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Crown
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  • Customer Care Representative - Birmingham  

    - Birmingham
    Job Description To deliver Excellence in Customer Care, whilst also ac... Read More
    Job Description To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day. Representatives are required to maintain good housekeeping in relation to WIP (Work In Progress), and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK. They should be equipped with an excellent Customer Care mantra which involves them going the extra mile to accommodate the needs of the customer.The Customer Care team are required to achieve specific targets set in relation to KPI's and Service Budgets.Customer CareBuild relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.Service Call Intake & DispatchReceive service repair and maintenance requests from customer and enter into in-house software.Jeopardy management of open work orders, ensuring all customer SLA’s are met. Report any non-compliance issues to Management. Process Crown owned equipment repair information into in-house software. Regular monitoring of service dashboard to ensure WIP is processing within targets.Clocking ValidationReview automatically generated daily clocking reports relating to technician time clocking, and make any required adjustments.InvoicingVerify all labour and part items are present on work orders, and generate accurate invoices.PM AgreementsEnter PM agreements into in-house software for scheduling and update as necessary.EstimatesDaily review of all outstanding estimates on in-house software, and regular communication with customers to bring these to a satisfactory conclusion.Invoice QueriesReview and resolve any invoice queries in line with the company’s 5 day handling time.EmailsRegular handling of incoming emails to the generic Customer Care email address.Person SpecificationEssential Skills:A high level of Customer Care and a strong administrative background is required.Excellent communication skills both written and verbal and a fantastic telephone manner are essential.Attention to detail with good organisational skills and the ability to prioritise workloadExperience gained within a similar role desirable.This position requires excellent IT skills with an ability to learn new procedures.Fully IT literate with a good knowledge of Word and Excel The Customer Care Representative will have an ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic.Vacancy DetailsHours of Work:Monday to Thursday – 8:00am to 4:30pm with one hour for lunch.Friday – 8:00am to 4:00pm with one hour for lunch. Competitive salary package (dependent on experience)Company pension plan.In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:25 days annual leave plus bank holidays.Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. Read Less
  • Area Sales Manager - ME  

    - Maidstone
    Job Description Reporting to the Branch Sales Manager, your key respon... Read More
    Job Description Reporting to the Branch Sales Manager, your key responsibility is the growth of a specific sales region. The area already hosts an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base.We are looking for candidates that come from a Materials Handling background and ideally within the Fork Lift Industry. You will play a key role in all stages of the sales process, including initial prospecting, appointment making, customer presentations and demonstrations through to ultimately closing the deal.The efficient planning and management of the territory is as crucial as your work ethic, drive and enthusiasm.Offering a Consultative approach, working across all levels from shop floor to board level, you will develop a thorough understanding of each prospect or customer and their operations, looking for opportunity to secure new business, develop further business or provide additional value.We are looking for an individual who can demonstrate a successful sales track record within the electric warehousing equipment sector or a similar or aligned industry such as pallet racking systems.We place emphasis on career stability and therefore look for an employment history that demonstrates this. You will be a self-starter and have a strong work ethic, high energy, drive and determination.Person SpecificationEssential Skills:Candidate should have a minimum of 5 years Materials Handling sales background ideally within the Fork Lift Industry.Strong new business development skills.Effective account management / development capabilities.Personable – ability to build strong relationships.Strong presentation and customer facing skills (written and verbal presentations, equipment demonstration, price negotiation and objection handling).Commercial acumen (need identification, market awareness, competitor awareness).Solution sales ability.Numerically competent.IT skills (Microsoft Office, email etc.).Excellent organisational skills (specifically territory planning, time management and working to deadline).Ability to absorb client information and communicate features and benefits to customersVacancy DetailsHours of Work:Monday to Friday – 37 hours per week, but may be more to fulfil the job requirements.Target Salary:Highly competitive salary plus excellent commission and quarterly bonus.Company Vehicle:Company car & fuel card; private mileage benefit subject to tax regulations.Holidays:25 days holiday and Bank Holidays.Pension:Company pension plan.In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. Read Less
  • National Accounts Manager - (Business Development)  

