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Deloitte Recruitment
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  • Business Analyst  

    - Manchester
    Job DescriptionRole: Business Analyst Roles – see below for specific d... Read More
    Job Description
    Role: Business Analyst Roles – see below for specific details
    Location: Hybrid, 2 -4 days per week in East London or Manchester
    Start: ASAP, likely 2026
    Duration: 6 months initially, plus likely extension (Inside IR35)
    This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry.
     
    We have a number of roles as follows:-
     
     
    Business Analyst – Data / MI / Planning / Forecasting
    We are seeking a highly analytical and detail driven BA with significant experience working with Data / MI / Planning / Forecasting
     
    Key Responsibilities
    ·       Translating business needs into clear requirements and supporting the delivery of data solutions, dashboards and reporting capabilities.
    ·       Analysing existing MI tools, planning processes and data flows, identifying gaps and improvement opportunities.
    ·       Analysing complex datasets to validate requirements and assess data quality
    ·       Translate business logic into operational MI and planning datasets.
    ·       Validate outputs such as dashboards, reports and planning models to ensure accuracy.
    ·       Demand planning as an input into integrated business planning (IBP) and driving the end-to-end supply chain.
    ·       Generating business value from data and analytics
     
    About you
    ·       Familiarity with BI tools and data manipulation tools for analysis.
    ·       Exposure to data governance, data quality frameworks.
    ·       Experience working on transformation programmes
    ·       Experience developing driver-based monthly forecasts, reviewing and adjusting these forecasts, and measuring monthly demand plan performance.
    ·       Experience preparing value forecasts from volume forecasts, optimizing forecast parameters, and facilitating reviews with cross-functional teams
     
     
     
    Business Analyst – Operations
    We are seeking an BA working in operations with experience documenting plans, tracking plans, progress maps and guidance
     
    Key Responsibilities
    ·       Creating detailed process maps using recognised standards (i.e. Visio diagrams)
    ·       Producing operational plans and delivery timelines
    ·       Supporting the operations workstream in shaping deliverables, tracking progress and managing risks.
    ·       Working with cross functional teams (Operations, Data, IT, Change) to ensure alignment of deliverables.
    ·       Supporting the roll out and embedding new processes including governance to ensure compliance.
     
    About You
    ·       Must be organised, structured and able to manage multiple priorities.
    ·       You will excel at breaking down complex processes and turning them in to clear structured documentation
    ·       Experience using tools such as Visio (or similar)
    ·       Methodical approach with strong attention to detail
     
     
    Business Analyst – (Data workstream, Complex reporting)
    We are seeking an experienced Business Analyst with a deep understanding of data, analytics and complex reporting. This role is ideal for someone who can transform raw information into powerful insights, shape data driven processes and support strategic decision making across the organisation.
     
    Key Responsibilities
    ·       Designing, building and maintaining complex reports, dashboards and analytical models
    ·       Working with large and varied datasets to produce accurate, meaningful insights
    ·       Partnering with stakeholders to understand reporting and data needs, translating them into clear actionable requirements
    ·       Mapping data flows, improving data and reporting processes
    ·       Collaborating with cross functional teams to deliver aligned insightful reporting
     
    About you
    ·       You will thrive on solving complex problems and will bring a mix of technical expertise and a structured approach
    ·       Significant experience working with data and producing complex reporting
    ·       Highly proficient in reporting and analytical tools (e.g. Excel, SQL, BI platforms, data visualisation tools)
    ·       Strong stakeholder management with the ability to challenge, influence and guide
     
     
    Business Analyst - Tech workstream (Tech background) £350 to £400
    We are seeking a highly skilled Technical Analyst to join our team. In this role you will help shape solutions that are robust, scalable and you will be a key part in translating business needs in to clear technical requirements and ensuring effective delivery across projects.
     
    Key Responsibilities
    Translating business challenges into technical specifications, user stories and process flows
    Supporting solution design, including system integrations, data flows and technical architecture
    Collaborating with Engineers, Developers and product teams
     
    About you
    You will be an analytical, detail orientated professional with a strong understanding of both business processes and technical systems.
    Proven experience as a Technical Business Analyst or similar role
    Handson familiarity with tools such as SQL or API, or other documentation tools.
     
     
    Business Analyst - Risk compliance and legal workstream
    Are you a detail driven Business Analyst with a passion for risk, compliance and legal governance? Do you thrive in a fast-paced project environments and how to keep a Project Manager organised, informed and on track?
    You will act the central point of clarity and coordination ensuring all regulatory ad level requirements are identified documented and embedded into project delivery, while keeping the PM aligned to his key milestones.
     
