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Crown
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  • Customer Care Representative - Birmingham  

    - Birmingham
    Job Description To deliver Excellence in Customer Care, whilst also ac... Read More
    Job Description To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required. This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day. Representatives are required to maintain good housekeeping in relation to WIP (Work In Progress), and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK. They should be equipped with an excellent Customer Care mantra which involves them going the extra mile to accommodate the needs of the customer. The Customer Care team are required to achieve specific targets set in relation to KPI's and Service Budgets. Customer Care Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site. Service Call Intake & Dispatch Receive service repair and maintenance requests from customer and enter into in-house software. Jeopardy management of open work orders, ensuring all customer SLA’s are met.  Report any non-compliance issues to Management.  Process Crown owned equipment repair information into in-house software.  Regular monitoring of service dashboard to ensure WIP is processing within targets. Clocking Validation Review automatically generated daily clocking reports relating to technician time clocking, and make any required adjustments. Invoicing Verify all labour and part items are present on work orders, and generate accurate invoices. PM Agreements Enter PM agreements into in-house software for scheduling and update as necessary. Estimates Daily review of all outstanding estimates on in-house software, and regular communication with customers to bring these to a satisfactory conclusion. Invoice Queries Review and resolve any invoice queries in line with the company’s 5 day handling time. Emails Regular handling of incoming emails to the generic Customer Care email address. Person Specification Essential Skills: A high level of Customer Care and a strong administrative background is required. Excellent communication skills both written and verbal and a fantastic telephone manner are essential. Attention to detail with good organisational skills and the ability to prioritise workload Experience gained within a similar role desirable. This position requires excellent IT skills with an ability to learn new procedures. Fully IT literate with a good knowledge of Word and Excel The Customer Care Representative will have an ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic. Vacancy Details Hours of Work: Monday to Thursday – 8:00am to 4:30pm with one hour for lunch. Friday – 8:00am to 4:00pm with one hour for lunch. Target Salary:  Competitive salary package (dependent on experience)  Holidays:  25 days holiday.  Pension: Company pension plan. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: 25 days annual leave plus bank holidays. Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Employee assistance programme. Read Less
  • Area Sales Manager - CF/NP/GL/HR/SA/LD  

    - Cardiff
    Job Description Reporting to the Branch Sales Manager, your key respon... Read More
    Job Description Reporting to the Branch Sales Manager, your key responsibility is the growth of a specific sales region. The area already hosts an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base. We are looking for candidates that come from a Materials Handling background and ideally within the Fork Lift Industry. You will play a key role in all stages of the sales process, including initial prospecting, appointment making, customer presentations and demonstrations through to ultimately closing the deal. The efficient planning and management of the territory is as crucial as your work ethic, drive and enthusiasm. Offering a Consultative approach, working across all levels from shop floor to board level, you will develop a thorough understanding of each prospect or customer and their operations, looking for opportunity to secure new business, develop further business or provide additional value. We are looking for an individual who can demonstrate a successful sales track record within the electric warehousing equipment sector or a similar or aligned industry such as pallet racking systems. We place emphasis on career stability and therefore look for an employment history that demonstrates this. You will be a self-starter and have a strong work ethic, high energy, drive and determination. Person Specification Essential Skills: Candidate should have a minimum of 5 years Materials Handling sales background ideally within the Fork Lift Industry. Strong new business development skills. Effective account management / development capabilities. Personable – ability to build strong relationships. Strong presentation and customer facing skills (written and verbal presentations, equipment demonstration, price negotiation and objection handling). Commercial acumen (need identification, market awareness, competitor awareness). Solution sales ability. Numerically competent. IT skills (Microsoft Office, email etc.). Excellent organisational skills (specifically territory planning, time management and working to deadline). Ability to absorb client information and communicate features and benefits to customers Vacancy Details Hours of Work: Monday to Friday – 37 hours per week, but may be more to fulfil the job requirements. Target Salary: Highly competitive salary plus excellent commission and quarterly bonus. Company Vehicle: Company car & fuel card; private mileage benefit subject to tax regulations. Holidays: 25 days holiday and Bank Holidays. Pension: Company pension plan. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. Read Less
  • Field Service Engineer - South Central  

