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Deliveroo
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  • Network Engineer  

    - London
    About the teamThe Deliveroo Enterprise Technology team creates the IT... Read More
    About the teamThe Deliveroo Enterprise Technology team creates the IT services powering Deliveroo's teams globally, as we transform the way customers eat. We push service improvements and love to automate everything we can on our journey towards reliability. We embrace the Cloud and don't run our own Data Centre.About the roleAs a Network Engineer, you will improve our Networking environments, facilitating delivery of business projects and providing feedback and support to follow Service Levels. Your support, systems engineering and automation skills will be challenged and appreciated daily. This is a hybrid role working 3 days a week from our London office. You will be reporting to our Lead Network Engineer.What you'll doParticipate in improving the whole lifecycle of Network services—from creation and design, through to engineering, deployment, with primary focus upon reliable operations.Wireless network design, planning, testing and surveyingConfiguration management of Firewalls, Switches and Wireless network hardwareResolve operational incidents and requests, and improve our network environments to avoid incidents. Domains include office-based networking and Deliveroo Editions, our delivery-only kitchens business.Participate in the team's on-call rotaMaintain services once they are live by overseeing indicators such as availability, ticket trends, and overall service health against SLOs.Improve systems sustainably through mechanisms including Python automation and API self-service, and evolve services by pushing for changes that improve reliability and velocity.Create quality documentation and records using IPAM and ConfluenceAssist the team with documentation of the network and ensure that everything is up to dateSupport the business as 3rd line escalation for support issues related to networksEnsure the network and network systems are up to date and meet security requirements.Help with Projects to build our sites. Work with the team to create a HLD/LLD where requiredRequirements2+ years of experience with wireless.Autonomous and driven without requiring close management: collaborative, comfortable adapting to change and learning quickly in a dynamic organisation.JuniperFortigate and Juniper FirewallsDetailed knowledge of 802.11 protocol stack and excellent understanding of networking fundamentals such as the OSI Model and TCP/IP stack,DHCP and DNS.Routing protocols such as OSPF and BGPTroubleshooting experience including packet capture and analysis2+ years of experience dealing with vendors and comparing commercial offers.Relevant higher education and professional certifications such as CCNP, CWDP, CWAP, JNCIP-ENT, JNCIP-SEC, Fortigate NEC4Why DeliverooOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most fast expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.Workplace & BenefitsAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.DiversityAt Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.Please click to view our candidate privacy policy. Read Less
  • Software Asset & Configuration Management Lead  

    - London
    Software Asset & Configuration Management LeadAbout The TeamThe Delive... Read More
    Software Asset & Configuration Management LeadAbout The TeamThe Deliveroo Enterprise Technology team conceives, designs, builds and sustains the IT services powering Deliveroo’s internal teams globally, as we transform the way customers eat. We continually drive service improvements and love to automate everything we can on our journey towards customer delight. The RoleAs the SACM Lead,you will set the strategy, roadmaps and delivery plans associated with the following capabilities: IT Asset Management, CMDB, APM & Data Insights. You will provide team leadership and contribute across Enterprise Technology as a thought leader in this space. This is a hybrid role requiring 3 days a week in our Cannon Street office. You will report into the Head of Service Management.What You'll Do: Set the strategy, vision and roadmap for IT Asset Management, CMDB, APM & Data Insights, ensuring long-term success. Provide team leadership and drive engagement across the teams and contribute to the wider Enterprise Technology Leadership Team.As a thought leader, share a position on optimising the purchase, deployment, maintenance, utilisation, and disposal of software applications within Deliveroo.Take ownership of the programme of improvement work to mature these capabilities and deliver incremental improvements that add value to the organisation.Act as an escalation point for complex issues raised by the team and drive to a successful conclusion. Identify opportunities for automation and process improvement through expertise, and assist the team with prioritisation of the backlog.Lead on budget/forecasting for these capabilities and for the Enterprise Software managed by ITAM. Collaborate with Senior Stakeholders to drive adoption of these Enterprise Service Management capabilities across the organisation.As a Data Driven Leader, build insights to support decision-making and effectively communicate these in the Monthly Technology Review (MTR)Collaborate with and influence colleagues and teams outside of your direct control, to ensure IT asset management policies are adhered to.Provide leadership oversight for audit activity within these capability areas. Requirements: You have 10+ years of experience in the ITIL Domains of CMDB and ITAMYou are experienced in ServiceNow, CSDM and automationYou are experienced in building automation and processes to support these ITIL Domains and how they fit into the ecosystem of processes.You can effectively build a team and drive engagement. You can manage senior stakeholders and drive adoption of the services. You can orchestrate the maturity of multiple capabilities and represent them in senior leadership meetings.You are experienced in building data insights and can effectively use Dashboard tooling. Why DeliverooOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.Workplace & BenefitsAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.DiversityAt Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.Please click to view our candidate privacy policy. Read Less
  • Finance Systems Test Manager  

