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DHL eCommerce UK Limited
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  • Senior Customer Services Advisor  

    - Ryton-on-Dunsmore
    DHL eCommerce UK is one the UK’s leading integrated parcel businesses.... Read More
    DHL eCommerce UK is one the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.

    Excellence. Simply Delivered. That is what we do.

    We are currently recruiting for a Customer Service Advisor based at our site in Ryton on Dunsmore , Monday - Friday, on an 7.5 hour shift between the hours of 10.00-18.00. Salary £25,251.21 per annum

    Our team are responsible for delivering excellent customer service on all contacts through case management. Taking ownership for the investigation and displaying our four attributes, 'Can do', 'Passion', 'As One' and 'Right First Time'.

    Key responsibilities:


    To ensure all communication with customers is in a professional and timely manner and resolved to the customer’s satisfaction using the appropriate channels. Managing corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue. Develop a full understanding of DHL eCommerce UK services and products and all relevant DHL eCommerce UK operating systems. Promote self-service and alternative products to new and existing customers. Attend regular meetings/briefs held by the Customer Service Centre Management team. Contribute ideas to change and improve the customer experience and the performance of the team.
    Skills & Experience required:


    Planning and organisation skills with the ability to multitask whilst working under pressure. Customer focus and attention to detail. Excellent communication and listening skills
    Perks & Benefits


    25 days Holiday Entitlement Hybrid Working Enhanced over time rates Holiday Purchase Scheme Refer a Friend Scheme Recognition Scheme: Employee of the Month, Employee of the Quarter, Employee of the Year, Exceptionals, CEO Can Do Award Parcel Perks Aviva Wellbeing App Aviva Digital GP 24/7 Cycle to Work Scheme Discounted bus travel scheme
    About Us:

    DHL eCommerce UK accredited Top Employer 2024 for the third year running along with being certified as a Great Place to Work.

    Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mind-set and commitment to deliver ‘Right 1st Time’ for all of our customers.

    As well as offering competitive salaries at all levels and in every area of the business, we also offer hybrid working and a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being. Read Less
  • Warehouse Operative  

    - Coventry
    Position: Warehouse Operative Contract Type: Permanent - 40 hours per... Read More
    Position: Warehouse Operative Contract Type: Permanent - 40 hours per week Location: Baginton, CV3 4LE Shift: Mon/Fri - 19:00 – 03:30 Hourly rate: £12.21 per hour + night shift allowance  Why choose DHL eCommerce UK?  Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!  About the role:   To join us as a Warehouse Operative, you won’t need experience, we’ll provide you with that. But you will need a strong work ethic and real attention to detail. It’s a physical job, in a busy warehouse that’s always working at full speed, so you’ll be on the go throughout your shift. Whatever task you’re performing, your attention to detail will make sure every parcel gets to its customer right on time.  The ideal candidate will have:  A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach  What about career development?  We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.  What will you need to do next?  If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV   Our approach to Diversity and Inclusion:   As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.  We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.   #LI-DNI   Read Less
  • Warehouse Operative  

    - Norwich
    Position: Warehouse Operative Contract Type: Permanent - 40 hours per... Read More
    Position: Warehouse Operative Contract Type: Permanent - 40 hours per week Location: NorwichShift: Nights / Tues - Sat 02:00 - 10:30Hourly rate: £12.21 + night shift allowance  Why choose DHL eCommerce UK?  Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!  About the role:   To join us as a Warehouse Operative, you won’t need experience, we’ll provide you with that. But you will need a strong work ethic and real attention to detail. It’s a physical job, in a busy warehouse that’s always working at full speed, so you’ll be on the go throughout your shift. Whatever task you’re performing, your attention to detail will make sure every parcel gets to its customer right on time.  The ideal candidate will have:  A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach  What about career development?  We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.  What will you need to do next?  If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV   Our approach to Diversity and Inclusion:   As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.  We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.  Read Less
  • Linehaul Driver  

