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Comcast Corporation
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  • Service Delivery Manager  

    - London
    Comcast brings together the best in media and technology. We drive inn... Read More
    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
    Job SummaryWe are seeking a skilled individual with experience and expertise in service delivery and a broad appreciation of the technology our customers utilise to join our team in London. In this role, the Service Delivery Manager will work to manage the customers overall operational expectation and requirements. This will entail working with cross-functional groups from development to operations and consulting services to sales to ensure work is prioritised and managed, and to ensure and lead full communication with the customer. The Service Delivery Manager will not only help train and mentor within the company, but will also assist in accomplishing organisational goals. This individual is expected to be a have a firm grasp on customer satisfaction, project management concepts, service-level management and escalation processes and procedures.Job DescriptionCore ResponsibilitiesEstablish and lead customers overall service delivery and requirements, setting and managing customer expectationsWork with operational teams to ensure timely resolution to trouble tickets and manage day-to-day client interactionFollowing incidents, manage the communication and coordination with the Development and Operation teams as necessary to come to a quick resolution, and follow up with RCA investigationsIdentify and work with internal teams and customer on proactive service improvement initiativesInterface with Operations Management to improve network health and performance, application support and internal development projects.Help to develop and drive a customer centric culture that puts the customer at the heart of the business, through acting as a customer advocateBuild a knowledge base of each client’s business, organization and objectivesPromote and develop best-practice within the organization and in regard to the Service Delivery functionContinually seek opportunities to increase customer satisfaction and deepen client relationshipIdentify, manage and work with customer and internal teams on all operational risks, issues and resolutionsContinuously review operational processes and updated as necessary to ensure continuing maturity of service deliveryAct as key communication contact and internal/external point of escalation for operational issuesImplement customer facing weekly, monthly and quarterly operational reviewsReview and manage SLA and RCA reporting, setting KPI’s where required, allowing for trend analysisWorking with cross-functional groups from Development to Operations, Professional Services to SalesManage and streamline cross-team processesOn-boarding of new customers and ensuring smooth handovers from Professional Services to Operations, Support and customersRequirements:Ideally educated to university degree level or having appropriate industry experienceBackground in Digital/New mediaExperience with change control and ITIL service management processesExperience with high availability systems, Software as a Service, Cloud technology and related SLAsUnderstanding of Web Services technologies, including SOAP, REST and related standards would be an advantageConsulting industry experience and project management exposure would be an advantageStrong oral and written communication skills requiredMust be able to communicate well with senior staff and client stakeholdersStrong organizational and time management skillsKeen attention to detailRelevant industry recognised certification an advantage (e.g. ITIL, Six Sigma)The role will be based in our London office, but some travel may be involvedComcast Technology Solutions' purpose is to be the most valued partner to those leading the future of media and technology. Leveraging the most complete portfolio of capabilities, unmatched expertise and Comcast's unrivalled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen. If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit and are driven by imagination and possibilities, we want to develop and grow your career at Comcast Technology Solutions.The new world of video delivery, at great scale, over the internet, brings with it a host of opportunities and challenges. As more major global broadcasters, operators and sports rights holders move to new business models, your role at Comcast Technology Solutions will aim to take the complexity out of their online video strategy and help companies realise maximum return on their content rights investmentsEmployees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
    EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 Years Read Less
  • Solutions Architect  

    - London
    Comcast brings together the best in media and technology. We drive inn... Read More
    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
    Job SummaryResponsible for promoting the use of industry and Company technology standards. Monitors emerging technologies/technology practices for potential use This crucial role is responsible for designing, structuring, and implementing technology solutions to meet business needs. It requires a profound understanding of software technologies, adept communication skills, and the capacity to translate intricate technical concepts for non-technical stakeholders. Specifically, this role encompasses the design of technical solutions for large-scale projects aimed at the needs of major global broadcast and media clients. As a part of the Scrum team, you will play a key role in multifaceted technical projects of above-average complexity and significant scope. Furthermore, fostering collaboration within the wider Comcast Technology Solutions business and our extensive partner network is a crucial aspect of this position.Job DescriptionCore ResponsibilitiesBe the champion and technical authority of our customer. Understand their vision and articulate how they can best leverage our solutions.  Develop high-quality designs and specifications, effectively communicating these to both technical and non-technical stakeholders. Take ownership of your solutions and collaborate to see them through the full lifecycle. Evaluate, experiment, compare and prototype different approaches, technologies, and solution designs, fostering an open-minded approach. Keep learning by staying up to date with technology and media industry developments. Share your knowledge through mentoring, training, and brown-bag sessions. Contribute to the continuous improvement of our agile methodology, knowledge base, and tools. Assist pre-sales with estimates, proposals, and high-level architectures. Occasional travel within the UK and internationally may be required.  Skills & Experience Experience in the Media (or neighbouring industry) is required. Strong verbal and written communication. A strong sense of responsibility and ownership for the success of projects. Excellent stakeholder management and a collaborative team approach. Ability to articulate solutions through diagrams, models, and abstractions. Experience in building cloud-native solutions and/or utilizing SAAS platforms. Designing complex integrations, especially with REST based web services. Experience with some of the technologies we make use of: Groovy, Python, AWS Serverless (API Gateway, Lambdas), XML, JSON, Open API, virtualisation in general and especially Docker and its eco system, Git, NoSQL products and concepts (Dynamo, column family, etc.) Exposure to at least one of main programming languages Java or C#.Net.  Preferable A degree in Computer Science or equivalent relevant experience. Experience in Professional Services or Consulting. Demonstrable experience as a Solution Architect in an enterprise environment. Experience with systems handling high transaction volumes with low latency requirements. Knowledge of web application architectures and agile development practices. Experience with SAAS-based solutions and delivering media solutions. Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
    EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 Years Read Less
  • Senior Director, Agency Solutions - FreeWheel  

