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CRA Group Recruitment And Payroll Ltd
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  • Control Centre Operator  

    - Cardiff
    3 Month Contract With A Local AuthorityJob PurposeThe Control Centre O... Read More
    3 Month Contract With A Local Authority
    Job Purpose
    The Control Centre Operator will:
    Receive and respond to a range of calls, including emergency and priority calls from vulnerable or elderly customers.
    Manage and co-ordinate support services for both council employees and customers.
    Ensure efficient, safe, and high-quality customer service in all interactions.

    Duties and Responsibilities
    Deliver services across multiple channels, including making outbound and receiving inbound welfare calls to vulnerable or elderly customers.
    Understand, support, and advise a wide range of customers making enquiries regarding Council services.
    Work collaboratively with colleagues across the Control Centre and other service areas to ensure high levels of call resolution and customer satisfaction.
    Handle sensitive and emergency situations effectively, liaising with customers, care agencies, and emergency services.
    Adhere to guidelines and protocols for emergency or priority calls.
    Use current and emerging technology to enhance customer contact services.
    Contribute to continuous improvement within the team and respond positively to change.

    Requirements
    GCSEs grade C or above (5 subjects, including Mathematics and English).
    Ability to understand, speak, and write Welsh is desirable.
    Proven ability to work under pressure with confidence and initiative.
    Commitment to delivering quality customer service at all times.
    Experience in delivering customer-focused information is desirable.
    Excellent verbal and written communication skills, adaptable to individual customer needs.
    Proficiency in IT systems, software, and emerging technology relevant to contact centres.
    Strong teamwork skills and willingness to support colleagues.
    Ability to prioritize tasks, meet deadlines, and work independently when required.
    Positive attitude towards change and new challenges.
    Caring, empathetic attitude with a genuine desire to help vulnerable or elderly customers.
    Calm and professional approach in sensitive or emergency situations.
    Ability to work unsocial hours, including evenings, weekends, and bank holidays.
    Willingness to work rotating shifts on a 24/7 service basis.
    The role is subject to a Standard DBS check.
    Commitment to equality, diversity, and inclusion in all aspects of work.
    Awareness of, and compliance with, safeguarding procedures for children and adults at risk.
    Take responsibility for personal health and safety and that of others.
    Willingness to work from various locations as required.


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  • Housing Solutions Officer  

    - Kingston upon Thames
    2 Months Contract with a Local AuthorityBi weekly pay36 Hours / week£2... Read More
    2 Months Contract with a Local Authority
    Bi weekly pay
    36 Hours / week
    £26.56 / hrSummary:This role is pivotal in ensuring the effective delivery of the Housing Solutions Service, aligning with legislative and statutory guidelines. The position involves providing high-quality advice to prevent homelessness, managing caseloads, and ensuring compliance with housing policies. The role requires collaboration with internal and external partners to enhance service delivery and support community cohesion, diversity, and social inclusion. Embracing digital tools and new working practices is essential to improve customer service and streamline processes.

    Responsibilities:
    Collaborate with managers and colleagues to define outcomes, set targets, and monitor performance.
    Support operational plans to optimize resource use within teams.
    Build strong partnerships to deliver services efficiently and focus on outcomes.
    Use new technologies to adopt modern working practices and improve customer service.
    Ensure effective delivery of the Housing Solutions Service in line with relevant legislation and guidance.
    Provide advice and assistance to prevent homelessness and manage homelessness investigations.
    Manage a caseload of applicants, ensuring timely action and compliance with statutory timescales.
    Participate in a duty rota system for emergency accommodation placements.
    Make decisions on homelessness applications and refer cases for temporary accommodation.
    Ensure accommodation is provided to qualifying homeless applicants.
    Complete licence agreements with residents, ensuring property compliance and rent account setup.
    Undertake discharge of duty on applications and liaise with relevant teams for evictions.
    Identify and raise safeguarding alerts and refer residents to support services.
    Respond to enquiries related to Housing Act 1996 Part VII applications.
    Conduct home visits to verify applicant circumstances.
    Meet and exceed performance targets and submit performance statistics.
    Assist in identifying and implementing best practices and innovations.
    Work with the legal team on prosecution cases and contribute to local representation services.
    Maintain up-to-date knowledge of case law, statute, and policy.
    Collaborate with the Housing Supply team and private landlords to prevent homelessness.
    Support the Housing Access Team in reviewing temporary accommodation placements.
    Contribute to the preparation and review of the annual Team Plan and performance targets.


