About Us:
Delta Hotels by Marriott York
offers a 4 star hotel experience in a beautiful location steps away from the
York Racecourse. We have stunning guest rooms and leisure facilities as well as
banqueting spaces for hire and our Cast Iron Bar & Grill.
Benefits to joining:
Discounted
room rates for you, as well as your friends & family worldwide!
Discount
on food & beverage at Marriott hotels worldwide.
Free
use of the Leisure Club facilities
Access
to discounts, rewards, and perks with top brands
Free
meal during shifts
Staff
parking during shifts
Learning
& Development opportunities
Employee
Assistance Programme
Dedicated
benefits website
Job Description:
Complete end-of-day
activities including posting charges to accounts, running night audit backup,
and roll the date. Process all payment types such as room charges, cash,
checks, debit, or credit. Process adjustment vouchers, paid-outs, correction
vouchers, and miscellaneous charges. Print contingency lists to have a record
of all guests in case of emergency. Sell a room/accommodation to guests without
reservations based on availability. Operate telephone switchboard station,
process requests for wake up calls, and advise guest of any messages. Complete
the Room Rate Variance Report. Process all guest check-ins and assign room.
Activate or reissue room keys using electronic key machine. Count bank at end
of shift and secure bank. Balance and drop receipts according to Accounting
specifications. Carry out Bar and Room Service duties in the absence of F&B
Department.
Report accidents,
injuries, and unsafe work conditions to manager. Follow all company policies
and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals. Comply with quality assurance expectations
and standards. Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.
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