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Chanel
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  • Senior Commercial Coordinator, Travel Retail  

    - London
    Senior Commercial Coordinator, Travel RetailLocation: CHANEL Head offi... Read More
    Senior Commercial Coordinator, Travel RetailLocation: CHANEL Head office, LondonReports to: Fragrance & Beauty Director Travel Retail UK, Ireland & South AfricaContract: Permanent, Full-timeCHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.Your role @CHANEL:Managing the day-to-day running of the Travel Retail Department acting as a key support to the Fragrance & Beauty Director for Travel Retail UK, Ireland & South Africa. You are the go-to person for data and insights across the department, the key liaison between office and field teams, and own the end-to-end creation of highly detailed retailer documentation to ensure the successful launch of the marketing calendar. The role also provides proactive commercial and operational support to National Accounts, Head of Sales, Retail Development Managers and field teams -translating priorities into clear actions, deadlines, communications, and ensuring office and field teams remain aligned. A confident communicator and analyst, you work cross-functionally with Marketing, Finance, and external retail partners, with a genuine passion for Fragrance & Beauty industry.What impact you can create at Chanel:General Duties (90%)Ownership of Product Catalogue, Campaign Launches & DiscontinuationsOwn the retailer catalogue and product line documentation: new line forms, campaign pricing, stock sheets, training materials, travel retail catalogue updates and discontinuations, supporting the National Account ManagerMaintain retailer-specific product assortments, including D365 inclusions and exclusions, supporting range reviews, distribution, and vendor-level assortment managementManage end-to-end cycle launches across multiple retailers through cross-functional collaboration with Marketing, Local Market, Finance, distribution centres and E-RetailEnsure launch readiness and correct in-store and online execution across all retailersSales & Data AnalysisTrack and produce weekly performance reports by synthesising multiple data sources including retail sales, passenger data, industry trends and campaign resultsDeliver retailer-, store- and SKU-level analysis to identify performance trends, opportunities and risks, store grading reviews and premium range evaluations Support Midterm Plans, quarterly Budget Presentations and conference decks with clear, impactful data visualisationConfidential Commercial AdministrationGenerate and distribute highly confidential price increase documentation across UK, Ireland and South AfricaProduce monthly target templates & sales reports for field teams in partnership with FinanceManage and refine Support Order Forms and Tester Order FormsManage invoice processing and raise POs, liaising with Finance and vendors to ensure accurate coding and timely paymentSystems & ProcessLead data stewardship for Travel Retail distribution doors (e.g. Reltio & Compass code set-up), supporting departmental system rollouts and cross-functional data alignmentCollaboration & CommunicationCoordinate day-to-day requests, store-level information, field updates and operational follow-through to ensure office and field teams remain alignedLead bi-weekly meetings with the Marketing team to ensure tight collaboration and communication between departmentsLead end-to-end planning of major retailer events to strengthen retailer relationships, including bi-annual strategy meetings and retailer conferencesPlan and coordinate quarterly Cycle meetings and team offsites/eventsOther ad hoc duties as requiredPersonal Assistant Duties (10%)Manage Director's travel, both domestic and international, and assisting with travel agendas via ConcurOrganise team events, lunches and meetingsWhat you will bring to the role:2+ years of experience in a similar or comparable roleExceptional Excel and PowerPoint skills (including advanced formulas, Pivot Tables and data manipulation), with the ability to produce accurate analysis, clear reports and impactful presentationsStrong, proven ability to build relationships and an excellent communicatorHighly organised with ability to plan, prioritise and deliver multiple deadlines under pressureExperience managing confidential commercial information (e.g. pricing)Passion for the Fragrance & Beauty industryWillingness to learn, take ownership and develop commercial knowledge across the Travel Retail businessYou are energised by: Taking ownership of your own deadlines and priorities, with a strong eye for detailBeing analytical and commercially driven, using multiple data platforms to generate insights that are commercially valuable to the Director and wider businessBeing a key member of a small team in a busy, fast-paced departmentContributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of womenWhat you would gain from this experience:Deep understanding of the Fragrance & Beauty industry within the Travel Retail marketThe opportunity to make your mark as a central point of contact, working closely with Head of Sales, National Account Management, Retail Development Managers, Marketing, Design and FinanceA varied role within a tight-knit, high-performing team where collaboration across departments is at the heart of everything you doThe UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey*Please note, due to the summer period, we will be screening applications in SeptemberBenefits at CHANEL  Our employee benefits have been created to support you across your professional and personal life by offering you:  Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  Platforms: Multiple Platforms to support across Wellbeing   Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones   *Benefits are eligibility dependent and subject to change at any time   At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.SummaryLocation: LondonType: Full time Read Less
