Committee Room No 9, 18 John Street, Glasgow, Lanarkshire, G1 1JQ About Us:
The Scotsman Group is one of Scotland’s leading hospitality companies, managing a diverse portfolio of bars, restaurants, hotels, and entertainment venues. We are dedicated to providing exceptional experiences for our guests and customers, and we’re looking for an enthusiastic and motivated Assistant Manager to join our team.
Position Overview:
As an Assistant Manager, you will play a key role in supporting the day-to-day operations of your assigned venue. Working closely with the General Manager, you will ensure the highest levels of customer service, operational efficiency, and team performance, contributing to the success of the business.
Key Responsibilities: Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction
Lead and motivate the team to deliver outstanding service and meet business goals
Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution
Assist in training, mentoring, and developing staff to maintain high standards
Oversee inventory, stock management, and ordering, ensuring the venue is fully operational
Manage cash handling, financial transactions, and daily banking procedures
Ensure compliance with health, safety, and licencing regulations
Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue
Assist with performance monitoring, reporting, and driving sales growth
Step into the General Manager role as needed during their absence What We’re Looking For: Proven experience in hospitality, retail, or a similar customer-facing environment
Strong leadership and people management skills
Excellent communication and interpersonal skills
Ability to multitask and work well under pressure in a fast-paced environment
A customer-first mindset with a commitment to delivering exceptional service
Flexibility to work evenings, weekends, and holidays as required.
Knowledge of food, beverage, or hotel operations is an advantage
A proactive and results-driven approach to managing business operations What We Offer: TRONC electronic tips – Our staff keep 100% of tips earned in venues.
Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
30% off of food and cinema tickets in all of our venues across Scotland.
Quarterly bonus payment.
Hotel and Apartment discounts.
Access to Scotsman Perks Benefits Portal.
Staff meals on duty.
Flexible working opportunities.
Career development through our Scotsman Steps training programme.
Head Office Development Days.
Refer a Friend Scheme. How to Apply:
If you’re ready to take the next step in your hospitality career with the Scotsman Group, we’d love to hear from you. Apply now and one of our friendly team will be in touch.
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