We are looking for a friendly, organised and customer-focused administrator to help deliver excellent service to our customers. Working as part of a team and reporting into the Compliance Manager, this role focuses on being a first point of contact for customer phone calls and emails. The role is based at the Head Office in Norwich, working on a 4 on/4 off rota basis, covering the following shifts: Monday - Friday 12:00pm-8:00pm Saturday - Sunday - 8:00am-6:00pm What you will be doing for us: Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries Assist in the ongoing monitoring of lone-working safety processes, including out-of-hours oversight to support compliance Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team Carry out general administrative duties such as scanning in documents and uploading files to internal platforms What we are looking for: Essential: Previous experience in an administrative, customer service, or customer support role within a fast-paced environment (or strong transferable administrative experience) Excellent attention to detail with a high level of accuracy in record-keeping Strong written and verbal communication skills with the ability to engage effectively across all levels Ability to handle sensiti...
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