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CreatePay
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  • Area Sales Manager - Birmingham  

    - Birmingham
    Job Description This is a remote position. CreatePay is a leading p... Read More
    Job Description
    This is a remote position.
    CreatePay is a leading provider of payment solutions, dedicated to helping small to medium-sized UK businesses streamline their payment processes. We are looking for a dynamic and results-driven Area Sales Manager to join our team. In this role, you will engage with businesses through cold calling and scheduled meetings, driving the adoption of our payment solutions.



    Location: Birmingham
    Salary: £32,500 - £40,000 base salary + uncapped commission (OTE £80,000)


    Reports to: Regional Sales Manager

    Direct Reports: None


    Key Responsibilities


    Promote a culture of growth through sales across the business.


    Maintain a positive and inspiring attitude that motivates co-workers and clients.


    Meet and exceed sales targets, with the potential to earn a six-figure income.


    Identify and target businesses within the CreatePay ideal customer profile through cold calling and scheduled meetings in your designated territory.


    Conduct in-person visits to present our payment solutions to potential clients.


    Build and maintain strong relationships with business owners, decision-makers, and key stakeholders.


    Understand each prospect’s pain points and tailor product presentations accordingly.


    Clearly communicate the features and benefits of our payment solutions, addressing any questions or objections.


    Stay informed on payment trends, competitor offerings, and our product portfolio to provide valuable guidance to clients.




    Success Measures


    Consistently achieve monthly sales targets.


    Maintain strong revenue and sales volume growth.


    Meet all agreed objectives with positively trending key performance indicators (KPIs).


    Convert sales appointments and self-generated leads into transacting customers.







    Requirements

    Experience


    Proven track record of success in a sales team, demonstrating the ability to grow and develop.


    Experience in field sales and B2B sales with a strong ability to generate leads.


    Background in a fast-paced, evolving environment, with the ability to adapt and thrive.



    Skills & Qualifications


    Strong organisational skills with the ability to manage your schedule independently.


    Self-motivated, driven, and results-oriented, with a history of exceeding sales targets.


    Excellent interpersonal and communication skills (both verbal and written).


    Ability to build rapport and establish trust with potential clients.


    Valid driver's license and willingness to travel within the designated territory.


    Knowledge of payment solutions or financial products is a plus.







    Requirements


    Promoting a culture of growth through sales across the business

    Maintaining a positive attitude that inspires co-workers and clients to grow the business

    Meet and exceed sales targets, with the potential to earn a six-figure income

    Identify and target businesses within the CreatePay ideal customer profile in your designated territory through cold calling and appointed meetings.

    Conduct in-person visits to present our payment solutions products to potential clients.

    Build and maintain strong relationships with business owners, decision-makers, and key stakeholders.

    Understand the pain points of each prospect and tailor product presentations accordingly.

    Communicate the benefits and features of our payment solutions, addressing any questions or objections.

    Stay updated on payment trends, competitor offerings, and our product portfolio to provide informed guidance to clients.

    Success Measures

     Achieve all sales targets consistently (month by month)

    Maintain high levels of growth of Revenue and sales volume

    Achieve all agreed objectives with positively trending relative key performance indicators

    Converting sales appointments and self-generation appointments to live and transacting customers, as per KPI

    Successful track record of working in a sales team and an ability to demonstrate an ability to grow and develop

    Proven experience in a sales role, in a field sales and B2B sales capacity.

    Relatable and positive experience of working in a fast-paced transforming organisation, where everything isn’t perfect, but we’re working hard to get there.






    Benefits

    -£5,000 Company Car Allowance + Fuel Card
    -25 Days Holiday + Bank Holidays
    -Regular Incentives, Including Overseas Trips
    -Free CreatePay Rewards AccessFree Gym Passes








    Requirements
    Customer Service, Customer Loyalty, Case Management, Retention, Payments, Fintech Read Less
  • Customer Loyalty Specialist  

    - Milton Keynes
    Job DescriptionAbout CreatePayAt CreatePay, we're a leading provider o... Read More
    Job Description
    About CreatePay
    At CreatePay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers — and that’s exactly the kind of experience we want every interaction with us to deliver.

    About the Role
    We're looking for a highly agile, solutions-focused Retention and Support Specialist to join our growing Ops team. This isn’t a role for someone who wants to do the same thing every day — we need someone comfortable jumping across multiple areas of the business, from handling customer complaints to working on loyalty, terminal estate, and more.
    You’ll play a key part in the onboarding journey, ensuring our customers receive their card payment terminals quickly and are supported in getting set up and trading with ease. You’ll also support internal teams, maintain day-to-day operational workflows, and look for smarter, more efficient ways of working wherever possible.
    We want someone who’s just as comfortable handling data and managing inboxes as they are speaking with customers and solving real-time problems. If you love variety, get a buzz from fixing things, and thrive in a fast-moving environment — this one’s for you.


