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Deliveroo
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  • Rider Engagement Associate  

    - London
    DeliverooDeliveroo’s mission is to transform the way you shop and eat,... Read More
    DeliverooDeliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP.We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!The Rider Operations Team occupies a pivotal role at the heart of our continued success, making a significant impact on rider retention and ensuring the delivery of unparalleled support to our valued riders.The RoleWe're looking for a talented individual to join our Rider Operations Team. In this role, you will play a pivotal part in providing exceptional support to our riders. You will analyze data, optimize processes, and implement new procedures to enhance efficiency and improve the overall rider experience. You'll supervise a team of support agents, provide guidance and feedback, and ensure high-quality customer service. Additionally, you will handle escalations, collaborate on issue resolution, and deliver insightful reporting to stakeholders.If you're dedicated to delivering outstanding support and fostering rider happiness, we invite you to join us as a Rider Operations Associate. Together, we'll work towards creating an exceptional support experience that exceeds our riders' expectations and cultivates a strong sense of rider fulfillment.What you'll be doing Analysing outputs and making data-driven insights leading to process optimisationSupporting the implementation of new processes to drive efficiency within the team and provide amazing service to our RidersSupervising a team of offshore support agents. Providing guidance, training, and performance feedback to ensure high-quality customer service and adherence to established procedures.Developing and implementing quality assurance measures to monitor and evaluate agent performanceDealing with and coordinating responses to escalations and working to better our issue escalation processesCreating, analysing and sharing reporting with relevant stakeholdersProviding excellent rider service to our Riders Requirements 2-3 years of relevant professional experienceAbility to make actionable insights from quantitative and qualitative data setsWritten and verbal English and Chinese - bilingual proficiencyClear and engaging communication skills in person, on the phone and in writingAbility to deliver complex messages and explain concepts clearly and succinctly to a diverse audienceRefined interpersonal skills, ability to empathise and connect with people from a wide variety of backgroundsSignificant experience in a people-facing roleConfidence to remain calm under pressure and instill calm in others Workplace & Benefits

    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

    Diversity

    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.Please click to view our candidate privacy policy. Read Less
  • Senior Software Engineer - iOS  

    - London
    Why Deliveroo?We're building the definitive online food company, trans... Read More
    Why Deliveroo?
    We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers.Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you’ll be doing

    As a Senior Software Engineer at Deliveroo, your individual work meaningfully contributes to achieving goals in multiple teams. While you will work with your team and lead projects, some of your work will contribute outside of your direct remit.

    Technical Execution:

    You will work on improving code structure and architecture, reviewing code of any size or scope produced by your team. It will also include work to maximise the efficiency of your team via leading team project planning, foreseeing dependencies and risks, and constructively partnering with other disciplines (e.g. PM, Experience)You'll continuously strive to simplify the maintenance and operation of production systems, championing the visibility, operational readiness, and health of your team’s systems.
    Collaboration & Leadership: As well as leading from the front in terms of technical execution, you'll actively build relationships with other engineering teams and where possible, identify collaboration opportunities. You'll break down large pieces of work, guide design and technical / implementation choices and influence the roadmap within your team.You will be taking an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will be proactively assisting in the personal growth of colleagues, encouraging efficiency in their roles. Expectations:We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed, well-tested software5+ years of experience building iOS applicationsSwift and/or Objective-C experienceAccomplished in scaling iOS architecture5+ years of experience with iOS development tools like Xcode5+ years of experience working in a cross-functional team5+ years of Experience working with UIKit and AutoLayout Workplace & DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.Please click to view our candidate privacy policy. Read Less
  • Finance Systems Test Manager  

