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  Marketing Insights Coordinator - Entry Level  

  Common Sail Investment Group

  [fulltime] - Brighton

  Posted: 11/03/2026

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  Reputation & Reviews / Marketing Insights Coordinator Common Sail Inve... Read More

  Reputation & Reviews / Marketing Insights Coordinator
  Common Sail Investment Group Position Summary The Reputation & Reviews Coordinator leads Common Sail Investment Group’s review strategy across all brands and industries, ensuring that our communities and service lines maintain exceptional online visibility, credibility, and engagement. This role focuses on review generation, response, reporting and profile management, helping different leaders meet review goals and remain eligible for industry awards that recognize excellence in senior living and care services. The ideal candidate is a strong communicator, organized project manager, and creative problem solver who is passionate about reputation management, customer engagement, and continuous improvement. Key Responsibilities Review Strategy & Execution Conduct routine audits of website review integrations. Partner with leaders to conduct direct review outreach efforts to residents, families, clients, and employees to ensure balanced and authentic representation of experiences. Develop, refine, and share review support tools such as QR code flyers, review request scripts, best practices guides, and trackers with leaders who own review goals as part of ongoing education. Attend regional leadership meetings to provide updates on review performance and offer ongoing guidance. Lead review training sessions for newly hired leaders, ensuring their understanding of key review platforms (Google, APlaceForMom, Caring.com, Indeed, and Glassdoor). Set, track, and report ongoing review goals for senior living and care leaders, partnering with regional leaders to ensure accountability and support. Promote and maintain eligibility for industry-specific awards (Caring.com Caring Stars and APlaceForMom Best of Senior Living awards) by proactively managing review activity and goal achievement. Review Response & Compliance Manage all incoming reviews (positive and negative) through ReviewTrackers, ensuring timely, HIPAA-compliant, and professional responses. Collaborate with operational and care leaders to gather context before responding to sensitive or negative reviews. Maintain tone and consistency across all responses, ensuring alignment with CSIG’s brand voice and compliance standards. Profile & Platform Management Own and maintain consistent, optimized profiles across key online visibility platforms including Google, Bing, Apple Maps, and Waze. Ensure all community and company profiles remain verified, branded correctly, and functioning properly – including photo management and updates. Troubleshoot and resolve urgent profile issues (e.g., suspended or unverified Google listings) in partnership with platform representatives. Partner with the social media team to post timely, relevant updates to Google Business Profiles that highlight community events and successes. Support new property acquisitions by ensuring all relevant profiles are created, verified, and aligned with CSIG branding standards. Reporting & Optimization Produce and maintain review performance dashboards and summaries for leadership visibility. Identify trends in review volume, sentiment, and response rates to guide process improvements. Continuously evaluate and optimize review generation, response, and tracking processes to increase efficiency and engagement. Maintain vendor relationships with platform partners and reputation tools (e.g., ReviewTrackers). Document processes, maintain training materials, and share learnings to strengthen team and organizational knowledge. Support cross-functional marketing and operations initiatives that rely on online reputation data. Skills & Qualifications Some experience in online reputation management, digital marketing, and/or customer engagement preferred. Strong verbal and written communication skills with attention to tone, professionalism, and compliance. Demonstrated ability to train and coach others effectively. High level of organization and ability to manage multiple priorities and deadlines. Familiarity with review management tools (e.g., ReviewTrackers) and online listing platforms (Google, Bing, Apple Maps, Waze) is a plus. Working understanding of HIPAA-compliant communication in a healthcare or senior living environment is a plus. Growth Path This position offers significant opportunity for growth within the marketing and insights organization. Over time, the role can evolve into a Senior Reputation Strategist or Reputation Marketing Manager, with expanded responsibility for multi-brand strategy, vendor management, and executive-level reporting. General Working Conditions: This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Travel to different locations may be required. #CSALL Read Less

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• 

  Senior Financial Analyst  

  Common Sail Investment Group

  [fulltime] - Brighton

  Posted: 10/03/2026

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  Senior Financial Analyst CommonSail Investment Group This position is... Read More