  • Account Manager - John Lewis Stratford  

    - Greater London
    Account ManagerLocation: John Lewis StratfordContract: Permanent, 37.5... Read More
    Account ManagerLocation: John Lewis StratfordContract: Permanent, 37.5 hours/week, any 5 in 7 daysCHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.Your role @CHANEL:As an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market.With a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team.What impact you can create at CHANEL: People Management Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowermentLead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relationsSet and review individual and team goals, provide regular performance feedback, and support career development plansPartner with the Talent Acquisition team to manage full recruitment cycleBusiness DevelopmentContribute to business planning, including forecasting, promotional strategies, and category developmentMonitor and analyse business KPIs to inform strategic actions and improve commercial performanceProactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyaltyCollaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategiesBuild strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectivesOperational ExcellenceOversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systemsEnsure the flawless execution of brand activations, events, and in-store campaignsUphold brand standards for grooming, presentation, and environmentClient ExperienceSet expectations for client service excellence by leading with authenticity, empathy and deep product expertiseChampion the brand’s signature service approach, ensuring all client interactions are elevated and immersiveWhat you will bring to the role:Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragranceThe ability to coach and develop a diverse team while fostering a culture of collaborationA passion for creating memorable, client-centric experiencesStrategic thinking with strong commercial awareness and decision-making capabilitiesA solution-focused approach, thriving in a fast-paced and evolving environmentYou are energised by:Creating memorable and long-lasting client relationshipsBuilding and nurturing a culture where achievement is celebrated and learning is continuous  Driving commercial results and taking ownership of your businessInvesting time in coaching, mentoring, and development the teamContributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of womenWhat will you gain from this experience: The opportunity to be part of a globally recognised luxury brand known for its timeless heritageYou will be empowered to take ownership of your impact within CHANEL and contribute to the UK regionBenefits at CHANEL:Our employee benefits have been created to support you across your professional and personal life by offering you:  Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  Mental Wellbeing: Employee Assistance Programmes and Other Support Lines    Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones   *Benefits are eligibility dependant and subject to change at any timeAt CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.SummaryLocation: LondonType: Full time Read Less
  • The CHANEL Brand is one of the most important assets of our House. Pro... Read More
    The CHANEL Brand is one of the most important assets of our House. Protecting our Intellectual Property is fundamental to preserving the brand’s equity, exclusivity, desirability and long-term competitive advantage. In the context of technological innovation, complex new digital platforms, AI and macro-economic changes which continue to transform business models, effective IP protection requires a combination of strategic vision, legal expertise, transformational leadership and critical innovative skills. Chanel is deeply committed to protecting its intellectual property and combating counterfeits and infringements. The fight against counterfeiting goes beyond the mere protection of our brand image: it is also a matter of protecting consumers from products that may be a health hazard and who, in most cases, are deceived about their quality and authenticity. Your role @ CHANEL The UK Regional Head of Intellectual Property is responsible for developing and implementing the company’s Global intellectual property strategy within their region (including UK, Canada, Australia, South Africa), including the protection, enforcement, and commercialisation of its IP assets. This encompasses balancing strategic planning with practical execution, budget management, advocacy and representation, business support, team management and leadership, and overseeing the implementation of AI and other new technology and innovation. The role also carries primary responsibility for liaison with and escalation to the UK Region General Counsel on UK Region IP and Brand Protection activity. This role requires a strategic and forward-looking leader managing strong and decisive brand protection, and anti-counterfeiting activities. The successful candidate will bring a business-critical perspective to IP, ensuring that intellectual property protection supports and enables the House’s long-term growth, brand equity, and competitive advantage. This role will require a leader who can balance the demands of strengthening, maintaining and enforcing a world-class IP portfolio while ensuring effective resource allocation and sound budget management. The successful candidate will leverage technology, data and innovative AI tools to enhance the effectiveness and impact of the IP function, enabling the team to focus on higher-value activities and future challenges. This role will also require maximising and protecting the House’s brand equity, identifying opportunities to streamline processes, improve ways of working and drive AI innovation across the function. It will also contribute to elevating and developing the capabilities of the regional and global IP community, fostering a collaborative, high-performing and forward-looking team equipped to meet the evolving needs of the business. The successful candidate will be a strong, transformational and inspiring leader, with high emotional intelligence, excellent communication and stakeholder management skills, comfortable with driving change, engaging and influencing senior business leaders, translating complex IP matters into clear, actionable insights, and providing regular updates and strategic recommendation to UK leadership. This will include expertise in the rapidly evolving intersection of AI and IP, with the ability to assess emerging legal, regulatory and litigation risks and providing strategic advice on the protection, enforcement and exploitation of IP rights in an AI-driven environment. The Regional Head of IP will be a solicitor, barrister, trade mark attorney or equivalent and have 10+ years of experience and will work closely across divisions and functions and with the Global and other IP regional teams. As a member of the IP Steerco, the role holder will regularly input into Global IP strategies to align with the legal team’s wider collective priorities in establishing decisive brand leadership. They will work as one team with the other members of the IP Steerco, keeping the Steerco abreast of all progress, adaptations, challenges and successes in the region to ensure the region’s IP portfolio is consistent with and supports the Global and regional business objectives. What impact can you create at CHANEL IP Strategy and Management Develop, implement and deliver a comprehensive IP strategy aligned with the company’s business goals. Manage and oversee the company’s regional IP portfolio, including trade marks, copyrights, trade secrets, trade dress and domain names. Identify and protect new intellectual property opportunities, including non-conventional forms of protection. Coordinate regional and global IP protection strategies in partnership with global IP leadership. Drive policy, process, initiatives and efficiencies that support best practice. Manage IP and anti-counterfeiting budgets with full accountability. Legal Compliance and Enforcement Ensure compliance with all relevant IP laws and regulations. Oversee and act as the point of escalation for any contentious IP matters including: Cease-and-desist actions Trade mark oppositions and cancellations Online and offline enforcement Investigations Take direct responsibility for high-profile and strategic IP disputes and litigation, leading enforcement efforts from initial assessment through to resolution. Anticipate disputes, execute risk mitigation, and manage effective strategic litigation where necessary. Drive the IP related advocacy efforts in collaboration with the Public Affairs team. Brand Protection Build, manage and expand portfolios that provide value and protect innovation. Develop innovative solutions to mitigate brand protection risks. Coordinate with global anti-counterfeiting, anti-diversion and enforcement teams. Create and execute regional enforcement priorities. Engage with industry groups, regulators, law enforcement, customs authorities and external organisations on strategic IP issues. Team Leadership and Development Lead, mentor, and develop a team of trade mark attorneys and paralegals. Foster a culture of AI adoption, innovation and continuous improvement within the IP team. Contribute to and maintain positive working relationships, fostering a cohesive, committed team environment which drives effective partnerships across all divisions and functions. Education and Advocacy Report on IP activity and strategy to the UK General Counsel, UK Region Leadership and Global IP team. Educate internal stakeholders on IP matters and the importance of IP protection. Advance the company’s IP interests by partnering with our Public Affairs team to influence policy developments, coordinate consultation responses and represent the business in industry groups and external forums. Current Strategic Focus Areas Anti-counterfeiting enforcement Online and offline infringement actions Anti-diversion and grey-market controls Expansion of non-conventional trade mark, copyright, patent and trade dress protection Use of new technologies and enforcement tools Cross-border and platform-based enforcement strategies You are energised by: Leading a high-performing team, driving continuous improvement and change through process optimisation, innovation and tech as well as the effective development and adoption of AI. Thinking out of the box, proposing innovative and creative solutions. Taking a proactive and self-motivated approach with a strong sense of integrity. Detail-orientation and highly organised. The ability to manage multiple priorities in a fast-paced environment. Using your strong interpersonal skills with the ability to counsel and influence on IP risks and other IP matters across all levels of the organisation. Working collaboratively across regions and with cross-functional teams. Contributing to the on-going and company-wide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working and we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women What you will bring to the team Minimum of 10 years of experience in intellectual property law, with significant in-house experience. Additional commercial law experience is strongly preferred. An English qualified solicitor, barrister or trade mark attorney or equivalent in the UK with a specialisation in IP law. Experienced user of IP portfolio management tech and a strong and experienced advocate of AI adoption. Proven track record in developing and executing IP strategies. Experience in managing global IP portfolios and leading IP litigation. Strong analytical and strategic thinking skills. Excellent leadership towards internal and external stakeholders and team management abilities. Strong business acumen and understanding of the commercial aspects of IP. Exceptional communication and negotiation skills. Able to advise on emerging IP issues to ensure innovative and cutting-edge approaches. What You Can Gain From This Experience The opportunity to play a pivotal role in protecting and strengthening one of the world’s most distinctive luxury brands, contributing to CHANEL’s long-term brand equity and reputation. A highly collaborative, international environment, working closely with regional and global legal, IP, brand protection and business teams. Meaningful leadership responsibility, with the opportunity to shape regional IP strategy, develop a high-performing team and influence global priorities. A culture that supports personal growth, learning and career development, encouraging you to be at your best and to create impact through your expertise. An inclusive working environment that values different perspectives, experiences and strengths, and recognises the uniqueness each person brings to CHANEL. The UK Region plays a pivotal role in delivering CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and the planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Benefits At CHANEL Physical Wellbeing: private medical insurance covering pre-existing medical conditions and ability to add family members, online GP App with 24/7 appointments available within 24 hours and cycle scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: pension, life assurance and retail discounts across multiple retailers including supermarkets, gyms, days out and 100’s more Mental Wellbeing: Employee Assistance Programmes and other support lines Platforms: multiple platforms to support across Wellbeing Lifestyle: Arts Read Less
  • The CHANEL Brand is one of the most important assets of our House. Pro... Read More
    The CHANEL Brand is one of the most important assets of our House. Protecting our Intellectual Property is fundamental to preserving the brand’s equity, exclusivity, desirability and long-term competitive advantage. In the context of technological innovation, complex new digital platforms, AI and macro-economic changes which continue to transform business models, effective IP protection requires a combination of strategic vision, legal expertise, transformational leadership and critical innovative skills. Chanel is deeply committed to protecting its intellectual property and combating counterfeits and infringements. The fight against counterfeiting goes beyond the mere protection of our brand image: it is also a matter of protecting consumers from products that may be a health hazard and who, in most cases, are deceived about their quality and authenticity. Your role @ CHANEL The UK Regional Head of Intellectual Property is responsible for developing and implementing the company’s Global intellectual property strategy within their region (including UK, Canada, Australia, South Africa), including the protection, enforcement, and commercialisation of its IP assets. This encompasses balancing strategic planning with practical execution, budget management, advocacy and representation, business support, team management and leadership, and overseeing the implementation of AI and other new technology and innovation. The role also carries primary responsibility for liaison with and escalation to the UK Region General Counsel on UK Region IP and Brand Protection activity. This role requires a strategic and forward-looking leader managing strong and decisive brand protection, and anti-counterfeiting activities. The successful candidate will bring a business-critical perspective to IP, ensuring that intellectual property protection supports and enables the House’s long-term growth, brand equity, and competitive advantage. This role will require a leader who can balance the demands of strengthening, maintaining and enforcing a world-class IP portfolio while ensuring effective resource allocation and sound budget management. The successful candidate will leverage technology, data and innovative AI tools to enhance the effectiveness and impact of the IP function, enabling the team to focus on higher-value activities and future challenges. This role will also require maximising and protecting the House’s brand equity, identifying opportunities to streamline processes, improve ways of working and drive AI innovation across the function. It will also contribute to elevating and developing the capabilities of the regional and global IP community, fostering a collaborative, high-performing and forward-looking team equipped to meet the evolving needs of the business. The successful candidate will be a strong, transformational and inspiring leader, with high emotional intelligence, excellent communication and stakeholder management skills, comfortable with driving change, engaging and influencing senior business leaders, translating complex IP matters into clear, actionable insights, and providing regular updates and strategic recommendation to UK leadership. This will include expertise in the rapidly evolving intersection of AI and IP, with the ability to assess emerging legal, regulatory and litigation risks and providing strategic advice on the protection, enforcement and exploitation of IP rights in an AI-driven environment. The Regional Head of IP will be a solicitor, barrister, trade mark attorney or equivalent and have 10+ years of experience and will work closely across divisions and functions and with the Global and other IP regional teams. As a member of the IP Steerco, the role holder