DescriptionThe Accounts Receivable & Credit Control Manager is responsible for leading the global Order‑to‑Cash (O2C) function for a multinational business consultancy. The role oversees invoicing, credit control, cash allocation, and credit risk management across multiple countries, currencies, and operating entities but is very focused on supporting the Finance Transformation; establishing KPIs and SLAs, training, coaching and mentoring a team of 2 Credit Controllers and 6 Billing Analysts (UK and India based).
The role is critical to improving working capital performance globally and ensuring a consistent customer experience across jurisdictions and ensures timely and accurate billing, efficient collections, strong cashflow, and robust credit governance.
This is a fixed term contract for between 9 and 12 months and is considered Hybrid with London office attendance required 2 times weekly.
Key Responsibilities 1. Leadership & Team Management
Lead, coach, and organise the Credit Control and Billing teams across both UK and Pune locations.
Set clear KPIs and operational standards across both teams, ensuring alignment and collaboration between regions.
Foster a culture of accountability, continuous improvement, and high service quality.
Support team development through training and regular one to one’s, retention, and succession planning.
2. Global Order‑to‑Cash Process Ownership
Own the end‑to‑end O2C process across all global entities.
Ensure timely, accurate billing in line with contracts, project milestones, and consultancy deliverables. Oversee multi‑currency cash application and customer account reconciliations.
Standardise global AR processes while adapting to local legal and commercial requirements.
Ensure correct revenue recognition hand‑offs with accounting and project teams.
3. Credit Control & Collections Management
Lead global collections activity, ensuring timely follow‑up on overdue accounts.
Maintain strong client relationships while ensuring compliance with agreed payment terms.
Ensure disputes and invoice queries are resolved quickly via coordination with project managers, commercial teams, and operations.
Monitor and reduce aged debt for all entities, with particular focus on 60+ and 90+ buckets.
4. Credit Risk & Policy Governance
Lead customer credit assessments, onboarding, and annual credit limit reviews.
Maintain and enforce a global credit policy tailored to consultancy‑based project work.
Escalate high‑risk exposures and support decision-making at credit committee level.
Monitor potential bad debt and recommend provisioning
5. Stakeholder Engagement
Provide clear communication on billing schedules, cash collection expectations, and customer risk.
Influence stakeholders to ensure cash is prioritised, disputes are resolved, and revenue processes are followed.
6. Reporting & Controls
Produce weekly and monthly reporting on collections, aged debt, cashflow forecasts, billing performance, and KPIs
Support statutory audits and internal audit requirements
Maintain SOX or internal control compliance where required across the O2C process.
7. Continuous Improvement & Transformation
Drive standardisation of global billing and collections processes.
Identify automation, workflow, or ERP enhancements to improve accuracy and efficiency.
Lead cross‑functional improvement initiatives across Billing, Credit Control, and Project Accounting.
Maintain up‑to‑date process documentation across UK and Pune teams.
Skills, Knowledge & Expertise
Significant experience in Accounts Receivable, Credit Control, or Order‑to‑Cash management in a multinational environment
Experience managing global teams, including offshore or shared‑service teams
Strong understanding of project‑based or consultancy billing (milestones, retainers, time & materials, fixed‑fee)
Exposure to working in and supporting the successful delivery of Finance Transformation projects
Proven ability to reduce aged debt and improve DSO
Strong leadership and coaching skills, with experience managing teams across different time zones.
Excellent communication and stakeholder management skills
Strong financial and analytical capabilities
Proficiency with ERP systems and reporting tools
Experience working in a professional services or consulting environment.
Familiarity with multi‑currency AR and credit processes.
Experience with process automation or transformation programmes.
Relevant Accounts Receivable experience of at least 2 years working in AR within a shared services environment
Excellent written and verbal communication skills, ability to articulate complex information
Attention to detail, and accurate fact-based interpretation
Why DaviesDavies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
Join us and enjoy our ever-evolving benefits, including but not limited to:
Reward platform – discounts for over 800 retailers
25 days holiday (rising with service)
Well-being centre
Recognition programme
Paid fertility appointments
Fostering friendly employer
Pension - matched contribution at 5%
Life Assurance (4 x basic salary)
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
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