    Requirements
    Strong understanding of housing legislation, statutory guidance, and local authority agreements.
    Experience in managing caseloads and providing high-quality advice on housing issues.
    Ability to build effective partnerships with internal and external stakeholders.
    Proficiency in using digital tools and adopting modern working practices.
    Excellent communication skills for responding to enquiries and conducting home visits.
    Ability to identify trends in homelessness and contribute to service improvements.
    Knowledge of safeguarding procedures and experience in multi-agency collaboration.
    Familiarity with case law, statute, and policy related to homelessness and housing issues.


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  • Leadership Assistant  

    - Grays
    2 Months Contract with a Local Authority3 days office2 days WFH37hrs /... Read More
    2 Months Contract with a Local Authority
    3 days office
    2 days WFH
    37hrs / week
    £19.64 / hr
    Bi-weekly Pay
    Location: GraysSummary
    The Leadership Assistant plays a crucial role in delivering professional and high-quality support to the Assistant Director(s), encompassing business support, secretariat services, and assistance with broader directorate projects. This position is integral to the Council's modern, self-service-oriented framework, which increasingly relies on IT and flexible operational structures. The role demands a comprehensive understanding of the directorate's operational context, strategic priorities, and alignment with broader organizational goals. Reporting to the Executive Assistant under the Executive Support Manager, the workload is guided by the Assistant Director with oversight from the Executive Assistant.

    Responsibilities
    Provide effective, proactive, and responsive support to the Assistant Director(s).
    Act as the primary contact for complex issues, offering responses on behalf of the Assistant Director(s) when appropriate.
    Manage diaries efficiently and plan proactively to ensure the Assistant Director(s) are well-prepared for meetings.
    Deliver high-quality secretariat support for key operational and strategic meetings, including drafting concise minutes and following up on actions.
    Deputize for the Executive Assistant during absences.
    Collaborate with the Executive Assistant to maintain high standards of performance and reporting for the Directorate.
    Assist in preparing for and attending meetings and engagements with or on behalf of the Assistant Director(s).
    Lead on directorate projects and bespoke work streams, including Cabinet Member reports and organizing directorate events.
    Collaborate with the wider leadership team to ensure high standards of administrative support and integration of Council priorities.
    Provide coverage at DMT meetings, taking minutes and ensuring actions are followed up in the absence of the Executive Assistant.


    Requirements
    Strong understanding of the directorate and individual service areas, operational context, and strategic priorities.
    Ability to work collaboratively and maintain high standards of administrative support.
    Proficiency in IT and flexible operational structures.
    Experience in diary management and proactive planning.
    Excellent communication skills for acting as a point of contact on complex issues.
    Ability to draft concise minutes and manage action follow-ups.
    Experience in leading projects and organizing events.
    Commitment to the Council's diversity, equality, and health and safety policies.
    Willingness to work flexibly, including remote and home working as required.


