Dakota Hotel
based in Leeds City Centre are seeking a genuine people person with strong
administration skills for the role of Receptionist.
CONTRACT AND
PAY RATE
The role
carries a permanent contract of 40 hours per week, working any 5 days out of 7
including working weekends. The annual salary for the role is £26,000, paid
monthly.
PRIMARY ROLE
RESPONSIBILITIES
To carry out Reception duties including welcoming
guests to Dakota, checking in and out guests, carrying out ad hoc
requests, making bedroom and table reservations, light housekeeping tasks,
and handling guest billing.
Provide a consistently high level of guest service
in accordance to our service principles and values, ensuring that all
guests receive special attention and recognition.
To have a comprehensive knowledge of the Front
Office computer systems.
Work closely alongside all other departments to
ensure excellent communication and be proactive in assisting other
departments as required.
Offer additional services to make the guest
experience more seamless i.e. making restaurant reservations, assisting in
directions, delivering items to rooms.
BENEFITS
In addition to
being part of a culture infused with positivity and opportunity for ongoing
development, tangible benefits you could enjoy when you join our team include:
40 per cent off stays at any Dakota
25 per cent off drinks and dining at any Dakota
Access to our Employee Assistance Program which
includes
free private mental health support
and counselling sessions
video GP consultations and private
prescription services
access to daily rewards to be
cashed out for shopping vouchers
Access to discounted gift card platform
Support from our inhouse Mental Health Champions
Additional holiday day on the first anniversary of
your employment.
Family-friendly flexible working options
Meals on duty and uniforming
£150 bonus to recommend a friend to join our team
£10 bonus every time you are mentioned on Trip
Advisor
Free bi-annual eye testing for users of display
screen equipment
Accredited, certified compliance training given on
employment such as in Food Hygiene, Alcohol Responsibility, Data
Protection, and Health & Safety
Access to a suite of external, certified resources
via our Learning Management System
Supportive continuous professional development
culture with an annual appraisal and objectives, or a Personal Development
Plan
Opportunities to undertake both internal and
external training courses, including potential for in-house
Apprenticeships
Full terms
on our benefits can be found in our Handbook.
ABOUT DAKOTA
HOTELS
Dakota is a
growing UK-based lifestyle brand, known for our stylish hotels, bustling
brasserie Grills and upscale cocktail Bars. Dakota’s story started with two
boutique hotels on the outskirts of Edinburgh, in South Queensferry, and
Glasgow, in Eurocentral. We have now expanded into prime city centre locations
in Glasgow, Leeds, and Manchester, with more in our pipeline.
Dakota is
synonymous for delivering attentive and genuine guest service. We attract
hard-working individuals who are passionate about working to the highest
standards and have been voted within The Caterer’s Top 15 Best Employers in
Hospitality for the last five years in a row. We were also featured within the
Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as
well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+
employees.
As recent
winners of The Cateys ‘People Team of the Year’, we have award-winning internal
training programmes within Dakota Academy fostering continuous development and
ongoing training. As a result, over 75% of our leaders have been promoted
internally and, for four consecutive years, a member of our team has won a
prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under
30’ in the industry, demonstrating our success in developing talent.
Eurocentral |
Edinburgh | Glasgow | Leeds | Manchester | Newcastle
Our location, 8
Russell St, Leeds LS1 5RN, ideally located on Greek Street, we are just a 5min
walk from Leeds Train Station. We are also easily accessible by bus, close to
the east parade bus link and within a 10min walk from Leeds Bus Station.
We are an
94-bedroom luxury hotel boasting a destination cocktail bar with a champagne
room, and brasserie-style Grill.
APPLICANT
REQUIREMENTS
The successful
applicant will have/be:
A minimum of two years working experience in a
hospitality setting, preferably in a hotel environment.
A strong administrator with the ability to
prioritise and work at pace.
Experience working in 4* and 5* hotels are strongly
preferred
Great communicator and a genuine people person
Hands-on approach to all aspects of the role,
available to work flexible shifts and present in the business during peak
times
Fully computer literate. A knowledge of Shiji
property management system is desirable however full training will be
given.
Be able to be physically active in your role,
standing for much of your shift and working at pace.
An enthusiastic individual who will promote our
culture of positivity.
Be task oriented with a great pride for the work
they do and attention to detail.
Flexible with shift patterns and available around
the needs of our business.
Successful candidates must demonstrate having
researched our brand and a genuine desire to be part of our team.
APPLY
To apply,
please send us your up to date CV.
For more
information on our luxury hotel, please visit us on our social pages
linked above.
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