Advisor - (Nurse/Paramedic/Pharmacist) Company: DHU Healthcare Location: Derby, Chesterfield, Oldbury & Remote Working* Contract: Full-Time / Part-Time Rates Of Pay: £17.23 - £24.99 DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract; this is a fabulous opportunity to join our CQC Outstanding award winning team! About us: DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire. West Mindland & Oldbury, a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people. We are looking for professional, resilient individuals who want to make a difference and as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200! Job summary: Due to expansion, we are currently recruiting NHS 111 Pathways Accredited Clinicians to join our NHS 111 East Midlands team. Responsibilities: Assessing callers with a wide spectrum of clinical conditions Advising patients on next steps and referring them on to further care when appropriate You will be guaranteed the clinical autonomy to deliver safe, effective and patient focused care. You will be making a real difference to patients by utilising your clinical knowledge supported by assessment software to carry out telephone triage; assessing patients presenting symptoms, advising them on next steps and referring them on to further care when appropriate. Person Specification: We would welcome applications from capable, proactive and experienced NHS Pathways 111 accredited registered nurses, paramedics or pharmacists who have excellent communication skills, are calm under pressure and enjoy working within a team environment. Experience Required: Nurse triage/telephone advice experience and competence Significant post registration training/consolidation & experience in at least two healthcare settings including one in an aspect of adult general care Broad clinical knowledge base Evidence of continuous training, learning and development Good level of PC literacy Effective communication skills Effective negotiation skills Ability to obtain and process and accurately document patient/caller information Sound clinical decision making capabilities ; ability to demonstrate critical thinking skills in clinical care Effective time management; able to prioritise patient care and tasks appropriately Ability to work under pressure Demonstrable interest in, and ability to, support, coach and mentor others Able to demonstrate initiative and motivation in the highly skilled area of caring for patients via telephony/IT systems Accredited NHS Pathways user Desirable Recognised Minor Illness, Injuries certificate Mentor/coaching qualification Prescribing qualification *Additional Info: For remote working, you must be NGS 111 pathways trained with at least 12 months current experience and working on at least version 29 to be considered for the remote role Site based roles do not require you to be pathways trained, this is provided in a training programme onsite About us: At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development! Benefits Package: NHS pension scheme NHS continuous service recognition (for holiday and sickness entitlements) Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) Opportunities for on-going professional development Dedicated remote management support Team working and support in a specialised care environment High quality equipment is provided that brings the contact centre environment to the comfort of your home Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Read Less
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  • GP Receptionist / Admin  

    DHU Health Care CIC
    - Leicester
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    Job descriptionJob Description & Person Specification Position: Recept... Read More
    Job descriptionJob Description & Person Specification Position: Receptionist Division: LLR Location: GP Practices Reporting to: Lead Receptionist / Operations Manager Purpose of the Role DHU Urgent Care (LLR) CIC is a non-profit making provider of urgent care and out of hours services within Leicester, Leicestershire and Rutland (LLR), a population of just over one million. Leicester City Health is a GP Federation working to ensure the sustainability of primary care and improve patient services in Leicester City. The two organisations have come together to co-deliver primary care services in Leicester City.  This post provides a wide range of medical reception and clerical work support. The role requires a good working knowledge of Primary care & Urgent Care, including a computerised clinic system (e.g. SystemOne). A commitment to a quality service and excellence in all that DHU Health Care CIC undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care CIC. Key Success Measures Caring & Compassion - We will actively listen to understand and empathise with others’, with a desire support both patients and colleagues. Always Professional - We will be accountable for consistently delivering high quality healthcare for our patients Respect & Dignity - We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patient’s dignity and must ensure it is never compromised. Everyone Matters - We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies. Key Areas of Responsibility & Accountability Depending on your base location there may be a need to open all doors, start the computers, ensure that the reception is ready to receive patients from 8am, as required, reporting any issues to the Practice Manager or GP Lead and Operations Manager. To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left. To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner. To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff. Comfort call patients if DNA To receive and record requests for home visits, following the protocol for this. To receive patients, dealing with their enquiries and explaining surgery procedures. To make new and follow-up appointments and deal efficiently with appointment bookings. To extract patient records as required. To check daily mail, extract and file any other relevant documents. To summarise patient records, following protocol. To undertake all aspects of data entry. To type outgoing correspondence. To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on. To maintain the waiting area in a neat and tidy condition. To provide a positive image of the organisation. To maintain his/her own professional competence in accordance with professional requirements, detailed in an annual Personal Development Plan that demonstrates a continued commitment to training and development. To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view. To adhere to all DHU Health Care CIC Policies and Procedures as necessary. To maintain confidentiality of information relating to patients, clients, staff and other users of the services. To undertake any other duties commensurate with the role, within the bounds of his/her own competence. As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements. Any other reasonable duties as required from time to time. Read Less
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  • GP Practices- Team Leader  

