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DF Capital
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  • Customer Service Manager  

    - Manchester
    Our Talent Manager is on annual leave after Friday 19th December until... Read More
    Our Talent Manager is on annual leave after Friday 19th December until Monday 5th January 2026. Any applications received during this time will not be reviewed until w/c 5th. Thank you for your patience.At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 130, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive. We’re passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way. OUR STORYFounded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.  Since then, we’ve delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we’ve financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019. BECOMING A BANKIn 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.WHERE WE’RE HEADEDOur goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.How do we achieve this? By hiring people who care deeply about doing the right thing, we’ve been recognised as ‘World Class to Work For’ by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace. OUR CULTUREDF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve achieved much on our journey so far, but I believe we have our best days ahead of us. We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees, who are powered by a shared purpose, deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.RequirementsThe Customer Services Manager will lead and manage the day to day activities of the Customer Services team who are responsible for handling queries from our Savings and Retail Finance customers. Reporting to the Director of Operations and working closely with the wider business to deliver great customer service, scale processing and resolve any operational issues, identify and implement improvements. Full responsibility for Customer Services team line management identifying and setting team targets as well as monitoring and feeding back on progress with structured 1:1s ensuring both support and development of the team to meet business objectives.RESPONSIBILITIES AND DUTIESDF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.  Other duties may be assigned outside of the following duties and responsibilities: ·       Responsible for leading the Customer Services team and promoting exceptional customer service levels to existing and new customers, through secure messaging, emails, telephone and post·       Support with the onboarding of new Savings customers and retention of existing Savings and Retail Finance customers·       Accountable for full end-to-end journey for Savings customers including onboarding, funding accounts, withdrawals, maturities, statements and customer communications·       Understanding of the complaints process and the impacts of the Financial Ombudsman, managing and resolving any complaints received and addressing root cause·       Build and grow the teams and ensure full support is given to each process and team member·       Manage the day-to-day activities of the teams including work flow management, goal setting and 1:1s·       Ensure the team is fully trained and has all resources to complete day-to-day work necessary to meet business objectives ·       Act as the first point of escalation for the team for any queries relating to BAU activities including business assurance testing for the areas and any risks and issues that have been identified·       Play an active role in business change to identifying and supporting in improvements and new product launches·       Provide SME advice and input to the wider business regarding Savings, and systems relating to this function·       Ensure the savings team are adhering to SLA and working to set out KPI’s ·       Ensure there is a clear set of metrics for reporting in place and gather and present in a timely manner ·       Providing monthly MI to senior management to show performance of the savings team and the savings portfolio

     REQUIREMENTSKey skills and competencies:·       Strong background in Customer Services·       Understanding of Vulnerable customer processes, power of attorney and deceased customer processes·       Demonstrate an understanding of Retail Finance and Savings products·       Self-motivated and results focused·       Flexible, adaptable and responds effectively to changing business needs·       A team player at both management and team levels with a positive and supportive approach to team development and business change·       Knowledge of payments including Faster Payments, Chaps, Bacs, Cheques, Agency and Correspondent Banking·       Knowledge of the FSCS regulations·       Understanding of Consumer Duty Experience:·       Experience within financial services including Savings function·       Efficient in training and mentoring a team·       Practical in managing workflow of a team·       Proficient in Microsoft office programs·       Experience in financial services operating platforms ·       High numeracy and literacy skillsBenefitsPrivate medical insurance for you and your partner10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition schemeTax efficient salary sacrifice scheme to obtain bicycles and electric vehicles Read Less
  • Management Accountant  

