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Clarivate Analytics
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    Renewals Account Manager - Intellectual Property  

    Clarivate Analytics
    - London
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    Job Responsibilities:​​​​​​Engage with customers to identify renewal o... Read More
    Job Responsibilities:​​​​​​Engage with customers to identify renewal opportunities, address their specific needs, and provide advanced support. Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales. Maintain and strengthen relationships with key customers through strategic communication and exceptional service to ensure satisfaction and loyalty. Provide renewal sales planning and contribute to the development and execution of comprehensive sales strategies. Create, update, and analyze detailed reports on subscription activities, contract status, and renewal performance metrics. Continuously enhance knowledge about product offerings and market trends to improve renewal sales effectiveness. Drive the achievement of sales and renewal targets. Provide regular updates and insights on renewal opportunities and deliver accurate forecasts to leadership. Utilize and optimize all sales tools and technologies to enhance sales processes and outcomes. Minimum Qualifications: Bachelor’s Degree or equivalent5 Years of Relevant Experience with a proven track record in managing customer relationships and achieving sales targets Job Category Summary:Manage renewal sales, leveraging product knowledge and sales techniques to drive revenue and growth with existing customers. Responsible for understanding customer needs and achieving retention targets to contribute to Clarivate's growth. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: UK - London; Spain - Barcelona; R155-BelgradeType: Full time Read Less
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    Associate Consultant, Commercial Consulting  

    Clarivate Analytics
    - London
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    We are seeking a London-based Associate Consultant to join our Life Sc... Read More
    We are seeking a London-based Associate Consultant to join our Life Sciences & Healthcare Commercial Consulting Services team, specialising in New Product & Portfolio Strategy, Transaction Advisory, and Business Development & LicensingThe Associate Consultant is a critical member of project teams, providing analytical insight, leadership and creativity to client engagements, business development efforts and internal initiatives.Associate Consultants work alongside senior members of the team to define engagements, build work plans and develop deliverables with robust and valuable recommendations that are vital to ensuring our clients achieve success.About You – experience, education, skills, and accomplishments:BA/BS in Life Sciences or Business (advanced degree a plus)2 years’ consulting/advisory experience in biopharma or life sciencesStrong skills in research, analysis, forecasting and due diligenceProficiency in PowerPoint, Excel, and other Microsoft toolsIt would be great if you also had : MS//MPH/MBA/PhD is preferred.Proficiency across various consulting and research methodologies, including the execution of quantitative and qualitative analysis, primary & secondary research, and analytic modelling and forecasting.Experienced with all Microsoft Office products is critical, especially PowerPoint, Excel, Word and OutlookWhat will you be doing in this role?Lead and execute various primary and secondary research efforts needed for projectsConduct qualitative research through desktop research and interviews with KOLs, physicians, providers, payors and industry knowledge experts to obtain insights and data relevant to client engagements.Perform quantitative analysis (e.g., financial modelling, data manipulation, claims analysis) to develop accurate product and market forecasts (e.g., sales projections, size of market, etc.)Synthesize large amounts of data into discrete stories and assumptions to determine the “so-what” for clientsContribute to brainstorming and framework development to address key client strategic needsProduce quality client deliverables including PowerPoint presentations, reports, white papers, etc.Engage on multiple client projects, effectively manage time commitments, and assume greater leadership and project management responsibilities over time.Review the work of more junior team members and help in their development by providing learning and skills development opportunities.Support senior team members with opportunistic business development efforts including greenfield research and developing proposals and pitch books.Contribute to the social environment by executing assigned firm-building activities including knowledge management, internal training sessions and assisting with recruiting top talent.About the Team :Clarivate Commercial Consulting Services provides advisory and management consulting services to industry-leading and emerging pharmaceutical, biotechnology and MedTech companies.We combine deep domain expertise and data-driven analysis to deliver relevant insights and customized, actionable solutions for our clients in the areas such as  New Product and Portfolio Strategy, Transaction Advisory, Business Development & Licensing.Hours of WorkThis is a full-time permanent position based in London, UK and will require hybrid working in our Liverpool Street office (2-3 days per week in office, rest of week remote).This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.Our UK Employee Benefits include :Private Medical Insurance or Health Cash planGenerous Pension Plan contribution ratesIncome protection insuranceLife insuranceSports Club Subsidy (Company pays 50% of gym membership, or up to 500)Emergency Childcare or Adult care coverEyecare vouchersFrom 25 Days Annual Leave + 8 Bank Holidays (option to buy and sell Annual leave)#LI-Hybrid, #LI-Onsite #LI-SK1At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: UK - LondonType: Full time Read Less
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    Senior Account Manager - Life Sciences & Healthcare  

    Clarivate Analytics
    - London
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    We are hiring for a Senior Account Manager - Life Sciences & Healthcar... Read More
    We are hiring for a Senior Account Manager - Life Sciences & Healthcare to join our Life Science & Healthcare team in London or Barcelona ( Hybrid ) . This is an exciting opportunity for an experienced sales professional to take ownership of strategic customer relationships, drive account growth and identify high-value opportunities across an established customer portfolio.Working closely with a defined book of business, you will develop and execute account strategies, manage senior customer relationships and proactively identify upsell and cross-sell opportunities. You will be responsible for understanding customer needs, presenting compelling solutions and managing opportunities through the full sales cycle, from initial need identification through to solution development, negotiation and closing.About You – experience, education, skills, and accomplishmentsBachelor’s Degree in a relevant field of study or equivalent, relevant work experience7+ years of relevant professional experience5+ years of sales experience, ideally within Life Sciences, Healthcare, SaaS, data, software or information solutionsProven experience managing complex customer relationships and driving account growthDemonstrated ability to identify, develop and close upsell and cross-sell opportunitiesStrong forecasting, pipeline management and account planning experienceAbility to understand customer needs and present innovative, compelling solutionsExperience working with senior stakeholders and collaborating across internal teamsIt would be great if you also have....A Life Science degree or strong knowledge of the Life Sciences/pharmaceutical industryExperience selling software, data, analytics or information solutions into pharmaceutical, biotech or healthcare organisationsExperience using Salesforce or similar CRM systemsExperience managing strategic or enterprise-level accounts across Europe or EMEAStrong understanding of sales cycles, negotiation processes and customer success principlesWhat will you be doing in this role?Lead efforts to achieve and exceed sales goals by meeting targets and proactively identifying high-value upsell and cross-sell opportunitiesDevelop and execute strategic Account Plans in collaboration with the wider account teamManage and oversee customer opportunities throughout the full sales cycle, from identifying customer needs through to solution development, presentation, quoting, negotiation and closeBuild strong relationships with key customers and potential leads, while adhering to and refining established sales processesDeeply understand customer needs and present innovative, relevant and compelling solutions to address their challengesProvide detailed and accurate sales forecasts to senior management through consistent and strategic communicationContinuously enhance your knowledge of Clarivate products and services to effectively position our solutions and drive customer successActively participate in high-level meetings and events, sharing strategic insights on customers, products and sales opportunities with the broader teamMaintain and exceed meeting volumes as established by Sales Management to ensure consistent engagement and productivityIdentify and target high-potential roles and stakeholders within existing customers to expand business opportunities and drive growthCollaborate effectively with internal teams to ensure a strong customer experience and maximise account opportunitiesAbout the TeamYou will be working as part of a collaborative Life Sciences & Healthcare sales team, partnering closely with Account Managers, Renewal Account Managers, Customer Success Managers and wider commercial teams to support growth across the region. The team is focused on building strong customer relationships, delivering customer value and identifying opportunities to expand Clarivate’s solutions within existing accounts.Hours of WorkThis is a full-time permanent position based in London, UK and will require hybrid working in our Liverpool Street office, with 2-3 days per week in the office and the remainder of the week remote.This position requires weekday, Monday to Friday, attendance with some scheduling flexibility available around core working hours.Our UK Employee Benefits include:Private Medical Insurance or Health Cash planGenerous Pension Plan contribution ratesIncome protection insuranceLife insuranceSports Club Subsidy, with the company paying 50% of gym membership or up to 500Emergency Childcare or Adult care coverEye-care vouchersFrom 25 Days Annual Leave + 8 Bank Holidays, with the option to buy and sell Annual Leave#LI-Hybrid, #LI-SK1At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: R16-LondonType: Full time Read Less
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    Renewals Account Manager - Intellectual Property (French speaking)  

    Clarivate Analytics
    - London
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    We are looking for a Renewals Account Manager to join our Intellectual... Read More