    Key Responsibilities
    ·       Conducting detailed analysis of risk, regulatory, compliance and legal requirements.
    ·       Tracking issued, risks, dependencies and deliverables.
    ·       Ensuring governance standards, documentation quality and audit readiness are maintained.
    ·       Challenging assumptions, identifying gaps to ensure requirements remain aligned to the business outcomes.
    ·       Keeping the Project Manager on track by monitoring milestones, surfacing blockers.
     
    About you
    ·       Proven experience as a Business Analyst within risk, compliance, legal or regulatory environments.
    ·       Strong understanding of risk frameworks, governance and control processes.
    ·       Experience supporting Project Managers or project leads in complex programmes
    ·       Ability to manage multiple stakeholders.
     
     
    Business Analyst – Customer coms
    Are you a strategic thinker with a flair for customer communications? Do you enjoy turning complex project change in to clear, actionable messaging that engages customers? We are seeking a Business Analyst to join our customer communications workstream, driving communication strategies, planning and tracking activity.
    You understand the power of clear communication and can translate complex changes into simple, engaging messaging.
     
    Key Responsibilities
    ·       Drafting, maintaining and managing customer communication plans, ensuring clarity and consistency.
    ·       Tracking all communication activity across channels, maintaining dashboards, logs and reporting for stakeholders.
    ·       Mapping customer journeys and communication touchpoints to identify gaps and opportunities for improvement.
    ·       Working with SME’s, marketing, digital and operational teams and ensure messages are accurate and actionable.
    ·       Facilitating workshops and stakeholder meetings to capture requirements and validate comms plans
     
    About you
    ·       Proven experience as a Business Analyst, ideally within customer communications, CX or marketing projects.
    ·       Experience developing communication strategies and drafting communication plans.
    ·       Strong documentation and tracking skills, including dashoards, logs and activity reporting.
    ·       Ability to work with multiple stakeholders and influence


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  • Contract Role: Equity Derivatives CFD Operations Analyst (Middle Offic... Read More
    Contract Role: Equity Derivatives CFD Operations Analyst (Middle Office)
    Contract Location: London onsite full time Monday to Friday 08:30 - 18:30hrs
    Contract Duration: 6 months initially (PAYE inside IR35)
    Contract Start: 5th January 2026

    This is an exciting opportunity to join Deloitte Operations for an engagement with one of our premiere Investment banking clients

    Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

    Prime Services in Europe provides front to back post-execution support to all equity based derivative activity for the Synthetic Products Group (SPG).  The Middle Office function is a smaller area within the wider department and has critical focus on front office day to day risk and trading issues, client queries, corporate actions processing and strategic firm and business infrastructure projects.

    The Role
    We are looking for an experienced Equity Derivatives CFD Operations Analyst (Middle Office) to join our Synthetic Client Middle Office within a leading Global Markets environment. This role is suited to someone with hands-on experience in equity derivatives, CFDs (Contract for Difference) and synthetics equity products. Successful candidates will have the opportunity to use their skills to partner with the Securities Division and facilitate the growth of the Equities Prime Businesses.

    Responsibilities:
    The role will give you an opportunity to work in one of the fastest growing team in Operations. The Synthetic Client Middle Office primary responsibility is to support the SPG Trading Desk and its clients. The Trading Desk manage inventory across firm positions and provide pricing on synthetics and risk manage the trading books. The client base for SPG is made up of large institutions and hedge funds clients and the Middle Office team works closely with the Trading Desk and the Prime Brokerage Client Reps in making sure our clients’ needs are met.

    • Actively manage risk & P&L for all clients’ equity derivative trading accounts
    • Trade management – timely allocation of a high number of synthetic trades & associated hedges across several flows & resolution of any resulting economic breaks
    • Query management – efficient handling of incoming queries from clients, custodians, PB, sales, trading desks & other internal clients
    • Reconciliation – trade reconciliation, risk reconciliation and completion of tasks associated with control around the business
    • Identification of areas for improvement in processes
    • Documentation of procedures and process flows to help enhance our controls around the business
    • Daily review of control reports to ensure all trade bookings and risk management is accurate
    • Liaising with other teams to ensure timely resolution of queries