    - Basingstoke
    Job Description Responsible for the acquisition of new NAs (70%), and... Read More
    Job Description Responsible for the acquisition of new NAs (70%), and the engagement and penetration of low share IAs in country (30%), this includes providing support to NA Managers (Account Management) /Dealers to increase engagement and penetration, and sales to International Accounts. This position reports to the General Manager National Accounts. Person Specification Key Tasks KEY TASKS Management of International Accounts ·Grow market position and customer share; develop sales strategies for assigned accounts to achieve this ·Identify with the GM National Accounts, which accounts need managing and maintaining by the National Accounts Manager (account management), and which need penetrating (business development).Manage and review. ·Scope and acquire new business opportunities with new customers which strategically fit the Crown product, sector and services portfolio ·Establish multi-level relationships within the accounts, supporting the sales strategy on a national level; proactively engage with local customer locations to achieve this ·Make sure customer intelligence is thorough, detailed and all opportunities are addressed ·Establish an annual regional sales budget and communicate this within the budgeting process ·Drive the business centrally and locally ensuring information is shared and stakeholders are fully briefed Reporting, PTP, CRM, and Discount requests ·Ensure accurate and timely data and reporting; implement C360 for activity and sales forecasting ·Ensure the nominated accounts volumes are accurately forecast, and monitored by performance to plan (PTP), support, review and manage ·Provide full and factual data to allow discount decisions to be made Team Working and collaboration ·Support a collaborative team approach; share information with all stakeholders where relevant, including the Crown Branch and Service network, Dealer Operations, other Crown departments such as Product Marketing, Infolink/Insite Services, Motive Power and Customer Support to ensure sufficient support and coordination is met to acquire new and maintain existing customers Employee Development and Miscellaneous ·Support a can-do working environment based on performance and success ·Extensive travel, and customer visits (80%) ·Act on various projects as needed. Perform other duties as assigned Vacancy Details Hours of Work: Monday to Friday – 37 hours per week, but may be more to fulfil the job requirements. Target Salary: Competitive salary Company Vehicle: Company car & fuel card; private mileage benefit subject to tax regulations. Holidays: 25 days holiday plus Bank Holidays. Pension: Company pension plan. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. Read Less
  • Job Description Answer and process incoming parts requests from all UK... Read More
    Job Description Answer and process incoming parts requests from all UK branches.-Pull orders, receive, and put away stock. -Order parts and develop relationships with Crown Parts Centre and outside vendors. -Enhance branch satisfaction with parts support and by responding to branch concerns/requests. -Maintain direct contact with all branch parts coordinators/ administrators. -Process paperwork. -Inventory control to include cycle counts of stockroom. Person Specification Essential Skills: -GCSEs or equivalent -Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills -Parts or inventory control experience and lift truck industry experience preferred -Working knowledge of Microsoft Office (including Excel and Word), Parts and Service manuals, Internet) Ordering software. -Ability to follow instructions given in written, oral or diagram form. -Ability to problem solve and find alternative solutions with regards to long lead times from suppliers. -Flexibility to work as part of a team and as an individual. Desirable Skills: -Knowledge of Baan software or equivalent package Vacancy Details Hours of Work: Monday to Thursday – 08:00am to 16:30pm (with 1 hour unpaid for lunch) Friday – 08:00am to 4:00pm (with 1 hour unpaid for lunch) Salary: Dependent on experience Holidays: 25 days holiday. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: Company pension plan. 25 days annual leave plus bank holidays. Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. Read Less
  • Job Description To carry out service and repairs to equipment on custo... Read More
    Job Description To carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures. The role will involve working to a planned schedule of service and maintenance jobs at our client’s premises. To ensure van stock is monitored / counted, and sufficient for the day to day maintenance of the fleet. To carry out inspections and monitor the safety of the repaired and maintained trucks. To accurately complete job sheets, timesheets and purchase requisition and parts paperwork within the required timescales. To take responsibility for all equipment and tooling (including van/laptop/tablet etc.) and ensure that it is in a safe condition for the type of work being undertaken. To work to strict planned schedules and deadlines. To be considered for the role you will need to have knowledge of at least one of the following areas, and be able, willing and accepting of additional training to allow you to excel within Crown Lift Trucks Ltd. Mechanical engineering Electrical engineering Hydraulics
    You will have the ability to work independently and in a team, hold good communication skills, work to a high standard and be able to work to timescales as required. Person Specification Essential Skills: Must hold full UK Driving Licence. Proficient in fault finding and repair. Educated with an ability to achieve a grade C in English and maths at GCSE. Experience of Health & Safety requirements working in a workshop practice. Commitment to continuing personal and professional development. Excellent organisational skills, resourceful and solution driven. A high standard of accuracy and attention to detail. Ability to multi‐task, prioritising workloads to work to tight deadlines. Ability to work independently or in a team. Clear communication skills – oral and written. Consultation and negotiation skills. Flexibility to cope with diverse needs of the post. Highly motivated and possessing a resilience to work under pressure. Positive, personable and optimistic with a can do attitude. Desirable Skills:  Recent and relevant experience of working in the forklift truck service environment, but not essential. Engineering qualification. Vacancy Details Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes unpaid for lunch. Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations). Holidays: 25 days holiday plus Bank Holidays. Pension: Company pension plan. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: Door to door payment. Support with tooling Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. An further question please contact me or alternatively please call me on 07711 368935  Read Less

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