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ConvaTec
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  • Medical Customer Service Representative  

    - Dartford
    About ConvatecPioneering trusted medical solutions to improve the live... Read More
    About ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit The Amcare™ Group, a subsidiary of ConvaTec, is a dedicated provider of patient support services to the stoma and continence community and who have built a 30-year reputation based on the delivery of the highest quality homecare services. We’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. Amcare Group care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our distribution centres is in Sunderland. These form the Amcare™ Group making us one of the largest dispensing appliance contractors in the UK.Job Summary

    Provide outstanding Customer Service whilst dealing with all Amcare™ Group Customers. Deliver prompt responses to queries and complaints. Ensure efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customersDuties and Responsibilities Support customers by phone, electronically and face to face.Process customer orders received via inbound and outbound telephone, email and post.Respond promptly to customer and colleague enquiries.Maintain complete and accurate records of all customer interactions in the company CRM systemEnsure the complaints process is adhered to and relevant paperwork is completed in line with current processes.Complete mandatory training, online IG training and “Cornerstone” training within the deadlines set.To keep updated with all new ConvaTec products and Amcare™ Group services available to our customers.Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist, in line with personal targets.Drive long term business relationships and strengthen retention via customer registration to me+™ programme, in line with personal targets.Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets for me+™ registrations and CIC lead generation.Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers.Is a team player who understands the teams needs and shares ideas/suggestions to make the department run as efficiently as possible.Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communicationFollows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improvedDevelops relationships with customers through empathy and diplomacyIdentify sales leads when speaking to professionals and passing that information on to the relevant field sales personCompletes general administration tasks (filing, maintaining stocks of product/literature) to ensure all team members can access information when neededSkills and Experience: High levels of empathy with active listening skillsProblem solver, able to deal effectively and professionally with end user and healthcare professionals queriesAbility to work collaboratively with internal and external stakeholdersHigh Level of organisational skills and an ability to prioritise workload whilst multitaskingExcellent verbal, written and face to face communication skillsStrong Keyboard skills, including advanced knowledge of Word, Excel and note writingAbility to work independently and as a team Proven track record of working towards KPI’s and targets Attention to detail with a high level of accuracyTelephony, CRM and prescription system experienceBenefitsTarget IncentivePrivate MedicalPension SchemeTravel Requirements Occasional requirement to travel to any Amcare, ConvaTec or other site as required.Language Skills Good verbal and written EnglishExcellent communication skills are essentialEducation and Experience Experience in the pharmaceutical Industry is desirableEducated to Degree levelCustomer service experience is essentialOur transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.This is stepping outside of your comfort zone.This is work that’llmoveyou.#LI-GM1#LI-OnsiteBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less
  • Medical Customer Service Representative  

    About ConvatecPioneering trusted medical solutions to improve the live... Read More
    About ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit The Amcare™ Group, a subsidiary of ConvaTec, is a dedicated provider of patient support services to the stoma and continence community and who have built a 30-year reputation based on the delivery of the highest quality homecare services. We’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. Amcare Group care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our distribution centres is in Sunderland. These form the Amcare™ Group making us one of the largest dispensing appliance contractors in the UK.Job Summary