    Required Skills and Experience:
    • Primary product experience must be CFDs (Contracts for Difference) including:
    • Trade management: Timely allocation of a high number of synthetic trades & associated hedges across a number of flows & resolution of any resulting economic breaks
    • Query management: Efficient handling of incoming queries from clients, custodians, PB, sales, trading desks & other internal clients 
    • Identifying and improving operational process controls
    • Hands-on experience in Synthetics Equity and an understanding of how synthetic positions affect risk, P&L and exposure.
    • Proven Middle Office experience supporting equity derivative products
    • Global Markets operations experience gained within a major investment bank or prime brokerage environment
    • Excellent client service skills with experience gained within a fast paced Client Service/ Operational role
    • Strong Team-working skills – for working with both internal departments in London and globally
    • Excellent communication and interpersonal skills
    • Ability to thrive under pressure


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  • Collections Team Leader  

    - London
    Job DescriptionCollections Team LeaderFully RemoteShift Patterns: Mond... Read More
    Job Description
    Collections Team Leader
    Fully Remote
    Shift Patterns: Monday-Friday 9AM-5PM
    6 month contract (£250 Per Day Inside IR35)
     
    Key Responsibilities
    Responsible for setting targets, monitoring key performance metrics, and implementing strategies to improve efficiency and customer satisfaction.
    Coaching and developing a team, providing guidance on handling sensitive customer interactions, particularly with vulnerable customers in financial distress.
    Working closely with senior leadership to align department goals with business objectives, driving process improvements and ensuring compliance with financial regulations.
    Ensuring the team deliver empathetic, solutions-focused support.
    Essential skills include strong knowledge of collections practices and laws, excellent problem-solving abilities, attention to detail, strong interpersonal skills, and experience in data analytics for business improvements.
    Overseeing the collections team, including managing performance, and providing training and development.
    Solid leadership capabilities including coaching, performance management, experience providing feedback.
    Employee performance and productivity are monitored through data analytics to improve productivity and success rates within the collections team.

    #LI-REMOTE



    Requirements
    • Overseeing the collections team, including managing performance, and providing training and development. • Solid leadership capabilities including coaching, performance management, experience providing feedback. Read Less
  • AI Developer  

    - London
    Job DescriptionAI DeveloperLocation: - London HybridClient: - Financia... Read More
    Job Description
    AI Developer
    Location: - London Hybrid
    Client: - Financial Services Company
    Contract: Initially 2 months with the potential to extend to 6 months
    We are seeing an experienced AI Developer to join a high-profile programme within a leading global financial institution.
    This role is ideal for someone with strong hands-on technical expertise in AI solution development, particularly in Retrieval Augmented Generation (RAG), Vector Databases and modern AI frameworks.
    You will play a key role in designing, building and optimising AI solutions that drive better efficiency, intelligence and automation across the organisation.

    Key Skills:

    ·       Strong experience with Python
    ·       Expertise in Prompt Engineering
    ·       Practical experience with RAG
    ·       Hands on knowledge of Vector Databases
    ·       Experience working with LangChain or similar orchestration frameworks
     
    Preferred
    ·       Experience working with Microsoft Azure, particularly Azure AI and Cloud-native services
     
    What you’ll be working on
    ·       Building and improving AI solutions using modern LLM tooling
    ·       Developing RAG pipelines and retrieval systems
    ·       Integrating vector databases into scalable AI workflows
    ·       Creating production- ready AI components within a regulated environment
    ·       Collaborating with data, engineering and business teams on delivery
     
     