will regularly input into Global IP strategies to align with the legal team’s wider collective priorities in establishing decisive brand leadership. They will work as one team with the other members of the IP Steerco, keeping the Steerco abreast of all progress, adaptations, challenges and successes in the region to ensure the region’s IP portfolio is consistent with and supports the Global and regional business objectives. What impact can you create at CHANEL IP Strategy and Management Develop, implement and deliver a comprehensive IP strategy aligned with the company’s business goals. Manage and oversee the company’s regional IP portfolio, including trade marks, copyrights, trade secrets, trade dress and domain names. Identify and protect new intellectual property opportunities, including non-conventional forms of protection. Coordinate regional and global IP protection strategies in partnership with global IP leadership. Drive policy, process, initiatives and efficiencies that support best practice. Manage IP and anti-counterfeiting budgets with full accountability. Legal Compliance and Enforcement Ensure compliance with all relevant IP laws and regulations. Oversee and act as the point of escalation for any contentious IP matters including: Cease-and-desist actions Trade mark oppositions and cancellations Online and offline enforcement Investigations Take direct responsibility for high-profile and strategic IP disputes and litigation, leading enforcement efforts from initial assessment through to resolution. Anticipate disputes, execute risk mitigation, and manage effective strategic litigation where necessary. Drive the IP related advocacy efforts in collaboration with the Public Affairs team. Brand Protection Build, manage and expand portfolios that provide value and protect innovation. Develop innovative solutions to mitigate brand protection risks. Coordinate with global anti-counterfeiting, anti-diversion and enforcement teams. Create and execute regional enforcement priorities. Engage with industry groups, regulators, law enforcement, customs authorities and external organisations on strategic IP issues. Team Leadership and Development Lead, mentor, and develop a team of trade mark attorneys and paralegals. Foster a culture of AI adoption, innovation and continuous improvement within the IP team. Contribute to and maintain positive working relationships, fostering a cohesive, committed team environment which drives effective partnerships across all divisions and functions. Education and Advocacy Report on IP activity and strategy to the UK General Counsel, UK Region Leadership and Global IP team. Educate internal stakeholders on IP matters and the importance of IP protection. Advance the company’s IP interests by partnering with our Public Affairs team to influence policy developments, coordinate consultation responses and represent the business in industry groups and external forums. Current Strategic Focus Areas Anti-counterfeiting enforcement Online and offline infringement actions Anti-diversion and grey-market controls Expansion of non-conventional trade mark, copyright, patent and trade dress protection Use of new technologies and enforcement tools Cross-border and platform-based enforcement strategies You are energised by: Leading a high-performing team, driving continuous improvement and change through process optimisation, innovation and tech as well as the effective development and adoption of AI. Thinking out of the box, proposing innovative and creative solutions. Taking a proactive and self-motivated approach with a strong sense of integrity. Detail-orientation and highly organised. The ability to manage multiple priorities in a fast-paced environment. Using your strong interpersonal skills with the ability to counsel and influence on IP risks and other IP matters across all levels of the organisation. Working collaboratively across regions and with cross-functional teams. Contributing to the on-going and company-wide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working and we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women What you will bring to the team Minimum of 10 years of experience in intellectual property law, with significant in-house experience. Additional commercial law experience is strongly preferred. An English qualified solicitor, barrister or trade mark attorney or equivalent in the UK with a specialisation in IP law. Experienced user of IP portfolio management tech and a strong and experienced advocate of AI adoption. Proven track record in developing and executing IP strategies. Experience in managing global IP portfolios and leading IP litigation. Strong analytical and strategic thinking skills. Excellent leadership towards internal and external stakeholders and team management abilities. Strong business acumen and understanding of the commercial aspects of IP. Exceptional communication and negotiation skills. Able to advise on emerging IP issues to ensure innovative and cutting-edge approaches. What You Can Gain From This Experience The opportunity to play a pivotal role in protecting and strengthening one of the world’s most distinctive luxury brands, contributing to CHANEL’s long-term brand equity and reputation. A highly collaborative, international environment, working closely with regional and global legal, IP, brand protection and business teams. Meaningful leadership responsibility, with the opportunity to shape regional IP strategy, develop a high-performing team and influence global priorities. A culture that supports personal growth, learning and career development, encouraging you to be at your best and to create impact through your expertise. An inclusive working environment that values different perspectives, experiences and strengths, and recognises the uniqueness each person brings to CHANEL. The UK Region plays a pivotal role in delivering CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and the planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Benefits At CHANEL Physical Wellbeing: private medical insurance covering pre-existing medical conditions and ability to add family members, online GP App with 24/7 appointments available within 24 hours and cycle scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: pension, life assurance and retail discounts across multiple retailers including supermarkets, gyms, days out and 100’s more Mental Wellbeing: Employee Assistance Programmes and other support lines Platforms: multiple platforms to support across Wellbeing Lifestyle: Arts Read Less