    - London
    Deliveroo Finance is delivering a transformation programme to ensure t... Read More
    Deliveroo Finance is delivering a transformation programme to ensure the teams, processes and systems across Finance are optimally configured to best support the company in the execution of its strategy to achieve growth and profitability. The role will report into the Finance Programme Director and on a day to day delivery basis to the responsible Project Manager supporting the project management of systems, data and process for a number of projects within this programme.What you’ll be doing Test Strategy - Estimating the testing effort by analysing the requirements and objectives of the project and defining the project testing strategy/approach. Test Planning and Test Script Definition - Developing the test plan and test scripts for the tasks, dependencies and participants required to mitigate the risks to system quality and ensure requirements are met. Working with the Project Manager to build a testing team of key business contacts with appropriate skills, attitudes and motivation to execute test scripts.Test Execution - Arranging test environment, access for all resources involved and ensuring appropriate data for test script execution is available. Ensuring content and structure of all Testing documents / artefacts is documented and maintained. Keeping track of the new requirements / change in requirements of the Project and ensuring the timely delivery of all testing milestones.Testing Monitoring and Reporting - Track and prepare the reporting of testing activities like test, test case coverage, required resources, defects discovered and their status, performance baselines etc providing Testing Status Report (Daily, Weekly etc.) to the Project Manager. Preparing and maintaining the metrics dashboard at the end of a phase and at the completion of the project.Test Moderator - Filtering UAT feedback from the business users and raising on the supplier’s BugTracker system, facilitating the feedback loop between the supplier and the business for issue resolution.Test leadership and management - Maintaining an awareness of potential interdependencies with other projects and their impact to ensure that work is neither overlooked nor duplicated and working with and managing expectations of Senior Finance and other business stakeholders RequirementsKey competencies/skills:  6+ years in a Test Management roleExperience managing testing programmes across ERP/finance systemsFamiliarity with project management approaches, tools and phases of project lifecyclesProven experience in a wide variety of testing efforts, techniques and toolsApplying Structured Testing Approach - able to build an appropriate but robust testing programme and ensuring best practice approach, bringing a ‘toolkit’ of templates.Big Picture Vision - to zoom out from what is currently done and see why it is we need to do it. Able to quickly draw parallels and consolidate activities from diverse activities. Analytical Mindset - to break down monolithic problems into clearly distinct and digestible issues and then identify options to resolve them.Stakeholder Partnership - to engage, influence and excite a varied team from across multiple business units and help instil a joint feeling of ownership and pride. Effective Communicator - to build and sustain effective communications with the project team and end-users. Ability to clearly articulate messages to a variety of audiences.Flexible Approach - tailor expert knowledge to meet specific circumstances. Why Deliveroo?Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.Benefits and DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.Please click to view our candidate privacy policy. Read Less
  • Operations Associate, Rider Onboarding & Compliance  