    Requirements
    Python, Prompt Engineering, experience with RAG (Retrieval-Augmented Generation )/ Vector Databases and Langchain Read Less
  • Job DescriptionContract Role: Wholesale Lending/Loan IQ Transformation... Read More
    Job Description
    Contract Role: Wholesale Lending/Loan IQ Transformation Migration - Vice President
    Location: London or Manchester 2-3 days onsite
    Contract Duration: 6 months initially (likelihood of extension)
    Contract Start: 12 January 2026
    This is an exciting opportunity for an engagement with one of our premiere Investment banking clients.
    About Wholesale Lending
    Wholesale Lending is part of COO Operations, and is made up of Syndicated Lending, Portfolio Management and Corporate Lending, covering Credit Analysis, Financial Monitoring & Control, Primary & Secondary Loan Settlement, Lending Fulfilment, and post drawdown management & CollateralThe role
    We’re seeking an experienced Loan IQ/Wholesale Lending Transformation Migration Lead to work with the technology teams, business stakeholders, operations users, controls team, Migration Technology Team, UAT test manager and all other stakeholders to plan, manage & execute the system/process changes including business analysis, current vs future gap analysis, requirements documentation, process/procedure updates and test scripts creation and execution for Wholesale Lending migration to Loan IQ platform.
    Key Responsibilities
    Run a Migration Pod and drive execution on data migration, risk & control, training and business process alignment for both short term (interim) changes and for long term (strategic) changes.
    Work in tandem with the Wholesale Lending Servicing and Facility Capture teams, along with the technology teams, to ensure the data in the current lending platform (ACBS) is compatible and ready to migrate to the future Lending platform (Loan IQ.)
    Take the lead on all test migrations, dry run activities, and migration go live. 
    Manage the recognition of pre and post migration data and identify the resolution for discrepancies.
    Proactively use the reconciliation to improve the data quality for future migrations.
    Liaise with all stakeholders including tech/ops partners and drive the data clean-up activities as well as process optimisation/automation opportunities.
    Ensure review and sign off of project artefacts are completed, signed off and stored.
    Liaise with Stakeholders and be an integral part of the go to team for systems, process & automation change in Wholesale Lending Operations, facilitating & giving recommendations on migration execution, sign off from stakeholders on various future state design decisions and Go/No Go decisions.
    Support systems implementation and execution into BAU and be on site in the business area to provide support, guidance & issues escalation – liaising with Technology & Business area’s involved.
    Liaising with Stakeholders and being an integral part of the go to team for strategic change in Wholesale Lending Operations
    Ensure continuous improvement is central to the delivery of Operational Readiness taking feedback from workstream leads and stakeholders and applying this to delivery plans.
    Communicate professionally, clearly and confidently to a global audience and support the creation of presentation materials in Transformation team and Project meetings.
    Extract and interpret data and turn into a presentable format for their own presentations and as part of the deliveries of other key stakeholders
    Co-manage the migration deliverables for the offshore team
    Stakeholder Management and Leadership:
    Lead a migration pod ensuring that the scope is effectively managed and lead on the dry-run and actual migrations. 
    Act as a contributor within other migration workstreams. 
    Work with various stakeholders and tech partners to ensure change is implemented smoothly e.g. work with other Migration leads to gain buy-in to migration testing requirements, timelines, and testing delivery plans.
    Maintain awareness of business process change throughout the project execution phase.
    Provide regular updates to enable the tracking & reporting progress on/understanding the impact of systems & automation changes, migration testing requirements on those processes and areas of the Business affected by that change, e.g. agreeing with Business Owners any additional training or workarounds identified during migration testing.
    Decision-making and Problem Solving:
    Work with other Pod leads and contributors to identify and communicate resolution for discrepancies identified in the migration
    Prepare with full engagement of stakeholders bespoke testing scenarios, scripts, frameworks, procedures, management Information & present –including as appropriate project documentation.
    To inform testing and process design strategy on key Projects & automation & ensure all deliverables are fully tested to appropriate level of business risk.
    Understand the impact of planned initiatives, deployment schedules & time lines on those processes and the business areas that use them – ensure all business scenarios are then integrated into all project documentation, procedures and testing scripts and User test / Live proved accordingly, securing Business, Controls & stakeholder Go/No Go sign off.
    Ensure that the business understands the impact of the change, the required testing regime, is able to accommodate and will derive the intended benefit of, planned changes.
    Risk and Control Objective:
    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.
    Requirements:
    The ideal candidate will have previous experience of rolling out strategic and tactical change across a large financial organisation, understand of testing framework delivery & have a good knowledge of Corporate and IB loan products and their attributes and should be familiar with key IT/ systems. An understanding of the migration framework delivery & have a knowledge of Corporate and IB loan products and their attributes and should be familiar with key IT/ systems.
    Must have wholesale lending operational experience
    Hands on experience of the ACBS application within Corporate and IB Lending Operations team
    Hands on experience with Finastra Fusion Loan IQ either from an operational capacity or through an implementation/upgrade project capacity in one or more of the following areas: Loan IQ configuration, business analysis, operations processes, loan servicing, syndicated lending
    Proven knowledge of Corporate and IB Lending processes and procedures
    Proven ability to quickly learn, understand and adapt to new systems and processes
    Experience at dealing with stakeholders at all levels
    Excellent written and verbal communication skills
    Excellent presentation skills
    Desirable skills/Preferred Qualifications:
    Project Management / Delivery experience
    An understanding of the key phases of Agile and Waterfall project methodologies
    Knowledge of JIRA, Microsoft Project, PowerPoint, Excel
    Experience at dealing with stakeholders at all levels
    Lending /Servicing knowledge across all debt products
    Prior experience in loan operational support, including term loans, revolver, delayed draw term loans
    Experience of using Agile project management would be preferred
    Knowledge & experience working closely with IT, Transformation & Change area.