    - London
    Deliveroo Finance is delivering a transformation programme to ensure t... Read More
    Deliveroo Finance is delivering a transformation programme to ensure the teams, processes and systems across Finance are optimally configured to best support the company in the execution of its strategy to achieve growth and profitability. The role will report into the Finance Programme Director and on a day to day delivery basis to the responsible Project Manager supporting the project management of systems, data and process for a number of projects within this programme.What you’ll be doing Test Strategy - Estimating the testing effort by analysing the requirements and objectives of the project and defining the project testing strategy/approach. Test Planning and Test Script Definition - Developing the test plan and test scripts for the tasks, dependencies and participants required to mitigate the risks to system quality and ensure requirements are met. Working with the Project Manager to build a testing team of key business contacts with appropriate skills, attitudes and motivation to execute test scripts.Test Execution - Arranging test environment, access for all resources involved and ensuring appropriate data for test script execution is available. Ensuring content and structure of all Testing documents / artefacts is documented and maintained. Keeping track of the new requirements / change in requirements of the Project and ensuring the timely delivery of all testing milestones.Testing Monitoring and Reporting - Track and prepare the reporting of testing activities like test, test case coverage, required resources, defects discovered and their status, performance baselines etc providing Testing Status Report (Daily, Weekly etc.) to the Project Manager. Preparing and maintaining the metrics dashboard at the end of a phase and at the completion of the project.Test Moderator - Filtering UAT feedback from the business users and raising on the supplier’s BugTracker system, facilitating the feedback loop between the supplier and the business for issue resolution.Test leadership and management - Maintaining an awareness of potential interdependencies with other projects and their impact to ensure that work is neither overlooked nor duplicated and working with and managing expectations of Senior Finance and other business stakeholders RequirementsKey competencies/skills:  6+ years in a Test Management roleExperience managing testing programmes across ERP/finance systemsFamiliarity with project management approaches, tools and phases of project lifecyclesProven experience in a wide variety of testing efforts, techniques and toolsApplying Structured Testing Approach - able to build an appropriate but robust testing programme and ensuring best practice approach, bringing a ‘toolkit’ of templates.Big Picture Vision - to zoom out from what is currently done and see why it is we need to do it. Able to quickly draw parallels and consolidate activities from diverse activities. Analytical Mindset - to break down monolithic problems into clearly distinct and digestible issues and then identify options to resolve them.Stakeholder Partnership - to engage, influence and excite a varied team from across multiple business units and help instil a joint feeling of ownership and pride. Effective Communicator - to build and sustain effective communications with the project team and end-users. Ability to clearly articulate messages to a variety of audiences.Flexible Approach - tailor expert knowledge to meet specific circumstances. Why Deliveroo?Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.Benefits and DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.Please click to view our candidate privacy policy. Read Less
  • Partner Success Executive  

    - London
    Our restaurant technology products and commercial services provide our... Read More
    Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant partners globally a path to long term growth: a key part of our mission to become the definitive food company.We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. This is a junior role, the primary focus is in administration duties and menus creation. You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self starter who is looking for a job that has career advancement opportunities.Key Responsibilities Provide the best-in-class onboarding and partner experiences in every stageAssist our restaurants’ partners by answering their enquiries through the hotline and email in professional mannerOnline menu entry - Create and amend menu for our restaurants’ partners in an efficient mannerEnsure data accuracy when maintaining restaurants’ records and escalate promptly when neededIdentifying, escalating priority issues and reporting to the high-level managementProactively providing feedback/suggestions to team leads to help improve our restaurants’ experienceWork closely with team and team leads to ensure individual requirements and expectations are metExperience in a high call volume environment Qualifications Excellent skills in English and Cantonese, proficiency in English and Chinese word-processingAbility to use multiple systems and multitask in a fast-paced environmentAbility to quickly assess a situation and problem solve to point of resolutionCheerful personality, good team player and ability to work under pressure in a fast-paced environmentRequired customer service experience Why Deliveroo?

    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

    We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing scaleups around.

    Workplace & Diversity

    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

    We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.Please click to view our candidate privacy policy. Read Less
  • Senior Paid Social Specialist  