  Senior Financial Analyst CommonSail Investment Group This position is responsible for the preparation of various business segment financial information, including budgets, forecasts, and monthly reporting packages. This position will also provide timely financial insights on both existing and proposed business segment initiatives. Duties/Responsibilities: Prepares annual budgets, quarterly forecasts, and monthly financial reports and reviews results with business segment financial leadership Creates ad hoc templates, reports, and analysis to improve financial performance Aggregates large sets of data from multiple sources (General ledger, Excel) to identify trends/variances. Reviews and updates regulatory and government annual reports/surveys/census. Possess strong organizational skills and ability to multi-task and meet deadlines. Works with Accounting team to ensure an accurate, efficient and timely monthly financial close process Performs all other duties as assigned. Qualifications: Extensive Knowledge of general financial terminology Understanding of and ability to adhere to generally accepted accounting principles. Highly proficient with accounting software. Excellent organizational skills and attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite or similar software. Ability to work well in a team environment as well as independently (with limited supervision) Education and Experience: Bachelor's degree in Accounting, Finance, or related discipline required. Three to five years of accounting experience required. Skills needed for new hire: • Accounting knowledge to support monthly financial review during close. • A working knowledge of NetSuite and NSPB/HFM/Smartview strongly preferred • Comfortable in adaptive environments with changing deadlines/processes/tasks • Can translate numbers/results from accounting into a story that helps guide operational decisions (industry-specific knowledge to be built over first 3-6 months) • Knows how to prioritize and multi-task • Driven to continually improve processes rather than maintain a “that’s how we’ve always done it” mindset. • Proactive approach to work needs and requirements. • Curious about variance and root cause analysis • Team player willing to support broader department projects as needed. • Invests in keeping and growing a strong team culture • Willing to flex schedule in support of priority projects and deadlines as needed #CSALL Read Less

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• 

  HR Coordinator  

  Common Sail Investment Group

  [fulltime] - Brighton

  Posted: 10/03/2026

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  HR Coordinator Common Sail Investment Group Position Summary: An HR Co... Read More

  HR Coordinator Common Sail Investment Group Position Summary: An HR Coordinator is responsible for completing the day-to-day tasks of our HR team. The HR Coordinator is self-motivated and energized by working amongst a group of thoughtful, smart, fast-paced and successful colleagues. The HR Coordinator is a strong team player with a proactive approach and can take initiative with discretion and judgment.Primary responsibilities will be assisting in a variety of HR functional areas which may include maintaining records, reporting, and general administrative support for the team. Required Experience for HR Coordinator: Associate degree in business or equivalent work experience in the HR field Familiarity with a variety of HR areas such as benefits administration, new hire orientation/onboarding, recruiting, HR policies and compliance, and payroll preferred Proficiency in MS Office Suite Demonstrate a high level of attention to detail and timely follow through Learn quickly; a relentless and nimble learner Display a positive attitude and passion for serving our employees Practice attentive and active listening skills Comfortable with ambiguity; can effectively cope with change, shift gears easily, and adapt according to business or client needs Approachable and able to successfully build relationships with a variety of people Strong time management and prioritization skills Good interpersonal savvy – able to relate openly and comfortably with diverse groups of people Timely, responsive, accurate, and thorough in all written and verbal communication Primary Responsibilities for HR Coordinator: Provide stellar service to the organization by being responsive, timely, and accurate in all communications Professionally handle phone calls and emails to address questions, resolve complaints and provide correct information to employees Complete employee communications and data processing Partner with members of the HR team to accomplish team projects and process improvements Support HR Generalists, HR Business Partners, and HR Directors completing multiple business objectives and tasks Follow up with HR team and employees on any open items to solve issues and provide excellent service Assist HR team completing file audits Limited travel to various community locations General Working Conditions: This position may entail sitting or standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required. #CSALL Read Less

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• 

  Unemployment Generalist  

  Common Sail Investment Group

  [fulltime] - Brighton

  Posted: 10/03/2026

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  Unemployment Generalist CommonSail Investment Group Position Summary... Read More