    DHU Health Care CIC
    - Leicester
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    Job descriptionJob Description & Person Specification Position: Team L... Read More
    Job descriptionJob Description & Person Specification Position: Team Leader- GP Practice Division: LLR Location: GP Practices Reporting to: Assistant Practice Manager Purpose of the Role The post holder will support the Assistant Practice Manager in the day to day running of the Practice and be responsible for the Administration teams output and delivery of all Practice administration tasks whilst delivering an excellent Patient service. They will carry out all Administration functions and be the role model in all reception tasks. The post will be split between 70% administration & reception duties and 30% leading the team The post holder will ensure the continuing provision of first class support of the GP Practices (Leicestershire) Division. The post holder will be part of a multi-professional/skilled team including clinical staff and support staff providing accessible services to the population across Leicestershire.70 The role will be based in Leicester but may require travel to other bases within LLR. The post involves both in and out of hours work. A commitment to a quality service and excellence in all that Derbyshire Health United undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing Derbyshire Health United Ltd. Key Success Measures Compassion - We show kindness, consideration and understanding in everything we do - and
    demonstrate our caring nature to our patients, people and communities Accomplished -We are available day and night – a responsive, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual. Respectful - We recognise the value that individual and team differences bring - welcoming views, listening, being honest, and learning from others’ experiences. Encouraging- We believe everyone matters, so we inspire confidence in others - promoting ‘speaking up’, fostering career long learning and development and supporting improvement ideas Key Areas of Responsibility & Accountability Performance of the Service: To ensure that the service maintains operational efficiency at all times through correct allocation of resources, within budget restrictions. To ensure that they are the super user for all Administration and Reception tasks. To be a role model for the team. To identify desirable changes or modifications and deliver process enhancements in line with the Assistant Practice Manager and improvements to support the business development. To support the Assistant Practice Manager as necessary implementing changes to support the delivery of services. Identify, make recommendations and seek approval from the Assistant Practice Manager of any efficiency that could be made within the provision of service to facilitate quality improvement within the organisation. Deal appropriately with instructions and queries and escalate to senior management where appropriate. Co-ordinate the working processes to ensure the quality standards are met and assist staff as required to maintain the highest level of service. Manage the Practice provision, working practices, equipment and stock to provide the highest level of patient service. Operations Management To liaise with the Assistant Practice Manager to ensure staff resources are planned efficiently and all shifts are filled with the appropriately trained staff. Coordinate any administrative tasks supporting the reception function, as required.

    Where appropriate allocate manpower plans to support extended access, supporting staff and ensuring services work within agreed guidelines resolving issues where necessary Maintain and provide detailed and accurate management information as requested Assist in the preparation of reports, presentations and papers for the consideration of Management as required. Assist in conducting and recording regular risk assessments across the service to an agreed time schedule and take the appropriate action to ensure safe systems and areas of work. Organise / conduct appropriate staff training sessions to ensure compliance with Company mandatory training Promotion of a positive health and safety culture throughout the department. To carry out regular audits of team performance and elements of the service. Manage ‘live’ real time enquiries from reception & Clinical staff such as sickness , IT and estate Manage Systym1 appointment slots and queries from reception & Clinical staff regarding patient appointments. Leading of Operational Staff Keep the team fully informed of changes in relation to service delivery and duties including organisational policies, ensuring effective communication systems within the team, including monthly staff meetings. Maximise the performance and development of Operation staff in conjunction with the APM Assist the Assistant Practice Manager in recruitment, training and development of the team. Support staff in completing time sheets for accurate and onwards submission to Assistant Practice Manager Support the APM in the conducting of return to work reviews. Ensure that all staff are maintaining DHU values and standards. General Duties Adhere to all procedures, protocols and other relevant memoranda as appropriate. Be the responsible in leading the team, including creation and communication of protocols.

    Attend training and meetings as and when required to do so by the Management team.

    Maintain strict confidentiality in relation to all issues concerned within the service and adhere to DHU policy ensuring staff are aware of their obligations.

    Notify the appropriate Line Managers of any circumstances which may affect the provision of a high quality service.

    Organise and prioritise effectively own work schedule and work schedule of immediate reports, to ensure operational excellence with minimum supervision.

    Deal with matters raised under the complaints / incidents procedure / protocol and using the procedure / protocol when answering queries and complying with requests from the Clinical Governance team for statements and information requests within the specified timeframe.

    Keep the Assistant Practice Manager fully informed of all problems and developments within the team.

    Ensure compliance with the department budgets as relayed by the APM

    Keeping our patients, the public and ourselves safe and well is part of every role in DHU. To maintain high levels of safety all staff are encouraged to openly report incidents.

    Oversee training of new members of staff within the department to ensure the maintenance of a high quality service.

    Adhere to Health and Safety Policy.

    Co-ordinate the cleanliness, maintenance and associated paperwork for the site.

    Answering all queries in a timely, efficient and courteous manner Develop team meetings for constructive feedback on Service provision and corrective actions. Liaison with external site services staff and all DHU Central staff Complete monthly statistics, targets and reception briefing sheet for Assistant Practice Manager Communications and Working Relationships Staff within DHU and related organisations

    Clinical and managerial staff within the service

    Clinical and other appropriate staff in local primary and secondary care services

    Staff within other departments of the organisation

    Out of Hours and other related services within the local health authorities Support all Team Leaders at other GP Practice

    As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.

    Any other reasonable duties as required from time to time. Read Less
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  • 111 Health Advisor - Oldbury  

    DHU Health Care CIC
    - Derby
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    Job descriptionNHS 111 Health Advisor (Call Handler) Company: DHU Heal... Read More
    Job descriptionNHS 111 Health Advisor (Call Handler) Company: DHU Healthcare Location: Oldbury Contract: Full-Time / Part-Time DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team! About us: DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire, West Midlands & Oldbury, a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people. We Value our Health Advisors and as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200!* Job summary: We are looking for professional, resilient individuals who want to make a difference! Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance. This opportunity is a challenging, fast paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals. If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you! Person Specification: Previous experience within Customer Service Possess excellent communication skills and telephone manner Work quickly and accurately under pressure Demonstrate a caring and professional attitude at all times Be motivated, passionate, positive, resilient and determined to provide the best care Excellent attention to detail Additional Info: We offer a variety of shift patterns including 4 days on and 4 days off ranging from 15 to 37.5 hours per week. We provide a comprehensive 6 weeks Pathways training course for all our Health Advisors. About us: At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development! Benefits Package: NHS pension scheme NHS continuous service recognition (for holiday and sickness entitlements) Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) Opportunities for on-going professional development Smart Casual Work Attire Free tea and coffee Free parking! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Read Less
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  • Patient Navigator- Full Time  

    DHU Health Care CIC
    - Leicester
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    Job descriptionJob Description & Person Specification Position: Patien... Read More
    Job descriptionJob Description & Person Specification Position: Patient Navigator Division: LLR Location: Anstey Frith House Reporting to: Supervisor Purpose of the Role To receive telephone calls and cases from Healthcare Professionals and the 111 services then process them in accordance with procedures. Dispatch and refer calls to appropriate outcomes, book patient appointments. Provide a reception function at Primary Care Centres. The post holder will participate in promoting and advancing DHU Health Care CIC.