    - Ryton
    Position: Class 1 Driver  Contract Type: Permanent– 45 hours per week... Read More
    Position: Class 1 Driver  Contract Type: Permanent– 45 hours per week   
    Location: Coventry
    Shift: Nights / Monday-Friday /19:00 - 05:00  Salary: £41,535 Why choose DHL eCommerce UK?    Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!   About the role:   You will drive a lorry from our exceptional fleet of Volvo vehicles, all less than 4 years old. They’re a joy to drive, and are equipped to a high specification, including fridges, leather seats and many more optional extras to make sure you’re comfortable.   Most of our sites run from Monday to Friday, with 45 hour working weeks, and 9-hour shifts per day which typically start at 5/6pm. Our well-organised shift schedules mean you often know in advance where you’ll be driving, taking the stress out of your day.   The role gives job security, working within growing, global business. We operate a busy fleet - so there’s always all the work you need, giving you job security whilst working within a growing, global business. If you want additional hours, you can have them, and we offer enhanced rates of pay for bank holidays.  
       
    You’ll be joining a friendly team - our drivers often stay with us for many years (we treat them well!) so you’ll be joining a friendly team who support each other - including sharing traffic updates through WhatsApp!   Key Role Responsibilities    We don’t micromanage our drivers. We trust them to get the job done and plan their own routes. This job involves trunking to regional hubs on the night shift. So, if you like the independence of being out on the open road for long stretches - but also want to be home again at the end of every 9-hour shift, this is the job for you.  You’ll make sure Cages, Pallets, Freight, Stillages and Yorks get to and from customers bang on time. At some sites, the goods will be loaded or unloaded for you - at others, you’ll need to do it yourself. Scanning consignments and driving pallet trucks will sometimes be part of your day.   You’ll be responsible for inspecting your vehicle and trailer every day and complete a Defect Report if necessary.   You will make sure everything is ‘right first time’ for your customers, both internal and external, and as a great communicator, you’ll work hard to keep customers happy, making sure any queries you can’t answer, are passed on to your site manager quickly.   The ideal candidate will have:   Class 1 Driving licence as a minimum Driver CPC qualification card   Completed required DCPC training hours or be working towards them   Excellent knowledge of Road Transport Laws - and commitment to safe use of the roads   A ‘can do’ attitude   What about career development?    We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.   What will you need to do next?    If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV   Our approach to Diversity and Inclusion    As a global company, we see the diversity of our employees as a genuine strength.  A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.    We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.   #LI-DNI  
    Read Less
  • Linehaul Driver  

    - Oxford
    Position: Class 1 Driver  Contract Type: Permanent– 45 hours per week... Read More
    Position: Class 1 Driver  
    Contract Type: Permanent– 45 hours per week   
    Location: Abingdon, OX14 1AU 
    Shift: Nights / Monday-Friday   Salary: £41,535 Why choose DHL eCommerce UK?    Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!   About the role:   You will drive a lorry from our exceptional fleet of Volvo vehicles, all less than 4 years old. They’re a joy to drive, and are equipped to a high specification, including fridges, leather seats and many more optional extras to make sure you’re comfortable.   Most of our sites run from Monday to Friday, with 45 hour working weeks, and 9-hour shifts per day which typically start at 5/6pm. Our well-organised shift schedules mean you often know in advance where you’ll be driving, taking the stress out of your day.   The role gives job security, working within growing, global business. We operate a busy fleet - so there’s always all the work you need, giving you job security whilst working within a growing, global business. If you want additional hours, you can have them, and we offer enhanced rates of pay for bank holidays.  
       