    - Basingstoke
    Job Description To carry out service and repairs to equipment on custo... Read More
    Job Description To carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures. The role will involve working to a planned schedule of service and maintenance jobs at our client’s premises. To ensure van stock is monitored / counted, and sufficient for the day to day maintenance of the fleet. To carry out inspections and monitor the safety of the repaired and maintained trucks. To accurately complete job sheets, timesheets and purchase requisition and parts paperwork within the required timescales. To take responsibility for all equipment and tooling (including van/laptop/tablet etc.) and ensure that it is in a safe condition for the type of work being undertaken. To work to strict planned schedules and deadlines. To be considered for the role you will need to have knowledge of at least one of the following areas, and be able, willing and accepting of additional training to allow you to excel within Crown Lift Trucks Ltd. Mechanical engineering Electrical engineering Hydraulics
    You will have the ability to work independently and in a team, hold good communication skills, work to a high standard and be able to work to timescales as required. Person Specification Essential Skills: Must hold full UK Driving Licence. Proficient in fault finding and repair. Educated with an ability to achieve a grade C in English and maths at GCSE. Experience of Health & Safety requirements working in a workshop practice. Commitment to continuing personal and professional development. Excellent organisational skills, resourceful and solution driven. A high standard of accuracy and attention to detail. Ability to multi‐task, prioritising workloads to work to tight deadlines. Ability to work independently or in a team. Clear communication skills – oral and written. Consultation and negotiation skills. Flexibility to cope with diverse needs of the post. Highly motivated and possessing a resilience to work under pressure. Positive, personable and optimistic with a can do attitude. Desirable Skills:  Recent and relevant experience of working in the forklift truck service environment, but not essential. Engineering qualification. Vacancy Details Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch. Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations). Holidays: 25 days holiday plus Bank Holidays. Pension: Company pension plan. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: Door to door payment. Support with tooling Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. Read Less
  • Field Service Engineer - South Central  

    Job Description To carry out service and repairs to equipment on custo... Read More
    Job Description To carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures. The role will involve working to a planned schedule of service and maintenance jobs at our client’s premises. To ensure van stock is monitored / counted, and sufficient for the day to day maintenance of the fleet. To carry out inspections and monitor the safety of the repaired and maintained trucks. To accurately complete job sheets, timesheets and purchase requisition and parts paperwork within the required timescales. To take responsibility for all equipment and tooling (including van/laptop/tablet etc.) and ensure that it is in a safe condition for the type of work being undertaken. To work to strict planned schedules and deadlines. To be considered for the role you will need to have knowledge of at least one of the following areas, and be able, willing and accepting of additional training to allow you to excel within Crown Lift Trucks Ltd. Mechanical engineering Electrical engineering Hydraulics
    You will have the ability to work independently and in a team, hold good communication skills, work to a high standard and be able to work to timescales as required. Person Specification Essential Skills: Must hold full UK Driving Licence. Proficient in fault finding and repair. Educated with an ability to achieve a grade C in English and maths at GCSE. Experience of Health & Safety requirements working in a workshop practice. Commitment to continuing personal and professional development. Excellent organisational skills, resourceful and solution driven. A high standard of accuracy and attention to detail. Ability to multi‐task, prioritising workloads to work to tight deadlines. Ability to work independently or in a team. Clear communication skills – oral and written. Consultation and negotiation skills. Flexibility to cope with diverse needs of the post. Highly motivated and possessing a resilience to work under pressure. Positive, personable and optimistic with a can do attitude. Desirable Skills:  Recent and relevant experience of working in the forklift truck service environment, but not essential. Engineering qualification. Vacancy Details Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch. Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations). Holidays: 25 days holiday plus Bank Holidays. Pension: Company pension plan. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: Door to door payment. Support with tooling Excellent discount scheme with access to the best perks from some of the UK’s biggest brands Tell us Health. Read Less
  • Workshop Engineer -  

    - Birmingham
    Job Description To complete inspections and safety checks in accordanc... Read More
    Job Description To complete inspections and safety checks in accordance with industry practice and regulations. To complete day to day service, repair and maintenance of forklift trucks, handling equipment and plant. Complete fault finding and repairs to meet first-fix targets. New equipment preparation. Sourcing of parts from internal or external supplier. Communicate quickly/efficiently to ensure downtime is kept to a minimum and achieve first-fix targets. Work to company procedures and current Health and Safety / COSHH regulations. Continually seek and act upon opportunities for personal and team development. Carry out other duties which may or may not be related to the job, as reasonably requested by management. To be considered for the role you will need to have knowledge of at least one of the following areas, and be able, willing and accepting of additional training to allow you to excel within Crown Lift Trucks Ltd. Mechanical engineering Electrical engineering Hydraulics You will have the ability to work independently and in a team, hold good communication skills, work to a high standard and be able to work to timescales as required.Person Specification Essential Skills: Must hold full UK Driving Licence. Proficient in fault finding and repair. Educated with an ability to achieve a grade C in English and maths at GCSE. Experience of Health & Safety requirements working in a workshop practice. Commitment to continuing personal and professional development. Excellent organisational skills, resourceful and solution driven. A high standard of accuracy and attention to detail. Ability to multi‐task, prioritising workloads to work to tight deadlines. Ability to work independently or in a team. Clear communication skills – oral and written. Consultation and negotiation skills. Flexibility to cope with diverse needs of the post. Highly motivated and possessing a resilience to work under pressure. Positive, personable and optimistic with a can do attitude. Desirable Skills:  Recent and relevant experience of working in the forklift truck service environment, but not essential. Engineering qualification. Vacancy Details Hours of Work: Monday to Friday – 8 hours per day, with 30 minutes for lunch. Holidays: 25 days holiday plus Bank Holidays. Pension: Company pension plan. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: Support with tooling Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. If you have any queries in relation to this vacancy please feel free to contact me via or on 0800 470 4677 . Thank you for your interest. Read Less
  • Workshop Technician - Basingstoke  

