Who are we?Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.Service Centre Manager:Working within our busy Operations Team, the role is responsible for the daily running of the Redhill Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.This role will be based from our Redhill Service Centre, working Monday to Friday, days only. 40 hours a week between 7am - 5pm. Responsibilities of Service Centre Manager:Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customersManaging a team of people including Water Delivery Drivers, Technicians and Stock and Inventory ControllersEnsuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely mannerEnsuring all vehicles are compliant, working in close partnership with FleetWorking closely with Technical Training Managers, ensuring Technicians receive the appropriate trainingEnsure that stock levels are maintained within the Service CentreEnsure the team are using the ERP system correctlyMeet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People DevelopmentSupport the recruitment processesAbility to support driver routing, working alongside the SupervisorRequirementsEssential:Strong communication skills with the ability to inspire, motivate and manage a teamDecisive and effective decision making, problem resolving and time managementDemonstrate high levels of resilience, self-motivated and flexibleProven record of managing a fast-paced OperationFull driving licenceAble to complete daily reportingDesirable:National CPCValid FLT LicenceKnowledge of using a CRM systemBenefits23 days' holiday + Bank HolidaysCompany Pension schemeCompany Sick Pay (after qualifying period)Cycle to Work scheme availableEmployee rewards and discountsOption to join Health Care Cash Plan24/7 365-day access to Employee Assistance Programme through Health AssuredAccess to on-going learning and development with our online learning platformOpportunity for career progressionThere’s onsite parking
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