    Provide outstanding Customer Service whilst dealing with all Amcare™ Group Customers. Deliver prompt responses to queries and complaints. Ensure efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customersDuties and Responsibilities Support customers by phone, electronically and face to face.Process customer orders received via inbound and outbound telephone, email and post.Respond promptly to customer and colleague enquiries.Maintain complete and accurate records of all customer interactions in the company CRM systemEnsure the complaints process is adhered to and relevant paperwork is completed in line with current processes.Complete mandatory training, online IG training and “Cornerstone” training within the deadlines set.To keep updated with all new ConvaTec products and Amcare™ Group services available to our customers.Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist, in line with personal targets.Drive long term business relationships and strengthen retention via customer registration to me+™ programme, in line with personal targets.Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets for me+™ registrations and CIC lead generation.Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers.Is a team player who understands the teams needs and shares ideas/suggestions to make the department run as efficiently as possible.Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communicationFollows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improvedDevelops relationships with customers through empathy and diplomacyIdentify sales leads when speaking to professionals and passing that information on to the relevant field sales personCompletes general administration tasks (filing, maintaining stocks of product/literature) to ensure all team members can access information when neededSkills and Experience: High levels of empathy with active listening skillsProblem solver, able to deal effectively and professionally with end user and healthcare professionals queriesAbility to work collaboratively with internal and external stakeholdersHigh Level of organisational skills and an ability to prioritise workload whilst multitaskingExcellent verbal, written and face to face communication skillsStrong Keyboard skills, including advanced knowledge of Word, Excel and note writingAbility to work independently and as a team Proven track record of working towards KPI’s and targets Attention to detail with a high level of accuracyTelephony, CRM and prescription system experienceBenefitsTarget IncentivePrivate MedicalPension SchemeTravel Requirements Occasional requirement to travel to any Amcare, ConvaTec or other site as required.Language Skills Good verbal and written EnglishExcellent communication skills are essentialEducation and Experience Experience in the pharmaceutical Industry is desirableEducated to Degree levelCustomer service experience is essentialOur transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.This is stepping outside of your comfort zone.This is work that’llmoveyou.#LI-GM1#LI-OnsiteBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less
  • Senior Regulatory Affairs Specialist  

    - Deeside
    Convatec is a global medical products and technologies company, focuse... Read More
    Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

    Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Senior Regulatory Affairs Specialist, and you’ll do the same.The Senior Regulatory Affairs Specialist will support the Global business concerning pre and post market matters and ensure success of the business through completing assigned tasks with minimal supervision for change control activities, product promotional activities, labeling review activities, product registration and listing database experience, global product registrations requests, export/import activities, and post market actions and associated activities. Key ResponsibilitiesAct as RA lead for products under development, liaising with Project Development teams, Project managers including but not limited to R&D, Marketing and Sales and Operations and other QARAC associates. This is to ensure all RA requirements are included in the project plan. Ensure timescales and regulatory pathways are fully understood and baked into the project plan and will be completed. Prepare the pre-marketing documentation for all regions as designated , for CE marking and 510k according to the agreed timeline.Prepare regulatory strategies and update Technical Files to MDR requirements and engage with global markets to ensure global regulatory compliance.Maintain regulatory compliance for a range of Infusion Care Devices via change assessment and management of associated regulatory documentation (eg. Technical file updates, letter to file).Maintain renewals and the up to date information for all appropriate registration and listings databases, supporting global regulatory teams.Complete regional RA requests and provide the requested regulatory documents.Review, assess and approve change control requests which affect the marketing of medical devices.Review and approve labeling change requests, advertising and promotional request, field communications, etc. in accordance with CVT standards and procedures and industry guidance's. Keep informed about new and revised regulatory requirements. Support as requested by supervisor with all other request for information and documentation associated with regulatory laws and regulations.Complete all training as required and maintain training plans, records, etc. Maintain the organization and the security for all regulatory paper and electronic files. Develop, write, implement and maintain RA procedures.Skills & ExperienceMinimum of at least 5 years of experience in medical device Regulatory Affairs is required.Understanding of the regulatory framework for medical devices. Experience with Class I, II, III, sterile medical devices. Familiarity with Class III and active medical devices highly desirable.Experience in developing and implementing regulatory strategies for New Product Development projects is desirableUnderstanding of the Quality System Regulations ISO 13485:2016including preparation and implementation of standard operating proceduresPreferred - experience dealing directly with Notified Bodies, Competent Authorities, and US FDAExperience with electronic submission is preferredExperience with US/EU submissions.International Regulatory Affairs experience is desirable. Self-starter with the ability to work independently.Good time management and problem-solving skills. Strong interpersonal and collaborative skills.Ability to execute both reactively and proactively and in a timely manner.Ability to conduct thorough research of regulatory requirements and related issues to identify potential solutions and available options.Ability to plan, manage and execute project-based tasks often with tight deadlinesStrong analytical skills with good judgment making capabilities.Demonstrated organizational skills. Strong oral and written communication skills.Proficiency with Microsoft Office (Excel, Word, PowerPoint), Adobe Acrobat and Internet-based regulatory resources, Track wise, Documentum etc.Education/ Qualifications A minimum of a bachelor’s degree in Science, Engineering, Medical Technology or Nurse required. An advanced degree and/or Regulatory Affairs Certification (RAC) is preferred.Travel Requirements There may be some business-related travel associated with this role dependent on project and / or local marketAttendance of relevant training and development events would be required.Some destinations may involve overnight or longer stay(s).Working Conditions Hybrid working modelOur transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.This is stepping outside of your comfort zone.This is work that’ll move you.#LI-AC2#LI-HybridBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less
  • System Owner/ Technical Lead MES  