  Unemployment Generalist CommonSail Investment Group Position Summary: An Unemployment Generalist is responsible for completing the day-to-day tasks for our unemployment program. The Unemployment Generalist is self-motivated and energized by working amongst a group of thoughtful, smart, fast-paced and successful colleagues. The Unemployment Generalist is a strong team player with a proactive approach and can take initiative with discretion and judgment.Primary responsibilities will be responding to working within our HRIS to coordinate our unemployment claims, connecting staff to the correct resources, ensuring deadlines are met, and general administrative support for the unemployment program. Essential Responsibilities and Duties: Provide stellar service to the organization by being responsive, timely, and accurate in all communications Professionally handle phone calls and emails to address questions, resolve complaints and provide correct information to employees Complete all unemployment requests received Partner with members of our internal and external team to ensure unemployment requests are completed in a timely fashion Follow up with HR team and employees on any open items to solve issues and provide excellent service Limited travel to various community locations Required Experience for Unemployment Generalist : Associate degree in business or equivalent work experience in the HR field Advanced knowledge about the unemployment process Proficiency in MS Office Suite Demonstrate a high level of attention to detail and timely follow through Learn quickly; a relentless and nimble learner Display a positive attitude and passion for serving our employees Practice attentive and active listening skills Comfortable with ambiguity; can effectively cope with change, shift gears easily, and adapt according to business or client needs Approachable and able to successfully build relationships with a variety of people Strong time management and prioritization skills Good interpersonal savvy – able to relate openly and comfortably with diverse groups of people Timely, responsive, accurate, and thorough in all written and verbal communication General Working Conditions While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required. Common Sail Investment Group has a comprehensive benefit package that includes health, dental, vision, life and accidental insurance, short-term disability, long-term disability, critical illness, EAP, 401(k), income protection, and extraordinary work-life benefits. This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty. Equal Opportunity Employer #CSALL Read Less

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  Accounts Payable Coordinator - Entry Level  

  Common Sail Investment Group

  [fulltime] - Brighton

  Posted: 06/03/2026

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  Accounts Payable Coordinator - Entry Level CommonSail Investment Group... Read More

  Accounts Payable Coordinator - Entry Level CommonSail Investment Group Job Summary: The Accounts Payable Coordinator is responsible for the accurate and timely processing of payments to vendors, maintaining vendor records, reconciling statements, and supporting internal teams in the full-cycle AP processes. This role ensures compliance with company policies, works closely with vendors and internal departments to resolve any payment issues and maintain strong financial controls. Key Responsibilities: Process vendor payments via check, ACH, and wire transfer; ensure accuracy and adherence to deadlines Perform weekly check selections and validate supporting documentation and approvals Upload and validate payment data using excel CSV files; troubleshoot discrepancies Reconcile vendor statements, resolve outstanding balances, and follow up on aged items Manage vendor inquiries and maintain effective communication regarding payment status, billing issues, and remittance methods Complete monthly vendor billbacks and ensure proper departmental billing Verify and update ACH details for secure and accurate vendor payments Process and track refunds due to overpayments or incorrect remittances Provide invoice processing support in NetSuite, ensuring accurate coding and routing Collaborate with internal teams (procurement, property administrators, finance) to support efficient AP operations Qualifications: 2–4+ years of accounts payable experience preferred Proficiency in Microsoft Office Strong organizational and time-management skills Ability to meet deadlines, manage multiple priorities, and resolve discrepancies independently High-volume invoice experience (hundreds to thousands per month) Background working with multiple entities or departments Experience in resolving invoice discrepancies and working with vendors Excellent communication and vendor relationship management skills Experience efficiently managing a high-volume AP email inbox and ensuring timely communication with all internal and external contacts #CSALL Read Less

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  Pricing Analyst (Healthcare)  

  Common Sail Investment Group

  [fulltime] - Brighton

  Posted: 05/03/2026

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  Healthcare Pricing Analyst (Senior Living) CommonSail Investment Group... Read More

  Healthcare Pricing Analyst (Senior Living) CommonSail Investment Group Location: Brighton, MI or Grand Rapids, MI Position Summary The Pricing Analyst plays a critical role in developing and executing dynamic pricing strategies to optimize occupancy, revenue, and profitability across our senior living communities. This role supports all pricing functions including rent, levels of care (LOC), supplemental fees, market analysis, data reporting, and the development of future pricing infrastructure. The Pricing Analyst will work closely with Sales, Operations, and Finance teams to ensure pricing reflects market dynamics, community needs, investor expectations, and resident value. Qualifications Required: 3–5 years of experience in pricing or revenue management within senior housing, healthcare, or hospitality High proficiency in Excel and BI tools (e.g., Power BI, Tableau) Experience with CRM/ERP tools (e.g., Salesforce, Yardi) Strong analytical skills and ability to synthesize large data sets into actionable insights Preferred: Experience in senior housing, healthcare, or hospitality Understanding of wellness/care pricing models Familiarity with systems like Engrain, NIC Maps, AlayaCare, or PCC 1. Pricing Strategy Lead the development and execution of dynamic pricing across multiple community types Manage rent, levels-of-care, and supplemental service pricing Ensure competitive, market-aligned rate positioning 2. Rate Management & Renewals Oversee annual and anniversary rate increase strategies Align pricing across new acquisitions and existing communities Establish consistent processes and timelines for renewals 3. Concessions & Discount Strategy Develop and manage concession frameworks based on market demand and performance Monitor discount usage, guardrails, and financial impact Partner with Sales and Operations to ensure proper execution 4. Sales Partnership & Performance Reviews Conduct regular reviews with Sales leaders to assess performance and pricing opportunities Provide training and tools to support service positioning and value communication 5. Data, Reporting & Systems Integration Lead pricing analytics, dashboards, and reporting automation Ensure data accuracy across systems such as Salesforce, Yardi, and Power BI Use market and occupancy data to inform pricing decisions 6. Market Intelligence & Competitive Positioning Maintain competitive pricing grids across communities Integrate market data into pricing strategies and property plans Support acquisition pricing and future market planning Key Competencies Analytical and Strategic Thinking Cross-Functional Collaboration Data Automation and Visualization Market Research and Forecasting Strong Communication and Business Acumen #CSALL Read Less

