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Crew Clothing Head Office
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  • Senior Service Desk Analyst  

    - Kingston upon Thames
    Senior Service Desk AnalystKingstonFull-TimeAt Crew Clothing, we belie... Read More
    Senior Service Desk Analyst
    Kingston
    Full-Time

    At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

    We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.
    Purpose of the role:We are looking for a Senior Service Desk Analyst with a wealth of experience to be the first escalation point when it comes to Technical Support. The Service Desk Lead will be bring to the team a great technical knowledge and understanding to provide strong support with a number of hardware and software issues, physical or remote.  This role will report into the IT Operations Manager. 

    Responsibilities:Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment, and support other analysts with development in this areaManage and resolve more serious IT Support incidents, working with 3rd partners where appropriateManagement and support of all Mobile Devices, including Point of Sale Android tablets and iOS phonesManaging support processes, including Starter/Leavers and Access Requests   Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.Administration of Active Directory and Microsoft 365 environmentsManaging and updating documentation, ensuring information is current and shared, where appropriate, with support partnersIn order to be successful in this role you will need the following:
    Essential skillsDesire to grow within the techincal support space, with a genuine passion for all things ITStrong analytical and problem-solving skillsService focused with a desire to deliver outstanding standards of supportExperience working in a Windows based support roleUnderstanding of Active Directory, Exchange and Microsoft 365 products (including SharePoint, OneDrive and Teams)Excellent listening skillsTakes ownership of issues and keeps all parties updated with regular progress reportsAbility to work in an environment with changing prioritiesAction OrientatedHighest level of integrity, honesty and trustDrive for resultsDesirable skillsExperience working with POS softwareExperience working with Microsoft Endpoint or similar technologies.Experience working with AV, Mail and Web filtering software.
    What we can offer you:Staff DiscountUniform allowancePension schemeRefer a Friend schemeTraining and career developmentSupportive and rewarding culture Read Less
  • Buyer - Sportswear  

    - Kingston upon Thames
    Buyer - SportswearFull TimeKingstonAt Crew Clothing, we believe clothe... Read More
    Buyer - Sportswear
    Full Time
    Kingston

    At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

    We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

    Purpose
    of the role:
    As a
    buyer you will have responsibility for the buying and production of
    the Sportswear & Activewear department, working in partnership with Design, Merchandising and Technical.  This role
    manages the process to ensure that the collections, once designed are
    appropriately developed, costed, and commercially assorted to deliver the best
    collection to Stores, E commerce and Wholesale partners in a timely manner.

    Reports into:
    Head of BuyingResponsibilities
    Accountable
    for:95% on time delivery through all
    channels. Direct management of Sport buying, while reporting into Head of BuyingDelivery of profitability of the
    assortment, adhering to intake margin targets set by Head of BuyingAbility and confidence to work
    directly with HOB and Designer on new season developmentMaintaining and improving the product
    to ensure that it reaches the brand essence of Crew Clothing.Delivery of balanced assortment to
    different grading of stores / marketplaces / E comm and wholesale partnersDelivery of Range sign offs to Heads
    of and DirectorsProductWork closely with design team to
    ensure product is signed off and agreed.Work in partnership with
    merchandising in developing correct range mix & price architecture, given
    history, competitor analysis & new sales insight.Monitor and support Design’s product
    development through to Final Design sign off and SMS review  Work with Head of Buying to set the
    Supplier Strategy, evaluate key suppliers, strengths and weaknesses and evolve
    /rationalise accordingly within business parameters.In collaboration with Head of Buying,
    identify key suppliers for both volume and quick response business to increase
    margin, and ensure OTB demands / repeats can be delivered on time in season,
    when necessary.Manage and negotiate prices with all
    suppliers on set areas, ensuring seasonal strategy is met. Prepare documents
    for sign off with head of Buying and Business ownerProactively problem solve any margin
    issues with key partners.Work with the technical team to
    ensure that all products developed and produced meet the brand essence and
    ensure with the support of the technical team that core fits are maintained.Understand the Crew customer and
    their aspirations, monthly visiting of stores with cross functional partners
    and ensure competitor knowledge is always up to date.Manage the VRP throughout the
    process, ensuring accurate and up to date information.Ensuring any required changes to
    product are presented to Directors with clear information of issues and actions
    proposedEnsure signed off samples are lodged
    and stored clearly in the product library for reference, and available for
    relevant meeting.Approve print and product lab dips
    with Design, in line with the Crew brand essence.Approve bulk fabric and trim
    submissions, in line with business CPProduct
    Critical Path ManagementEnsure suppliers are aware of the
    timeline at the start of the season.Manage team updates on Product
    critical path – ensuring POs are correct on the system and reflect latest
    intakeTrade the dept – understand trade, so
    you can react in season and cut/infill where you’ve had success and failureEnsure that all marketing &
    Ecommerce collateral is correct and up to date in accordance to business CP.Ensure 100% on time delivery of
    accurate salesman, product & shoot samples.Support team in weekly critical path
    reviews and offer guidance to junior members if the team.People
    ManagementLead by example and communicate with
    clarity and consistency.Ensure team is fully functioning and
    that cross functional relationships are maintained.Train and develop individual team
    members to improve their individual capabilities and deliver functional
    expertise.
    Key
    Skills and Experience
    Experience in Sportswear and Activewear Buying with clear track
    record of delivering margin improvementExtensive experience of initiating
    and developing direct sourcing relationships in product.Knowledge if supplier negotiation and
    have a proven track record of travelling alone to various sources across the
    globe.Technical expertise in garment
    fabrication, construction and productionMarket knowledge of clothing
    including competitor price architecture.Strong commercial judgementSelf-motivated individual, capable of
    driving change at paceGood understanding of supply base and
    respectful way of working.Passion for product.
    What we can offer you:Staff DiscountUniform allowancePension schemeRefer a Friend schemeTraining and career developmentSupportive and rewarding cultureApplicants must have a wealth of Sportswear and Activewear experience.





































