    - Deeside
    Convatec is a global medical products and technologies company, focuse... Read More
    Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

    Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a System Owner/ Technical Lead MES, and you’ll do the same.The System Owner/ Technical Lead MES oversees the full lifecycle of manufacturing execution systems, ensuring alignment with operational needs and technological innovation. This role requires balancing technical expertise with strategic vision to optimize manufacturing processes and maintain system integrity.Key ResponsibilitiesDesign, develop, test, deploy, maintain, and improve MES applications and systemsCollaborate closely with other members of the cross-functional team including production managers, engineers, and IT staff to define system requirements and design manufacturing solutionsOrchestrate clean, efficient, and maintainable code for MES systems, adhering to best practices and coding standardsParticipate in code reviews to ensure quality and share knowledge with the team regarding manufacturing execution systemsTroubleshoot, debug, and upgrade existing MES systems to ensure optimal manufacturing operationsContribute to the entire software development lifecycle for manufacturing systems, from concept to deployment and maintenanceStay updated with emerging MES technologies and apply them to improve existing manufacturing systems and processesWork closely with QA teams to ensure MES applications are of the highest quality and meet manufacturing standardsAssist in the estimation of tasks, identify potential roadblocks in manufacturing processes, and propose solutionsOptimize MES systems for speed, scalability and compliance across production facilitiesKey Requirements Minimum of 3 to 5 years of experience in IT Systems operations, with a focus on regulatory and quality solutions required.Experience with Delmia Apriso or Critical Manufacturing (CMF) required.Experience with software development methodologies (, Agile, Scrum) in manufacturing environments.Strong knowledge of MES principles and software engineering patterns.Experience with version control systems (, Github) for manufacturing software development.Excellent problem-solving and analytical skills for addressing complex manufacturing challenges.Strong communication and teamwork abilities to collaborate with production teams and stakeholders.Familiarity with continuous integration/continuous deployment (CI/CD) pipelines for manufacturing software.Understanding of manufacturing processes and how MES systems integrate with other enterprise systems (ERP, PLM, etc.).Education & Qualifications A Masters / Bachelor's degree in Business, Information technology, or a related field. Advanced degrees or certifications are a plus.Itil 4, Prince 2 or GMP is a plusTravel Requirements Position involve travel up to 10% of the time, mostly within Europe, Asia Pacific, and Americas.Most trips will include overnight travel. LanguagesEnglishPortuguese or Spanish is a plusWorking Conditions Remote working modelOur transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.This is stepping outside of your comfort zone.This is work that’ll move you.#LI-AC2#LI-RemoteBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less
  • System Owner/ Technical Lead MES  

    - London
    Convatec is a global medical products and technologies company, focuse... Read More
    Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

    Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a System Owner/ Technical Lead MES, and you’ll do the same.The System Owner/ Technical Lead MES oversees the full lifecycle of manufacturing execution systems, ensuring alignment with operational needs and technological innovation. This role requires balancing technical expertise with strategic vision to optimize manufacturing processes and maintain system integrity.Key ResponsibilitiesDesign, develop, test, deploy, maintain, and improve MES applications and systemsCollaborate closely with other members of the cross-functional team including production managers, engineers, and IT staff to define system requirements and design manufacturing solutionsOrchestrate clean, efficient, and maintainable code for MES systems, adhering to best practices and coding standardsParticipate in code reviews to ensure quality and share knowledge with the team regarding manufacturing execution systemsTroubleshoot, debug, and upgrade existing MES systems to ensure optimal manufacturing operationsContribute to the entire software development lifecycle for manufacturing systems, from concept to deployment and maintenanceStay updated with emerging MES technologies and apply them to improve existing manufacturing systems and processesWork closely with QA teams to ensure MES applications are of the highest quality and meet manufacturing standardsAssist in the estimation of tasks, identify potential roadblocks in manufacturing processes, and propose solutionsOptimize MES systems for speed, scalability and compliance across production facilitiesKey Requirements Minimum of 3 to 5 years of experience in IT Systems operations, with a focus on regulatory and quality solutions required.Experience with Delmia Apriso or Critical Manufacturing (CMF) required.Experience with software development methodologies (, Agile, Scrum) in manufacturing environments.Strong knowledge of MES principles and software engineering patterns.Experience with version control systems (, Github) for manufacturing software development.Excellent problem-solving and analytical skills for addressing complex manufacturing challenges.Strong communication and teamwork abilities to collaborate with production teams and stakeholders.Familiarity with continuous integration/continuous deployment (CI/CD) pipelines for manufacturing software.Understanding of manufacturing processes and how MES systems integrate with other enterprise systems (ERP, PLM, etc.).Education & Qualifications A Masters / Bachelor's degree in Business, Information technology, or a related field. Advanced degrees or certifications are a plus.Itil 4, Prince 2 or GMP is a plusTravel Requirements Position involve travel up to 10% of the time, mostly within Europe, Asia Pacific, and Americas.Most trips will include overnight travel. LanguagesEnglishPortuguese or Spanish is a plusWorking Conditions Remote working modelOur transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.This is stepping outside of your comfort zone.This is work that’ll move you.#LI-AC2#LI-RemoteBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less
  • Team Lead - Laboratory Services  

    - Deeside
    About Us Pioneering trusted medical solutions to improve the lives we... Read More
    About Us
    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit About the role:Team Lead – Laboratory Services is responsible for the daily technical operation of the microbiology laboratory, supervising a team of microbiology staff, overseeing the laboratory testing schedule and ensuring all microbiological testing, processes, methods, and validation exercises conform to internal procedures, reflect applicable regulations/guidelines and meet industry best practice.Your key duties and responsibilities:Working within a controlled ISO13485 laboratory quality system and in accordance with GLP/GMP compliant procedures.Supervise a team of 3-6 microbiology staff.Ensures microbiology lab staff are trained and proficient at their assigned tasks and follow established standard procedures for the tasks they are performing.Conducts General Laboratory Compliance Awareness training as part of new starter inductions; ensures lab compliance with applicable cGMP regulations and SOP’s.Takes responsibility for the daily technical operation of the microbiology laboratory.Oversees the laboratory testing schedule and ensures all microbiological testing, processes, methods, and validation exercises conform to internal procedures, reflect applicable regulations/guidelines and meet industry best practice.Responsible for prioritisation of tasks to ensure deadlines are met in accordance with testing schedules.Represents the Microbiology Lab as a functional lead on various teams.Deputize in the absence of a laboratory manager; represents the microbiology laboratory during internal and external audits.To troubleshoot issues as they occur in the microbiology laboratory and manage deficiencies, OOS’s, non-conformances and failures with respect to equipment, procedure, processes and test methods within the laboratory.Ensure all laboratory instrumentation and equipment are appropriately calibrated in accordance with regulatory requirements and calibration schedules.Ensures microbiology equipment is fully qualified (IQ/OQ/PQ) to expected standards; supports software validation activities as and when required.Perform detailed laboratory investigations to determine the root cause for atypical and out of specification results, apply corrective and preventive actions and concise report investigations.Write COSHH and risk assessments for laboratory procedures.Skills & Experience: 5+ years of Microbiology Laboratory work experience responsibilities.Working knowledge and understanding of compliance with FDA and European regulations relating to Quality Systems (preferable ISO13485:2016, ISO9001:2015, FDA 21 CFR part 820 or equivalent), GMP and GDP.Working knowledge and experience of microbiology related pharmacopeial/ISO standards.Experience of supervising staff in a laboratory setting.Background in microbiology; experience, track record and knowledge within microbiology or a laboratory environment.Demonstrated excellent analytical and problem-solving skills and ability to interpret data from a variety of sources.Excellent SOP, investigation, protocol, and technical report writing skills.Microsoft Office skills are essential.Ability to work effectively and communicate in cross-functional teams, building co-operative working relationships.Highly motivated, possessing excellent personal attributes as well as being a flexible team member willing to take on a wide variety of tasks.Qualifications/Education:Degree qualified, ideally in Microbiology, Biology or a similar related discipline.Knowledge and understanding of compliance with FDA and European regulations relating to Quality Systems (ISO13485:2016, FDA 21 CFR part 820) and GMP Guidelines and Regulations is desirable.Good working knowledge of Microsoft Office, specifically Word and Excel.Travel Requirements:Position may involve minimal travel, between 1-5 days per year.Working Conditions:This role may be based in the Deeside with an onsite working structure.Laboratory/Office EnvironmentWorking in a laboratory environment with exposure to biological agents, chemicals and reagents. Special Factors:Exposure to biological agents (Hazard Group 1 and 2).Ready to join us?At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.#LI-CC1#LI-OnsiteBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less
  • Account Manager - Oxford and Buckinghamshire  