    - London
    About the teamThis role sits in the Performance Marketing team who the... Read More
    About the teamThis role sits in the Performance Marketing team who themselves sit in the wider Product and Marketing Org here at Deliveroo. The team's main focus is driving growth through Paid Social, Display & Affiliates. This role will be mostly focussed on the Paid Social channel but there will likely be cross over with Affiliates and Display too. Growth could be so many things for this team, for example; getting a consumer to give us a try for the first time, driving customer loyalty, finding new riders for the business or encouraging users to sign up to Plus (our loyalty subscription). As a channel, we are a vibrant function, collaborating closely with our Creative Studio, Data Science and Marketing Technology teams to deliver innovative world-class digital campaigns across 10 markets globally. As the Channel specialist you will report into the Head of Performance Marketing - Affiliates, Social, Display who you will work alongside to drive forward your channel. Working within this team allows you to work under our hybrid working model - between London HQ and homeAbout the roleWe're looking for a commercially minded, data-driven “Senior Digital Marketing Specialist”. The role will be focused on Growth Paid Social strategy & activation. Alongside the channel owner, you will be responsible for growing Growth Paid Social across our live markets and finding smart new ways to market to our consumers. What you'll be doing Platform Management - Managing platform activation for all our relevant partners, Smartly, Meta, Tik Tok, Snapchat & Pinterest across all of our product lines (eg. consumer) Strategy Support - Help deliver our new paid social strategy Basic Reporting - Running performance reports to understand weekly trends and campaign successesInternal Stakeholder Management - Working with the channel lead to update internal stakeholders on projects that we are running for them. (eg. Local Market Teams & Product Teams)Commercial - Work with the channel lead to sell in the channel to internal budget holders.Review Campaigns - Run “Post Campaign Analysis” on each campaign to gain learningsDS Support - Work with data science teams to better understand the impact of campaigns Requirements Expertise in advertising on Meta & Tiktok Proven track record in launching consumer-facing campaigns, preferably within a high-growth D2C brandExperience optimising campaigns for performance goals and recommending best in class practices. Degree-level education or relevant work experienceBasic problem-solving, structuring arguments well and finding solutions Good stakeholder management, should be comfortable with regularly sharing updates and reports to key stakeholdersBasic quantitative analytical skills, should be able to run basic reporting and set up tests/experiments. Strong written and verbal communication skillsAmbitious with a commercial mindsetA willingness to learn and an eagerness to grow within an organisation  Preferred but not required: Experience with Smartly.ioExperience creating highly effective paid social assets. Why DeliverooOur mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.Workplace & BenefitsAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.DiversityAt Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.Please click to view our candidate privacy policy. Read Less
  • Account Manager  

    - London
    The TeamThe U.K. & Ireland are our domestic and most mature markets. F... Read More
    The TeamThe U.K. & Ireland are our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology and consumer to deliver results for our customers.The Regional UK and Ireland team is responsible for driving Deliveroo’s performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve. As part of the regional UKI team, you will be singing up the best restaurants in the city/region. Regional UKI presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential The RoleWe are looking for an Account Manager to join our team in Central London. This is a rare opportunity to become a critical member of a rapidly growing tech company. You’ll be liaising with Central London’s most highly regarded restaurants, to cultivate existing relationships and help them increase their online sales. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.What You’ll Be Doing Maintaining and growing relationships between Deliveroo and our top Central London restaurant partners through strong communication both face-to-face and remotelyDriving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through DeliverooNegotiating contracts and terms of partnershipLiaising with our restaurant and rider operations teams to improve operational efficienciesWorking with marketing teams to accelerate restaurant order growthInnovating and presenting new ideas to increase Deliveroo growth and efficienciesBeing a local expert for your cities. This means knowing the restaurant industry inside and out, and being the face of Deliveroo to the restaurant industry Requirements 2+ years experience in account/relationship management (or similar)Effective relationship-building and communication skills whether face-to-face, through phone or emailStrong commercial acumen and comfortable understanding and using dataResults-orientated, with a track record of achieving targets and successful negotiationsExperience in working in a dynamic high-growth company is preferableSelf-starter, hard worker and well-organisedAbility to work autonomously whilst out meeting restaurant partners in South EnglandGiven our diversity of cuisines and desire to bring the best service to our partners, we value additional language abilities and would love to hear about any knowledge of Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay. Why Deliveroo?Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.'Benefits And DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
    ver results for our customers.The Regional UK and Ireland team is responsible for driving Deliveroo’s performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve. As part of the regional UKI team, you will be singing up the best restaurants in the city/region. Regional UKI presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential The RoleWe are looking for an Account Manager to join our team in South East England. This is a rare opportunity to become a critical member of a rapidly growing tech company. You’ll be liaising with South East England’s most highly regarded restaurants, to cultivate existing relationships and help them increase their online sales. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.What You’ll Be Doing Maintaining and growing relationships between Deliveroo and our top South East England restaurant partners through strong communication both face-to-face and remotelyDriving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through DeliverooNegotiating contracts and terms of partnershipLiaising with our restaurant and rider operations teams to improve operational efficienciesWorking with marketing teams to accelerate restaurant order growthInnovating and presenting new ideas to increase Deliveroo growth and efficienciesBeing a local expert for your cities. This means knowing the restaurant industry inside and out, and being the face of Deliveroo to the restaurant industry Requirements 2+ years experience in account/relationship management (or similar)Effective relationship-building and communication skills whether face-to-face, through phone or emailStrong commercial acumen and comfortable understanding and using dataResults-orientated, with a track record of achieving targets and successful negotiationsExperience in working in a dynamic high-growth company is preferableSelf-starter, hard worker and well-organisedAbility to work autonomously whilst out meeting restaurant partners in South EnglandGiven our diversity of cuisines and desire to bring the best service to our partners, we value additional language abilities and would love to hear about any knowledge of Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay. Why Deliveroo?Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.'Benefits And DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.Please click to view our candidate privacy policy. Read Less
  • Vendor Enablement Manager  