    - Manchester
    Our Talent Manager is on annual leave after Friday 19th December until... Read More
    Our Talent Manager is on annual leave after Friday 19th December until Monday 5th January 2026. Any applications received during this time will not be reviewed until w/c 5th. Thank you for your patience.OVERVIEWAt DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.We’re passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.OUR STORYFounded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow. Since then, we’ve delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we’ve financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.BECOMING A BANKIn 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.WHERE WE’RE HEADEDOur goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.How do we achieve this? By hiring people who care deeply about doing the right thing, we’ve been recognised as ‘World Class to Work For’ by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.OUR CULTUREDF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve achieved much on our journey so far, but we believe we have our best days ahead of us.We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees, who are powered by a shared purpose, deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.YOUR NEW ROLE:As a key member of the Finance team, you will be supporting the Financial Controller with a broad range of tasks and responsibilities, from management and financial reporting duties to assisting on business-wide projects. You should be a proactive, motivated individual who has a drive for delivering high quality outputs, technical insights and a strong control mindset.As DF Capital is a regulated bank and listed on the London Stock Exchange, you will gain exposure to a variety of different reporting requirements such as year-end accounts, interim results, trading updates, Board & ExCo reporting, monthly management accounts, quarterly and annual taxation returns. You will also assist the Financial Controller in other typical areas covered by the Financial Control function such as cost centre reporting, cost analysis, project budget tracking, and bank account management. By being competent and well organised, the Financial Controller should feel encouraged to delegate tasks to you.DF Capital is a progressive bank with big ambitions. The business invests heavily into its systems and products as it strives to deliver its strategic objectives for customers and shareholders. You will play a key part in delivering these projects by representing the team’s requirements and interests to ensure these are captured within the project, particularly from a tax perspective. In this role you will form part of working groups, gaining cross-departmental exposure, and building strong business relationships with non-Finance colleagues.You should embrace Technology and Change with a thirst to understand the inner workings of our systems and how you can extract more from them. You will be excited to work alongside our Change, Robotics and MI teams to improve Finance processes and controls.  You will be confident to challenge current financial control processes and utilise automation tools and AI to drive improvements and efficiencies. You will assist the Financial Controller in preparing consolidated and company accounts to a high-standard and ensure the audit process runs smoothly and to schedule. You will also gain exposure to complex accounting areas such as IFRS 9 impairment provisioning, hedge accounting on swap derivatives and IFRS 16. You will be an excellent communicator, able to express your opinion and ideas to all levels of management. At times you will need to convince others of your way of thinking so you must compose a strong viewpoint and use your negotiation skills to convince others. You will assist the Financial Controller in preparing well written internal compliance documents such as policies, accounting memos or internal SOPs. RequirementsYou will be responsible for: Production of monthly management accounts including completion of balance sheet reconciliations, P/L analysis, management reporting commentary etc. Prepare and process month end journals. Manage intercompany accounts and recharges. You will complete monthly commentary & variance analysis for presentation to the CFO. Prepare tax returns (VAT, CIT, ERS, P11D etc), assist with internal tax queries, and consider tax implications of new projects and business ventures. This will include liaising with our external tax advisors as required.  Proactively reviewing internal process and controls. Identifying areas of manual process, inefficiency and risk, and actively suggesting improvements to the control environment. Finance business partnering on projects as required. Working with other departments across the Group with an aim of achieving corporate objectives, improving operational efficiency, or enhancing the customer experience. Assisting with the preparation of year-end and half-year accounts in accordance with IFRS standards and London Stock Exchange reporting requirements.Assist in managing the audit process with our external auditors whereby ensuring the process is completed smoothly and to timetable. You will ensure audit points are monitored and escalated as required. Provide oversight and day-to-day management of junior team members. ROLE REQUIREMENTS  ExperienceQualified or certified accountant (ACA, ACCA, CIMA) – requiredMUST have Financial Services experience Industry background ideally in financial services – desirableProficient in Microsoft Excel, able to use complex formulas, models etc.Tax accounting experience (VAT/CT returns, R&D, Capital Allowances) – desirableExperience using accounting systems (NetSuite, Sage, Dynamics) – desirableProcess and controls improvement experience – desirableExperience using AI or other automation tools – desirable OUR IDEAL CANDIDATE Exceptionally self-motivated and reliable.Strong accounting and tax knowledge, comfortable navigating and interpreting IFRS and HMRC guidelines.A financial mindset and happy to dig into the numbers when required to provide explanations on variances.Ability to manage and prioritise tasks.Great problem-solving abilities.Strong attention to detail.Strong communication skills, both written and verbal.Team player and able to work effectively with non-Finance colleagues.Benefits Competitive salary (dependent on experience) Private medical insurance for you and your partner/spouse 10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition scheme Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles 4 days paid Volunteering leave to support our local communities Vibrant office location in lively city centre. Read Less

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