    Key Success Measures Caring & Compassion - We will actively listen to understand and empathise with others’, with a desire support both patients and colleagues. Always Professional - We will be accountable for consistently delivering high quality healthcare for our patients Respect & Dignity - We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patient’s dignity and must ensure it is never compromised. Everyone Matters - We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies. Key Areas of Responsibility & Accountability To receive telephone calls from healthcare professionals requiring access to the Service and process them in line with Local Procedures. Record details of patients on the clinical system ensuring accuracy. Process referrals from 111 making contact with patients and their carers to arrange Primary Care Centre appointments and home visits ensuring compliance with the relevant National Quality Requirements. Use the clinical system to dispatch calls to home visiting crews and allocate appointments at Primary Care Centres. Ensure that home visiting calls as dispatched to visiting crews making most efficient use of resources to achieve timely patient care in line with the relevant National Quality Requirements. Process Special Patient Notes ensuring that they are accurately recorded onto the clinical system Provide reception cover at Primary Care Centres, to include processing patients as they arrive. Entering patient details and prioritisation of walk in patients, monitoring patient’s conditions and escalating concerns to the Doctor on Duty. Maintain the security of prescriptions and keys at remote locations where co-located with other services. Assist with the provision of training of new entrant Patient Navigators and exiting staff as required. Actively establish and maintain good relationships with all agencies and organisations in contact with. Be responsible for referring any cause of concern or complaint to the service directly to the shift Supervisor. Provide general administrative support to the LLR Out of Hours Service team as requested. Ensure that at all times your own work practices, conduct, behaviour and attitudes provide an example of professionalism to all staff and actively promote the core values of the organisation at all times. As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements. Any other reasonable duties as required from time to time. Person Specification

    Essential Criteria Educated to at least GCSE standard with a minimum of 3 GCSE’s (including Maths/English) or equivalent. Experience of working with the public on the telephone and face to face. Experience of working in a team. Effective verbal and written communication skills. Ability to listen to and record information accurately. Basic IT skills. Ability to work under pressure. An understanding of the importance of confidentiality with the ability to manage confidential information appropriately. To attend mandatory or professional development training as required. To be available for annual appraisal. Flexible in hours and duties. Calm and pleasant manner, especially when under pressure. Empathic manner and approach when dealing with patients. Working unsupervised and using own initiative. Desirable Criteria NVQ2 Customer Services. Previous experience of patient care. Behavioral Skills Caring & Compassion – Putting patients interests at the heart of everything we do Always Professional – Demonstrate excellence in everything we do Respect and Dignity – Everyone has the right to respect and dignity Everyone Matters – Placing our colleagues and patients at the heart of the organisation Values, behaviours and principles
    We are always: Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas Diversity DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination Safeguarding DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment. Infection Prevention & Control Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone’s responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation. Read Less
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  • GP Reception / Administration  

