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  • Fragrance & Beauty Sales Consultant- John Lewis Cambridge  

    CHANEL
    - Cambridge
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    Fragrance & Beauty Sales Consultant Location: John Lewis CambridgeCont... Read More
    Fragrance & Beauty Sales Consultant Location: John Lewis CambridgeContract: Permanent, 37.5 hours/week, any 5 in 7 daysCHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.Your role @CHANEL:As a Fragrance & Beauty Sales Consultant, you are the ultimate CHANEL ambassador and you will play a key role in our mission, embodying our values and DNA.Leveraging your experience, CHANEL will enable you to:Demonstrate your passion and knowledge in Fragrance, Makeup and SkincareCreate a unique and personalised experience for our clients which is authentic and tailored to their personal needsEnsure excellence in client service in accordance with CHANEL’s rituals and standardsBuild and develop long lasting relationships to recruit, retain and increase client loyaltyContribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categoriesUphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versaBe part of a collaborative and inclusive community to achieve individual and collective goalsWhat you will bring to the role: Service oriented approach: you have a proven experience in a client facing role where delivering excellent client experience was paramount to delight the clientConfidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way and to suggest alternative choices showing active listening skillsFragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needsEmpathy and active listening: you understand and adapt the selling ceremony to the client’s needsPassion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members.Problem solving attitude: you can overcome obstacles, objections with positive attitudeYou are energised by:Fostering meaningful client experienceAchieving sustainable growth and performance based on targets and KPI’sNourishing a beauty culture, constantly following latest trends and being pro-active in self-learningWorking in a highly collaborative and fast-paced environmentWhat you would gain from this experience: You will have the opportunity to work with one of the leader luxury brands with a wealth of heritage, and innovation to transcend time and generations through the ultimate CHANEL creationsWe are dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. You will work with inspirational colleagues and managers that will coach you and develop you throughout your CHANEL career journeyYou will be immersed into a House of creation and luxury through attending inspirational conferences and training initiatives in our Training Academy, to elevate your expertise to educate and inspire our clientsBenefits at CHANEL:Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.  *Benefits are eligibility dependant and subject to change at any time  Read Less
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  • Sales Service Administrator  

    CHANEL
    - Croydon
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    Sales Service AdministratorLocation: 5Q, Croydon, LondonReports to: Su... Read More
    Sales Service AdministratorLocation: 5Q, Croydon, LondonReports to: Supply & Service ManagerContract: PermanentYour role @CHANEL:Reporting to our Supply & Service Manager, and working as a key part of our team, you will be responsible for administrating the smooth ordering, movement, and storage of our Sales Service and Supply materials. This is a challenging role in a fast paced environment that requires team work and problem solving on multiple levels, with a great eye for detail.What impact you can create at Chanel: Managing and coordinating sales order processing in conjunction with stock, delivering a high service level to the market and region (Canada & Ireland) ensuring commercial and marketing deadlines for stock availability and order processing, delivering fulfilment on timeEnsure workflow into DC is consistent and on schedule – using D365, M2M, Forcast, 5ART, Project SunriseUnderstand where simplifications and efficiencies can be createdIncrease business agility and resilience by creating flexibility by supporting supply chain sales order office where neededCreating efficiency through data analysis – sell in, coverage, stock availability, forecast accuracy, obsolescence management, challenging the commercial and marketing Canada and Ireland, distribution and inventory What you will bring to the role: The ability to work at a consistently high pace while delivering outstanding data accuracyFantastic communications and relationship building skills. You will be comfortable creating trusted relationships across internal and external stakeholders across a diverse range of geographies and nationalitiesA proven track record working across a range of logistics software, preferably: D365, M2M, Forcast, 5ART, Manhattan etcThe ability to manage competing priorities and deadlines, to ensure deliveries arrive as expected.You are energised by: Proactively building relationships that allow you to anticipate the needs and expectations of your stakeholdersDelivering outstanding service to your stakeholders, working as a conduit between local market and France – UK & 3 Divisions; Fashion, Fragrance & Beauty, Watches & Fine JewelleryFine attention to detail, while servicing three businesses operating at a high pace.Contributing to the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of womenWhat you will gain from this experience:Wide exposure to business operations as a collaborative cross team memberPersonal and professional growth through working in a fast paced, diverse roleExperience working with a best in class, complex luxury goods business, requiring key technical process and solutions to ensure smooth client experience and creating an environment where we can provide the ultimate luxury service.The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones *Benefits are eligibility dependent and subject to change at any time Read Less
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  • Client Advisor - Watches & Fine Jewellery, Selfridges London  

    CHANEL
    - London
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    Client AdvisorLocation: CHANEL, Selfridges W&FJ  Contract: Permanent,... Read More
    Client AdvisorLocation: CHANEL, Selfridges W&FJ  Contract: Permanent, Full Time Reporting to our Boutique Director, our Client Advisor position is our key connection to the client. Acting as an ambassador for the brand, our Client Advisors leverage the values of CHANEL to create desire. This is a role that combines teamwork and an entrepreneurial spirit in recruiting clients and building trusted, professional and long-lasting relationships.What impact you can create at CHANELFurther the brands growth in the Watch & Fine Jewellery space by acting as an ambassador for the brandBy understanding who the potential CHANEL W&FJ client is, proactively seek to grow awareness of the beauty and efficacy of our W&FJ productBy working collaboratively with our Fashion Division, there is a huge opportunity to convert a large and loyal CHANEL fanbase to our W&FJ productBy sharing your expertise, while also learning from the experts around you, you have the opportunity to enrich your knowledge and capabilities while also enriching your colleaguesBy acting as a true team player with a full contribution to the operational and administrative aspects in support of the boutique and your colleagues, you can create a positive business environmentYou are energised byThe Client Advisor is expected to show entrepreneurship in order to maximise sales, with the agreement and support of the Boutique Management.Taking initiatives and combining a strategic and spontaneous approach will be key for building a strong and personalised client relationship.Mapping out, networking and reviving dormant accounts are the core of the business development.Propose an action plan to attract identified VIPs to visit Bond Street Jewellery Flagship.Offering an ultimate customer ‘concierge’ service at all times, as well as nurturing the relationships with the clientele are critical to delivery.Having total knowledge of not just CHANEL product, but also having a deep appreciation of the wider Watch & Fine Jewellery market.What you will bringIntegrity and professionalism are core values at Chanel Fine Jewellery. The Sales Advisor is expected to remain professional, presentable and well-groomed at all timesA global point of view and an open mind who can relate to various culturesEstablished network, mainly local, and trusted advisor of high-net-worth individuals, with a proven track record of client treatmentA contributor to both local and global communities with an ability to acquire clients in an emotionally intelligent and sophisticated mannerVery strong and thoughtful personal relations skills with clients as well as team membersCuriosity for culture, the arts and current affairs.Demonstrated track record of acting as a contributing member for a sales team in a Watch & Fine Jewellery environmentFluency in Mandarin is preferableWhat Chanel can offer youDelivery of excellence in an environment that places long term success of CHANEL and its people at its forefrontAn inclusive approach to utilising the diverse range of personalities and competencies at CHANELAn environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growthBenefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  *Benefits are eligibility dependant and subject to change at any time  Read Less
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  • Senior Manager FP&A  

    CHANEL
    - London
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    The role:The position is a key part of the Global Financial Planning &... Read More
    The role:The position is a key part of the Global Financial Planning & Analysis team, acting as support to Head of FP&A, providing financial insights and guidance, identifying critical business issues and drawing meaningful conclusions.
     This position has three primary areas of focus:Deliver data-driven, insight-led analysis during monthly forecasts by extracting, manipulating, and analysing data from GPM, identifying key performance drivers and areas of business focus by Market, and supporting the Head of FP&A with high-quality analysis for monthly forecasts, Board, and Executive Committee presentations.Review and validate Global Expenses, providing detailed analysis on the global expenses’ evolution, developing and improving the process, liaising with the divisions and answering global expense queries.Aiding in setting Budget Sales and Operating Profit (OP) targets, in collaboration with Divisions and performing scenario analysis on Medium-term plan (MTP), leading presentations for the CEO Regional Forum on these topicsMain areas of impact you can create in the role:
     Financial Planning & AnalysisExtract and manipulate data from the consolidation system (GPM) to provide insightful analysis on internal performance, and assist in preparing monthly forecast decks, Board and Executive Committee presentations.Provide insightful analysis on internal performance, extracting and analysing GPM data sets, assisting in preparing monthly forecast decks, Board and Executive Committee presentations.Aid in reviewing the monthly forecast and work with Region and Divisions to improve forecast accuracy.Assist in financial modelling of global performance to aid decision making for the company’s medium and long-term performance, sharing directly with the Global CFO.Lead collaboration and consolidation of the Budget Sales and OP Targets and consolidation of MTP. Lead preparation of the CEO Regional Forum presentations, incorporating MTP and Global Expense analysis.Ad-hoc financial analysis for Global Head of FP&A and Sustainable Performance and Global CFOGlobal Expense Monitoring and ReportingParticipating in Divisional Global Charges Budget meetings, gathering insights on key cost compositions and deviation drivers to plan.Be the point person for all global expense queries, including allocation process queries, and ad hoc analysis.Lead the global expense consolidation presentation, reporting on expense trends by Division and Corporate, in strong liaison with the Divisions and Corporate planning teams, providing clear information on allocation changes and cost evolution to Senior Leadership.Prepare presentation on Global Charges for CHANEL Brand owners (CBOs) and Global CFOGlobal Controlling & GovernanceAssist in driving forward the simplification agenda, including improvement of the budgeting and forecasting processParticipate and animate the CFO calls for allocated region and Divisions, including minutes and follow up actions.Ad hoc and Transversal SubjectsContribute towards any ad hoc financial analysis as needed by the department to senior leaders.Participate in the animation and storytelling of the company performance, through presentations to Executive committee and the Board, including but not limited to monthly forecast presentations, budget presentation, financial communication, press release and presentations on a large range of topics.What you will bring/have:Finance or Data Insights background, educated to Masters, or equivalent level. (CIMA or ACCA desired), with +5 years’ experienceStrong Excel and Power BI skillsStrong finance knowledge and an understanding of financial principles, systems, processes, management reporting and commercial finance, using these skills to challenge, partner and understand the needs of the business teams allowing for swift and informed strategic decisionsAbility to comprehend business issues and develop coherent & comprehensive business solutionsCapacity to work in an international, complex and fast-paced environment, while meeting deadlinesExhibit high levels of motivation and a drive to actively set and influence decisions; strong collaboration with effective communication skills with peers and senior management, with strong presentation skills across various regions and divisions, exerting influence and fostering collaborationAnalytical thinking and modelling skillsStrong presentation skillsYou are energised by:Working in a fast paced and highly collaborative and multicultural environment, providing critical insights and advising senior management on strategic decisions.What you would gain from this experience:The opportunity to work with Finance Teams and General Managers across diverse businesses, using your analytical skill and financial acumen, gaining leadership experience due exposure to top management. The opportunity to collaborate with a dynamic, multicultural, collaborative, and forward-thinking teams. Read Less
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  • Visual Design Specialist, F&B  

    CHANEL
    - London
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    Visual Design Specialist,F&BLocation: London Headquarters, UKReports t... Read More
    Visual Design Specialist,F&BLocation: London Headquarters, UKReports to: Visual Design ManagerContract: PermanentYour role @ CHANEL: Lead the Design to support all Trade and Promotional activity for F&B UK and Travel Retail | Design of Internal F&B Events, local initiatives, PR Events, Training Events and Pop-Ups | Lead Graphic Design across the UK market | Supporting the UK Region with capacity overflow of Design activityThe successful candidate will support the Visual Design Manager and mentor the Visual Designer in the design and execution of 2D and 3D promotional activity for the UK Market. They are an operational keystone in the execution of all trade, promotional and PR event activity for the UK. Working closely across all UK departments they will initiate and deliver both Global and local concepts for both Domestic and Travel Retail markets. The scope also includes designing for large retailer conferences, local in-store events and training. The role also supports the UK Region if there is an overflow of work.What impact you can create at Chanel: Design, Produce and Support all Trade and Promotional activity for F&B UK and Travel Retail: Supporting the Marketing and Retail teams to implement strong design and creative solutions.Designing 3D concepts for UK Retail and Travel Retail spaces based on global guidelinesCreating design proposals and technical layouts in 2D and 3D for the UK Domestic market including local and travel retail (Sketchup experience required)Designing in an environmentally responsible way, considering new, sustainable initiatives within budget considerations and managing the end-of-life cycle of these materialsWorking closely with the local design team and wider VM team to ensure successful completion of all projects to a high standardWorking within global guidelines to produce visually exceptional campaign collateralCommunicating closely and maintaining relationships with our supplier networkLead the design and create immersive, interactive environments for pop-up’s, events and PR activities: Supporting the Marketing and Retail teams to create and implement strong design and creative solutions.Ideate design ideas for in-store experiences and larger pop-ups using local objectives as a starting pointDevelop floor plans, layouts, and 3D visualizations that enhance the visitor experienceIntegrate lighting, sound, materials, and digital technologies (such as interactive displays, projection mapping, and AR) to create a multi-sensory, branded experienceCollaborate with retail teams, event planners and technical experts to ensure the seamless integration of experiential design elements into physical spacesCurate narrative-driven environments that align with brand identity and enhance the consumer journeyOversee the fabrication and installation of design elements, ensuring adherence to project timelines, budgets, and quality standardsPrioritise and manage multiple projects, allocating creative resources effectively and anticipating bottlenecksConduct site visits to ensure design vision is accurately realised, adjusting as needed during the build processWork closely with marketing and brand teams to develop custom-designed environments that align with campaign objectives and maximize customer engagementArtworking, layouts, approvals and communications across these projects to support