Job Title: Deployment and Operational Compliance Manager Location: Wembley/Imperial Site Hours: 45 hours per week Mon-Fri (13:30-23:30) 1 Saturday every 4 weeks Salary: £37,000 per year Accountable to: Operations Manager (Wembley) The Deployment and Operational Manager is to provide hands-on, reactive management of the workforce during deployment and while they are mobile across London.
This role involves coordinating with the Vehicle Make Ready Operative (VMRO) team and operational staff to ensure crews are assigned to the correct vehicles with the correct equipment.
The Deployment and Operational Compliance Manager will be responsible for the quality and compliance of their designated deployment wave, liaising with Workforce Planning and the Operations Assistant to understand vehicle allocations and ensure compliance with the deployment plan.
The Deployment and Compliance manager will facilitate and monitor timely deployment from the station in accordance with the designated deployment wave, addressing any on-the-day non-conformance issues to protect the operational deployment window.
Following the timely completion of the deployment wave, they will travel to an Imperial Hospital Site with the crews to conduct on-the-job assessments and audits of operational compliance.
These assessments will include, but are not limited to, timeliness, IPC compliance, uniform standards, unannounced vehicle inspections, and quality of care evaluations, including bedside manner observations.
A comprehensive framework is available for these assessments.
The Deployment and Compliance Manager will be accountable for effectively managing non-compliance among all operational staff encountered during their shift.
This includes addressing poor behaviours immediately and conducting on-the-day investigations for repeat non-conformance and breaches of compliance standards.
Additionally, the Deployment and Compliance Manager will provide reactive support to the Control and Hospital Site teams, addressing unreasonable refusals of journeys and managing on-site situations to achieve resolution.
This responsibility extends to all CAS operational staff.
Resolutions will typically be sought face-to-face, as the manager will be on-site at designated Imperial Hospital Sites for the entirety of their shift following the execution of deployment waves.
When immediate resolution is not possible, the manager will compile an evidence pack for an on-the-day investigation with the Operations Assistant, to be conducted at the Wembley depot.
A laptop will be a for the mobile completion of statements and reports.
The Deployment and Compliance Manager will act as the conduit between operational staff and the Control team, seeking business-focused resolutions.
The Deployment and Compliance Manager will proactively engage with the workforce in a professional manner, promptly addressing non-conforming behaviour.
This autonomous role carries high levels of accountability for the performance and behaviour of the team.
In addition to the above responsibilities, the manager will implement and manage all operational staff in alignment with Group values.
If you are looking for a rewarding role that makes a difference within your community then apply today!
About the company Community Ambulance Service is part of the Ambulnz UK Group.
We have over 14 operational bases across England and Wales, and over 800 employees who are providing essential support to the NHS and hospital Trusts.
Across our sites we provide patient transport services, secure mental health patient transport, urgent and emergency care.
We are proud to be an established private ambulance provider with a deeply rooted history.
About you Whilst previous experience within the role is desirable, we do provide comprehensive training so it is not essential.
More importantly, we are looking for caring and compassionate individuals who will treat our patients with dignity and respect.
To be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
To attend and actively participate in Company refresher training as required.
To ensure that statutory regulations and organisational policies and procedures are always implemented and adhered to.
To demonstrate commitment to the Company’s values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.
To act as the example of best practice to all staff in respect to personal appearance, conduct, and behaviours. Key Tasks: Deployment Management: Effectively manage designated deployment waves, including monitoring and managing vehicle, equipment, and stock allocations.
Ensure the timeliness of deployment waves in line with business deployment targets.
Inform frontline staff of their vehicle allocations.
Record all on-the-day or short notice absences in the WFP tool and escalate any vehicle or staff amendments to the Control team.
Deploy on frontline shifts when operationally required.
Oversee frontline employee deployment and deputise for the Operations Assistant when operationally required.
Operational Compliance & Performance Monitoring: Ensure VDIs are completed prior to deployment, achieving a 95% completion rate, and track and analyse completion rates.
Manage and execute the operational compliance audit framework, addressing non-conformance and issuing immediate corrective actions.
Supervise and ensure colleagues follow training and Safe Systems of Work, adhering to Health & Safety policies at all times.
Review and analyse employee performance data, including delivery service windows, first run performance, and deployment timeliness, to identify trends and areas for improvement.
Create and implement action plans to drive performance and operational improvements.
Employee Management & Conduct: Assist in investigation meetings and disciplinary proceedings as required to support the Operations Assistant.
Effectively manage on-the-spot negative end-of-shift behaviours linked to refusal of reasonable requests.
Act as the initial point of escalation for the Control, Renal, and Hospital Site Managers regarding any operational challenges.
Culture, Onboarding and Support: Welcome and facilitate the onboarding of new colleagues, ensuring they integrate into their roles effectively.
Assist in developing the workplace culture by using formal and informal tools to recognize employees who receive compliments from the control team, patients, or Trust.
Contribute to the development of SOPs to streamline processes and procedures.
Maintain a mobile and reactive onsite presence on behalf of CAS for the duration of your shift following the deployment wave.
Person Specification: Essential: Hold a full UK manual driving licence with a minimum of 1 year driving experience and no more than 6 points on your licence.
Experience of first line management, mentoring and supervision.
Ability of working to KPI’s.
Excellent verbal and written communication skills.
Ability to work within a multi-professional team.
IT skills (databases and Microsoft Office) Demonstrate high levels of emotional intelligence Knowledge of medical terminology.
Experience of dealing with difficult and challenging situations.
Ability to listen and document feedback concisely and without bias.
Excellent time management and organisational skills.
Able to work under pressure and cope with change and conflicting priorities.
Willingness to travel across regions Model professional behaviours.
Engaging and positive personality.
Desirable: ICT/ACA/ECA/Paramedic qualified (or equivalent) Chartered Managers Institute Level 3 First Line Management Qualification (or equivalent).
First line management working in a health care setting.
Experience of incident management and investigation.
We offer: A rewarding career at a reputable company £37,000 per year Long service awards Uniform provided Flu vaccination (offered in winter to those who want it) Comprehensive Training and Induction Programme A pension scheme Enhanced DBS Check, paid for by the Company Ability to apply for a Blue Light Discount Card Cycle to Work Scheme Ability to join our Equality, Diversity and Inclusion group promoting equality and celebrating diversity in our workplace Employee Assistance Programme providing 24/7 confidential advice and guidance on matters such as: o Formal counselling o Medical information o Family issues and relationship advice o Stress and anxiety o Financial wellbeing o Legal information Benefits: Company pension Cycle to work scheme Free flu jabs On-site parking Safeguarding Statement: Ambulnz Community Partners is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing our policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful, this vacancy will require an enhanced DBS check.
Please note it is a criminal offence to apply for a role in a regulated activity if you are barred from doing so.
Equality & Diversity Statement: We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
Reasonable adjustments will be made for disabled applicants where required .
Powered by JazzHR
Read Less