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  • Care Assistant  

    - Worcester
    6-7 Months Contract with a Local AuthoritySummaryThis role involves pr... Read More
    6-7 Months Contract with a Local Authority

    Summary
    This role involves providing high-quality care and support to adults with care and support needs. The position focuses on promoting independence, dignity, and choice while ensuring the safety and well-being of individuals. The successful candidate will play a crucial role in enhancing the quality of life for those in their care.
    Responsibilities
    Assist individuals with personal care tasks, including dressing, washing, bathing, and meals.
    Support social interaction and maintain connections with family, friends, and the community.
    Encourage participation in social and therapeutic activities to promote independence.
    Complete domestic tasks related to daily routines and individual needs.
    Maintain accurate records of incidents, events, and care plans.
    Administer medication as instructed and update risk assessments.
    Attend staff meetings, supervision sessions, and training.
    Requirements
    Experience in residential or community care settings.
    Knowledge of health and safety and risk assessments in care environments.
    Experience with care planning.
    Commitment to undertake mandatory and vocational training.
    Additional Information
    Working hours: 37 hours per week
    We have Bi-weekly payments
    Enhanced DBS required. The role closes soon, apply ASAP.



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  • Youth Justice Officer  

    - Matlock
    1-2 months contract with a local authoritySummaryThe Youth Justice Off... Read More
    1-2 months contract with a local authority
    Summary
    The Youth Justice Officer plays a crucial role in assessing, planning, coordinating, and delivering intervention plans for children and young people involved in early intervention, prevention, or youth justice services, including those with complex and challenging needs. This position supports young people and families to reduce offending, re-offending, criminal exploitation, and associated risks, while protecting the public and improving long-term outcomes.
    Responsibilities
    Undertake assessments and develop, coordinate, implement, monitor, and review intervention plans for children, young people, and their families, including complex cases.
    Work across various settings, including homes, community, court, police stations, and secure estates.
    Ensure structured exit strategies for all cases upon closure.
    Act as duty officer, triaging referrals and offering advice, support, and intervention.
    Serve as court and bail duty officer in Youth Court, providing information to the court, prosecuting breaches, and representing the service during weekend and bank holiday courts.
    Essential Experience Required
    Experience (paid or voluntary) working with adolescents.
    Experience communicating and building relationships with young people, families, and professionals.
    Ability to assess and motivate young people with medium to high levels of risk.
    Essential Qualifications Required
    A relevant professional or degree-level qualification (NVQ Level 4 or equivalent) in a related discipline such as social care, youth justice, criminology, education, or health.
    Full UK driving licence and ability to travel regularly.
    Additional Information
    Please note, we work on bi-weekly payments.
    Enhanced DBS required.
    The role closes on 26th Jan 2026, apply ASAP.



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  • Community Support Worker  

    - Oakham
    2 Month Contract with a Local AuthorityBi-weekly pay - £16.86/hr - 37h... Read More
    2 Month Contract with a Local Authority
    Bi-weekly pay - £16.86/hr - 37hrs/week 
    Summary:We are seeking a dedicated Female Support Worker to provide compassionate care and assistance to adults with learning disabilities and/or autism. This role is crucial in ensuring the well-being and daily comfort of our residents within a supported living environment. Your support will include personal care, meal preparation, medication assistance, and help with washing and dressing.

    Responsibilities:
    Deliver personal care and assistance to residents
    Prepare meals and support dietary needs
    Assist with medication management
    Help residents with washing and dressing
    Work collaboratively within a flexible rota, including alternate weekends


    Requirements
    Female candidate required for this role
    Ability to work flexible shifts from 7 am to 10 pm, Monday through Sunday
    Commitment to working up to 37 hours per week, across 5 days out of 7
    Experience in providing care to individuals with learning disabilities and/or autism is preferred


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  • Brokerage Officer  

    - Matlock
    5 Months Contract with a Local AuthoritySummaryThe post-holder will be... Read More
    5 Months Contract with a Local Authority