    We are looking for a Renewals Account Manager to join our Intellectual Property team. This is an amazing opportunity to champion our line if IP products. If you’re experienced in maintaining successful client relationships, managing renewals, driving incremental revenue, and providing invaluable cross-functional perspective on product and process improvements to the client experience we would love to speak with you!About You – experience, education, skills, and accomplishments5+ years of experience in B2B sales 5+ years in an account management, business development, or renewals specialist role At least 1 year of experience in Salesforce.com or a similar tech-based platform/CRM Demonstrated ability to work effectively within a highly collaborative and cross-functional environment.Strong partnership skills with Sales, Customer Success, Finance, Legal, and Operations teamsExceptional organizational and time-management skills with the ability to manage a high volume of concurrent renewals and competing priorities.Fluency in both English and FrenchIt would be great if you also have . . .Understanding of consultative selling and strategic account management. Experience in IP, subscription selling or information services. Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate. Capacity to learn and effectively utilize SalesForce.com and other programs relevant to the role. Ability to analyze, compare, evaluate, reconcile, and draw meaningful conclusions and action plans from data. What will you be doing in this role?Partner closely with the Account Manager/Account Executive responsible for each account to develop and execute renewal strategies.Act as an advocate for both the client and Clarivate to ensure positive outcomes. Identify and pursue uplift opportunities with your team to support our existing clients. Identify, manage and resolve issues via collaboration with internal teams. Manage all renewal orders through SFDC and customer portals as required. Provide weekly reporting to Managers, Specialists and Regional Sales/RAM leaders. Executes regular account reviews, including contract status, product migration and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to Account Managers and RAM/Sales Directors. Actively learn about Clarivate offerings and products. About the TeamThis role will report to the Senior Manager, Renewal Sales, IP segment working as part of a team across the EMEA region, collaborating closely with other teams within the segment. Hours of WorkFull-time, permanent role, based either remotely in France or in one of our office locations on a hybrid basis, 2 days per week in the office.  At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: Remote (220 - France); Spain - Barcelona; UK - London; SRB-Belgrade (CPA)Type: Full time Read Less
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    Major Account Manager (Life Science & Healthcare)  

    Clarivate Analytics
    - London
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    We are looking for a Major Account Manager to join our team.As a Major... Read More
    We are looking for a Major Account Manager to join our team.As a Major Account Manager, you will be responsible for growing and expanding our relationships with some of our largest clients in Life Science & Healthcare.Clarivate believe that, in order to be successful, we must align ourselves to best serve the needs of the client and, as such, you will be responsible for orchestrating a team selling across our broad portfolio of SaaS products and consulting services. There will be an established book of business and strong foundational relationship base with our Enterprise clients as well as an expectation to drive significant new business growth via up-selling and cross-selling new subscriptions and services in line with Clarivate’s Value Creation Plan.About You – experience, education, skills, and accomplishments At least 12 years of relevant experience selling into Global Large Pharma CustomersExperience orchestrating Global multi-dimensional Client relationships in a matrix environment, demonstrating existing relationships across Technology, Data/Digital and business leaders.Experience of selling complex and bespoke Data, Insights and/or Consulting solutions, including advanced data integration projects, knowledge graphs and/or AI enabled use cases.Hands on experience in Drug Discovery, Regulatory, CI and Portfolio Strategy workflowsBachelor’s Degree in Business, Science or a related fieldWhat will you be doing in this role?Deliver scalable long-term growth:Expand annual contract value (ACV) y-o-yBeat new business, retention & total business sales targetsUncover and exploit new revenue streamsCollate, pressure test and deliver on Forecasts to the businessStrategic Account Development: Set a vision, build an account plan and devise a strategy for transformational growth. Motivate and deploy your Global Account team to execute on this planKnow your Client(s) inside/out; its strategic initiatives, exec LT, culture, key brands / pipeline assets and processesRelationship Expansion: Build new, and develop existing, relationships with Sr Leaders (SVP+) at the ClientGrow spend across new departments, new TA’s, and new regions continuously.Identify key business questions to develop new partnerships and draw on the appropriate internal resources.Cross-Functional Stakeholder Management: Communicate and collaborate effectively with your team and the wider organization (e.g Consulting, Product Management, LS&H LT) to secure resources and advocate for your clientBuild strong internal networks to influence strategic directionPartner with Customer Experience, Product and Marketing teams to optimize the client journey with Clarivate.About the Team Clarivate’s Major Customers account for approximately 35% of the total Business Unit’s revenues and are all complex and multi-dimensional relationships. This team manages our