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  HR Generalist  

  Common Sail Investment Group

  [fulltime] - Brighton

  Posted: 30/01/2026

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  Human Resource Generalist Common Sail Investment Group Position Summar... Read More

  Human Resource Generalist Common Sail Investment Group Position Summary: The Human Resources Generalist provides day-to-day support to leaders and employees within the senior housing and healthcare industry. This role serves as a trusted resource on company policies, procedures, and employment practices, with a strong focus on employee relations, compliance, and operational HR support. The Human Resources Generalist independently manages routine HR matters and conducts low-level investigations with minimal oversight, escalating more complex issues as appropriate. This position requires sound judgment, discretion, empathy, and the ability to operate effectively in an Employee First and people-focused environment. Required Experience for Payroll and Compensation Specialist Bachelor’s degree required; degree in Human Resources is preferred. 2–4 years of progressive human resources experience required Demonstrated ability to manage multiple priorities, meet deadlines, and work independently. Working knowledge of employee relations practices, corrective action processes, and basic employment law. Strong computer proficiency, including Microsoft Office applications; HRIS experience preferred. Accountabilities and Job Duties: Employee Relations & Leader Support Serves as a first point of contact for leaders and employees regarding HR policies, procedures, and employment-related questions. Provides guidance and coaching to leaders on performance management, corrective action, documentation, and compliance with leave of absence and accommodation requirements (including ADA). Provides guidance to leaders on day-to-day employee relations issues, including attendance, performance concerns, and policy interpretation. Supports in disciplinary actions up to and including terminations, in alignment with company policy and employment laws. Investigations & Compliance Conducts low-level employee relations investigations independently, including gathering facts, interviewing parties, documenting findings, and recommending outcomes. Ensures investigations are handled consistently, confidentially, and in compliance with company standards and applicable laws. Escalates complex or sensitive matters to HR leadership as appropriate. HR Operations & Administration Triages and responds to a high volume of employee and leadership inquiries using the company’s Salesforce case management system, ensuring timely, accurate, and consistent resolution. Administers and supports human resource policies and procedures across assigned communities or departments. Assists with onboarding activities, ensuring a smooth and compliant new-hire experience. Maintains accurate and confidential employee records and HR data related to compensation, benefits, training, recruitment, and employee status changes. Prepares internal employee communications with appropriate oversight. Supports HR Business Partners and HR leadership with projects, audits, and initiatives as needed. Culture & Engagement Demonstrates a strong understanding of our 1440 company culture and Common Beliefs. Models professionalism, empathy, and servant leadership in all interactions. Supports initiatives that enhance employee engagement, retention, and workplace culture. Skills for Success: Empathy: Demonstrates genuine care and respect for employees and leaders in a people-focused environment. Judgment & Discretion: Handles sensitive matters with professionalism and confidentiality. Prioritization & Multitasking: Effectively manages multiple priorities, projects, and deadlines in a fast-past environment while maintaining accuracy, responsiveness, and attention to detail. Communication: Strong verbal, written, and listening skills; able to explain policies clearly and professionally. Learning Agility: Demonstrates a willingness to learn and adapt. Accountability: Sets high standards for personal performance and follows through on commitments. Confidentiality: Maintains strict confidentiality of employee and company information at all times. General Working Conditions: While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 20 pounds. The noise level in the work environment is moderate. Occasional travel may be required. #CSALL Read Less

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