    - London
    Our mission is to transform the way you shop and eat, bringing the nei... Read More
    Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, as they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and responsibility, and we are always looking for new ideas. Operations Associate Onboarding & ComplianceReporting to the Global Operations Manager, you’re an important part of the team that optimises our onboarding funnels to ensure we meet our rider supply target for our global markets while ensuring a compliant and smooth experience for our applicants. We want to offer the best rider support in the industry. Embedded within the operations processes of Deliveroo, Rider Onboarding, and Compliance is central to our continued success through their impact on rider retention and rider satisfaction.Work full time in London Office, Monday - Friday, hybrid working policy 3 days in the office and 2 days at home.Be part of a 24/7 on-call rota, on-call roughly 2 weeks per quarterResponsibilities You will help build large-scale global projects related to rider onboarding and compliance pipelines and process standardisation.As part of the Rider Services Centre, you will work with the Delivery Operations team and local markets on projects, focused on execution excellence, process improvements, and new compliance initiatives.Use analytics to identify areas for improvement and oversee data-driven solutions to increase conversion and velocity at which our applicants become riders.You will be an important touch point for our vendors: improving how we communicate, managing weekly planning, and ensuring targets are met.Analyse root causes of operational malfunctions and provide solutions.Daily involvement in our Rider Supply and Rider Compliance team processes.Liaise with our partners, developing ways to communicate data in a clear and efficient formatBe the Rider advocate - our focus is not only on internal goals but on being the voice of the riders to give them the best possible experience with DeliverooHave a measurable impact on important metrics in Rider Operations: Compliance process adherence & Improve quality score  Core competencies  Have at least +2 years experience in Operational role Knowledge in Salesforce , Google Sheets formulas Curious, thoughtful, and happy to question the status quo. Keep pushing for further improvementsKnow how to prioritise - the ability to determine what needs immediate attention and is of the highest value, while keeping partners informedAble to explain complex processes to a range of partners in a way that can paint a clear picture, helps us solve a problem, get executive support, or train new team members Benefits 25 days holiday, paid bank holidays, pension, life, health & dental insurance Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeingEmployee assistance program, Cycle-to-work schemeCompany-paid team meals and nights outOnline learning courses Why Deliveroo?Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible.We are a technology-driven company at the forefront of the fastest-growing industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander.Please click to view our candidate privacy policy. Read Less
  • Global Escalations Team Leader  

    - London
    Why Deliveroo? Our mission is to transform the way you shop and eat, b... Read More
    Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Global Escalations Contact Centre Team Leader Customer Service is the cornerstone of Deliveroo. Although our business is 100% automated, things do break, and for our Customers, this means that their experience of receiving great quality food can be impacted – not good! We need to ensure that if we let customers down, we handle their concerns and work to fix the problem to prevent it from happening again for other Customers. This is where you come in! You'll lead a team that champions our Customers, supports our drivers and restaurants, and optimises our operations to deliver great local food to the public. We're looking for someone who isn't afraid to get stuck in, work with data, and embrace an operational mindset. This role will report to the Global Escalations Manager.
    As a Global Escalations Team Leader, you will supervise the team, ensuring that customer queries are handled efficiently and effectively through email channels. You will use data-driven insights to manage the team, ensuring that goals are met. You'll communicate with other Global Escalation Team Leaders, providing valuable team insights and suggestions for improvements to the Customer Care Operations Manager and the Care Leadership Team. Additionally, you'll ensure that our team is appropriately staffed to address customer queries and that any critical issues are escalated to the relevant individuals promptly.
    This role will be a hybrid role in line with the company's working from the office policy. Time in the office is required.
    Key Responsibilities: Utilise data to manage team performance, effectively allocating workloads, resources, and staff.Stay up-to-date with customer issues and trends, and disseminate relevant information across teams as needed.Serve as an escalation point for customer issues across markets, employing an optimisation-oriented approach to problem resolutionRecruit, onboard, and train new employees, fostering a culture of continuous learning and development.Collaborate with the Policy Team to establish and refine customer service policies and procedures.Embody the Deliveroo values as a company ambassador, nurturing an inclusive, empathetic cultureConduct regular one-on-one catch-ups with team members to provide guidance, support, and feedback.Monitor and address team members' lateness and absence rates, conducting performance reviews when necessary.Leverage your experience to deliver effective solutions within deadlines.Independently plan, organise, and achieve departmental goals, such as creating and implementing training material.Utilise your customer service skills to handle issues and turn around serious complaints caused by negative customer outcomes.Leading on projects, liaising with stakeholders to meet and exceed goals for the Global Escalations team (e.g. CSAT, retention etc)Adapt to rotational shift work, including overnight shifts and weekends. Requirements: Strong written and spoken English skillsTeam management and leadership experienceDemonstrated experience in training and upskilling internal team members as well as 3rd party agentsWillingness to take responsibility of projects and initiatives within the Care organisationKnowledge of Customer Service systems would be beneficialAbility to thrive in a dynamic organisation, taking initiative to drive resultsPlanning and strategy experienceAbility to meet goals frequently exercising sound logic when making decisions Other Requirements (preferable but not required): Additional language skills (Italian / Dutch / Cantonese / Mandarin / Arabic)Proficiency in Zendesk If you have a passion for data-driven operational improvement and the capacity to deliver constructive criticism and celebrate achievements, then this Global Escalations Team Leader role is perfect for you. Join us in delivering exceptional customer service, addressing escalations, and ensuring a positive customer experience at every touchpoint. Benefits 25 days holiday, paid bank holidays, pension, life, health & dental insurance Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeingEmployee assistance program, Cycle-to-work schemeCompany-paid team meals and nights outOnline learning courses Workplace & BenefitsAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. DiversityAt Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. Please click to view our candidate privacy policy. Read Less
  • Account Manager  

    - London
    The TeamThe U.K. & Ireland are our domestic and most mature markets. F... Read More
    The TeamThe U.K. & Ireland are our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology and consumer to deliver results for our customers.The Regional UK and Ireland team is responsible for driving Deliveroo’s performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve. As part of the regional UKI team, you will be singing up the best restaurants in the city/region. Regional UKI presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential The RoleWe are looking for an Account Manager to join our team in Central London. This is a rare opportunity to become a critical member of a rapidly growing tech company. You’ll be liaising with Central London’s most highly regarded restaurants, to cultivate existing relationships and help them increase their online sales. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.What You’ll Be Doing Maintaining and growing relationships between Deliveroo and our top Central London restaurant partners through strong communication both face-to-face and remotelyDriving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through DeliverooNegotiating contracts and terms of partnershipLiaising with our restaurant and rider operations teams to improve operational efficienciesWorking with marketing teams to accelerate restaurant order growthInnovating and presenting new ideas to increase Deliveroo growth and efficienciesBeing a local expert for your cities. This means knowing the restaurant industry inside and out, and being the face of Deliveroo to the restaurant industry Requirements 2+ years experience in account/relationship management (or similar)Effective relationship-building and communication skills whether face-to-face, through phone or emailStrong commercial acumen and comfortable understanding and using dataResults-orientated, with a track record of achieving targets and successful negotiationsExperience in working in a dynamic high-growth company is preferableSelf-starter, hard worker and well-organisedAbility to work autonomously whilst out meeting restaurant partners in South EnglandGiven our diversity of cuisines and desire to bring the best service to our partners, we value additional language abilities and would love to hear about any knowledge of Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay. Why Deliveroo?Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.'Benefits And DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
    ver results for our customers.The Regional UK and Ireland team is responsible for driving Deliveroo’s performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve. As part of the regional UKI team, you will be singing up the best restaurants in the city/region. Regional UKI presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential The RoleWe are looking for an Account Manager to join our team in South East England. This is a rare opportunity to become a critical member of a rapidly growing tech company. You’ll be liaising with South East England’s most highly regarded restaurants, to cultivate existing relationships and help them increase their online sales. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.What You’ll Be Doing Maintaining and growing relationships between Deliveroo and our top South East England restaurant partners through strong communication both face-to-face and remotelyDriving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through DeliverooNegotiating contracts and terms of partnershipLiaising with our restaurant and rider operations teams to improve operational efficienciesWorking with marketing teams to accelerate restaurant order growthInnovating and presenting new ideas to increase Deliveroo growth and efficienciesBeing a local expert for your cities. This means knowing the restaurant industry inside and out, and being the face of Deliveroo to the restaurant industry Requirements 2+ years experience in account/relationship management (or similar)Effective relationship-building and communication skills whether face-to-face, through phone or emailStrong commercial acumen and comfortable understanding and using dataResults-orientated, with a track record of achieving targets and successful negotiationsExperience in working in a dynamic high-growth company is preferableSelf-starter, hard worker and well-organisedAbility to work autonomously whilst out meeting restaurant partners in South EnglandGiven our diversity of cuisines and desire to bring the best service to our partners, we value additional language abilities and would love to hear about any knowledge of Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay. Why Deliveroo?Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.'Benefits And DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.Please click to view our candidate privacy policy. Read Less
  • Finance Manager, Middle East  