    Pioneering trusted medical solutions to improve the lives we touch: Co... Read More
    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit About the Role: Grow the account sales for advanced wound care through consultation with district nurses and community nurses and specialist teams in the community and hospital. Training and education to support product use. Pull through of formularies and pathways. Evaluations to support pathway/formulary inclusion. Working closely with the matrix team. Territory: Buckinghamshire, Oxfordshire, Berskshire, Frimley, Hampshire and Isle of WightKey Responsibilities:Drive overachievement of sales targets across territoryRepresent ConvaTec professionally within the community and some secondary care.Demonstrates in-depth clinical and product knowledge within key indication areasProduce specific account growth plans detailing actions and resourcesBuild comprehensive customer account plansMaximise the clinical access to key brands through formulary inclusions or clinical guidelines.Pull through of the business by the Account Manager crucial following on from the formulary inclusion.Drive and support product implementation across care settingsEnsure correct and competent use of ConvaTec brands through regular trainingInitiate and drive (hospital/community) product evaluations through liaisons with key clinical decision makersFacilitate audits to gather prevalence dataPlan and implement local study/educational activity to raise awareness of the therapy areas and build platform for sales opportunitiesMeet agreed Metrics & SFE Standards working within and adhering to Company’s compliance policy & Standards of Business Conduct & Ethics.A strong understanding of the company CRM system and record calls dailyAbout You:Selling experience within medical/pharma industry, selling to primary and/or secondary care.Strong team player as will be part of a Matrix teamEducated to degree level, with ideally a bio-medical sciences background or nursing experience. Recent graduates with a Bio-medical sciences degree will be consideredTenacity, be highly motivated and goal orientedStrong and impactful communication skills and the ability to build strong customer relationships and influence key decision makersThe ability to demonstrate a good understanding of NHS structure Demonstrates skills at meeting or exceeding targetsStrong presentation & IT skills Working Requirements:In the field 5 days per week, 90% customer facing. Travel - on occasion as business needs require minimal overnight stays will be required.Ready to join us?At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life#LI-SC1
    #LI-HybridBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less
  • Regulatory Affairs Specialist  

    - Deeside
    Pioneering trusted medical solutions to improve the lives we touch: Co... Read More
    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit



    Our search for better is changing the lives of our customers. It’s changing the careers of our people too – creating new challenges and opportunities all the time. We’re a business that never stands still. Join us on our journey to #ForeverCaringConvatec Infusion Care is currently looking for a new colleague to join our dedicated Regulatory Affairs team. The RA department is responsible for Convatec Infusion Care product portfolio registration efforts and for ensuring local and worldwide regulatory compliance. You will be a part of a team of highly qualified and goal-oriented specialists who constantly aim at knowledge sharing, a high level of professionalism, and continuous improvement. While we set high standards for our work, we also strive for a healthy work-life balance and personal development. As our work is very dynamic, with many balls in the air at one time, you will have a unique opportunity to experience how a big corporation operates, conducts business, and has a positive impact on a global scale.