  • Fashion Advisor, Selfridges Accessories  

    - London
    Fashion AdvisorLocation: CHANEL Selfridges AccessoriesContract: Perman... Read More
    Fashion AdvisorLocation: CHANEL Selfridges AccessoriesContract: Permanent, Full-timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence. WHAT IMPACT YOU CAN CREATE@CHANEL: Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand. Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles  Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail  Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service. WHAT YOU WILL BRING TO THE ROLE   Ability to build authentic, lasting relationships through empathy and personalised service Strong awareness of trends and deep appreciation for Chanel’s heritage and style. Confident, elegant storytelling and interpersonal skills to engage clients meaningfully. Collaborative attitude to foster a positive, high-performing boutique environment. Organized, efficient, and committed to delivering excellence in every task. YOU ARE ENERGISED BY:  A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences  Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends   Being part of a creative and innovative environment where teamwork is valued and encouraged  WHAT YOU WILL GAIN FROM THIS EXPERIENCE:   Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry. Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively. Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process. Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women BENEFITS AT CHANEL   Our employee benefits have been created to support you across your professional and personal life by offering you:   Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   Platforms: Multiple Platforms to support across Wellbeing    Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  *Benefits are eligibility dependant and subject to change at any time    At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. SummaryLocation: LondonType: Full time Read Less
  • D365 Test Manager  

    - London
    About the context The D365 ‘HERO’ Programme is a multi-year global tra... Read More
    About the context The D365 ‘HERO’ Programme is a multi-year global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all our regions. HERO aims to harmonise multiple regional ERPs existing globally, while respecting our divisional operating models and métier specificities. It will create a standardized, single global core ERP model, based on the SaaS Microsoft D365 F&O platform.AI and intelligent automation have become central pillars of our testing and quality strategy — enabling faster test preparation, more predictable execution, higher coverage, and significant cost optimisation across global and regional deployments.Your role @ ChanelWe are seeking a forward‑looking D365 Test Manager who will lead HERO’s global testing with a strong bias toward AI adoption, automation, and intelligent quality assurance.Although operating as a solo Test Manager, you will work closely with System Integrator (SI) partners who bring specialised automation capabilities, including AI‑driven script generation, automated execution, and accelerator‑based testing services. Your role is to ensure these partners deliver maximum value, quality, and efficiency — especially through automation that reduces manual effort and lowers testing cost.You will own the HERO global testing framework, govern SAT and Regression Testing, and enable regions to execute SIT/UAT/OAT successfully — all while embedding AI into the testing lifecycle and continuously identifying opportunities for automation across scenarios, processes, and releases.The impact you can create at ChanelAI & Automation Leadership (Top Objective)Establish HERO’s AI‑first testing strategy.Lead adoption of AI tools such as Lidana (automated script generation), Tosca (automated regression), and AI copilots within ADO.Identify automation opportunities across GCM and regional processes.Expand automation coverage to reduce manual testing cycles and cost.Integrate automated tests into CI/CD pipelines.Use AI analytics to predict risks and improve quality outcomes.Delivery Management (AI‑Optimised Execution)Govern SAT and Global Regression Testing end‑to‑end.Align global teams and regions to AI‑enhanced testing plans.Drive readiness across SAT SIT UAT OAT Go‑Live.Use AI‑augmented dashboards for visibility and forecasting.Partner Management – With an Automation‑Focused EcosystemCollaborate with SI partners who provide automation‑led scripting and execution services.Ensure partners maximise AI accelerators and automation toolkits.Challenge estimates and validate automation opportunities.Drive accountability for quality, automation throughput, and SLA adherence.Delivery Assurance & Quality GovernanceMaintain and evolve the HERO global testing governance framework.Ensure AI‑supported traceability and automated evidence.Monitor risks and defects with AI‑generated insights.Testing Strategy & Global Governance (AI‑Enabled)Own global testing strategy across all testing phases.Maintain AI‑enhanced templates, playbooks, and ADO structures.Improve the framework using AI release