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  • Senior Merchandiser - Outlets  

    - Kingston upon Thames
    Senior Merchandiser - OutletsFull-time - Hybrid WorkingSouth West Lond... Read More
    Senior Merchandiser - Outlets
    Full-time - Hybrid Working
    South West LondonCrew Clothing Company was founded in
    Salcombe in 1993.  Today Crew is a great British brand, and our success
    lies in our authentic passion for producing great looking, well made
    clothes.  We now have more than 70 stores and a thriving website, and the
    business continues to grow.

    Our people are at the heart of our
    company.  With a passion for exceptional service, and a love for our
    product, our team is dedicated to offering the best customer experience –
    nothing is too much trouble.Purpose of the role:Support the Head of Merchandising in all
    aspects of the Merchandising function. 
    To maximise profit and cash sales through efficient stock management,
    potentialising sales and minimising markdown. To plan and trade each range ensuring that profits
    are potentialised, within agreed company objectives, under the guidance of the
    Head of Merchandising.  To ensure that
    there is a coherent communication strategy for both performance and product
    issues relating to the rest of the Business.Responsibilities:Planning:
    To review historical performance and determine
    future product strategy, working closely with the Product team.
    To present in commercial sign off and trade
    meetings to senior management.
    To provide regular performance reviews across
    all Business channels.
    To review Competitor activity with the Buyer
    to challenge future product strategy.
    To plan internet and retail requirements, to
    propose ranging. To ensure that planning is reflected to best meet
    commercial needs.
    To plan new season buy in line with both
    range, category and segment planning across all Business channels.
    To determine optimum stock targets, bearing in
    mind buffer stocks, retail requirements and lead times.
    To plan pricing strategy, working closely with
    the Product Team to secure overall margin targets.
    To provide regular intake planning details to
    enable operations to plan resources effectively.
    To manage WSSI to plan and trade department in
    line with KPI budgets.Trading
    To ensure that the Monday management pack is
    reconciled effectively, including validation of stock and sales
    forecasting.
    To establish an ordering critical path,
    reflecting catalogue schedules and core seasonal issues.
    To fully potentialise peak trading periods and
    develop well rounded plans to protect critical trading issues such as
    August shut down, Xmas and the sale periods.
    To ensure that orders are placed in line with
    system forecasts and ordering cycles, to validate all forecasts and keep plan
    in line.
    To plan promotional activity to keep obsolete
    stocks in line and potentialise sales.
    To understand and trade the MTO side of the
    business.Commercial
    Awareness
    To undertake regular store visits - ideally
    store visits should be undertaken at least every month.
    To produce appropriate business reports after
    each visit and follow up action plans.
    To undertake competitor visits on a regular
    basis, feedback any relevant points and put into place any required action
    plans.
    To understand, prioritise and work to the critical
    dates and deadlines in both the planning and trading process.
    To consistently deliver excellent standards of
    customer service.Merchandising
    Systems
    To develop an excellent working knowledge of
    all Merchandising systems including Wssi tool
    To identify and propose improved working
    practices and updates to systems.
    To action detailed integrity checks as
    necessary to ensure the efficient running of the department
    To ensure the team maximise use of the Sales
    Reactive Allocation System and use to maximise retail sales and profit.Management,
    training and development of team and self






