    We offer you an impactful role in an innovative and far-reaching company. You will collaborate across the organisation and have a significant influence on the projects and processes assigned to you. Reporting to the Manager - Regulatory Affairs for the post Market activities, you will join a team of highly motivated employees. This position is located in Deeside, UK - with the flexibility of working from home when it fits with your tasks.

    Key Duties And Responsibilities
     Correspond with customers, appointed representatives in different countries and authorities regarding product registration;Ensure that registrations fulfill regulatory requirements in relevant markets;Maintain competence and knowledge regarding product registration and regulatory requirements in relevant markets ensuring that the impact of new regulations and changes in regulations are assessed and communicated within the organization, as required;Obtain knowledge of regulatory requirements to develop regulatory strategies for product launch and support registration in new markets;Provide regulatory support across the organization to ensure that the regulatory requirements are met, and that relevant product documentation is in place as required by regulatory authorities during the different stages of the product life cycle;Ensure that documents are generated and maintained for the registration of new devices, changes to existing products, and notification of said changes to the regulatory authorities. These documents include but are not limited to Declarations of Conformity, Technical File Summaries, regulatory statements, etc;Ensure maintenance of procedures and instructions related to Regulatory Affairs;Maintain regulatory Information in relevant databases;Ad hoc assistance within the regulatory field;Assess regulatory impact for changes to existing as well as new products;Sign documents related to products registration, according to the relevant procedures governing each document and in line with the responsibilities described above;Sign documents related to the development of new products and changes to existing products;Prepare, review, and sign Regulatory Assessment Plans.About You

    We are looking for a structured, positive, and team-oriented specialist. Additionally, you possess excellent communication and project management skills, along with comprehensive knowledge of worldwide regulations and MDR.

    As a person who looks for solutions rather than obstacles, you take pride in being a specialist and aim to improve your personal and professional skills. You understand that the key contributing factor to success is collaboration with your closest colleagues and across functions. Delivering high-quality, timely solutions, and projects are top priorities for you. Having a strong grasp of good documentation practice, and habits of working in a structured and methodical manner, you know when to execute and delegate.

    To be truly successful in this position you must enjoy cooperating within large project groups and having a busy workday while managing several tasks at the same time. You are fluent in English, in writing as well as verbally, as the company language is English.

    Your Qualifications And Experience
     Engineer or technical/bachelor degree as Pharmaconomist, Laboratory technician, or relevant work experience (required)Customer service experience (preferred)Work experience with product registration/market access of medical devices or pharmaceuticals (preferred)Fluent English, verbal and written (required)Familiar with commonly used computer software packagesKnowledge of regulations related to product registration (required)Knowledge of ISO 13485 or similar regulations, (preferred)Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone.This is work that’ll move you.#LI-AN1#LI-RemoteBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less
  • Account Manager - Oxford and Buckinghamshire  

