We're looking for a technically capable and customer-focused IT Field & Support Engineer to join our growing technical team.
About the Role
In this hands-on role, you'll be the primary point of contact for on-site IT installations and support across client sites, working closely with our Lead Engineer. From installing network infrastructure and new hardware to responding to incidents within SLAs, you'll play a key part in delivering gold-standard service to our customers.
Responsibilities
Visiting client sites to install, configure and maintain IT infrastructure (network equipment, hardware, software)
Responding to on-site incidents and providing technical support
Scheduling and managing site attendances and project work
Supporting the central helpdesk team with remote end-user support
Completing site documentation, asset audits and administration
Assisting the sales team with site surveys and pre-sales recommendations
Qualifications
A full, valid UK driving licence with regular access to a vehicle
Experience with end-user IT support (computers, networks, software, devices)
A working understanding of network devices, routers, switches, access points
Knowledge of Microsoft 365 administration
Familiarity with Windows Server and Desktop environments
Comfortable using hands-on site tools (drills, ladders, cable crimpers etc.)
Required Skills
Bonus points for experience with Active Directory, virtualisation (VMware/Hyper-V), SharePoint, firewalls, VPNs, or wireless infrastructure, but we're happy to develop the right person.
Preferred Skills
Who you are: You put the customer first, communicate clearly, and take ownership of your work.
You're self-motivated, logical, and enjoy learning new technologies.
You work well as part of a team and can adapt to a fast-moving environment.
Equal Opportunity Statement
This role is subject to a satisfactory disclosure and Barring Service (DBS) check. Enhanced checks will be requested from the successful applicant following a conditional offer of employment.
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