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Common Sail Investment Group
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  • Marketing Reputation Coordinator  

    - Brighton
    Reputation & Reviews / Marketing Insights Coordinator Common Sail Inve... Read More
    Reputation & Reviews / Marketing Insights Coordinator
    Common Sail Investment Group Position Summary The Reputation & Reviews Coordinator leads Common Sail Investment Group’s review strategy across all brands and industries, ensuring that our communities and service lines maintain exceptional online visibility, credibility, and engagement. This role focuses on review generation, response, reporting and profile management, helping different leaders meet review goals and remain eligible for industry awards that recognize excellence in senior living and care services. The ideal candidate is a strong communicator, organized project manager, and creative problem solver with either internship and/or early career experience in marketing, communications, or customer engagement. Skills & Qualifications 1–2 years of experience in digital marketing, communications, reputation management, or a related field preferred (internships included). Experience managing or responding to online reviews, social media engagement, or customer feedback channels is a strong plus. Strong verbal and written communication skills with attention to tone, professionalism, and compliance. Demonstrated ability to train and coach others effectively. High level of organization and ability to manage multiple priorities and deadlines. Familiarity with review management tools (e.g., ReviewTrackers) and online listing platforms (Google, Bing, Apple Maps, Waze) is a plus. Working understanding of HIPAA-compliant communication in a healthcare or senior living environment is a plus. Key Responsibilities Review Strategy & Execution Lead ongoing review training sessions for newly hired leaders, ensuring their understanding of key review platforms (Google, APlaceForMom, Caring.com, Indeed, and Glassdoor). Attend different regional leadership meetings to provide updates on review performance and offer ongoing guidance. Set, track, and report ongoing review goals for both senior living and care leaders partnering with regionals to ensure accountability and support. Conduct routine audits of website review integrations. Promote and maintain eligibility for industry specific awards (Caring.com Caring Stars and APlaceForMom Best of Senior Living awards) by proactively managing review activity and goal achievement. Develop, refine, and share review support tools such as QR code flyers, review request scripts, best practices guides, and trackers with leaders who own review goals as a part of constant education. Partner with leaders to conduct direct review outreach efforts to residents, families, clients and employees to ensure balanced and authentic representation of experiences. Review Response & Compliance Manage all incoming reviews (positive and negative) through ReviewTrackers, ensuring timely, HIPAA-compliant, and professional responses. Collaborate with operational and care leaders to gather context before responding to sensitive or negative reviews. Maintain tone and consistency across all responses, ensuring alignment with CSIG’s brand voice and compliance standards. Profile & Platform Management Own and maintain consistent, optimized profiles across key online visibility platforms including Google, Bing, Apple Maps, and Waze. Ensure all community and company profiles remain verified, branded correctly, and functioning properly – including photo management and updates. Troubleshoot and resolve urgent profile issues (e.g., suspended or unverified Google listings) in partnership with platform representatives. Partner with the social media team to post timely, relevant updates to Google Business Profiles that highlight community events and successes. Support new property acquisitions by ensuring all relevant profiles are created, verified, and aligned with CSIG branding standards. Reporting & Optimization Produce and maintain review performance dashboards and summaries for leadership visibility. Identify trends in review volume, sentiment, and response rates to guide process improvements. Continuously evaluate and optimize review generation, response, and tracking processes to increase efficiency and engagement. Maintain vendor relationships with platform partners and reputation tools (e.g., ReviewTrackers). Document processes, maintain training materials, and share learnings to strengthen team and organizational knowledge. Support cross-functional marketing and operations initiatives that rely on online reputation data. Growth Path This position offers significant opportunity for growth within the marketing and insights organization. Over time, the role can evolve into a Senior Reputation Strategist or Reputation Marketing Manager, with expanded responsibility for multi-brand strategy, vendor management, and executive-level reporting. #IVHOT Read Less
  • Healthcare Risk Manager  

    - Brighton
    Safety & Risk Manager CommonSail Investment Group Overview: Location:... Read More
