THE JOB As a Warehouse Operative, you will support the accurate, safe and efficient movement of stock across the warehouse. You will play a key role in meeting operational KPIs, service level agreements, and dispatch deadlines, directly contributing to customer satisfaction across both online and store channels. Your responsibilities will include: Getting Orders Ready and Managing Stock: Accurately pick stock using RF scanners, picking systems, or manual pick lists in line with daily productivity and accuracy targets. Pack and prepare goods securely for dispatch, ensuring accurate labelling, addressing, and documentation to guarantee timely deliveries and a positive customer experience, while maintaining agreed order accuracy and on-time dispatch KPIs. Process online and store replenishment orders in line with service level agreements (SLAs) and dispatch schedules. Conduct cycle counts and stock checks to maintain high inventory accuracy and minimise stock discrepancies. Investigate and report damaged goods, stock variances, or system inconsistencies promptly to protect operational performance. Maintain organised pick locations and storage areas in accordance with warehouse layout and operational efficiency standards. Receiving and Sending Products: Unload inbound deliveries safely and efficiently, verifying quantities and product conditions against delivery documentation. Process and book in goods accurately within warehouse management systems. Load outbound vehicles in line with dispatch plans, ensuring correct sequencing and load security. Stage, sort, and allocate goods for distribution to stores, customers, or external carriers. Ensure all shipments are correctly labelled, scanned, and documented prior to dispatch. Working Safely and Sustainably: Adhere strictly to all health and safety policies, safe systems of work, and manual handling procedures. Work in line with standard operating procedures (SOPs) to achieve productivity and quality benchmarks. Identify and communicate opportunities for operational improvement. Participate in training and development to enhance capability and flexibility across warehouse functions. Support sustainability and waste management procedures within the distribution centre. Who You Are: We are seeking individuals who are committed to efficiency, safety, and teamwork. You are: Productive and target-oriented – You work efficiently to meet daily operational KPIs. Process-driven – You follow procedures carefully and understand the importance of compliance. Safety-conscious – You prioritise safe working practices at all times. Reliable and accountable – You manage your workload effectively and take ownership of your responsibilities. Adaptable – You are flexible and able to operate across different warehouse functions as business needs require. A team player – You contribute positively to team performance and shared objectives.
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