    RequirementsKey Responsibilities
    Proactively contacting customers to renew contracts and ensure continued service satisfaction.
    Receiving inbound customer service calls and resolving queries efficiently and professionally.
    Managing customer cancellations, identifying reasons, and supporting smooth account closures.
    Support the onboarding of new customers and help get their payment terminals set up smoothly.
    Maintain and update the CRM, including the boarding of new accounts.
    Provide support via shared inboxes and respond to internal/external queries efficiently.
    Liaise with third-party partners to resolve customer issues and ensure SLAs are met.
    Deliver general operational and administrative support across the team.
    Assist with basic reporting and data tracking where needed.
    Identify and suggest areas for operational improvement and process efficiency.
    Support training and upskilling initiatives across the team when required.

    What We're Looking For
    Previous experience in an operational or administrative role (preferably in a fast-paced or customer-focused environment).
    Experience working in a card payments or fintech business is a strong plus, but not essential.
    Exceptionally organised with strong attention to detail.
    Comfortable working across multiple systems and tools (CRM experience is a plus).
    A confident communicator, both written and verbal.
    Proactive, adaptable, and comfortable with changing priorities.
    A natural problem-solver who takes ownership and gets things done.



    BenefitsWhat You’ll Get
    25 days’ holiday plus Bank Holidays 
    Casual dress and relaxed office culture
    Regular incentives – including the chance to earn overseas trips!
    Free CreatePay Rewards access
    Free gym passes
    The chance to work in a fast-growing, supportive team where your impact is genuinely felt



    Requirements
    Customer Service, Customer Loyalty, Case Management, Retention, Payments, Fintech Read Less
  • Customer Loyalty Specialist  

    - Milton Keynes
    About CreatePayAt CreatePay, we're a leading provider of payment solut... Read More
    About CreatePay
    At CreatePay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers — and that’s exactly the kind of experience we want every interaction with us to deliver.

    About the Role
    We're looking for a highly agile, solutions-focused Retention and Support Specialist to join our growing Ops team. This isn’t a role for someone who wants to do the same thing every day — we need someone comfortable jumping across multiple areas of the business, from handling customer complaints to working on loyalty, terminal estate, and more.
    You’ll play a key part in the onboarding journey, ensuring our customers receive their card payment terminals quickly and are supported in getting set up and trading with ease. You’ll also support internal teams, maintain day-to-day operational workflows, and look for smarter, more efficient ways of working wherever possible.
    We want someone who’s just as comfortable handling data and managing inboxes as they are speaking with customers and solving real-time problems. If you love variety, get a buzz from fixing things, and thrive in a fast-moving environment — this one’s for you.


    RequirementsKey Responsibilities
    Proactively contacting customers to renew contracts and ensure continued service satisfaction.
    Receiving inbound customer service calls and resolving queries efficiently and professionally.
    Managing customer cancellations, identifying reasons, and supporting smooth account closures.
    Support the onboarding of new customers and help get their payment terminals set up smoothly.
    Maintain and update the CRM, including the boarding of new accounts.
    Provide support via shared inboxes and respond to internal/external queries efficiently.
    Liaise with third-party partners to resolve customer issues and ensure SLAs are met.
    Deliver general operational and administrative support across the team.
    Assist with basic reporting and data tracking where needed.
    Identify and suggest areas for operational improvement and process efficiency.
    Support training and upskilling initiatives across the team when required.

    What We're Looking For
    Previous experience in an operational or administrative role (preferably in a fast-paced or customer-focused environment).
    Experience working in a card payments or fintech business is a strong plus, but not essential.
    Exceptionally organised with strong attention to detail.
    Comfortable working across multiple systems and tools (CRM experience is a plus).
    A confident communicator, both written and verbal.
    Proactive, adaptable, and comfortable with changing priorities.
    A natural problem-solver who takes ownership and gets things done.



    BenefitsWhat You’ll Get
    25 days’ holiday plus Bank Holidays 
    Casual dress and relaxed office culture
    Regular incentives – including the chance to earn overseas trips!
    Free CreatePay Rewards access
    Free gym passes
    The chance to work in a fast-growing, supportive team where your impact is genuinely felt


    Read Less
  • Retention and Support Specialist – Merchant Services  

    - Milton Keynes
    About CreatePayAt CreatePay, we're a leading provider of payment solut... Read More
    About CreatePay
    At CreatePay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers — and that’s exactly the kind of experience we want every interaction with us to deliver.