    Safety & Risk Manager CommonSail Investment Group Overview: Location: 7927 Nemco Way, Brighton, MI 48116 Position: Safety & Risk Manager Job Type: Full Time Licensure Required: Healthcare Risk Management Certification / Qualifications Benefits: Medical, Dental, Vision, 401k Generous PTO Cell Phone Reimbursement Employee First Culture Position Summary: The Safety & Risk Manager will lead the development, implementation, and oversight of comprehensive risk management, quality assurance, and compliance initiatives. This position will proactively identify and mitigate potential risks, ensure regulatory compliance, foster resident safety, and enhance operational performance through strategic collaboration and effective leadership. Required Experience for Safety & Risk Manager: Education: Bachelor’s degree in Healthcare Administration, Risk Management, Nursing, or a related field. Master's degree preferred. Experience: Minimum of 3-5 years of experience in risk management, compliance, or quality assurance leadership roles, specifically within assisted living, memory care, or independent living environments. Licensure/Certification: Certification in Healthcare Risk Management (CPHRM) or equivalent preferred. Regulatory Knowledge: Comprehensive understanding of state-specific regulatory requirements governing assisted living, memory care, and independent living communities. Leadership Skills: Proven capability to lead cross-functional teams, manage complex projects, and drive cultural change toward a proactive, safety-first mindset. Accountabilities for Safety & Risk Manager: Develop and oversee risk management programs and quality assurance initiatives tailored specifically to assisted living, memory care, and independent living environments. Conduct regular risk assessments, investigations, and audits to identify and address compliance gaps and operational risks. Collaborate closely with community leadership to proactively address and mitigate risk issues identified through resident feedback, incident reports, and compliance audits. Lead operational meetings with community leaders to discuss immediate safety and quality concerns and proactively address anticipated issues. Facilitate continuous improvement activities integrating data from resident satisfaction surveys, grievance outcomes, incident reports, and regulatory audits. Coordinate with insurance brokers and legal counsel to effectively manage litigation risks and regulatory compliance issues. Oversee annual risk assessments and ensure the ongoing refinement of policies and practices in alignment with regulatory standards and company objectives. Ensure accurate documentation practices and the secure management of electronic records across all communities. Quality Assurance & Compliance Management: Develop, implement, and monitor comprehensive quality and compliance programs to ensure regulatory adherence and high standards of resident care. Establish and enforce internal policies, standards, and practices reflecting the latest regulatory requirements and best practices. Ensure communities are well-prepared for regulatory inspections, surveys, and audits. Risk Management & Incident Reporting: Manage incident reporting, analysis, and resolution processes. Conduct root cause analyses and implement corrective actions to prevent recurrence of incidents and compliance issues. Staff Training & Development: Create and deliver comprehensive training programs related to risk management, regulatory compliance, resident safety, and quality improvement. Collaborate with Human Resources and Learning & Development teams to ensure effective training and ongoing education of staff. Skills for Success: Building solid cross-functional relationships aligned with the organization's 1440 Care Standards. Making timely and effective decisions. Managing multiple complex projects simultaneously with a strong sense of urgency. Demonstrating proficiency in analyzing data to implement effective solutions. Exceptional communication skills, capable of engaging stakeholders at all levels. Effectively resolving compliance issues and quality concerns. Flexibility, approachability, and resilience in addressing difficult situations. General Working Conditions: This position involves frequent standing, sitting, and walking. The employee will regularly communicate effectively, handle keyboards, telephones, and documentation. Occasional lifting of up to 25 pounds may be required. Occasional travel to community locations is expected. The work environment involves moderate noise levels and requires positive interaction with colleagues and residents. Equal Opportunity Employer Common Sail Investment Group is committed to fostering a culture of excellence, safety, and continuous improvement in all areas of resident care. #CSALL Read Less
  • HR Business Partner - Healthcare  

    - Brighton
    HR Business Partner - HealthcareCommon Sail Investment Group Position... Read More
    HR Business Partner - Healthcare