insights.Regional Enablement – Regions Execute, You Govern & GuideProvide AI‑supported guidance and readiness standards.Support regions during SIT/UAT/OAT and ensure adoption of automation where valuable.Regression Testing Ownership – AI‑Powered Two‑Layer ModelGovern Global Regression (RT1) and support Regional Regression (RT2).Expand automated regression coverage.Use AI analytics to maintain and optimise the regression suite.Test Automation – Core Pillar of the RoleLead automation strategy and roadmap.Scale automated regression for Platform Updates and global releases.Integrate automated tests into pipelines.Increase automation coverage every release.Success criteria :Test Strategy refined if necessary and deployedQuality Gates enforcedTest Coverage => 100 %Defect Leakage => 0Tools & ADO ExcellenceImprove ADO setup for planning, execution, and reporting.Use AI dashboards for predictive insights.Capture lessons learned through AI‑driven analysis.Technical SkillsStrong technical foundation in Microsoft Dynamics 365 Finance & Operations, with a deep understanding of multi system ERP landscapes (iPaaS, Power Platform, regional integrations) and the ability to diagnose cross system issues and dependencies.Expert level proficiency in Azure DevOps (ADO) for end-to-end test governance: planning, execution tracking, defect lifecycle, analytics, and release readiness.Advanced AI enabled and automation driven testing capabilities, including:Lidana for AI accelerated script generation and scenario optimisation.Tosca (or equivalent) for automated end to end and regression testing, especially for Platform Updates and repeatable global processes.Proven ability to scale test automation, integrate automated suites into CI/CD pipelines, and apply AI insights to improve coverage and efficiency.Familiarity with Azure cloud services, modern integration patterns (API based, event driven, middleware orchestration), and cloud native monitoring models.Strong delivery discipline using Smartsheet, MS Project, or equivalent tools for managing timelines, dependencies, and multi team coordination.Experience working with global stakeholders, SMEs, product teams and partnering with top tier SIs (Avanade, Capgemini, PwC, HSO).What you will bring10+ years of ERP testing leadership in large, global, multi‑region programmes (ideally D365 F&O), with strong command of SAT, SIT, UAT, OAT and Regression cycles.Extensive experience overseeing testing in highly integrated environments and driving risk management, dependency control, and issue resolution.A strong automation background, with hands-on experience using Lidana (or similar test scripting tools) and Tosca (or equivalent test execution tools) to accelerate test preparation, expand automation coverage, and validate Platform Updates.Demonstrated ability to embed automated tests into CI/CD, scale automation release‑over‑release, and foster an efficiency‑focused testing culture.Strong communication, stakeholder management, and organisational skills, able to lead multiple testing cycles in fast‑paced global environments.A continuous‑improvement and analytical mindset, with focus on AI adoption, automation expansion, and quality‑driven delivery.Professional certifications such as Prince2 Practitioner or PMP, with fluency in English (French is an advantage)What Chanel can offer you:Take part in a global transformation program across multi-regions and multi-partnersBe a key partner for Business and IT corporate domains, as well as many internal/external partners within Global, Corporate services and regionsAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.SummaryLocation: LondonType: Full time Read Less
  • Fashion Advisor, Selfridges Manchester  

    - Manchester
    Fashion AdvisorLocation: CHANEL Selfridges ManchesterContract: Permane... Read More
    Fashion AdvisorLocation: CHANEL Selfridges ManchesterContract: Permanent, Full-timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence. WHAT IMPACT YOU CAN CREATE@CHANEL: Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand. Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles  Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail  Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service. WHAT YOU WILL BRING TO THE ROLE   Ability to build authentic, lasting relationships through empathy and personalised service Strong awareness of trends and deep appreciation for Chanel’s heritage and style. Confident, elegant storytelling and interpersonal skills to engage clients meaningfully. Collaborative attitude to foster a positive, high-performing boutique environment. Organized, efficient, and committed to delivering excellence in every task. YOU ARE ENERGISED BY:  A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences  Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends   Being part of a creative and innovative environment where teamwork is valued and encouraged  WHAT YOU WILL GAIN FROM THIS EXPERIENCE:   Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry. Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively. Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process. Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women BENEFITS AT CHANEL   Our employee benefits have been created to support you across your professional and personal life by offering you:   Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   Platforms: Multiple Platforms to support across Wellbeing    Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  *Benefits are eligibility dependant and subject to change at any time    At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. SummaryLocation: ManchesterType: Full time Read Less
  • Fashion Advisor, Harrods Accessories  

    - London
    Fashion AdvisorLocation: CHANEL Harrods AccessoriesContract: Permanent... Read More