    - Isle of Wight
    Pioneering trusted medical solutions to improve the lives we touch: Co... Read More
    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit About the Role: Grow the account sales for advanced wound care through consultation with district nurses and community nurses and specialist teams in the community and hospital. Training and education to support product use. Pull through of formularies and pathways. Evaluations to support pathway/formulary inclusion. Working closely with the matrix team. Territory: Buckinghamshire, Oxfordshire, Berskshire, Frimley, Hampshire and Isle of WightKey Responsibilities:Drive overachievement of sales targets across territoryRepresent ConvaTec professionally within the community and some secondary care.Demonstrates in-depth clinical and product knowledge within key indication areasProduce specific account growth plans detailing actions and resourcesBuild comprehensive customer account plansMaximise the clinical access to key brands through formulary inclusions or clinical guidelines.Pull through of the business by the Account Manager crucial following on from the formulary inclusion.Drive and support product implementation across care settingsEnsure correct and competent use of ConvaTec brands through regular trainingInitiate and drive (hospital/community) product evaluations through liaisons with key clinical decision makersFacilitate audits to gather prevalence dataPlan and implement local study/educational activity to raise awareness of the therapy areas and build platform for sales opportunitiesMeet agreed Metrics & SFE Standards working within and adhering to Company’s compliance policy & Standards of Business Conduct & Ethics.A strong understanding of the company CRM system and record calls dailyAbout You:Selling experience within medical/pharma industry, selling to primary and/or secondary care.Strong team player as will be part of a Matrix teamEducated to degree level, with ideally a bio-medical sciences background or nursing experience. Recent graduates with a Bio-medical sciences degree will be consideredTenacity, be highly motivated and goal orientedStrong and impactful communication skills and the ability to build strong customer relationships and influence key decision makersThe ability to demonstrate a good understanding of NHS structure Demonstrates skills at meeting or exceeding targetsStrong presentation & IT skills Working Requirements:In the field 5 days per week, 90% customer facing. Travel - on occasion as business needs require minimal overnight stays will be required.Ready to join us?At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life#LI-SC1
    #LI-HybridBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less
  • Convatec is a global medical products and technologies company, focuse... Read More
    Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

    Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Solution Owner Product Lifecycle Manager, and you’ll do the same.The Solution Owner Product Lifecycle Manager (Regulatory & Quality)oversees the full lifecycle of management systems, ensuring alignment with operational needs and technological innovation. This role requires balancing technical expertise with strategic vision to optimize processes and maintain system integrity.Key Responsibilities Design, configure, test, deploy, maintain, and improve applications.Collaborate closely with QA, IT, and business stakeholders to define system requirements and solutions.Orchestrate clear, efficient, and well-documented configurations and scripts, following best practices and compliance standards.Participate in system reviews and validation activities to ensure system quality, regulatory compliance (, GxP, 21 CFR Part 11), and data integrity.Troubleshoot, debug, and upgrade existing systems to ensure optimal operations and minimal downtime.Contribute to the full system lifecycle, from requirements gathering and design through deployment, training, and ongoing support.Stay updated with emerging technologies and apply relevant advancements to improve system functionality.Work closely with QA and compliance teams to ensure that applications meet the highest quality and regulatory standards.Assist in project planning, task estimation, and risk identification, proactively addressing potential issues and proposing effective solutions.Provide ongoing support, training, and mentorship to users and administrators.Key RequirementsMinimum of 3-5 years of experience in IT Systems operations, with a focus on regulatory and Quality Solutions.PLM Teamcentreexperience is required; Compliance Wire and Polarion would be an advantage.Proven experience with Regulatory & Quality Systems.Proficient in system configuration, SLA Management and business stakeholder management.Strong understanding of data management and regulatory requirements (, GxP, 21 CFR Part 11).Experience with software development methodologies (, Agile, Scrum) and system validation practices.Familiarity with database technologies (, SQL) and web services (, REST, SOAP).Experience with version control systems (, GitHub) and change management processes.Excellent problem-solving and analytical skills, with attention to detail and data integrity.Strong communication and teamwork abilities, with experience collaborating across functional teams.Experience with cloud services and technologies is a plus.Ability to lead training sessions and support end-users in a regulated environment.Education/ QualificationsA Masters / Bachelor's degree in business, information technology, or a related field. Advanced degrees or certifications are a plus.Itil 4, Prince 2 orGMP is a plus.Travel RequirementsPosition involves travel up to 10% of the time, mostly within Europe, Asia Pacific, and the Americas. Most trips will include overnight travel.LanguagesEnglishPortuguese or Spanish is a plusWorking Conditions Remote working modelOur transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.This is stepping outside of your comfort zone.This is work that’ll move you.#LI-AC2#LI-RemoteBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany