Job Description
3 Month Contract With A local Authority
Purpose of Job
Responsible for providing technically-focused clerical, administrative, and IT support for the housing asset management service, ensuring effective service delivery to residents and corporate clients.
Main Duties and Responsibilities
Carry out general office administrative tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking technically accurate minutes.
Collate relevant documentation, ensuring timely production, distribution, and follow-up action where required.
Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, and residents.
Provide contract administration support, ensuring records are accurate and up-to-date.
Accurately input, interrogate, update, and monitor data for departmental administrative and IT systems.
Assist in collating all relevant information required by the Home Ownership Unit.
Handle technical service enquiries from the public, contractors, consultants, other departments, external bodies, and stakeholders.
Forward appropriate information to the relevant officer as necessary and record complaints, closely monitoring them to meet the Council’s response criteria.
Under direction, prepare and administer all aspects of tender documentation, including packaging, sending out, and receiving tenders in accordance with the Council’s Standing Orders and procedures.
Record and manage the receipt and issue of keys and FOBS, order keys as appropriate, and assist in providing access to properties.
Participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required.
Ensure due diligence in customer care and excellent service delivery at all times.
Carry out duties with regard to health and safety regulations, the Council’s equal opportunities and customer care policies, and the new technology agreement.
Undertake any other work appropriate to the level and general nature of the post to ensure the continued effective operation of the service.
Requirements
A minimum of a high school diploma or equivalent; a relevant vocational qualification in administration, office management, or IT is desirable.
Formal training or certification in IT systems, data management, or technical administration is advantageous.
Previous experience in an administrative or clerical role, preferably within housing, property management, or a technical environment.
Experience in contract administration, tender processes, or project support is desirable.
Experience in handling customer enquiries and providing high-quality customer service.
Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
Proficiency in IT, including MS Office Suite (Word, Excel, Outlook, PowerPoint) and database management systems.
Excellent written and verbal communication skills, with the ability to take accurate minutes and produce reports.
Attention to detail, particularly in data entry, record-keeping, and contract administration.
Ability to liaise effectively with staff, contractors, residents, consultants, and external stakeholders.
Knowledge of health and safety regulations, equal opportunities, and customer care policies.
Problem-solving and initiative, with the ability to contribute to service improvements.
Professional and courteous approach to all customers and colleagues.
Ability to work both independently and as part of a team.
Flexible and adaptable to changing workloads and priorities.
Commitment to providing excellent service and upholding organizational standards.
Additional Information
Bi-Weekly Payments
35 Working Hours per Week
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