    Summary
    The post-holder will be part of the Commissioning Team and work closely with Service Managers, Senior Practitioners, and Care Managers to source, arrange, and amend packages of care, placements in residential and nursing homes, and supported living services. This role involves handling complex and/or contentious issues regularly. The Brokerage Officer will adhere to the policies and procedures of the Brokerage Team to ensure appropriate standards are met and value for money is achieved in the procurement and delivery of services. The officer will ensure all placements comply with the council's Standing Orders.
    Responsibilities
    Perform a placement brokerage role within an adult services context, including older people, learning disabilities, and mental health services.
    Contribute effectively to market management initiatives within the Commissioning Team.
    Ensure timely execution of supplier setup, contracting, and amendment activities.
    Source services for individuals with no recourse to public funds, as required.
    Update the Mosaic and CM2000 systems as necessary.
    Collaborate effectively with the Information and Assessment Team, Care Management Teams, Hospital Discharge, and Finance Teams.
    Identify savings and negotiate with providers to achieve value for money in services brokered for service users.
    Maintain clear lines of responsibility and accountability in the brokerage function.
    Ensure accuracy in record-keeping and consistent recording practices on Mosaic to provide robust financial information for budget forecasting and community care charging purposes.
    Requirements
    Experience working with Mosaic is essential.
    Experience working with a Council is essential.
    Experience in a health or social care context.
    Experience in residential or supported living placement finding.
    Experience managing relationships with stakeholders in a health or social care context.
    Proficient use of IT monitoring systems to contribute to recording, researching services, and reporting on brokerage activities, customer contact, and service performance.
    Essential Qualification Required
    A good standard of general education or alternative related experience.
    Additional Information
    The role requires an enhanced DBS.
    We work on BI-WEEKLY payment schedule 
    The role closes soon, apply ASAP.




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  • Inclusive Practise Project Lead  

    - Ipswich
    2 months contract with a Local Authority Job Summary:• Suffolk County... Read More
    2 months contract with a Local Authority
    Job Summary:
    • Suffolk County Council is seeking an experienced SEND / Inclusive Practice Project Lead to lead the delivery of a pilot programme aimed at strengthening inclusive practice and improving outcomes for children and young people with Special Educational Needs and Disabilities (SEND).
    • The postholder will work within the Children and Young People’s Programmes Team, leading social care and inclusion improvement projects aligned to the Families First Strategy.
    • The role involves managing change, working in partnership with education leaders and stakeholders, and ensuring sustainable improvements are embedded into core service delivery.

    Key Duties/Accountabilities (Sample):
    • Lead and manage the delivery of inclusive practice and SEND improvement projects across multiple localities.
    • Develop, implement and evaluate a pilot programme to strengthen inclusive practice in schools, using robust data and evidence.
    • Work in partnership with education leaders, social care professionals and wider stakeholders to improve outcomes for children and young people with SEND.
    • Provide strategic leadership and oversight of project plans, milestones, risks and dependencies.
    • Use data and insight to drive service improvement and measure impact for children and families.
    • Produce high-level reports, briefings and evaluations for senior leaders and governance boards.
    • Contribute to the Families First Strategy, including risk management and mitigation.
    • Support early intervention and prevention approaches within children’s social care.
    • Lead change management activity and embed sustainable improvements into business-as-usual services.
    • Line manage and supervise staff where required, promoting high-quality practice and performance.
    • Ensure compliance with safeguarding, data protection, equality and statutory requirements.
    • Build effective multi-agency partnerships and challenge practice constructively to improve outcomes.

    Skills/Experience:
    • Significant experience in project or programme management within children’s services, SEND, education or social care.
    • Strong understanding of SEND policy, inclusive practice and national children’s services legislation.
    • Proven ability to lead and deliver service improvement and change management initiatives.
    • Experience working with data, performance frameworks and quality assurance to drive improvement.
    • Strong stakeholder management skills, including partnership working with schools, local authorities and external agencies.
    • Demonstrable leadership and people management experience.
    • Excellent written and verbal communication skills, including report writing for senior audiences.
    • Strong understanding of safeguarding, risk management and statutory responsibilities.
    • Ability to manage competing priorities and deliver under pressure.
    • Experience of working in a political or local authority environment (desirable).
    • Knowledge of Signs of Safety, solution-focused approaches and evidence-based interventions (desirable).
    • Project management qualification or formal training (desirable).

