We’re looking for a highly organised, detail-focused coordinator to manage cleaning bookings and provide weekend operational support (Saturday & Sunday), plus an additional half-day during the week to meet and liaise with the Operations Manager.You’ll manage cleaning bookings end-to-end — allocating cleaners, confirming client appointments, tracking payments, updating systems, and ensuring every job runs smoothly. You’ll be the central point of communication between clients, cleaners, recruitment, and management.Key Responsibilities:Allocate cleaners and arrange backup coverConfirm schedules and communicate with clients and cleanersMonitor payments and booking statusManage changes, cancellations, and last-minute replacementsTrack daily job progress and resolve issuesMaintain accurate records in CRM/scheduling systemsWhat We’re Looking For:Strong organisation, time management, and communication skillsHigh attention to detail and accuracyAbility to manage multiple bookings and prioritiesCalm, proactive problem-solving approachComfortable using CRM systems, Outlook, Excel, WhatsApp, and phone
Excellent written and verbal communication skills — clear, professional, and confident across WhatsApp, email, and phoneMinimum 3 years’ experience in administration, operations, scheduling, or coordinationStrong organisational and time-management skills with the ability to manage and prioritise multiple bookingsHigh attention to detail with proven data accuracy and experience using CRM/scheduling systems, Outlook, and ExcelReliable laptop, stable internet, quiet workspace, and the ability to work independently (experience in cleaning, recruitment, logistics, or service operations is advantageous)
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