Job ID: 5479 | Work Model: Full-Time | Contract Type: Temporary | Job Category: Customer Service
Role: Collections AdministratorContract: Fixed term contract – 12 monthsHours: Monday – Friday 0830-1730Location: Northampton Why Join DACHSER?At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics. Purpose Of the Role:To coordinate and support collection and procurement activities, ensuring goods are collected efficiently and in line with operational requirements. This includes liaising with internal teams, suppliers, and transport partners, maintaining accurate documentation, and ensuring smooth and timely execution to meet business and customer needs.ResponsibilitiesCoordinate closely with local collection partners and transport teams to ensure smooth and timely collectionsProvide proactive updates and maintain regular communication with customers regarding their shipmentsArrange and support special deliveries and charter requests where requiredProcess and monitor collections using internal systems and reports, including Active Reports, unloading reports, hall records, residual item lists, and management reportsHandle customer queries and complaints professionally, ensuring timely resolutionMonitor and support KPI performance, ensuring operational targets and service standards are metThe ideal candidate will have Previous experience in transport, logistics, freight forwarding, or a customer service–focused role would be highly desirableStrong customer service skills, with the ability to communicate confidently and professionally with both customers and internal teamsExperience using CRM systems and confidence working with Microsoft Excel, including updating records, tracking data, and producing basic reportsHighly organised, with the ability to manage multiple tasks and prioritise effectively in a fast-paced environmentStrong attention to detail, ensuring accuracy across systems and documentationProactive and solution-focused, with the ability to resolve issues and take ownership of tasksA team player with a positive attitude and willingness to support colleagues and wider operational goalsBenefits That Support YouAt DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:Free Car Parking — hassle-free parking every day, so your commute is stress-free.25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.Health Perks — free eye tests and money-off vouchers to keep you feeling your best.Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.Long Service Awards — we celebrate and reward your loyalty and commitment over time. Join Our Inclusive FamilyAt DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
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