Salary: £34,498 to £40,070 per annumHours: 36 hours per weekLocation: Milton Keynes, OxfordshireContract Type: PermanentWe’re looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering Milton Keynes and Oxfordshire and the surrounding areas.You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live………What you’ll be doingWorking collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements. You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference. You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy.Importantly you will be responsible for working closely with safeguarding teams, social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood and so complex casework and project management will be instrumental to the successful delivery of customer services.What you’ll needWe’re looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you’ll enjoy working with people in the community. You’ll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone. You’ll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions. You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones.Although the role has responsibility for managing an area, extensive travel across the region is required from time to time to cover others and a vehicle to do this will be essential.If this sounds like an opportunity for you then please review the full role profile here before applying.What you’ll get in returnSalaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here This is a hybrid role using home as an office base travelling to patches daily.Applicants must be able to travel across the region as required. Applicants may need to cover other patches across the East Midlands.Closing Date: Wednesday 3rd December 2025 at midnight.Applicants must be able to travel across the region as required.This post is subject to Basic Criminal Record Check Clearance.At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required toreside in England or Wales for the duration of your employment. This vacancy may close without notice
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