Job Description Soft FM Cleaning Manager Location: HelensburghSalary: £34,000 We're looking for an experienced Soft FM Cleaning Manager to lead the day-to-day delivery of high-quality facilities services on site. This is a varied, hands-on role with responsibility for both self-delivered services and third-party contractors, ensuring an exceptional experience for clients and customers at all times. The Role You'll be accountable for the delivery of all Soft FM services, including cleaning (site, mess, reactive and specialist), waste management, and associated facilities services. Acting as the client's representative, you'll manage, drive standards, lead teams, and ensure full compliance across health, safety, quality, and financial controls. Key Responsibilities Deliver all Soft FM services in line with contractual agreements and SLAsManage and coordinate third-party contractors and supply chain partnersLead, motivate, and develop on-site facilities teamsMaintain excellent client relationships and proactively address needsEnsure statutory, health & safety, fire, hygiene, and compliance standards are metControl budgets, monitor spend, and ensure value for moneyIdentify service improvements, efficiencies, and commercial opportunitiesOversee audits, reporting, training, and accurate record-keeping About You Proven experience in Soft FM management (essential)Strong people management skills, including performance management and developmentConfident managing reactive and planned works in a live environmentExcellent customer service and stakeholder management skillsHighly organised with strong attention to detailComfortable working within a robust corporate Health & Safety cultureFinancially astute with experience in budget and cost controlSmart, professional, and confident communicatorFull UK Manual Driving Licence (essential) Desirable Qualifications BIFM membershipBICSc / NVQ or equivalent cleaning qualificationIOSH or NEBOSH Certificate Why Join Us? You'll be part of Compass Group, representing a brand known for quality, safety, and service excellence. We offer a supportive environment, opportunities to develop, and the chance to make a real impact on site every day. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and families About Us Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com R/SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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