    - London
    FreeWheel, a Comcast company, provides comprehensive ad platforms for... Read More
    FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
    Job SummaryWe are seeking a Senior Director of Agency Solutions to drive revenue growth by building and managing strategic relationships with leading advertising agencies. This role is ideal for a proven sales leader with deep knowledge of the AdTech ecosystem, a strong network within the agency world, and a track record of exceeding enterprise sales quotas. You will lead high-value negotiations, own executive-level relationships, and partner with agencies to deliver technology solutions that help power agency media and data strategies.Job DescriptionKey ResponsibilitiesEnterprise Sales LeadershipOwn the full sales cycle, from prospecting to closing, for advertising agencies and their holding companies.Develop and execute strategic account plans for top-tier agencies, aligning our solutions with client needs.Revenue Growth & ForecastingConsistently achieve and exceed quarterly and annual revenue targets.Provide accurate sales forecasts and pipeline visibility to senior leadership.Agency Partnership DevelopmentBuild and manage strong executive-level relationships within agency networks and holding companies.Collaborate with agency strategy, investment, and programmatic teams to position our platform as a preferred solution.Solution SellingAct as a consultative partner, understanding clients’ business objectives and demonstrating how our software drives measurable outcomes.Work closely with product, marketing, and Global Sales teams to ensure seamless onboarding and long-term adoption.Thought LeadershipRepresent the company at industry events, panels, and conferences to strengthen our brand among agency decision-makers.Stay up to date on emerging advertising technologies, programmatic trends, and measurement solutions.Qualifications & RequirementsExperience: 10+ years of enterprise software sales, with at least 5+ years focused on AdTech, MarTech, or data-driven advertising solutions.Agency Network: Established relationships with advertising agencies, holding companies, and decision-makers across programmatic, digital, and media teams.Proven Track Record: Consistent history of meeting or exceeding multi-million-dollar quotas.Industry Knowledge: Deep understanding of the digital advertising ecosystem, including DSPs, SSPs, DMPs, CTV, measurement, and attribution.Leadership Skills: Experience influencing C-level stakeholders and working cross-functionally to drive complex deals.Education: Bachelor’s degree required; MBA or equivalent experience preferred.Preferred SkillsFamiliarity with programmatic platforms, audience targeting, identity solutions, and data-driven measurement.Strong negotiation and contract management skills.Excellent communication and presentation abilities.Ability to manage long sales cycles and navigate agency holding company structures.About FreeWheelFreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
    EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience10 Years + Read Less
  • Demand Sales Manager - Comcast Advertising  

    - London
    FreeWheel, a Comcast company, provides comprehensive ad platforms for... Read More
    FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
    Job SummaryAs the Demand (Agency) Sales Manager, you will operate and grow business with UK & global digital and CTV buyers with UK-based UK & global media agencies and engage in a variety of tasks including executing the Comcast Advertising Media sales strategy for video/CTV buyers and managed service, driving the qualification, negotiation & development of opportunities. You will work closely with the wider UK Agency Sales team, the Global Sales team, Advertiser Sales team, Account Management team, and the Supply team to drive incremental revenue opportunities. You will directly report to the Senior Director for Demand Sales UK.Job DescriptionApproaching and Selling to Agencies Build a strong pipeline of demand opportunities engaging with relevant programmatic and CTV buyers in UK.Build strategic business relationship with agencies.Conducting sales prospecting by proactively engaging in outreach activities; and building positive and collaborative relationships.Position our company as a reference of choice for buying premium video media solutions (inventory, measurements, data/audience, and campaigns (and be knowledgeable about the media and programmatic ecosystem in the UK to be able to tailor a media proposal bespoke for each opportunity).Demonstrate competency in TV, video, and programmatic demand sales strategy and a build a network with the top 6 holding groups and key independent media agencies.Execute the programmatic video sales strategy to address the expectations of trading desks and media agencies.Coordinate with Demand Account Management teams that campaigns are set up and ad spend is delivered smoothly.Work with other business units within FreeWheel, Comcast Advertising, and Comcast to leverage synergies and common expansion strategy and revenue goals.Support innovation around our service delivery model and provide guidance to the service and support organizations on how to execute improvements.About YouHere is what you will need to be successful in this position:Demonstrate a strong interest, passion for, curious mindset, and growth mindset in building a sales career in digital advertising/programmatic.Demonstrate basic knowledge in digital and/or linear TV and/or trading desks.Demonstrate an entrepreneurial mindset and be capable to solve problems by thinking outside of the box.Build relationships and engage with agencies as you will be the face of agency relationships at Comcast Advertising.Leadership capability to manage agencies.Highly motivated to grow in the programmatic space and know every detail.Strong teamwork attitude.Committed to delivering results for our clients.Eagerness to work in a rapidly growing company.A background selling video or TV media solutions (Broadcaster, publisher, SSP, Ad-network) will be an advantage but not a strict requirement.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
    EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 Years Read Less

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