Dakota Hotel based in Leeds city centre are
seeking a hospitality professional with experience coordinating events for the
role of an Events Coordinator.
CONTRACT AND PAY RATE
The role carries a permanent contract of a
minimum of 40 hours per week working any 5 days out of 7 including occasional weekends
and evenings.
Earnings are £12.70 per hour, paid weekly equating to a minimum
guaranteed gross annual salary of circa £26,500 (inclusive of the anticipated
tronc payment).
PRIMARY ROLE RESPONSIBILITIES
·
Deliver fantastic guest service as a
reservationist and coordinator for event bookings. Provide a consistently
excellent level of guest service in accordance with our service principles and
values, ensuring that all guests receive special attention and
recognition.
·
Be responsible for capturing event enquiries, securing
all enquiries with relevant contracts and deposits, delivering personalised
show arounds, and being the point of contact for guests.
·
Manage the reservations and
events inbox with efficiency and attention to detail, prioritising enquiries to
deliver prompt, professional responses while effectively managing own time and
workload.
·
Organise and coordinate events from start to finish
before handing over event requirements to our operations team to deliver the
experience, working closely to our F&B Manager and Head Chef to arrange all
event requirements. Work closely with all other departments
especially F&B, effectively communicating and handing over information from
planning stages to delivery.
·
Always work to upsell the entire Dakota experience,
including our Bar and Restaurant, and additional services. As part of the
designated sales activities, attend wedding fayres, host VIP events, and
provide feedback into marketing collateral in relation to events sales needs.
·
Create function sheets with all the events
details on a weekly basis to present at the hotel weekly operations meeting.
Work closely with the Front of House Team to give recognition to our repeat
guests and to tailor the guest experience.
·
Be hands-on in completing the aspects of
detailing for an event such as collating pre-orders for private dinners over
10, creating name cards with guest’s menu choices and hand over to the
operations team, and creating a table plans for our guests.
·
Actively undertake
Bar and Grill Assistant duties when not working on events, contributing on the
floor to the delivery of a high-quality Food and Beverage experience.
BENEFITS
In addition to being part of a culture infused with positivity and
opportunity for ongoing development, tangible benefits you could enjoy when you
join our team include:
·
Special
discounts on stays and dining at any Dakota
·
Access to our
Employee Assistance Program which includes free private mental health support
and counselling sessions, video GP consultations and private prescription
services, as well as access to daily rewards to be cashed out for shopping
vouchers
·
Support from
our inhouse Mental Health Champions
·
Additional
holiday day on the first anniversary of your employment
·
Family-friendly
flexible working options
·
Meals on duty
and uniforming
·
Bonuses to
recommend a friend to join our team and every time you are mentioned on Trip
Advisor
·
Accredited,
certified compliance training given on employment
·
Access to a
suite of external, certified resources via our Learning Management System
·
Supportive
continuous professional development culture with an annual appraisal and
objectives, or a Personal Development Plan
·
Opportunities
to undertake both internal and external training courses, including potential
for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a
growing UK-based lifestyle brand, known for our stylish hotels, bustling
brasserie Grills and upscale cocktail Bars. Dakota’s story started with two
boutique hotels on the outskirts of Edinburgh, in South Queensferry, and
Glasgow, in Eurocentral. We have now expanded into prime city centre locations
in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline.
Dakota is synonymous for delivering
attentive and genuine guest service. We attract hard-working individuals who
are passionate about working to the highest standards and have been voted
within The Caterer’s Top 15 Best Employers in Hospitality for the last five
years in a row. We were also featured within the Top 10 employers in the 2024
Sunday Times Best Places to Work in the UK, as well as being awarded the
Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People
Team of the Year’, we have award-winning internal training programmes within
Dakota Academy fostering continuous development and ongoing training. As a
result, over 75% of our leaders have been promoted internally and, for four
consecutive years, a member of our team has won a prestigious Acorn Award
awarded by The Caterer to the ‘Top 30 under 30’ in the industry,
demonstrating our success in developing talent.
Eurocentral | Edinburgh | Glasgow | Leeds
| Manchester | Newcastle
Our location, 8 Russell St, Leeds LS1 5RN, ideally located on Greek
Street, we are just a 5min walk from Leeds Train Station. We are also easily
accessible by bus, close to the east parade bus link and within a 10min walk
from Leeds Bus Station.
We are an 94-bedroom luxury hotel boasting a destination cocktail bar
with a champagne room, and brasserie-style Grill.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
·
A minimum of two years experience working in
a hotel environment in roles including reception, reservations, or events.
[required]
·
A minimum of two years experience in a
weddings and events coordination role, ideally in a 4* or 5* location/venue. [required]
·
Strong organisation skills with the ability
to prioritise and deliver exception service. [required]
·
A sales approach to work and demonstrable
experience in capturing new revenue. [required]
·
A qualification in hospitality or events.
[desired]
·
An appreciation for the operational elements
of delivering an event and the ability to communicate well with all relevant
departments.
·
Demonstrable sales experience and a track
record of achieving revenue targets.
·
An enthusiastic individual who will promote
our culture of positivity.
·
Be task oriented with a great pride for the
work they do and attention to detail.
·
Flexible with shift patterns and available
around the needs of our business.
·
Successful candidates must demonstrate having
researched our brand and a genuine desire to be part of our team.
An enthusiastic
individual who will promote our culture of positivity.
Be task oriented
with a great pride for the work they do and attention to detail.
Flexible with
shift patterns and available around the needs of our business.
Successful
candidates must demonstrate having researched our brand and a genuine
desire to be part of our team.
APPLY
Please send us your up to date CV.
Visit our Careers page to learn about current opportunities
and find your #DreamRolesAtDakota – we’d love to hear from you!
For more information on our luxury
hotel, please visit our:
Website
Dakota Hotels Instagram
Trip Advisor
Facebook page
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