About Us: Delta Hotels by Marriott York
offers a 4 star hotel experience in a beautiful location steps away from the
York Racecourse. We have stunning guest rooms and leisure facilities as well as
banqueting spaces for hire and our Cast Iron Bar & Grill. Benefits to joining:
Discounted
room rates for you, as well as your friends & family worldwide!
Discount
on food & beverage at Marriott hotels worldwide.
Free
use of the Leisure Club facilities
Access
to discounts, rewards, and perks with top brands
Free
meal during shifts
Staff
parking during shifts
Learning
& Development opportunities
Employee
Assistance Programme
Dedicated
benefits website
Job Description:Process all guest check-ins, verifying guest identity, form
of payment, assigning room, and activating/issuing room key. Set up accurate
accounts for each guest according to their requirements. Enter Marriott Bonvoy information.
Ensure rates match market codes, document exceptions. Secure payment prior to
issuing room key, verify/adjust billing. Compile and review daily
reports/logs/contingency lists. Complete cashier and closing reports. Supply
guests with directions and property information. Accommodate guest requests,
contacting appropriate staff if necessary. Follow up to ensure requests have
been met. Process all payment types, vouchers, paid-outs, and charges. Balance
and drop receipts. Count and secure bank at beginning and end of shift. Obtain
manual authorisations and follow all Accounting procedures. Notify Loss
Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counselling,
motivating and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to employee concerns. Follow company
policies and procedures; report accidents, injuries, and unsafe work conditions
to manager; complete safety training and certifications; ensure personal appearance
is clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests; anticipate and address
guests’ service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Ensure adherence to quality standards. Perform other
reasonable job duties as requested by Managers.
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