Major Account Manager – Central & South East London
Join the World’s Most International Logistics Company
We’re looking for a driven and commercially minded Major Account Manager to join our DHL Express UK Field Sales team, covering Central London & South East London.
In this role, you will manage and develop a portfolio of major customers, ensuring DHL maintains its market‑leading position through exceptional service, strong relationships, and strategic account growth. You will play a critical role in meeting customer needs while achieving key sales and performance targets.
What You’ll Be DoingManaging and developing existing major customers within your assigned territory, ensuring their needs are recognised and metBuilding long‑term partnerships through regular customer visitsDriving growth through tailored commercial proposals, renegotiations, and targeted development plansManaging customer information using internal sales systems to support seamless communicationMonitoring weekly/monthly account performance and taking action to respond to trends or risksSecuring competitor business within existing accounts by developing opportunity pipelinesEnsuring pricing guidelines, fuel surcharge compliance, and annual rate increases are achievedResolving discrepancies between actual and forecasted volumes through timely re‑negotiationPromoting the DHL brand through professional behaviour and high service standards
What We’re Looking For
Skills & Capabilities:Excellent planning and organisational skillsStrong communication (written and verbal)Customer‑focused with strong relationship‑building abilityNumerate, IT‑literate, and commercially awareAble to build and manage partnerships effectivelyCommitted to delivering excellence
Experience Required:2–3 years’ experience in a consultative sales environment within the service industryStrong business and commercial acumen
Desirable Experience:Background in segmented service industriesExperience within the domestic parcels sector
Education:GCSEs in four or more subjectsA‑Levels in two or more subjects (desirable)
What Makes This Role Unique?You’ll take ownership of major accounts that directly contribute to DHL’s market leadership. The challenges within the role - such as maximising revenue opportunities, achieving fuel surcharge compliance, and ensuring annual price increases - will allow you to demonstrate your commercial strength and strategic thinking every day.
What’s in It for You?Competitive salarySales Commission SchemeCompany CarExcellent holiday entitlement, increasing with serviceCompany pension scheme with strong contributionsLife AssuranceEnhanced maternity pay and company sick payA suite of voluntary benefits: retail discounts, entertainment perks, gym deals, cash dental plans & moreDiscounted Health AssessmentsAccess to employee assistance and wellbeing programmesOutstanding training and development pathways with a strong focus on internal progression
Ready to Make Your Move?If you're ambitious, customer‑focused, and ready to manage some of DHL’s most important accounts, we’d love to hear from you. Apply online and upload your CV today.
Next Steps:
If shortlisted, a Recruitment & Talent Advisor will contact you within 10 days to discuss your application.
Privacy NoticeDHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
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