    Requirements
    ACBS. Wholesale Lending operational experience Read Less
  • Redress Handler  

    - London
    Role: Redress Handler (Pensions & Investments)Day Rate: £260 inside IR... Read More

    Role: Redress Handler (Pensions & Investments)Day Rate: £260 inside IR35
    Location: Remote
    IT Equipment Provided


    Role Overview

    We are currently looking for Redress Handlers to work in a results-orientated and process driven environment as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be responsible for conducting accurate redress calculations for the client and its customers in line with prescribed processes.

    Key Responsibilities

    • Data Gathering, reviewing and interrogating systems to inform redress calculations
    • Conduct manual redress calculations
    • Conduct complex calculations
    • Write offer letters
    • Write payment letters

    Supplementary Responsibilities

    • Learn and understand the process in depth
    • Rapidly incorporate ongoing business and process changes into your ways of working and conducting redress calculations
    • Act upon feedback from quality checking functions, learning from any mistakes and rectifying moving forwards
    • Support other team members with their redress calculation duties

    Experience and Skills:

    Essential
    • Minimum 2 years experience conducting Redress  calculations with a range of calculation tools, including Redress Manager (with investment experience preferred).
    • Experience performing manual redress calculations applying redress principles including
    • Benchmark comparison calculations
    • Debt calculations comparing interest paid against investment growth
    • Undertaking simple and complex apportionments
    • Exasoft Redress Manager or a similar software
    • Proficiency in using Microsoft Excel / attention to details / analytical thinking
    • Excellent attention to detail and accuracy
    • Excellent communication and presentation skills
    • Ability to work to demanding deadlines

    • Ability to attain and maintain specified quality and production targets
    • Ability to work remotely/ independently & as part of a rapidly growing team
    • Demonstrate an ability to work with honesty, integrity and trustworthiness
    • Maintain high standards of professionalism and competence

    Desirable
    • Experience performing manual redress calculations applying knowledge of Investment and Pension products (Money Purchase/Defined Contributions only)
    • Ability to interpret transactional history data for complex investment products including Discretionary Fund Management transactions

    #LI-Remote


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  • Job DescriptionRole: Customer Outcomes Manager (Insurance – FCA/PRA, C... Read More
    Job Description
    Role: Customer Outcomes Manager (Insurance – FCA/PRA, Consumer Duty)
    Start Date: January 2026
    Duration: 3 months (inside IR35). 31st March 2026 end date
    Location: Remote. Monday to Friday, 9am – 5pmThis is an exciting opportunity for an engagement with one of our leading Motor Insurance client through a key consumer duty and customer outcomes initiative, working remotely through Deloitte on a 3 month contract starting in January 2026.

    We are seeking a Junior and Senior level experienced Customer Outcomes Manager to support one of our major motor insurance clients in strengthening their Consumer Duty framework and improving customer experience across the organisation.

    This role sits within the first line of defence and plays a key part in ensuring customer outcomes are monitored, evidenced, and continuously improved across multiple business areas.
    To be successful, you must have current experience within the UK insurance sector and hands-on involvement in Customer Outcomes / Consumer Duty / Conduct Risk roles within a regulated entity.

    The Role
    This role is responsible for driving compliance with Consumer Duty requirements, overseeing customer outcome monitoring, and supporting business leaders with insight, governance, and actionable recommendations.
    You will work closely with internal functions and outsourced partners to gather customer metrics, challenge where required, and help shape methodologies that ensure fair value and good outcomes for all customers.
    You’ll also support committee governance, reporting, stakeholder engagement and provide constructive challenge across the business relating to customer impact.

    Key Responsibilities 

    Customer Outcomes & Consumer Duty:
    • Support First Line responsibility for Consumer duty and ensure compliance across the business
    • Manage compliance with the Consumer Duty outcomes and FCA cross cutting rules
    • Production of monthly Customer Outcome monitoring:
    • Liaise with the clients functions to gather the required data
    • Review performance in line with thresholds
    • Highlight actions where metrics are operating outside of appetite and drive root cause analysis to understand and propose action.
    • Support the Customer committee by building content for the Committee and supporting the Chair in minute taking and action tracking 

    Customer Committee:
    • Ensure all papers are submitted to a high quality and on time
    • Review and issue minutes
    • Action tracking
    • Ensure that all responsibilities in the TOR are adhered to