    Common Sail Investment Group Position Summary: The HR Business Partner (HRBP) is responsible for aligning HR strategies and initiatives with our Home Health and Hospice business objectives, ensuring effective execution of HR processes, and driving organizational success. This role involves employee relations oversight, performance management, consultation, development and facilitation of HR-related training, project management of HR initiatives, and providing general employee lifecycle support. The HRBP acts as a trusted advisor, driving HR solutions that foster employee engagement, retention, and overall business growth. Education, Knowledge, and Skills: Education: Bachelor’s degree in Human Resources, Business Administration, or related field. Certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred. Experience: 5-7 years of progressive HR experience, with a focus on employee relations, performance management, and strategic HR consulting. Experience in Home Health, Hospice, or a healthcare-related field is highly preferred. Essential Responsibilities and Duties: 1. Align HR Initiatives with Business Goals: Align HR strategies and programs with business objectives and priorities. Provide ongoing updates on deliverables, metrics, and progress towards HR-related business goals. 2. Policy Guidance and Interpretation: Provide policy guidance and interpretation to both employees and leadership. Ensure HR policies, processes, and programs are compliant with legal and regulatory requirements and align with business goals. 3. Employee Relations Oversight and Execution: Support the business in managing employee relations, including terminations and corrective actions. Conduct internal investigations related to workplace concerns or violations. 4. Performance Management: Lead the development and execution of care plans, growth plans, and coaching initiatives Provide performance management tools and resources to support employee retention and career development. 5. Employee Metrics and Reporting: Track, report, and analyze employee metrics such as turnover, retention, employee relations trends, workers' compensation, payroll, benefits, and compliance. Provide actionable insights and trends that help optimize HR programs and business decision-making. 6. HR Training Development and Facilitation: Develop and deliver HR training based on emerging trends and business needs. Train the trainer for regional HR teams, ensuring consistent and effective HR practices across locations. 7. ADA/LOA Coaching and Execution: Provide coaching and support for employees and managers regarding the Americans with Disabilities Act (ADA) and Leave of Absence (LOA) processes. Ensure compliance with ADA and LOA policies and handle accommodations and leave requests efficiently. 8. Payroll, Compensation, and Benefits Partnership: Partner with internal teams to manage payroll, compensation, and benefits processes Ensure that the business is receiving the necessary support from internal teams in these areas. 9. Recognition and Retention Programs: Oversee recognition and retention programs to foster employee engagement. Provide support and guidance to the HR team on improving processes and optimizing program effectiveness. 10. Mass Communication Management: Manage mass communications related to HR topics, ensuring clear, timely, and effective messaging to employees across the organization. 11. Project Management of HR Initiatives: Lead and manage HR-related projects to improve processes, programs, and employee experiences. Ensure the successful execution of HR initiatives in alignment with business objectives. 12. General Employee Lifecycle Support: Oversee all stages of the employee lifecycle, from onboarding to exit interviews, ensuring smooth transitions and alignment with company policies and procedures. Skills: Strong knowledge of HR laws, policies, and compliance. Strong understanding of the unique needs and challenges of Home Health and Hospice Experience with performance management, employee engagement, and retention strategies. Proficiency in HRIS platforms and MS Office Suite. Excellent communication, problem-solving, and interpersonal skills. Ability to manage complex HR projects and handle confidential matters with discretion. Key Competencies: Strong business acumen and the ability to align HR practices with organizational goals. Ability to lead and influence at all levels of the organization. Highly organized with strong time management and prioritization skills. Excellent verbal and written communication skills, with the ability to communicate complex HR concepts clearly. Adaptability in dealing with change and ambiguity. High emotional intelligence and the ability to build strong relationships across various stakeholders. General Working Conditions: This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required. We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits. If you love serving others, and are looking for an opportunity to thrive, CSIG holdings and our businesses is your destination. This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty Equal Opportunity Employer #CSALL Read Less
  • Medicaid / Waiver Program Coordinator  

    - Brighton
    Medicaid / Waiver Program Coordinator - Government Programs & Reimburs... Read More
    Medicaid / Waiver Program Coordinator - Government Programs & Reimbursement Coordinator CommonSail Investment Group Position Summary: The Government Programs & Reimbursement Coordinator is responsible for the coordination, research, application processing, compliance tracking, and billing oversight for Medicaid waiver participation across StoryPoint Group assisted living and memory care communities and CorsoCare Personal Care in multiple states. This role serves as the internal subject matter resource for Home and Community-Based Services (HCBS) waivers, state-specific Medicaid programs, VA, GUIDE program and other government payor type programs. The Coordinator ensures timely enrollment, accurate documentation, regulatory compliance, and proper billing processes to support operational success and revenue integrity. This position works cross-functionally with Compliance, Operations, Clinical, Finance, and Revenue teams to support sustainable waiver participation aligned with our Safety First commitment and regulatory excellence standards. Required Experience for Government Programs & Reimbursement Coordinator: Education: Bachelor’s degree preferred (Healthcare Administration, Business, Public Health, or related field). Experience: 2–5 years experience in healthcare administration, Medicaid programs, senior living, or long-term care. Program Knowledge: Familiarity with Medicaid waiver or managed care programs preferred. Regulatory Knowledge: Multi-state regulatory exposure preferred. Billing Knowledge: Experience with healthcare billing processes strongly preferred. Primary Responsibilities for Government Programs & Reimbursement Coordinator: Research & Program Tracking Research state-specific Medicaid waiver requirements and program updates. Monitor changes to HCBS regulations and state waiver amendments. Maintain a multi-state waiver tracking matrix including: Enrollment status Renewal deadlines Required documentation Managed care participation Prepare summaries of regulatory updates for leadership review. 2. Application & Enrollment Coordination Coordinate and prepare Medicaid waiver provider enrollment applications. Collect required documentation from communities and corporate departments. Track submission timelines and follow up with state agencies and MCOs as applicable. Maintain organized records of: Provider enrollments Credentialing approvals Attestations Site readiness inspections Serve as point of contact for state Medicaid agencies during application processes. 3.Compliance Monitoring Maintain waiver compliance checklists for participating communities. Track required documentation such as: Service plans Eligibility verification Staffing requirements HCBS setting compliance attestations Support internal audits and assist with corrective action tracking. Coordinate documentation for state audits or desk reviews. Maintain waiver policies and procedures library. 4. Billing & Revenue Coordination Collaborate with Revenue Cycle and Finance teams to: Ensure waiver billing processes are properly implemented. Confirm documentation supports billed services. Track denials or payment discrepancies. Maintain waiver billing logs and reconciliation reports. Assist with investigation of billing issues or recoupment concerns. Develop tracking tools to monitor billing accuracy and timeliness. 5. Operational Support & Training Support communities in onboarding waiver residents by: Providing documentation guidance. Reviewing required forms. Clarifying service requirements. Assist in development of waiver training materials for: Executive Directors Wellness Directors Property Administrators Provide ongoing support for waiver-related questions from field teams. 6. Reporting & Communication Maintain centralized dashboards. Prepare monthly status reports on: Enrollment activity Compliance metrics Billing trends Escalate risks or compliance concerns to leadership. Participate in cross-functional meetings related to Medicaid and reimbursement. Accountability Metrics: Timely and accurate submission of waiver applications. Zero missed enrollment or renewal deadlines. Billing accuracy rate in collaboration with Revenue Cycle. Audit documentation readiness. Reduction in waiver-related denials or recoupments. Accurate tracking of waiver participation across all states. Skills for Success: Building solid cross-functional relationships aligned with the organization's 1440 Care Standards. Strong organizational skills Regulatory research capability Attention to detail Project coordination Financial and billing awareness Cross-functional communication Deadline management Travel: Minimal to moderate travel as needed for state inspections or operational support. General Working Conditions: This position involves frequent standing, sitting, and walking. The employee will regularly communicate effectively, handle keyboards, telephones, and documentation. Occasional lifting of up to 25 pounds may be required. Occasional travel to community locations is expected. The work environment involves moderate noise levels and requires positive interaction with colleagues and residents. Equal Opportunity Employer StoryPoint Group is committed to fostering a culture of excellence, safety, and continuous improvement in all areas of resident care. #CSALL Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany