Location: Whiteley
Salary: £27,456
Role Type: Full Time
Hours: 40
Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.
Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.
We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it’s people, you’ll find CSG is a great place to be.+
Benefits of a CSG employee: Attractive basic salary
Annual bonus scheme for all employees.
Long Service Award.
Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
Employee referral bonus scheme.
Attractive pension plan.
Share Options – buy into our family future.
Company perks for retail outlet discounts and more.
Further development opportunities through in-house, external training and apprenticeship schemes.
Company health care cash plan – dental / opticians / physio / online GP etc.
Dress down Fridays.
Modern office only 5 minutes from Whiteley
Standing / sitting desks.
A daily food & coffee truck
33 days holiday inclusive of public bank holidays.
Holiday Buy and Sell Scheme. Role Accountabilities: To monitor all enquiries that are emailed to the business and follow up to confirm information and distribute to the sales team.
To Follow up on all leads and pass to sales team
To support Telesales team inputting internally validated information into CRM package to generate quote efficiently.
To generate new business sales within specific industry sectors in line with Group expectations from existing clients and potential new clients; providing first class customer service.
To support website (Chat) online customer’s instant access.
To Support Telesales team, answering calls, Quotes, online enquiries.
To account manage regular long-standing accounts.
Demonstrate CSG performance behaviours.
Comply with Group H&S policies and behaviours.
To work collaboratively with the Marketing, Tendering and Telesales teams
Answer inbound calls from all customers professionally and to promote all CSG services through direct communication such as telephone calls, emails Web
Develop new relationships with Current accounts and generate income for the Group in line with a target of invoiced revenue.
Contact and handle customer’s needs by building relationships and account manage key clients.
Follow up on all web enquiries and confirm enquiry details.
Work collaboratively with the Marketing, Field Sales, Tendering and Sewage Telesales teams
Ensure effective communication flows between All customers and Telesales teams.
Act on all leads and customer information as supplied by the website and CSG Team.
Ensure any individual market research undertaken is shared with the tendering, sales and marketing teams.
Ensure all sales administration is completed and submitted in line with deadlines.
Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, opportunities, quotes and complaints.
Compliance with the Group’s H&S policy and behaviours.
Ensure personal responsibilities under the Group’s H&S policy are understood.
Act in a manner that keeps yourself and your colleagues safe at all times.
Demonstrate CSG performance behaviours
Demonstrate and provide the highest levels of service and professionalism to internal and external customers.
Be proactive and adopt a focused approach to all your activities.
Communicate clearly at all levels within the business.
Proactively manage your time and activities to ensure high level of efficiency and output. Person Specification The Candidate: Degree Qualification
Effective verbal and written communication skills including an ability to effectively deal with telephone and email enquiries.
Maintains and inspires a results-driven approach, focuses on results and critical performance indicators
Identifies opportunities and is pro-active in putting forward ideas and potential solutions
Shows by a range of verbal and non-verbal signals that the information being received is understood
Good IT skills with experience of using MS Outlook, Word and Excel preferrable
High level of accuracy and attention to detail
Effective organisational skills
Evidence of ability to work co-operatively with others to meet tight deadlines.
To complete Customer Service apprenticeship Level 2.
Option to complete essentials to telesales (BMS) after 12 months. CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.
If you think that you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website bellow. CSG takes the security of your data seriously. To find out how we process your data for recruitment purposes, please read our recruitment privacy notice.
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