    Additional Information:
    • Location: Hybrid – 3 days remote / 2 days office (Endeavour House, Ipswich).
    • Hours: 37 per week.
    • An Enhanced DBS is required.

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  • 2 Month Contract With A Local AuthorityJob Purpose: The Multi-Skilled... Read More
    2 Month Contract With A Local Authority
    Job Purpose:
    The Multi-Skilled Engineer (Plumbing Bias) is responsible for the maintenance, repair, and optimization of plumbing systems and associated mechanical infrastructure. The role requires a proactive, versatile engineer capable of handling multiple engineering disciplines with a primary focus on plumbing systems to ensure operational efficiency, safety, and compliance with regulatory standards.


    Key Responsibilities:
    Perform installation, maintenance, and repair of plumbing systems, including water supply, drainage, sewage, and gas pipelines.
    Conduct preventive and corrective maintenance of multi-disciplinary systems (mechanical, electrical, HVAC, and plumbing) as required.
    Troubleshoot complex plumbing issues, diagnosing root causes, and implement long-term solutions.
    Ensure compliance with local regulations, safety standards, and company policies related to plumbing and mechanical systems.
    Support facility upgrades, retrofits, and new installations with a focus on plumbing and associated systems.
    Maintain accurate records of maintenance activities, work orders, and inventory of materials and spare parts.
    Collaborate with other engineering and technical teams to resolve cross-functional issues.
    Provide technical guidance to junior engineers, technicians, and contractors.
    Participate in energy management, water conservation, and sustainability initiatives.

    Requirements
    Diploma or Bachelor’s degree in Mechanical / Civil / Plumbing Engineering or equivalent.
    Certified in relevant plumbing or mechanical trade licenses (preferred).
    Proven experience in multi-skilled engineering roles with a strong bias toward plumbing systems.
    Familiarity with building management systems (BMS) is an advantage.
    Strong knowledge of plumbing codes, safety standards, and best practices.
    Hands-on experience with pumps, valves, pipe systems, water treatment, and drainage systems.
    Ability to read and interpret mechanical and plumbing drawings and schematics.
    Proficient in preventive and corrective maintenance processes.
    Excellent problem-solving, analytical, and troubleshooting skills.
    Strong communication and interpersonal skills.
    Ability to work independently and within a team environment.
    5+ years of experience in facility maintenance or multi-skilled engineering roles, with at least 3 years focused on plumbing systems.
    Experience in large commercial, industrial, or residential facilities preferred.
    Willingness to work in shifts and respond to emergency breakdowns.
    Ability to climb ladders, work in confined spaces, and perform physically demanding tasks.
    Familiarity with safety and personal protective equipment (PPE) protocols.


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  • Business Support Assistant  

    - Wrexham
    3-month contract position with a local authoritySummaryThis is a 3-mon... Read More

    3-month contract position with a local authority

    Summary
    This is a 3-month contract position with a local authority, aimed at providing efficient and effective administrative and business support to Children’s Social Care teams. The role is crucial in ensuring the smooth operation of services that safeguard and promote the welfare of children and families.
    Responsibilities
    Deliver high-quality administrative support to social work teams, including managing correspondence, scheduling meetings, and maintaining accurate records.
    Handle confidential information in compliance with data protection and safeguarding policies.
    Prepare and process documentation for child protection conferences, looked-after children reviews, and other statutory meetings.
    Requirements
    Proven experience in an administrative or business support role.
    Strong IT skills, including proficiency in Microsoft Office and case management systems.
    GCSEs (or equivalent) in English and Maths.
    Commitment to undertake relevant training and development.
    Additional Information
    Working hours: 37 hours per week
    We work on Bi-weekly payments
    Location: 31 Chester Street, Wrexham, Wrexham Principal Area, LL13 8BG, United Kingdom
    This role is office-based, from 0900-1700. You may be required to start from 0830 - 1630 depending on service needs.
    Interviews will be in person and last between 30-45 minutes.
    The role closes on 18th Jan 2026, apply ASAP.


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