largest global customers across the Life Sciences & Healthcare segment business, handling multiple geographies.You’ll be reporting to our Vice President, segment Sales (LS&H), who is based in London, and collaborating with a team located across various international locations.Hours of Work This is a permanent full-time position and can be fully remote in the UK or Spain, or Hybrid based in London or Barcelona. Travel is required.London - UK Employee Benefits Include:Private Medical Insurance or Health Cash PlanGenerous Pension Plan contribution ratesIncome protection insuranceLife insuranceSports Club Subsidy (Company pays 50% of gym membership, or up to 500)Emergency Childcare or Adult care coverEyecare vouchersFrom 25 Days Annual Leave + 8 Bank Holidays (option to buy and sell Annual leave)Barcelona - Spain Employee Benefits Include:Volunteering community offering paid hours of volunteering timePrivate Health and Life & Disability insurances.Tax-free benefits (Ticket Restaurant scheme, kindergarten and transport cards).Language classes (Catalan, Spanish and English).Global and dynamic employee base (more than 20 nationalities).30 working days holidaysAt Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: Remote (242- England); R06-Barcelona; Remote (237- Spain); R16-LondonType: Full time Read Less
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    Business Development Associate  

    Clarivate Analytics
    - London
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    We are hiring for a Business Development Associate – Life Science & He... Read More
    We are hiring for a Business Development Associate – Life Science & Healthcare to join our Life Science Sales Team. This is an exciting opportunity for a recent graduate to help  accelerate innovation for our customers and identify creative solutions to meet their Life Science needs.The post holder will be responsible for initiating, managing, and retaining relationships with Life Sciences & Healthcare clients across defined European regions, with a strong focus on generating new business. This role will involve new business prospecting for small to medium-sized customers, driving revenue growth, and ensuring customer satisfaction through effective and consistent digital communication.The Business development associate will contribute to account planning and collaborate closely with internal teams to support customer needs. A solid understanding of Life Sciences business culture is key to shaping a successful sales strategy in the region. Candidates should be confident using solution-selling principles, comfortable identifying and pursuing new opportunities, and able to demonstrate a high level of professionalism with both clients and colleagues.About You – experience, education, skills, and accomplishments :Degree (BSc.) or equivalent, in Pharmaceutical / Biotechnology related sciences, Life Sciences or Medical Sciences.Knowledge of the Life Sciences/pharmaceutical industry.Knowledge of software/information solutions in the pharmaceutical sectorsA commercial awareness and technical appreciation of the patent and scientific information industry.Commercial acumen, with a proactive and creative approach to looking after the needs and concerns of customers and an understanding (or the potential to develop an understanding) of the role of customer training as an integral part of the sales processAbility to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner.It would be great if you also have:Knowledge of SalesForce CRM.Additional European language preferredWhat will you be doing in this role?Proactively reach out to small and medium-sized Life Sciences & Healthcare organisations to identify new business opportunities and introduce relevant product solutions.Use digital sales channels (email, phone, video calls, webinars) to engage with prospective customers, build rapport, and understand their needs.Present and promote Clarivate’s Life Sciences & Healthcare solutions to potential customers, focusing on product value and relevance to their business challenges.Build and maintain relationships with new prospects through consistent communication and timely follow-up.Collaborate with team members and management to support sales plans and contribute to regional new business targets.Provide accurate and timely reports, forecasts, and customer insights to inform decision-making and pipeline visibility.Use CRM tools and internal systems to manage activities, track progress, and support the sales process.Stay informed about Clarivate’s Life Sciences & Healthcare products, with ongoing learning to support confident conversations with potential customers.Support customer onboarding and product adoption where needed, working closely with senior colleagues to ensure a smooth experience.About the Team :You will be working as part of a team of 5 colleagues based in London who are a mix of Digital Acquisition Managers and sales development associates covering the European region within our Life Sciences and healthcare segmentHours of Work:This is a full-time permanent position based in London, UK and will require hybrid working in our Liverpool Street office (2-3 days per week in office, rest of week remote).#LI-Hybrid, #LI-OnsiteAt Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: UK - LondonType: Full time Read Less
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    Senior Product Manager - Clinical Trials  

    Clarivate Analytics
    - London
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    We are looking for an experienced SeniorProduct Manager to join us in... Read More