    About the Role
    We're looking for a highly agile, solutions-focused Retention and Support Specialist to join our growing Ops team. This isn’t a role for someone who wants to do the same thing every day — we need someone comfortable jumping across multiple areas of the business, from handling customer complaints to working on loyalty, terminal estate, and more.
    You’ll play a key part in the onboarding journey, ensuring our customers receive their card payment terminals quickly and are supported in getting set up and trading with ease. You’ll also support internal teams, maintain day-to-day operational workflows, and look for smarter, more efficient ways of working wherever possible.
    We want someone who’s just as comfortable handling data and managing inboxes as they are speaking with customers and solving real-time problems. If you love variety, get a buzz from fixing things, and thrive in a fast-moving environment — this one’s for you.


    RequirementsKey Responsibilities
    Proactively contacting customers to renew contracts and ensure continued service satisfaction.
    Receiving inbound customer service calls and resolving queries efficiently and professionally.
    Managing customer cancellations, identifying reasons, and supporting smooth account closures.
    Support the onboarding of new customers and help get their payment terminals set up smoothly.
    Maintain and update the CRM, including the boarding of new accounts.
    Provide support via shared inboxes and respond to internal/external queries efficiently.
    Liaise with third-party partners to resolve customer issues and ensure SLAs are met.
    Deliver general operational and administrative support across the team.
    Assist with basic reporting and data tracking where needed.
    Identify and suggest areas for operational improvement and process efficiency.
    Support training and upskilling initiatives across the team when required.

    What We're Looking For
    Previous experience in an operational or administrative role (preferably in a fast-paced or customer-focused environment).
    Experience working in a card payments or fintech business is a strong plus, but not essential.
    Exceptionally organised with strong attention to detail.
    Comfortable working across multiple systems and tools (CRM experience is a plus).
    A confident communicator, both written and verbal.
    Proactive, adaptable, and comfortable with changing priorities.
    A natural problem-solver who takes ownership and gets things done.



    BenefitsWhat You’ll Get
    25 days’ holiday plus Bank Holidays 
    Casual dress and relaxed office culture
    Regular incentives – including the chance to earn overseas trips!
    Free CreatePay Rewards access
    Free gym passes
    The chance to work in a fast-growing, supportive team where your impact is genuinely felt


    Read Less
  • Customer Loyalty Specialist  

    - Milton Keynes
    Job DescriptionAbout CreatePayAt CreatePay, we're a leading provider o... Read More
    Job Description
    About CreatePay
    At CreatePay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers — and that’s exactly the kind of experience we want every interaction with us to deliver.

    About the Role
    We're looking for a highly agile, solutions-focused Retention and Support Specialist to join our growing Ops team. This isn’t a role for someone who wants to do the same thing every day — we need someone comfortable jumping across multiple areas of the business, from handling customer complaints to working on loyalty, terminal estate, and more.
    You’ll play a key part in the onboarding journey, ensuring our customers receive their card payment terminals quickly and are supported in getting set up and trading with ease. You’ll also support internal teams, maintain day-to-day operational workflows, and look for smarter, more efficient ways of working wherever possible.
    We want someone who’s just as comfortable handling data and managing inboxes as they are speaking with customers and solving real-time problems. If you love variety, get a buzz from fixing things, and thrive in a fast-moving environment — this one’s for you.


    RequirementsKey Responsibilities
    Proactively contacting customers to renew contracts and ensure continued service satisfaction.
    Receiving inbound customer service calls and resolving queries efficiently and professionally.
    Managing customer cancellations, identifying reasons, and supporting smooth account closures.
    Support the onboarding of new customers and help get their payment terminals set up smoothly.
    Maintain and update the CRM, including the boarding of new accounts.
    Provide support via shared inboxes and respond to internal/external queries efficiently.
    Liaise with third-party partners to resolve customer issues and ensure SLAs are met.
    Deliver general operational and administrative support across the team.
    Assist with basic reporting and data tracking where needed.
    Identify and suggest areas for operational improvement and process efficiency.
    Support training and upskilling initiatives across the team when required.

    What We're Looking For
    Previous experience in an operational or administrative role (preferably in a fast-paced or customer-focused environment).
    Experience working in a card payments or fintech business is a strong plus, but not essential.
    Exceptionally organised with strong attention to detail.
    Comfortable working across multiple systems and tools (CRM experience is a plus).
    A confident communicator, both written and verbal.
    Proactive, adaptable, and comfortable with changing priorities.
    A natural problem-solver who takes ownership and gets things done.



    BenefitsWhat You’ll Get
    25 days’ holiday plus Bank Holidays 
    Casual dress and relaxed office culture
    Regular incentives – including the chance to earn overseas trips!
    Free CreatePay Rewards access
    Free gym passes
    The chance to work in a fast-growing, supportive team where your impact is genuinely felt



    Requirements
    Customer Service, Customer Loyalty, Case Management, Retention, Payments, Fintech Read Less

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