Job Description A very exciting, disruptive startup client of ours has just closed a large funding round (Series B) to fuel their international expansion. They are looking for an energetic, positive and experienced Saas Account Manager with Customer Success experience and fluent German skills for the new team they are building. The OTE is around 50k base + 20% commission.
This is a start-up with an amazing culture, and bright and resourceful people in London (EC1). Once it is allowed, employees will work hybrid – at least 2 – 3 days a week from the office. Currently of course all are home office based.
You’ll be great for this role if you have:
At least 2 years SaaS Account Management or CSM experience
Equally fluent and proficient in German and English as well.
At least 2 years of owning EU book of business with targets on net retention with main KPIs on low churn and expansions: Upsells & cross-sells
Experience working in B2B (client facing) role
A passion to learn the products’ functionality, and you’re tech savvy
Experience of accurately forecasting and hitting revenue targets
A desire to work in a fast-paced startup environment
A strong work ethic, integrity and desire to succeed
Executive project management skills and able to communicate effectively across the C-suite
Experience working with Salesforce & Web-based technologies
Experience with Intercom, Slack, Quicksight, Zendesk, Airtable – advantage
An HR or HRM background – advantage but not a must
French or any other additional language proficiency – a huge advantage
What will you do?
Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
Manage a portfolio of accounts with a focus on renewals and up-sell conversations
Work closely with our customers with the drive to help them change their workplace and achieve their business goals
Become a trusted advisor and ambassador of change in our customers’ workplace.
Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams
Protect existing revenue streams, identify opportunities and risks.
Assess client health and develop strategies to mitigate churn
Meet net retention and CSAT/NPS KPIs through data driven analysis, planning and execution
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
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