The Vacancy Monday - Friday 0900 -1700 Head Office – Shrewsbury Avenue, PeterboroughWe’re excited to offer a newly created opportunity for a talented and motivated Team Leader – Property Lettings to join Cross Keys Homes. This is your chance to step into a fresh role where you can truly make your mark, shaping how we deliver exceptional lettings services and ensuring customers have a smooth, positive journey into their new homes.At CKH, we’re committed to delivering high‑quality homes and outstanding customer experiences. As our new Team Leader, you’ll guide a dedicated team and take ownership of delivering an efficient, customer‑focused lettings service that supports our communities and strengthens our reputation.In this key leadership role, you will:Lead and motivate a diverse team, ensuring excellent customer service at every stage of the lettings journey. Manage the full lettings process — from vacancy management to allocations, garage lettings, and mutual exchanges. Minimise void periods and drive improvements in key‑to‑key times. Provide expert guidance on legislation, policies, and best practice. Oversee budget management, forecasting, and reporting. Produce high‑quality performance reports and insights for senior management. Build strong relationships with internal teams, partner agencies, local authorities, and external stakeholders. Support customers requiring temporary or emergency accommodation. Champion customer engagement and ensure service improvements reflect customer insight.You’ll bring: Solid understanding of property law, landlord/tenant legislation, nomination agreements, and lettings best practice. Background in housing or property management, ideally in a regulated environment. Proven success in leading high‑performing teams. Strong IT skills (Microsoft applications). Experience with complaint handling and delivering customer‑focused services.You’ll be: A confident decision‑maker with strong problem‑solving skills. An excellent communication — written, verbal, and presentation. Have the ability to influence across teams and build strong working relationships. Highly organised, adaptable, and able to work to tight deadlines. Comfortable analysing data and reporting on KPIs.Qualifications: Relevant vocational qualification or diploma. CIH Level 3 or 4, or working towards (desirable but not essential).Additional information: Full clean UK driving licence. Access to an insured vehicle for business use. DBS Check requiredIf you have the experience and drive to help us achieve our vision, we’d love to hear from you!Please see attached job description for full details of the role. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!No agencies please. The Company A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment. There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too. You can find out more and the on the CKH website. Putting People First CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives. As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you. Benefits We know we need to provide a great working environment to attract the best people. Our offer includes: A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover Generous holiday entitlement; 25 days plus bank holidays increasing with time Flexible family friendly and carers policies that allow a range of paid and unpaid leave CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation) Documents
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