    Drive tangible improvements for the customer by:
    • Developing positive relationships with outsource partners, working with them to ensure good customer outcomes
    • Supporting appropriate Board level customer reporting which ensures that Board focusses on consumer outcomes
    • Working with stakeholders to monitor the performance of customers with vulnerable or potentially vulnerable characteristics, collecting evidence of how we ensure good outcomes and being able to demonstrate this
    • Work with stakeholders on product governance ensuring products and services are apt for target customers and provide value.
    • Ensure any risk events that impact customer are reported and actions plans developed and learnings embedded.
    • Supporting oversight of key customer communications, identify continuous improvement.
    • Identify themes and trends from customer monitoring and provide recommendations for improvements in underwriting, pricing, claims etc.
    Oversight:
    • Oversight of Markerstudy Group with respect to the customer related activity that is carried out on our behalf.
    • Raise any issues on a day to day level and raise any material issues to Leadership.
    • Support completion of monthly governance report which assesses supplier compliance with the Binding Authority Agreements with respect to customer.
    • Assessment of new customer focussed propositions and feedback.
    • Support oversight of Distribution Governance, Broker Audits and assessments of fair value to customer from commission and fees
    Other responsibilities:
    • Foster a customer centric culture in the business, facilitate training where necessary so that colleagues understand their part to play
    • Attend and contribute to forums as required
    • Support the CUO and Head of Pricing, Performance & Customer by supporting and managing customer related initiatives
    • Ensure that the Consumer Duty requirements are met and keep up to date with regulatory developments in this area
    • Support on Board papers, Exco papers, Risk Committee, Underwriting Pricing and Product committee and ORSA reports as required

    Required Skills & Experience
    (Must-haves)
    • Minimum 2 years’ experience of working in a regulated entity in customer roles and familiarity with the Consumer Duty requirements.
    • Insurance experience is required.
    • Experience of prior engagement with FCA and PRA.
    • Excellent understanding of risks faced within a delegated environment.
    • A good understanding of consumer duty.
    • Customer focused thinking.
    • Knowledge of the regulatory and compliance legislation which governs the conduct of insurance business.
    • Good relationship building skills.
    • Good communication skills – both verbal and written.
    • An understanding of the three lines of defence model.

    Desirable Skills / Experience
    • University Degree or other relevant professional risk based qualification

    Apply nowIf you have strong Consumer Duty / Conduct Risk experience within Insurance and enjoy shaping customer outcomes frameworks, we’d love to hear from you. 

    #LI-Remote



    Requirements
    Insurance, Consumer Duty, FCA, PRA Read Less
  • Project Manager (Financial Services)  

    - Manchester
    Job DescriptionRole: Project Manager roles – see below for specific ro... Read More
    Job Description
    Role: Project Manager roles – see below for specific roles
    Location: Hybrid Role – 2-4 days per week in East London or Manchester onsite, the rest remote
    Start: ASAP, likely early 2026
    Duration: 6 months initially plus likely extension (inside IR35)
    The Role

    This is an exciting opportunity to be part of one  of Deloitte’s’ dynamic large-scale operations in the financial services industry.

    We have a number of roles as follows:

    1.       Project Manager - MI, Planning and Reporting
    We are seeking an experienced and proactive Project Manager to lead governance, planning, and reporting activities across a multi-workstream programme. This role is ideal for someone who thrives in a fast-paced environment, can confidently collaborate across teams.
    Key Responsibilities:
    Build out governance, project plans
    Develop and implement robust project and programme governance structures.
    Create, maintain, and optimise project plans, ensuring clear ownership, timelines, and dependencies.
    Build a programme plan from scratch and sit under each workstream and help with documents, plans and projects.
    Tracking milestones, building docs, process maps
    About you:
    Strong project management experience across multi-workstream environments.
    Able to bring structure and clarity to complex or ambiguous situations.
    Excellent communication and stakeholder engagement skills.
    Highly organised, detail-oriented, and proactive in problem solving.
    2.       Project Manager - Data Workstream
    We are seeking an experienced Project Manager to lead and coordinate the Data Workstream within a wider programme. This role is responsible for establishing governance structures, building comprehensive project and programme plans, and ensuring effective delivery across multiple workstreams.
    Key Responsibilities:
    Build out governance, project plans.
    Build a programme plan from scratch and sit under each workstream and help with documents, plans and projects.
    Tracking milestones, building docs, process maps
     About you:
    Proven experience in project or programme management, ideally within data-focused or technical environments.
    Strong ability to build structure and governance from scratch.
    Exceptional organisational skills with the ability to manage multiple moving parts.
    Excellent communication and stakeholder-management skills.
    Proficiency in creating process maps, project documentation, and planning materials.
    3.       Project Manager - Tech Workstream
    We are seeking a highly organised and proactive Project Manager to lead the Technology Workstream within a wider transformation programme. This role will focus on understanding current systems and technical capabilities, shaping what needs to be done, and building the governance, structure, and plans required to deliver successful outcomes
    Key Responsibilities:
    Looking at systems, tech capabilities and what they need to do - Build out governance, project plans
    Build a programme plan from scratch and sit under each workstream and help with documents, plans and projects.
    Tracking milestones, building docs, process maps
    About you:
    Proven experience as a Project Manager within technology or digital transformation environments.
    Strong understanding of systems, technology capabilities, and technical delivery processes.
    Demonstrated ability to set up governance and programme structure from the ground up.
    Exceptional organisational and planning skills with strong attention to detail.
    The ability to influence and collaborate with technical and non-technical stakeholders.