    To take responsibility for own personal
    development and to foster good working relationships across the Business.
    To continually review processes and controls,
    initiating improvements in best practise as necessary.
    To assist in the development and training of
    the merchandising team.
    To manage the team on a day to day basis
    Key Skills and Experience:Essential –
    Strong excel skills.
    Highly numerate
    Good presentation skills
    Knowledge of critical path and product
    lifecycle of similar category
    Commercially aware with interest in
    fashion retail industry
    Able to work both independently and within
    a small team.
    Ability to manage heavy workload and meet
    tight deadlines.
    Experience in a head office Merchandising environment
    Be proactive and self-motivated
    Experience in people management.
    Excellent organisational and problem
    solving skills.
    Be flexible,
    enthusiastic and confidentDesirable –












    Experienced in multi channel retailing.
    Previous experience in relevant category.
    Enjoy working in a small/medium sized
    company.
    Experience with Futura system
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  • Buyer - Menswear  

    - Kingston upon Thames
    Buyer - MenswearFull-TimeKingston-Upon-ThamesCrew Clothing Company was... Read More
    Buyer - Menswear
    Full-Time
    Kingston-Upon-Thames
    Crew Clothing Company was founded in
    Salcombe in 1993.  Today Crew is a great British brand, and our success
    lies in our authentic passion for producing great looking, well made
    clothes.  We now have more than 70 stores and a thriving website, and the
    business continues to grow.
    Our people are at the heart of our
    company.  With a passion for exceptional service, and a love for our
    product, our team is dedicated to offering the best customer experience –
    nothing is too much trouble.Purpose of the role:
    Supports the Head of Buying in the
    commercialisation of agreed Crew Menswear product range to drive profitable
    sales growth.  This role manages the
    process to ensure that the collections, once designed are appropriately priced
    and that they are effectively produced to the quality expectations of the Crew
    customer and inline with agreed sourcing routes.
    A sound awareness of the Menswear marketplace and sales performance will ensure balanced and relevant range
    development.Product developmentDeliver agreed product range from proto stage to product
    delivered in store.Identify new product opportunities and present these to Head of
    Buying & B&M DirectorDelivery range that meets all established targets (intake margin,
    cost price, profitable, commercial and on-brand)95% on time delivery through all channels. Exceptional range building skills and understanding of Crew
    vision to deliver against that.Management of Admin Assistant as necessary within team
    structure. Delivery of profitability & maximising sales through trading
    if identified.Be involved with understanding the
    range frameworks to include options, price points, and best selling lines
    identified from previous seasons to enable a well-balanced range.Liaise with design and technical on a
    weekly basis to manage design, sampling and production Critical Path to achieve
    on time delivery and minimum 95% launch availabilityMonitor product during all stages of
    development and manufacturing to ensure that they meet  brand requirements and are to specificationAttend fit meetings where appropriate
    with design and garment tech teams to ensure continuity of fit and execution of
    new blocksSupplier relationships
    Develop strong working relationships with all
    supply partners  - liaise on all
    stages of product development, negotiation and production stages and
    communicate regularly and consistently.
    Negotiate prices, execute and deliver product ranges,
    which exceed budgeted intake margin for all channel ranges and exceed
    customer expectations, in line with Head of Buying expectations.
    Manage production process from SMS confirmation
    to delivery into warehouse and communicate progress effectively.
    Manage OTB process to ensure in season trading
    opportunities are identified and delivered Team workingWork collaboratively and communicate effectively
    at all times within team and wider business.
    Attend weekly departmental team and trade
    meetings to ensure team is well informed and prepared and trading
    opportunities identified
    Work closely with the Merchandisers to ensure
    the signed off range reflects the agreed options and product/colour
    mix.  Revisit in line with in
    seasonal performance
    By way of Monthly store visits, marketing and
    analysis of key competitors – gain better understanding of both Crews
    position in the market place, target customer and identify opportunities
    to change / improve Online & Channels


























































    Manage salesman sample process from initial
    design prototype through to final stage
    Ensure all SMS samples are available to Channels
    within given timelines, and are executed to meet requirements
    Manage category sample invoices for each season
    to reduce the development costs involved
    Ensure 
    all Direct and Marketing requirements are met on time to ensure
    Crew catalogue and website  launch
    dates are achieved 
    Ensure all correct samples are handed over to
    photo shoot and PR, and communicate any subsequent changes
    Key Skills & Experience:

    Essential –


    Experience in same or similar role within Menswear.
    Ability to initiate and build strong relationships
    with Supplier and strong sourcing skills with Bangladesh/China.
    Strong negotiation skills
    Excellent communication and organisational skills
    Excellent computer literacy in Excel /Outlook/Word
    Ability to prioritise and manage a work schedule
    whilst working to tight deadlines
    Team work but motivated and able to work
    independently.
    Understanding of the Buying function and critical Path
    processes and skilled in management of.
    Able to work with pace and energy.
    Energetic and dynamic.

     Desirable –


    Desire to learn Understanding of garment construction
    and production processes.
    Passion for product and keen to learn.
    Positive and solutions orientated.
    Keen to progress within role and Crew business.
    Read Less

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