    DHU Health Care CIC
    - Loughborough
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    Job descriptionJob Description & Person Specification Position: Recept... Read More
    Job descriptionJob Description & Person Specification Position: Receptionist Division: LLR Location: OOH - Hubs Reporting to: Lead Receptionist / Operations Manager Purpose of the Role DHU Urgent Care (LLR) CIC is a non-profit making provider of urgent care and out of hour’s services within Leicester, Leicestershire and Rutland (LLR), a population of just over one million. This post provides reception support to clinical staff and Patients. The role requires a good working knowledge of reception duties preferably in a medical setting but not essential. A good level of Information Technology skills required as the service uses a computerised clinic system (e.g. SystmOne). A commitment to a quality service and excellence in all that DHU Health Care CIC undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care CIC. Key Success Measures Caring & Compassion - We will actively listen to understand and empathise with others’, with a desire support both patients and colleagues. Always Professional - We will be accountable for consistently delivering high quality healthcare for our patients Respect & Dignity - We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patient’s dignity and must ensure it is never compromised. Everyone Matters - We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies. Key Areas of Responsibility & Accountability Depending on your base location there is a requirement to open and close the doors of the Hub in readiness for the clinicians starting their shifts. To make ready the reception area to receive patients from first appointment time reporting any issues to the relevant person. The reception area needs to be cleaned in accordance with the reception checklist and any resources need to be stocked ready for patient care. I.e. Urine sample pots. The Computer in reception and in each Consultation room needs to be turned on and ready for patient appointments. Each Consultation room needs to be cleaned in accordance with the Clinic room checklist and any resources need to be stocked ready for patient care. I.e. Examination couch ready and ensure there is enough couch roll for the shift. The Clinician equipment box and trolley needs to be checked and each Clinician will need to sign the equipment out. When Clinician has finished shift the box needs to be checked for all equipment and the Clinician and receptionist needs to sign to confirm all equipment returned. Prescriptions need to be made available for each prescribing Clinician. All PPE needs to be restocked and made available on trolleys ready for each Clinician Emergency equipment i.e. Resus bag, DE fib is to be collected from the store room and placed in an accessible place for all Clinicians. To comply with all Infection Control guidelines and ensure that the 3 hour touch point cleaning is carried out and recorded in the checklist To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner. To receive and record incoming calls from Fosse House, other organisations i.e. Bed Bureau and colleagues accurately and transferring calls as appropriate to Clinicians and other staff. Comfort call patients if DNA To receive patients, dealing with their enquiries and explaining hub procedures i.e. infection control protocol. To ensure all systm one processes and procedures are completed. I.e. arriving patients, merging 111 letters, completing discharge letters, and sending discharge summary tasks. To review incoming patient appointments and recording symptoms. To alert the Clinicians if appropriate patients are booked. To register a new patient and make an appointment if required to do so. To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on. To maintain the waiting area in a neat and tidy condition and to ensure infection control protocol is adhered to. To assist the Clinician as requested in Chaperone duties. To complete all Mandatory training and to ensure renewal dates are adhered to. To assist the Clinician as requested in emergency requirements administering first aid as directed. To assist the Clinician as requested by telephoning emergency services, bed bureau etc. Print Patient summary letters for referral to ED as requested. To provide a positive image of the organisation. To maintain his/her own professional competence in accordance with professional requirements, detailed in an annual Personal Development Plan that demonstrates a continued commitment to training and development. To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view. To adhere to all DHU Health Care CIC Policies and Procedures as necessary. To maintain confidentiality of information relating to patients, clients, staff and other users of the services. To undertake any other duties commensurate with the role, within the bounds of his/her own competence. To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left. To ensure all equipment is stored away and Prescriptions and Medicines made secure. As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements. Any other reasonable duties as required from time to time. Person Specification The job holder will have; High level of reception experience  Previous experience in a health care environment desirable  Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media Accuracy and attention to detail IT literacy skills in Word, Excel, PowerPoint Flexible & adaptable to meet changing needs of service Skills and Knowledge Self-motivated, able to work without supervision, using own initiative to complete tasks Well-developed influencing skills combined with a facilitative and supportive style of working Ability to prioritise work Good interpersonal and communication skills Evidence of commitment to continuing professional development (CPD) Personal Qualities Good team player able to work within a multi-disciplinary team Ability to work under own initiative High level of interpersonal skills Adhere to the Confidentiality Code and Data Protection Regulations Other Full valid driving license and use of a vehicle and able to travel to other DHU bases on occasions Flexibility to meet service/Rota needs including annual leave and sickness cover Requirement to meet DBS and other checks that must be satisfactory to DHU Health Care CIC Urgent Care Division (Leicestershire) recruitment process Behavioral Skills Caring & Compassion – Putting patients interests at the heart of everything we do Always Professional – Demonstrate excellence in everything we do Respect and Dignity – Everyone has the right to respect and dignity Everyone Matters – Placing our colleagues and patients at the heart of the organisation Values, behaviours and principles
    We are always: Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas Diversity DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination Safeguarding DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment. Infection Prevention & Control Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone’s responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation. Acknowledgment I acknowledge receipt and confirm my understanding and acceptance of the responsibilities specified in my Job Description. Please Note: If you are unclear of any requirement in this document obtain clarification from your line manager. Read Less
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  • NHS 111 Health Advisor - Chesterfield  

    DHU Health Care CIC
    - Chesterfield
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    Job descriptionNHS 111 Health Advisor (Call Handler) Company: DHU Heal... Read More
    Job descriptionNHS 111 Health Advisor (Call Handler) Company: DHU Healthcare Location: Chesterfield Contract: Full-Time / Part-Time DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team! About us: DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire, West Midlands & Oldbury, a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people. We Value our Health Advisors and as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200!* Job summary: We are looking for professional, resilient individuals who want to make a difference! Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance. This opportunity is a challenging, fast paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals. If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you! Person Specification: Previous experience within Customer Service Possess excellent communication skills and telephone manner Work quickly and accurately under pressure Demonstrate a caring and professional attitude at all times Be motivated, passionate, positive, resilient and determined to provide the best care Excellent attention to detail Additional Info: We offer a variety of shift patterns including 4 days on and 4 days off ranging from 15 to 37.5 hours per week. We provide a comprehensive 6 weeks Pathways training course for all our Health Advisors. About us: At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development! Benefits Package: NHS pension scheme NHS continuous service recognition (for holiday and sickness entitlements) Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) Opportunities for on-going professional development Smart Casual Work Attire Free tea and coffee Free parking! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Read Less
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  • Administrator Urgent Care  