    #Li-Hybrid


    Requirements
    Project Manager Financial Services Data Tech MI panning reporting governance Project plans Read Less
  • Role: Customer Outcomes Manager (Insurance – FCA/PRA, Consumer Duty)... Read More
    Role: Customer Outcomes Manager (Insurance – FCA/PRA, Consumer Duty)
    Start Date: January 2026
    Duration: 3 months (inside IR35). 31st March 2026 end date
    Location: Remote. Monday to Friday, 9am – 5pmThis is an exciting opportunity for an engagement with one of our leading Motor Insurance client through a key consumer duty and customer outcomes initiative, working remotely through Deloitte on a 3 month contract starting in January 2026.

    We are seeking a Junior and Senior level experienced Customer Outcomes Manager to support one of our major motor insurance clients in strengthening their Consumer Duty framework and improving customer experience across the organisation.

    This role sits within the first line of defence and plays a key part in ensuring customer outcomes are monitored, evidenced, and continuously improved across multiple business areas.
    To be successful, you must have current experience within the UK insurance sector and hands-on involvement in Customer Outcomes / Consumer Duty / Conduct Risk roles within a regulated entity.

    The Role
    This role is responsible for driving compliance with Consumer Duty requirements, overseeing customer outcome monitoring, and supporting business leaders with insight, governance, and actionable recommendations.
    You will work closely with internal functions and outsourced partners to gather customer metrics, challenge where required, and help shape methodologies that ensure fair value and good outcomes for all customers.
    You’ll also support committee governance, reporting, stakeholder engagement and provide constructive challenge across the business relating to customer impact.

    Key Responsibilities 

    Customer Outcomes & Consumer Duty:
    • Support First Line responsibility for Consumer duty and ensure compliance across the business
    • Manage compliance with the Consumer Duty outcomes and FCA cross cutting rules
    • Production of monthly Customer Outcome monitoring:
    • Liaise with the clients functions to gather the required data
    • Review performance in line with thresholds
    • Highlight actions where metrics are operating outside of appetite and drive root cause analysis to understand and propose action.
    • Support the Customer committee by building content for the Committee and supporting the Chair in minute taking and action tracking 

    Customer Committee:
    • Ensure all papers are submitted to a high quality and on time
    • Review and issue minutes
    • Action tracking
    • Ensure that all responsibilities in the TOR are adhered to

    Drive tangible improvements for the customer by:
    • Developing positive relationships with outsource partners, working with them to ensure good customer outcomes
    • Supporting appropriate Board level customer reporting which ensures that Board focusses on consumer outcomes
    • Working with stakeholders to monitor the performance of customers with vulnerable or potentially vulnerable characteristics, collecting evidence of how we ensure good outcomes and being able to demonstrate this
    • Work with stakeholders on product governance ensuring products and services are apt for target customers and provide value.
    • Ensure any risk events that impact customer are reported and actions plans developed and learnings embedded.
    • Supporting oversight of key customer communications, identify continuous improvement.
    • Identify themes and trends from customer monitoring and provide recommendations for improvements in underwriting, pricing, claims etc.
    Oversight:
    • Oversight of Markerstudy Group with respect to the customer related activity that is carried out on our behalf.
    • Raise any issues on a day to day level and raise any material issues to Leadership.
    • Support completion of monthly governance report which assesses supplier compliance with the Binding Authority Agreements with respect to customer.
    • Assessment of new customer focussed propositions and feedback.
    • Support oversight of Distribution Governance, Broker Audits and assessments of fair value to customer from commission and fees
    Other responsibilities:
    • Foster a customer centric culture in the business, facilitate training where necessary so that colleagues understand their part to play
    • Attend and contribute to forums as required
    • Support the CUO and Head of Pricing, Performance & Customer by supporting and managing customer related initiatives
    • Ensure that the Consumer Duty requirements are met and keep up to date with regulatory developments in this area
    • Support on Board papers, Exco papers, Risk Committee, Underwriting Pricing and Product committee and ORSA reports as required

    Required Skills & Experience
    (Must-haves)
    • Minimum 2 years’ experience of working in a regulated entity in customer roles and familiarity with the Consumer Duty requirements.
    • Insurance experience is required.
    • Experience of prior engagement with FCA and PRA.
    • Excellent understanding of risks faced within a delegated environment.
    • A good understanding of consumer duty.
    • Customer focused thinking.
    • Knowledge of the regulatory and compliance legislation which governs the conduct of insurance business.
    • Good relationship building skills.
    • Good communication skills – both verbal and written.
    • An understanding of the three lines of defence model.

    Desirable Skills / Experience
    • University Degree or other relevant professional risk based qualification

    Apply nowIf you have strong Consumer Duty / Conduct Risk experience within Insurance and enjoy shaping customer outcomes frameworks, we’d love to hear from you. 

    #LI-Remote


    Read Less
  • Job DescriptionContract Role: Operations Specialist (MIFID/EMIR) - Tra... Read More
    Job Description
    Contract Role: Operations Specialist (MIFID/EMIR) - Trade and Transaction Reporting Operations - Assistant Vice President
    Contract Location: Glasgow (Hybrid - office based 2-3 days, remaining days remote)
    Contract Start: ASAP
    Contract Duration: 6 months/May 2026
     
    Join the Trade and Transaction Reporting Operations (TTRO) team, responsible for ensuring accurate, timely, and complete transaction reporting to global regulators under regulations such as EMIR, MiFID II, and CFTC.
    TTRO provides independent assurance and governance over regulatory operational processes, including the production of relevant metrics, governance reports, and regulatory updates.
     
    The Role:
    The Operations Specialist (AVP) will play a key role in maintaining compliance with regulatory requirements, managing exceptions, overseeing control processes, and driving continuous improvement in trade and transaction reporting operations.
     
    The role is to support EMEA regulations on reporting queries received from Regulators, Clients or the banks own Business Units.  These duties incorporate investigating issues with systemic flows impacting transaction reporting, coordinating the required fixes across the bank, ensuring compliance on these fixes with the TTRO control framework, daily controls and supporting governance over remediation programs. The role will require close partnership with colleagues across TTRO, compliance, technology and business areas.
     
    Key Responsibilities:
    Regulatory Compliance: Ensure compliance with EMIR (European Market Infrastructure Regulation) and other relevant regulations such as MiFID II, CFTC, and SFTR.
    Transaction Reporting: Oversee accurate, timely, and complete transaction reporting across various asset classes including Rates, Credit, Commodities, Equities, Loans, and Foreign Exchange.
    Exception Management: Manage day-to-day exception handling, perform root cause analysis, and escalate significant issues to senior management
    System Solutions: Collaborate with technology teams to design and implement system solutions aimed at automating exception processes.
    Team Leadership: Drive a culture of high performance, ownership, and integrity within the team.
    Business Solutions: Support the design and conceptualization of new business solutions and articulate identified impacts and risks.
     
    Required Skills and Experience:
    Strong technical knowledge of EMIR and MiFID II reporting requirements (fields, data flows, and relevant regulatory expectations).
    Experience of the front to back transaction reporting flow, especially specific fields and data relevant to the regulations.
    Experience in financial services operations, within trade and transaction reporting or regulatory operations.
    Strong analytical skills required to perform complex analysis on large data sets to identify the root cause of issues
    Excellent verbal and written communication skills, able to clearly articulate complicated issues to senior management and other impacted areas and ensure timely resolution of issues.
    Awareness of EMIR transaction reporting regulation, and/or the impacted asset classes in scope for reporting (Exchange Traded Derivatives, Over-The-Counter products).
    Experience in driving process improvement through change management or LEAN principles.
    Understanding of risk in the context of regulatory reporting, how to assess it and how we might implement controls to mitigate the risk.
    Experience/knowledge of client operations.
    Ability to network and build effective relationships with a variety key stakeholders.
    Proficiency in MS Office applications, including Excel, PowerPoint, and Outlook



    Requirements
    TTRO Trade transaction monitoring EMIR MIFID CFTC SFTR Read Less

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