Consumer Auction Assistant (Weekends Only)Location: Leicester / RemoteSalary: £7,855Hours: Saturday and Sunday (10am - 4pm)________________________________________________________________Accelerate your career with a company that leads the way! Overview Dealer Auction is a digital business leading the way in the transformation of automotive remarketing. A joint venture between Auto Trader and Cox Automotive, Dealer Auction is the UK’s largest online wholesale marketplace.Dealer Auction’s core purpose is to help automotive businesses buy and sell used vehicles online, faster, and smarter than any other platform. Customers include Manufacturer’s; Fleet & Leasing companies; Franchise and Independent Retailers. Transacting over 120,000 vehicles every year, Dealer Auction attracts over 5500 buyers and 1200 sellers. As buying and selling moves away from traditional methods into online solutions, Dealer Auction is set to grow exponentially.More about our Parent Companies: Cox Automotive is a subsidiary of Atlanta based Cox Enterprises, and is the world’s largest automotive service organisation, providing solutions to clients at every stage of the vehicle lifecycle. In the UK, Cox Automotive provides inventory, financial and retail solutions to its clients throughout the automotive ecosystem. Cox Automotive brands in the UK include Manheim, Movex, NextGear Capital and Modix. The group employs more than 2,100 team members in the UK and works with thousands of clients. They provide Dealer Auction with support and access to learning and development opportunities as well as several communities such as MHFA’s, Diversity & Inclusion groups, and Women with Drive. Auto Trader Group plc is a 100% digital business having successfully completed the transition from a print title in 2013.Auto Trader sits at the heart of the UK’s vehicle buying process and operates the UK’s largest digital automotive marketplace. Auto Trader is recognised as a leading digital business in the UK which has its people culture and values at its core. They support Dealer Auction with access to their expertise in growing a value based, collaborative culture.Why Join Us & What’s In It For You?As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy: Option to buy additional holiday daysYour birthday off every year - paidOne annual Well-Being Day for you to relax and rechargeOne paid Charity Day to give back and support a cause that matters to youOpportunities for career progression across the Cox Automotive networkCompetitive pension scheme
About The Role This multifaceted role involves ensuring the high standards of images used in advertisements, confirming product information with consumers, and providing excellent customer service through inbound & outbound communication channel.It is imperative that we produce adverts which are of a high standard to ensure the risk is as low as possible for our dealers to buy stock, therefore ensuring the consumer can trust Dealer Auction as the place to sell their car.What You’ll Be DoingImage Quality Assurance:Thoroughly review and assess the quality of images used in advertisements to meet established standards.Identify and report any issues related to image clarity, resolution, and overall presentation.
Consumer Communication:Communicate with consumers to confirm the accuracy and completeness of vehicle listings, especially regarding any potential damage.Address consumer inquiries related to vehicle and process details, specifications, and condition to ensure accurate representation.Provide assistance and guidance to consumers throughout the listing process, promoting a positive user experience.Ensure documentation is verified and the correct GDPR guidelines followed.
Inbound Team Support:Serve as a key point of contact for the consumers, answering prelisting questions and providing relevant information to assist consumers.Collaborate with team members to develop and maintain a comprehensive knowledge base for frequently asked questions.Work closely with the customer support team to streamline processes and enhance overall efficiency.
What We’re Looking ForExceptional attention to detail, with the ability to spot and correct image quality issues quickly and accurately.Strong communication skills—both written and verbal—to engage confidently with consumers and collaborate effectively with internal teams.A customer-first mindset, always striving to provide an outstanding service experience.The ability to manage multiple priorities and stay organized under pressure.Familiarity with e-commerce platforms or online marketplaces—a definite plus.
Previous experience in customer support, particularly within a digital or retail environment, would be advantageous.
We’re Committed to InclusionWe are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names. STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
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