    - London
    Why Deliveroo?Deliveroo’s mission is to transform the way you shop and... Read More
    Why Deliveroo?Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!Deliveroo HOPDeliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo HOP promises to bring customers the very best products at lightning speed. The team behind Deliveroo HOP are building a network of stores across 5 markets around the world, including Hong Kong. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000 strong rider network completing all deliveries. We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo HOP and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation - we’re only just getting started!The RoleAs Vendor Enablement Manager, you will be at the centre of improving the customer value proposition for Deliveroo HOP. You will build the best possible tools and processes to ensure we offer a wide product selection with competitive pricing. Developing robust benchmarking capabilities, you'll stay ahead of competitors and effectively communicate price and range recommendations to our partners and senior leadership.What you’ll be doing Shape Deliveroo HOP’s product selection to drive our customer proposition: Help define overall pricing and category strategyBuild and manage relationships with our external partners and vendors, negotiate on product selection, pricing and promotionsAct as a buyer to identify suitable suppliers and source suitable products for the business Continually refine range and pricing strategies Ongoing assessment of sales performance, manage monthly and quarterly product range reviews with local and HQ teamsIdentify opportunities for improvement and proactively make data-driven recommendations Design and automate processes to reduce time-to-market for new products Develop and implement scalable solutions for product sourcing, onboarding and pricing on the platform  Requirements Bachelor’s degree in a technical field or equivalent industry experienceAt least 3 years’ experience in an account or category management role, experience in a startup or e-commerce is a plusExperience in delivering recommendations from data analysis and working cross-functionally to deliver projectsSkilled with using Google Suite tools, particularly in building and analysing spreadsheetsProficient in EnglishResourceful, action and detail-oriented, with a high ownership mindset to deliver measurable impact Workplace & Benefits
    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

    Diversity
    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.Please click to view our candidate privacy policy. Read Less
  • Strategy & Operations Intern  

    - London
    Why Deliveroo?We want to be the definitive food company - the app you... Read More
    Why Deliveroo?We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.We work with riders, restaurants and consumers. We operate one of the most complex three-sided marketplaces in the world and we do this in real-time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.  We’re a technology-driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Roles & Responsibilities: RESPONSIBILITIES: Work with large datasets to build dashboards, tracker, model to help drive strategic data-driven decisions.Working with cross-functional teams to improve business performance and operational excellence.Support the implementation of new operational initiatives and evaluate their impact.Create and maintain operational documentation and SOPs.Track market trends and categorise useful information.Ad-hoc tasks relevant to the Commercial team’s requirements. REQUIREMENTS: Undergraduate/Bachelor's degree in Business/ Computer Science/ Engineering/ Economics or related field.Basic skills of Microsoft Excel / Google Sheets are required. Familiarity with programming languages and know-how for analytics e.g. SQL, Python, R, Macros and/ or App Script is preferred.Experience with data analytics tools (Looker, Tableau, PowerBI).Experience managing/leading projects in school or past work/internship is a plus.3+ months of relevant internship experience.Excellent written and verbal communication skills.An interest in technology and logistics.Please click to view our candidate privacy policy. Read Less
  • Junior Project Manager - fixed term contract  

