Responsibilities:
* Register and manage applicant enquiries via database, email, phone, and in-person
* Match applicants to suitable properties based on their requirements
* Identify business opportunities through client interactions, including booking market appraisals and cross-selling services
* Book and coordinate property viewings, gather feedback, and provide landlord updates
* Organise market appraisals, EPCs, inventories, check-ins, and check-outs
* Use property management software and online platforms (e.g. Rightmove Plus) daily
* Maintain regular communication with landlords, offering guidance on pricing, marketing, and regulations
* Manage negotiations between tenants and landlords, including taking and processing offers
* Conduct reference checks and ensure AML compliance through ID verification
* Track tenancy progression, ensuring timely updates to all parties
* Liaise with tenants, landlords, and contractors regarding repairs and maintenance
* Manage utilities, rental payments, deposits, and bond negotiations
* Accurately maintain records in line with data protection and company procedures
* Assist with updating social media and supporting marketing initiatives
* Provide administrative support such as filing, scanning, and photocopying
* Carry out property inspections and viewings as needed
* Take responsibility for managing your own workload to ensure timely task completion
* Support other team members when required
Key Skills & Attributes:
* Previous experience in property management or residential lettings
* Excellent communication and interpersonal skills
* High attention to detail and accuracy
* Ability to manage time effectively and prioritise workload
* Strong problem-solving and negotiation skills
* Customer-focused with a professional and friendly approach
* Proficient in property software and IT systems
* Capable of working independently and as part of a team
* Reliable, punctual, and acts with integrity and professionalism at all times
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