    DHU Health Care CIC
    - Leicester
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    Job descriptionJob Title: Administrator Urgent Care Base: Fosse House... Read More
    Job descriptionJob Title: Administrator Urgent Care Base: Fosse House Accountable to: Senior Operations Manager Responsible to: PA & Administration Manager Job Summary To work as an Administrator supporting the DHU Urgent Care To support the delivery of safe and effective services across DHU Urgent Care To assist in the efficient and effective provision of administrative support to the Operations and Clinical Teams, required to support the delivery of DHU Urgent Care contracts and services To ensure compliance with standards in line with agreed policies and procedures; reporting all incidents, complaints, professional feedback and issues occurring Any other duties requested by management Main Duties & Responsibilities To assist as required in the delivery of general administrative support duties such as (but not limited to): management of internal / external post; copying; laminating; filing and other administrative tasks which are requested via the Admin Pool. To manage the administration related to the external supply of goods (as required): sourcing suppliers; requesting quotes; establishing Suppliers; Purchase Order generation and management; processing invoices and associated queries. To hold administrative oversight for both annual leave and timesheets. To provide support in the administration of meetings (as required): scheduling; room booking; agenda & papers preparation / circulation; minute taking and action log administration To support in the production of required monthly Board Reports within agreed templates. To include (but not limited to) simple data manipulation; the production of tables / graphs within Excel using provided data. To provide administrative support as required to the in relation to the tracking and compliance to Mandatory Training; and to support arrangement, room booking and attendance to other scheduled training events as required. To maintain oversight ensuring good organisation; location; labelling of all files stored on the relevant DHU Shared Drive To manage: the ordering; replenishment; and storage of Fosse House Stationary and Household Goods (tea/coffee/ cleaning materials etc). This should include periodic reviews of usage and cost, to ensure that efficient use of resources and spend is being delivered, and that recommendations for improvement or change are made. To support in the management of Smartcard & Rights Access requests and issues. This will include but is not limited to): the resolution of basic smartcard issues (password resets / logging in issues etc); the assignment and or request of RA rights to a users Smartcard; the assignment of new staff onto the LUCC S1 unit. To support in the administration of Systm One unit rotas (as required). This will include but is not limited to): opening / closing of appointment slots; establishment of new appointment rotas To ensure compliance with standards in line with agreed policies and procedures; Reporting all incidents, complaints, professional feedback and issues occurring Contribute towards the formulation of policies, standards and procedures for LLR as required To actively participate in promoting and advancing DHU Health Care CIC Any other duties requested by management The role will be based primarily at Fosse House with occasional travel to various locations The role will report to the PA and Administration Manager. Key Result Areas To work with a high degree of accuracy in relation to written materials produced To deliver work to deadline, managing competing priorities and re-prioritising task as required. Where escalation is required this should be done in a timely fashion. To work with high degree of efficiency and organisation in relation to the areas of responsibility and active task To demonstrate cost consciousness in relation to the areas of responsibility: e.g. Fosse House stationary; the sourcing of new suppliers etc. At all times ensure own work practices, conduct, behaviour and attitudes provide an example of professionalism for all staff. Be a role model for DHU values. At all times ensure that your own actions support and promote equality, diversity and the rights of patients, the public and colleagues within the service. Ensure effective management of risk within sphere of responsibility in accordance with DHU Risk Strategy, ensuring compliance with Health & Safety legislation and Clinical Governance Policies and Guidelines. General Terms and Conditions All employees are subject to the requirements of the Health and Safety at Work Act. The post holder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves. All employees are subject to the requirements of the GDPR, and must maintain strict confidentiality in respect of patients and staff records. All employees must comply with the Equality and Diversity Policy and must not discriminate on the grounds of race, colour, nationality, ethnic or national grounds, sex, marital status, disability or any other grounds which cannot be shown to be justifiable. Adhere to all procedures, protocols and other relevant memorandum as appropriate Attend training and meetings as and when required to do so by Management Notify the appropriate line Manager immediately of any circumstances, which may affect the provision of a high quality service. The job description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the post-holder.  Equipment DHU will provide all necessary apparatus and ensure appropriate training is conducted to enable a safe, efficient and high standard of work. Any special conditions Flexibility in duties Values, behaviours and principles
    We are always: Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas Read Less
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