    - London
    Deliveroo Finance is delivering a transformation programme to ensure t... Read More
    Deliveroo Finance is delivering a transformation programme to ensure the teams, processes and systems across Finance are optimally configured to best support the company in the execution of its strategy to achieve growth and profitability. The role will report and work closely with the Senior Finance Project Manager assisting and overseeing the project management of systems, data and process for a number of small projects within this programme as well as being a member of the Finance Projects team. What you’ll be doing Coordinating new and ongoing projects, confirming feasibility and establishing and managing budgets, teams and resourcesWorking closely with internal stakeholders to set goals and objectives, define roles and produce schedules and timelinesCollaborating with our Tech partners, Product Managers, Engineering Managers and third party suppliers to deliver project outcomesManaging project risks including the development of contingency plansMonitoring overall progress and use of resources, initiating corrective action where necessaryReporting through agreed lines on project progress Liaising with key project owners to assure the overall direction and integrity of the projectMaintaining an awareness of potential interdependencies with other projects and their impact to ensure that work is neither overlooked nor duplicatedWorking with and managing expectations of Finance stakeholdersBeing an active advocate for change and leveraging your knowledge of best practices in project management to drive continual improvement within the businessUtilising analytical and problem-solving skills during the planning, design, execution, and monitoring of the project Requirements At least 3+ years of project management experience Demonstrable experience in assisting and/or overseeing projects throughout all phases of the project lifecycle and an understanding of key project delivery methodologiesKnowledge of a Project Management methodology such as PRINCE2 and APMSelf-driven and quick to adapt, embracing challenges with enthusiasmBig Picture Vision - to zoom out from what is currently done and see why it is we need to do it. Able to quickly draw parallels and consolidate activities from diverse activities. Analytical Mindset - to break down monolithic problems into clearly distinct and digestible issues and then identify options to resolve them Stakeholder Partnership - to engage, influence and excite a varied team from across Finance and help instil a joint feeling of ownership and pride in any transformations Project and Change Champion - to appreciate good but pragmatic project delivery practice and the importance of managing change to ensure successful implementationEffective Communicator - to build and sustain effective communications with other roles involved in the project including establishing a good working relationship with the SponsorFlexible approach - tailor expert knowledge to meet specific circumstances Why Deliveroo

    Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

    We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

    Workplace & Benefits

    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

    Diversity

    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

    We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.Please click to view our candidate privacy policy. Read Less
  • Financial Accountant, Hop  

    - London
    As a Financial Accountant within our global reporting team, you will r... Read More
    As a Financial Accountant within our global reporting team, you will report on the HOP (rapid grocery delivery) part of the business. This will include monthly reporting, working with the auditors and ensuring that statutory requirements are met. You will report into the Grocery Finance Manager. You will be based in our HQ (London, Cannon Street), and we are operating on a hybrid model where you will be in the office three times a week.What you'll do: Reporting on each month end, post journals and work on balance sheet reconciliations; Performing monthly variance analysis of the P&L;Liaising with business partners and site managers to ensure site-level receipting and reporting is accurate and complete;Providing analysis of site-level opex to the Finance & Strategy team each month-end with explanation of any significant variances to budget;Processing property costs (fund requests) from our property management company at a site-by-site level;Processing capex spend and monitoring this for Finance & Strategy and site managers;Improving reporting processes for Hop by interacting with different departments (site operations, analytics, etc);Assisting with audit requests at year end and the statutory reporting process;Liaise with the wider reporting team on processes performed at a group level, and take responsibility for specific processes as required. Requirements Accountancy qualification, ACA/ACCA/CIMA.Technical accounting knowledge.A desire to take responsibility and ‘own’ your workYou are motivated to make improvements and an awareness of the importance of deadlines. Why Deliveroo?Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & BenefitsAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. DiversityAt Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.Please click to view our candidate privacy policy. Read Less

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