    - Basingstoke
    Job Description To complete inspections and safety checks in accordanc... Read More
    Job Description To complete inspections and safety checks in accordance with industry practice and regulations. To complete day to day service, repair and maintenance of forklift trucks, handling equipment and plant. Complete fault finding and repairs to meet first-fix targets. New equipment preparation. Sourcing of parts from internal or external supplier. Communicate quickly/efficiently to ensure downtime is kept to a minimum and achieve first-fix targets. Work to company procedures and current Health and Safety / COSHH regulations. Continually seek and act upon opportunities for personal and team development. Carry out other duties which may or may not be related to the job, as reasonably requested by management. To be considered for the role you will need to have knowledge of at least one of the following areas, and be able, willing and accepting of additional training to allow you to excel within Crown Lift Trucks Ltd. Mechanical engineering Electrical engineering Hydraulics You will have the ability to work independently and in a team, hold good communication skills, work to a high standard and be able to work to timescales as required.Person Specification Essential Skills: Must hold full UK Driving Licence. Proficient in fault finding and repair. Educated with an ability to achieve a grade C in English and maths at GCSE. Experience of Health & Safety requirements working in a workshop practice. Commitment to continuing personal and professional development. Excellent organisational skills, resourceful and solution driven. A high standard of accuracy and attention to detail. Ability to multi‐task, prioritising workloads to work to tight deadlines. Ability to work independently or in a team. Clear communication skills – oral and written. Consultation and negotiation skills. Flexibility to cope with diverse needs of the post. Highly motivated and possessing a resilience to work under pressure. Positive, personable and optimistic with a can do attitude. Desirable Skills:  Recent and relevant experience of working in the forklift truck service environment, but not essential. Engineering qualification. Vacancy Details Hours of Work: Monday to Friday – 8 hours per day, with 30 minutes for lunch. Holidays: 25 days holiday. Pension: Company pension plan. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: Company pension plan. 25 days annual leave plus bank holidays. Support with tooling. Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. If you have any queries in relation to this vacancy please feel free to contact me via or on 0800 470 4677 . Thank you for your interest. Read Less
  • Field Service Engineer - Manchester/Oldham  

    Job Description To carry out service and repairs to equipment on custo... Read More
    Job Description To carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures. The role will involve working to a planned schedule of service and maintenance jobs at our client’s premises. To ensure van stock is monitored / counted, and sufficient for the day to day maintenance of the fleet. To carry out inspections and monitor the safety of the repaired and maintained trucks. To accurately complete job sheets, timesheets and purchase requisition and parts paperwork within the required timescales. To take responsibility for all equipment and tooling (including van/laptop/tablet etc.) and ensure that it is in a safe condition for the type of work being undertaken. To work to strict planned schedules and deadlines. To be considered for the role you will need to have knowledge of at least one of the following areas, and be able, willing and accepting of additional training to allow you to excel within Crown Lift Trucks Ltd. Mechanical engineering Electrical engineering Hydraulics
    You will have the ability to work independently and in a team, hold good communication skills, work to a high standard and be able to work to timescales as required. Person Specification Essential Skills: Must hold full UK Driving Licence. Proficient in fault finding and repair. Educated with an ability to achieve a grade C in English and maths at GCSE. Experience of Health & Safety requirements working in a workshop practice. Commitment to continuing personal and professional development. Excellent organisational skills, resourceful and solution driven. A high standard of accuracy and attention to detail. Ability to multi‐task, prioritising workloads to work to tight deadlines. Ability to work independently or in a team. Clear communication skills – oral and written. Consultation and negotiation skills. Flexibility to cope with diverse needs of the post. Highly motivated and possessing a resilience to work under pressure. Positive, personable and optimistic with a can do attitude. Desirable Skills:  Recent and relevant experience of working in the forklift truck service environment, but not essential. Engineering qualification. Vacancy Details Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes unpaid lunch. Company Vehicle: A company van and fuel card are provided with the option for private use (subject to tax regulations). Holidays: 25 days holiday plus bank holidays. Pension: Company pension plan. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: Door to door payment. Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Tell Us Health. Read Less

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