    We are looking for an experienced SeniorProduct Manager to join us in Barcelona (Spain) or London (UK).In this position, you will drive the continued development and expansion of Cortellis Clinical Trials Intelligence within our Competitive Intelligence product team. You will serve as the core clinical expert on the team, working closely with subject matter experts to ensure our products effectively support the Cortellis audience across all clinical areas, including clinical trial workflows and the broader clinical aspects of drug development. You will also be responsible for supporting successful product launches, driving market adoption, and ensuring alignment with organizational goals to maximize product impact and value.This role offers the opportunity to shape clinical trial intelligence solutions for the pharmaceutical industry, acting as a bridge between clinical expertise and product innovation within a supportive and customer-focused organization. About You – experience, education, skills, and accomplishmentsBachelor’s degree or equivalent in Science or related field, or commensurate industry experience. Experience in drug discovery in the Life Science industry, particularly in a clinical R&D environment, with demonstrated understanding of the end to end clinical trial or clinical R&D process. Minimum 5 years of experience in product management Experience working in a global, matrix and virtual environment with cross-cultural clients or teams. Experience using AI driven tools to support day to day productivity and applying AI capabilities in product development and enhancement initiatives.Demonstrated experience producing clear written deliverables and presenting information to internal or external stakeholders.It would be great if you also have . . .Competitive intelligence or market research background in life sciences. Experience developing software products for clinical trial design, operations, or analytics. What will you be doing in this role?Drive Strategy and Execution: Own complex product initiatives from concept to launch, shaping the vision and roadmap for Clinical Trial Intelligence. Own Commercial Success: Partner with sales and marketing to drive go-to-market strategies, product positioning, and pricing to accelerate ARR and market growth. Uncover Market Opportunities: Act as the voice of the customer to identify unmet needs, translating deep clinical challenges into high-ROI product innovations. Lead Cross-Functionally: Align engineering, UX, subject matter experts, and commercial teams around clear, framework-driven prioritization and strategic goals. Elevate the Product Practice: Champion exceptional user experience, and clearly articulate the "why" behind product decisions to all stakeholders. About the team: This position will be part of the Life Sciences and Healthcare R&D team and report to the Vice President Product Management based in US. The team is responsible for working alongside all key editorial, commercial, marketing, sales, and technology stakeholders to ensure the continued success and growth of Clarivate’s Lie Sciences solutions. The team plays a key part in Clarivate’s future R&D and BD&L solutions and supports the wider organization with thought leadership as well as interacting with customers and sales to support new sales, revenue, and retention, gather market intelligence and validate current approaches. Hours of WorkThis is a permanent, full-time position based on a Hybrid working model. The position can be based in London, UK, or Barcelona, Spain.Our UK Employee Benefits include :Private Medical Insurance or Health Cash planGenerous Pension Plan contribution ratesIncome protection insuranceLife insuranceSports Club Subsidy (Company pays 50% of gym membership, or up to 500)Emergency Childcare or Adult care coverEyecare vouchersFrom 25 Days Annual Leave + 8 Bank Holidays (option to buy and sell Annual leave)Our Spain Employee Benefits include :Volunteering community offering paid hours of volunteering time. Private Health and Life & Disability insurances. Tax-free benefits (Ticket Restaurant scheme, kindergarten and transport cards). Language classes (Catalan, Spanish, and English). Global and dynamic employee base (more than 20 nationalities). 30 working days holidays. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: Spain - Barcelona; R16-LondonType: Full time Read Less
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    Customer Success Manager  

    Clarivate Analytics
    - Cambridge
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    We are looking for an experiencedCustomer Success Manager to join our... Read More
    We are looking for an experiencedCustomer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you! About You – experience, education, skills, and accomplishments.Bachelor’s degree in related field / or equivalent work experience.5 years of Customer Success, Account Management or similar experience managing customer relationships.It would be great if you also had . . .Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education  Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market.What will you be doing in this role?Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes. Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution. Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI. Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate. Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement. Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers. Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate. Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement. About the TeamOur A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward. Hours of WorkThis is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote). This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed.#LI-Hybrid, #LI-OnsiteAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: UK - London; UK - Cambridge (PQ)Type: Full time Read Less