    You’ll be joining a friendly team - our drivers often stay with us for many years (we treat them well!) so you’ll be joining a friendly team who support each other - including sharing traffic updates through WhatsApp!   Key Role Responsibilities    We don’t micromanage our drivers. We trust them to get the job done and plan their own routes. This job involves trunking to regional hubs on the night shift. So, if you like the independence of being out on the open road for long stretches - but also want to be home again at the end of every 9-hour shift, this is the job for you.  You’ll make sure Cages, Pallets, Freight, Stillages and Yorks get to and from customers bang on time. At some sites, the goods will be loaded or unloaded for you - at others, you’ll need to do it yourself. Scanning consignments and driving pallet trucks will sometimes be part of your day.   You’ll be responsible for inspecting your vehicle and trailer every day and complete a Defect Report if necessary.   You will make sure everything is ‘right first time’ for your customers, both internal and external, and as a great communicator, you’ll work hard to keep customers happy, making sure any queries you can’t answer, are passed on to your site manager quickly.   The ideal candidate will have:   Class 1 Driving licence as a minimum Driver CPC qualification card   Completed required DCPC training hours or be working towards them   Excellent knowledge of Road Transport Laws - and commitment to safe use of the roads   A ‘can do’ attitude   What about career development?    We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.   What will you need to do next?    If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV   Our approach to Diversity and Inclusion    As a global company, we see the diversity of our employees as a genuine strength.  A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.    We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.   

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  • Warehouse Operative  

    - Swansea
    Position: Warehouse Operative Contract Type: Permanent - 30 hours per... Read More
    Position: Warehouse Operative Contract Type: Permanent - 30 hours per week Location: SwanseaShift: Nights / Tues - SatHourly rate: £12.21 Why choose DHL eCommerce UK?  Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!  About the role:   To join us as a Warehouse Operative, you won’t need experience, we’ll provide you with that. But you will need a strong work ethic and real attention to detail. It’s a physical job, in a busy warehouse that’s always working at full speed, so you’ll be on the go throughout your shift. Whatever task you’re performing, your attention to detail will make sure every parcel gets to its customer right on time.  The ideal candidate will have:  A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach  What about career development?  We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.  What will you need to do next?  If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV   Our approach to Diversity and Inclusion:   As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.  We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.  Read Less
  • Warehouse Operative  

    - Wellingborough
    Position: Warehouse Operative Contract Type: Permanent - 25 hours per... Read More
    Position: Warehouse Operative Contract Type: Permanent - 25 hours per week Location: Wellingborough, NN8 4RJ Shift: Mon/Fri - 22:00 – 08:00 Hourly rate: £12.21 per hour + night shift allowance  Why choose DHL eCommerce UK?  Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!  About the role:   To join us as a Warehouse Operative, you won’t need experience, we’ll provide you with that. But you will need a strong work ethic and real attention to detail. It’s a physical job, in a busy warehouse that’s always working at full speed, so you’ll be on the go throughout your shift. Whatever task you’re performing, your attention to detail will make sure every parcel gets to its customer right on time.  The ideal candidate will have:  A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach  What about career development?  We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.  What will you need to do next?  If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV   Our approach to Diversity and Inclusion:   As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.  We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.   #LI-DNI   Read Less
  • Operations Clerk  

    - Swansea
    Position: Operations Controller Contract Type: Permanent, 40 hours per... Read More
    Position: Operations Controller Contract Type: Permanent, 40 hours per week Location: Swansea Shift: Nights / Tues - SatSalary:  £12.21 + night shift allowance  Why choose DHL eCommerce UK?  Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!  About the role:  You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.  Key Responsibilities: Driver pre-brief or evening de-brief as required  Control company asset management, notably container portal updates, daily container counts, key and scanner controls Check SP payments and issue associated daily/monthly reporting Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering Deal with customer queries via Company IT systems  Any reasonable request from a Manager/Supervisor All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site.  The ideal candidate will have:  A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach. Administration experience / skills Industry knowledge  What about career development?  We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.  What will you need to do next?  If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up to date CV   Our approach to Diversity and Inclusion:   As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.  We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. 
    Read Less

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