    - London
    At Deliveroo, our mission is to build the definitive food company. To... Read More
    At Deliveroo, our mission is to build the definitive food company. To do that, we’re building a company where everyone can do the best work of their lives.

    As a Finance Manager within our global reporting team, based in London, you will report on the Middle East region of the business. This will include monthly reporting, working with the auditors, and ensuring that statutory requirements are met.

    You will report to the Senior Finance Manager for the Middle East.


    What you'll be doing:Responsibility for month-end reporting across Middle East entities and specific processes across all group entities Liaise with the broader reporting team on processes performed at the group level and take responsibility for specific processes as requiredWork with the local Middle East Finance Strategy and operational teams to ensure a thorough understanding of all accounting entriesAssist the local Middle East Finance Strategy with any queries on monthly reportsMonthly variance analysis of P&L and Balance sheet, including working with other Finance sub-departments to fully understand monthly actualsMonthly Balance Sheet reconciliations, including resolution of variances and issues identifiedPrepare statutory accounts for Middle East entities in accordance with local accounting standards Work with external auditors to fulfil their requests and answer their queriesSupport the Senior Finance in finance transformation and ad hoc projectsSupport external group reporting team during the half-year and full-year Group reporting process


    Requirements

    Accountancy qualification: ACA, ACCA or CIMA with 2+ years of post-qualified experience in a relevant industry roleTechnical accounting knowledgeGood working knowledge of IFRS15 A desire to take responsibility and ‘own’ your workExperience with delivery results – you are willing to to create resultsA desire to work in a fast-paced, frequently-changing environment with targets designed to improve a major global marketAn awareness of the importance of deadlines


    Advantageous, but not required:Some experience of a startup environmentPrior experience of NetsuitePrior experience of Blackline Prior experience of intercompany Prior experience of IFRS16

    Why Deliveroo

    Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

    We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.



    Workplace & Benefits

    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.



    Diversity

    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

    We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.


    Please click to view our candidate privacy policy. Read Less
  • Data Scientist (Economist)  

    - London
    The Data & Science OrgAt Deliveroo we have an outstanding data science... Read More
    The Data & Science OrgAt Deliveroo we have an outstanding data science organisation, with a mission to enable the highest quality human and machine decision-making. We work throughout the company - in product, business and platform teams - using analysis, experimentation, causal inference and machine learning techniques. We are uniquely placed to use data to help make better decisions and improve data literacy across Deliveroo.Data Scientists at Deliveroo report into our data science management team, and we have a highly active data science community, with guest lecturers, study groups, mentorship programmes, a robust technical review process, and plenty of opportunities to learn new things. Data Scientists can equally progress as technical leads (individual contributors) and as people managers.Our data scientists come from all kinds of backgrounds but have excellence in common. Many are formally trained in data science, many are not. We celebrate difference and have a dedicated data science diversity committee.As an Economist at Deliveroo you will help scale our business and improve the experience for restaurants, riders, and eaters. Using experimental or observational data, you will get to help answer questions like: Which markets/cities should we enter next?How can we incentivise good rider behaviour? What is the business impact of exclusive deals we have with restaurants? Can the Delivery food market sustain multiple players?What are the trade-offs we face when choosing between growth and profitability? How should we decide between them?What is the optimum selection and variety of restaurants?What impact do online reviews have?How will a change in the user interface affect customer choice behaviour? The work you will do will have a direct, measurable impact on the bottom line of the company.Requirements: Masters Degree or PhD in Economics or Econometrics (preferred)Always curious and willing to learn new skillsA problem solver with a deep analytical mindsetAbility to think creatively and insightfully about business-relevant economic problemsA critical thinker with very strong attention to detailProficiency with analytical tools like R/Python and familiarity with SQLIdeally industry experience since the completion of your academic careerExcellent people skills — you’ll be meeting with stakeholders to translate business needs into economic problems At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. The scope for growth and personal impact is enormous.Why Deliveroo
    Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.Workplace & Benefits
    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.Diversity
    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.Please click to view our candidate privacy policy. Read Less
  • Account Manager- Cork or Galway  

    - remote, gb
    The TeamThe U.K. & Ireland is our domestic and most mature market. Tea... Read More
    The TeamThe U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer. You will be based in Belfast and will be a hybrid roleThe RoleWe are looking for an Account Manager to join our team in either Cork or Galway. This is a rare opportunity to become an important member of a growing, well-funded startup. You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for Ireland. What you will be doing: Manage a portfolio of Deliveroo’s most important restaurants, including high-sales volume drivers and global restaurant brandsOwn relationships with key restaurant industry stakeholdersAnalyze data to drive growth and profitability, both for your partners and for DeliverooWork cross-functionally with other departments (Marketing, Operations) to drive new initiatives  What skills you'll need: Minimum of 3-5 years of experience in a relevant industryStrong analytical and problem-solving skills Well-organized with excellent team-player qualitiesStrong interpersonal skills to build and maintain relationshipsAgile and highly adaptable to a fast-paced work environmentStrong knowledge of the restaurant industry is a plus Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, aiming to answer some of the most interesting questions out there. We move fast, value autonomy and we are always looking for new ideas. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting spacePlease click to view our candidate privacy policy. Read Less
  • Process Analyst  

    - London
    Marketplace Support  Process Analyst  Our mission is to transform the... Read More
    Marketplace Support  Process Analyst  Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. About the role: The Process Analyst 
     is responsible for leading initiatives to drive customer and agent experience for all three sides of our marketplace. Working with our Operations, Product, and Service Excellence partners, you will identify, develop, and deliver process improvements, and solve problems at scale. This is always with the aim of improving the customer and agent experience at Deliveroo, while protecting our reputation and minimising our exposure to financial and regulatory risk. What you’ll be doing Designing and documenting agent , training materials for our agents , processes to enhance the overall experience for our marketplace support agents, consumers, riders, and restaurants.Collaborate with cross-functional teams to analyse existing processes, identify bottlenecks, and implement effective solutions to streamline operations and improve efficiency.Develop and maintain process documentation, including standard operating procedures (SOPs), process maps, and guidelines, to enhance the overall experience for our marketplace support agents, consumers, riders, and restaurants.Lead analysis and investigations into key metrics, leveraging data-driven insights to identify opportunities for improvement and automation, and prioritise initiatives effectively.Assess and prioritise incoming work in-line with business objectives to ensure all work is intentional and impactful Requirements Proven experience of designing processes, preferably within a contact centre environmentStrong analytical, written and verbal communication skills, to clearly present ideas, theories, and projects to senior management and operational teams.Proven experience of working on a global scale or in a complex, fast paced environment.Strong attention to detail is essential.Experience in working cross-functionally and creating strong relationships with external stakeholders Understanding of process improvement methodologies such as Lean, Six Sigma, or Agile, with Business Process Manager certifications desirable. Working proficiency in a second language is desirable.Be part of a 24/7 on-call rota, on-call roughly 2 weeks per quarter Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & BenefitsAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.DiversityAt Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.Please click to view our candidate privacy policy. Read Less

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