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    Customer Success Manager  

    Clarivate Analytics
    - London
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    We are looking for an experiencedCustomer Success Manager to join our... Read More
    We are looking for an experiencedCustomer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you! About You – experience, education, skills, and accomplishments.Bachelor’s degree in related field / or equivalent work experience.5 years of Customer Success, Account Management or similar experience managing customer relationships.It would be great if you also had . . .Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education  Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market.What will you be doing in this role?Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes. Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution. Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI. Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate. Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement. Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers. Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate. Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement. About the TeamOur A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward. Hours of WorkThis is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote). This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed.#LI-Hybrid, #LI-OnsiteAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: UK - London; UK - Cambridge (PQ)Type: Full time Read Less
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  • Business Development Associate  

    Clarivate Analytics
    - Greater London
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    We are hiring for a Business Development Associate – Life Science & He... Read More
    We are hiring for a Business Development Associate – Life Science & Healthcare to join our Life Science Sales Team. This is an exciting opportunity for a recent graduate to help  accelerate innovation for our customers and identify creative solutions to meet their Life Science needs.The post holder will be responsible for initiating, managing, and retaining relationships with Life Sciences & Healthcare clients across defined European regions, with a strong focus on generating new business. This role will involve new business prospecting for small to medium-sized customers, driving revenue growth, and ensuring customer satisfaction through effective and consistent digital communication.The Business development associate will contribute to account planning and collaborate closely with internal teams to support customer needs. A solid understanding of Life Sciences business culture is key to shaping a successful sales strategy in the region. Candidates should be confident using solution-selling principles, comfortable identifying and pursuing new opportunities, and able to demonstrate a high level of professionalism with both clients and colleagues.About You – experience, education, skills, and accomplishments :Degree (BSc.) or equivalent, in Pharmaceutical / Biotechnology related sciences, Life Sciences or Medical Sciences.Knowledge of the Life Sciences/pharmaceutical industry.Knowledge of software/information solutions in the pharmaceutical sectorsA commercial awareness and technical appreciation of the patent and scientific information industry.Commercial acumen, with a proactive and creative approach to looking after the needs and concerns of customers and an understanding (or the potential to develop an understanding) of the role of customer training as an integral part of the sales processAbility to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner.It would be great if you also have:Knowledge of SalesForce CRM.Additional European language preferredWhat will you be doing in this role?Proactively reach out to small and medium-sized Life Sciences & Healthcare organisations to identify new business opportunities and introduce relevant product solutions.Use digital sales channels (email, phone, video calls, webinars) to engage with prospective customers, build rapport, and understand their needs.Present and promote Clarivate’s Life Sciences & Healthcare solutions to potential customers, focusing on product value and relevance to their business challenges.Build and maintain relationships with new prospects through consistent communication and timely follow-up.Collaborate with team members and management to support sales plans and contribute to regional new business targets.Provide accurate and timely reports, forecasts, and customer insights to inform decision-making and pipeline visibility.Use CRM tools and internal systems to manage activities, track progress, and support the sales process.Stay informed about Clarivate’s Life Sciences & Healthcare products, with ongoing learning to support confident conversations with potential customers.Support customer onboarding and product adoption where needed, working closely with senior colleagues to ensure a smooth experience.About the Team :You will be working as part of a team of 5 colleagues based in London who are a mix of Digital Acquisition Managers and sales development associates covering the European region within our Life Sciences and healthcare segmentHours of Work:This is a full-time permanent position based in London, UK and will require hybrid working in our Liverpool Street office (2-3 days per week in office, rest of week remote).#LI-Hybrid, #LI-OnsiteAt Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.SummaryLocation: UK - LondonType: Full time Read Less
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