Sales Team Manager (Contact Centre)
Location: Chester
Job Type: Full-Time
Salary: £30,000 + OTE Bonus of £13,500£15,000 per year
Money Expert is an independent comparison business looking for an experienced Sales Team Manager to lead and develop a high-performing sales team. Reporting to the Head of Sales, you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer outcomes while maintaining high standards of compliance and engagement.
Why Join Us?
Join a fast-paced, results-driven environment where your leadership will directly impact team success and business growth. You'll have the opportunity to coach and develop high-performing sales advisors while helping shape the future success of our sales operation.
The Role
We're looking for a proven sales leader who can motivate, coach and develop a team to consistently achieve and exceed targets. Whilst experience within broadband sales would be beneficial, we are open to candidates from a range of sales backgrounds including energy, utilities, insurance, appliance cover, boiler cover, telecommunications and other target-driven sales environments.
You'll be responsible for creating a high-performance culture, managing KPIs, developing individuals and driving commercial success through your team.
Key Responsibilities
Lead, coach and motivate a team of Sales Advisors to achieve sales targets and KPIs.
Monitor individual and team performance through regular reporting and performance reviews.
Deliver effective coaching, feedback and development plans to improve performance and engagement.
Ensure all sales activities are compliant with company policies and regulatory requirements.
Manage attendance, conduct and performance issues in line with company procedures.
Analyse sales data and identify opportunities to improve conversion rates and productivity.
Work closely with senior management to drive continuous improvement initiatives.
Support training and onboarding of new team members.
Foster a positive, high-performance culture focused on delivering excellent customer outcomes.
Skills & Experience
Essential:
Previous experience managing a sales team within a contact centre or similar sales environment.
Proven ability to lead, motivate and develop high-performing sales professionals.
Strong understanding of sales KPIs, performance management and coaching techniques.
Excellent communication and leadership skills.
Analytical mindset with the ability to interpret data and implement performance improvements.
Ability to manage multiple priorities in a fast-paced environment.
Strong organisational skills and a proactive approach to problem-solving.
Desirable:
Experience within broadband, telecommunications, energy, utilities, insurance, appliance cover, boiler cover or similar sectors.
Experience working in a regulated sales environment.
What We Offer
Competitive salary
25 days holiday (plus bank holidays), plus an extra day per year of service
Career progression opportunities
Ongoing training and support
Company pension
Wellness & Wellbeing programme
MEX Rewards
Christmas and New Year shutdown
On-site parking
Equal Opportunities
Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
Ready to Join Us?
If you're an experienced Sales Team Manager looking for your next challenge and want to join a growing, ambitious business, click Apply Now.
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