    Fashion AdvisorLocation: CHANEL Harrods AccessoriesContract: Permanent, Full-timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence. WHAT IMPACT YOU CAN CREATE@CHANEL: Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand. Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles  Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail  Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service. WHAT YOU WILL BRING TO THE ROLE   Ability to build authentic, lasting relationships through empathy and personalised service Strong awareness of trends and deep appreciation for Chanel’s heritage and style. Confident, elegant storytelling and interpersonal skills to engage clients meaningfully. Collaborative attitude to foster a positive, high-performing boutique environment. Organized, efficient, and committed to delivering excellence in every task. YOU ARE ENERGISED BY:  A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences  Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends   Being part of a creative and innovative environment where teamwork is valued and encouraged  WHAT YOU WILL GAIN FROM THIS EXPERIENCE:   Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry. Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively. Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process. Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women BENEFITS AT CHANEL   Our employee benefits have been created to support you across your professional and personal life by offering you:   Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   Platforms: Multiple Platforms to support across Wellbeing    Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  *Benefits are eligibility dependant and subject to change at any time    At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. SummaryLocation: LondonType: Full time Read Less
  • Fashion Advisor, New Bond Street  

    - London
    Fashion AdvisorLocation: CHANEL New Bond StreetContract: Permanent, Fu... Read More
    Fashion AdvisorLocation: CHANEL New Bond StreetContract: Permanent, Full TimeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence. WHAT IMPACT YOU CAN CREATE@CHANEL: Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand. Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles  Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail  Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service. WHAT YOU WILL BRING TO THE ROLE   Ability to build authentic, lasting relationships through empathy and personalised service Strong awareness of trends and deep appreciation for Chanel’s heritage and style. Confident, elegant storytelling and interpersonal skills to engage clients meaningfully. Collaborative attitude to foster a positive, high-performing boutique environment. Organized, efficient, and committed to delivering excellence in every task. YOU ARE ENERGISED BY:  A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences  Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends   Being part of a creative and innovative environment where teamwork is valued and encouraged  WHAT YOU WILL GAIN FROM THIS EXPERIENCE:   Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry. Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively. Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process. Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women BENEFITS AT CHANEL   Our employee benefits have been created to support you across your professional and personal life by offering you:   Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   Platforms: Multiple Platforms to support across Wellbeing    Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  *Benefits are eligibility dependant and subject to change at any time    At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. SummaryLocation: LondonType: Full time Read Less
  • Fashion Advisor, Harrods RTW  

    - London
    Fashion AdvisorLocation: CHANEL Harrods Ready to WearContract: Permane... Read More
    Fashion AdvisorLocation: CHANEL Harrods Ready to WearContract: Permanent, Full-timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence. WHAT IMPACT YOU CAN CREATE@CHANEL: Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand. Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles  Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail  Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service. WHAT YOU WILL BRING TO THE ROLE   Ability to build authentic, lasting relationships through empathy and personalised service Strong awareness of trends and deep appreciation for Chanel’s heritage and style. Confident, elegant storytelling and interpersonal skills to engage clients meaningfully. Collaborative attitude to foster a positive, high-performing boutique environment. Organized, efficient, and committed to delivering excellence in every task. YOU ARE ENERGISED BY:  A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences  Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends   Being part of a creative and innovative environment where teamwork is valued and encouraged  WHAT YOU WILL GAIN FROM THIS EXPERIENCE:   Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry. Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively. Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process. Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women BENEFITS AT CHANEL   Our employee benefits have been created to support you across your professional and personal life by offering you:   Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   Platforms: Multiple Platforms to support across Wellbeing    Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  *Benefits are eligibility dependant and subject to change at any time    At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. SummaryLocation: LondonType: Full time Read Less

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