Store Manager 40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified.The most important characteristic for anyone joining us is an alignment to our core values. You will be the type of person that always looks to improve things by finding a way that is simpler or simply better (Pioneer). You will be someone that takes pride in their work, always doing it properly even when you’re exhausted (Proud). And you will do all of this without ego, staying humble, accessible and empathetic (For All). Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all. The role: Passionate about leading and developing a high performing team both through recruitment and performance management aligned with objective setting Ensure the seamless running of the store by working closely with our HQ departments Manage all dispensing activities and be responsible for your team’s optical learning and progression Act as an ambassador for Cubitts, helping to educate and excite others about our mission Clearly communicate daily focuses to the team underpinned by our brand values To comfortably explain eye health, eyewear and prescription terminology to patients Exceptional product knowledge, explaining features and benefits of lenses and Cubitts frames Ensure the team provides impeccable lens and frame selection, delivering perfecting fitting frames Lead and train on Cubitts Bespoke services, supported by our marketing leading technology Ensure company procedures are followed to protect inventory and assets Oversee the timely execution of product launches and all displays in line with company direction Plan events and develop outreach to build relationships with the local community in order to drive revenue and create brand awareness RequirementsWho you are You have 2+ years of store management experience within a strong customer focused brand. Your experience does not have to be within optical retail, however, a passion for Cubitts products, service and ethos is essential. A natural people leader with experience of delivering an exemplary customer experience through your team is essential You’re looking to grow your career with an exciting, purpose-led company where you can make a meaningful impact. You demonstrate initiative, positivity, and patience in your approach to leadership and day-to-day operations. A strong business leader with proven commercial acumen. A stickler for store standards and store presentation, creating the best environment for our customers and teams. A brand ambassador, who is naturally curious and keen to develop within our growing company You're an excellent communicator — confident in both written and verbal communication. You thrive in fast-paced environments, enjoy taking on responsibility, and take genuine pride in your work. You’re highly organised, with great attention to detail and a strong appreciation for aesthetics and presentation. You’re aligned with our brand values — Pioneers, Proud, and For All — and are inspired to bring them to life in everything you do Our ValuesPioneersLeads by example with courage and positivity, inspiring their team to think innovatively, take risks, and continuously grow both personally and professionally.ProudLeads with dedication to excellence, inspiring and supporting their team to uphold high standards, pay attention to detail, and go the extra mile to achieve the best outcomesFor AllHumble and empathetic, they foster inclusivity, encourage teamwork through shared challenges, communicate openly, and celebrate individual and team strengthsBenefitsSome nice things you’ll getComplimentary spectacles, eye examinations and generous discountsOption to buy and sell holidayPaid time away for the important moments in lifeAnnual season ticket loanCycle to work schemeLife assuranceSubscription to Champion HealthUnlimited You Can Now Business Skills TrainingAt Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.ContractType: Permanent- 40 hours Monday-SundaySalary: £40,341Job grade: Store Manager Lvl 2Working location: Cubitts Covent Garden, 41 Monmouth Street, London, WC2H 9DD
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