the activityCollaborating with Global teams on graphic event collateral, producing these to high standardsMentor the development of junior members within the team: Supporting the development of the Visual Designer through constructive feedback, goal setting and regular check ins.Delegate event related tasks, such as artworking, layouts, prop listing, 3D design aspects and promotional materials appropriately, providing clear guidance and encouraging ownership and accountabilityProvide day-to-day leadership to the Visual Designer acting as their primary mentorSupport the Visual Designer in developing their creative skills, project ownership and confidence, offering regular feedback and fostering a growth-oriented working relationshipSupport the Visual Designer with graphic design briefs that come in from the wider businessChampion collaboration by involving the Visual Designer in ideation and concept development, encouraging contribution while maintaining responsibility for quality control and creative consistencyConduct regular one-to-ones, performance check-ins and development planning to align team goalsOther: A short summary of other requirements of the roleSupporting the field visual merchandisers and wider design team in day-to-day tasksWorking alongside our 5 Queensway display team with logistical tasks and storage requirementsWorking fluidly across wider internal teams with the ability to ‘wear many hats’Completing any other tasks deemed appropriate for the roleWhat you will bring to the role: At least 3-5 years’ experience within the industry is preferable but not compulsoryStrong interest in event and retail design and keen to stay curiousSketchup knowledge is essential and VRAY (or otherwise) rendering experience preferableQualification in a design subject is desirableAbility to design with a CSR mindset and sustainable thinkingFluent in the Adobe Suite (especially InDesign, Illustrator and Photoshop)Fluent in the Microsoft suite of programs (Excel, Word, PowerPoint etc)Strong organisational and communication skillsHighly organised and detail-oriented with the ability to work proactively in a dynamic environmentTeam player mindset with the ability to confidently work self-sufficientlyAble to commute to a London-based office and able to work remotely if requiredYou are energised by: Working in a highly collaborative and global environment in real life scenarios with tangible outcomesNew challenges within a high-project-turnover role with testing deadlinesDesigning in an environmentally responsible way as well as developing new, sustainable initiativesUpholding the guidelines and visual identity of an iconic brandBeing part of an extremely passionate team with a common goalWorking in a fast-paced team that will push you out of your comfort zoneSeeing the rewards of projects almost daily and building on business requirementsContributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of womenWhat you will gain from this experience:The opportunity to develop impactful creations, shaping the way customers interact with productsCross-disciplinary collaboration across diverse teams allowing exposure that will enhance your ability to work collaboratively and understand different perspectivesDevelop, evolve, and improve your ability to work across various design platformsIndustry insights, engagement with market trends, consumer behaviour and retail dynamic, you will be at the forefront of change, adapting to new challenge and opportunities.The ability to maintain strong supplier relationships as well as build on good supplier practiceA multitude of design skills that cover the full design process across various design disciplines including concept ideation, budgeting, project management, communication, logistics and time managementSustainability focus, by advocating for sustainable design practices you will contribute to positive environmental and social impacts, being a part of responsible retail initiativesBenefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  *Benefits are eligibility dependent and subject to change at any time Read Less
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  • Manager / Senior Manager, Internal Communications Generalist  

    CHANEL
    - London
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    Location: London Headquarters, UKReports to: Head of Internal Communic... Read More
    Location: London Headquarters, UK
    Reports to: Head of Internal Communications
    Contract: Full-time, permanent contractCHANELAt CHANEL, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.ABOUT THE ROLEAs part of CHANEL's new Global Communications team headquartered in London, the Communications Generalist will play an important role in shaping and delivering the internal communications across the organisation. You will help connect people, purpose and place through engaging and informative storytelling, clear messaging, and creative engagement.Working within a collaborative global team and communications colleagues, you will help bring CHANEL’s vision to life for employees, ensuring they stay informed and inspired in their daily work and through periods of change.You will lead communication plans, manage channels, and deliver content, events, and engagement activations. You will contribute to our audience and channel strategy while being hands-on in the creation, coordination, and delivery of day-to-day communications and projects.This role is ideal for someone who is detail-oriented, delivery-focused, and eager to grow their strategic communications capabilities within a global, fast-moving environment.IMPACT YOU CAN CREATE AT CHANELProject Delivery & Leadership:Support the planning and delivery of internal communications initiatives of varying scale.Act as a dependable, self-starting project coordinator, ensuring timelines, logistics, materials, and stakeholders are well managed.Contribute strategic thinking while primarily owning operational execution.Channel Operations & Governance:Manage and update global internal communication channels (e.g., intranet, newsletters, digital platforms).Help reinforce global standards and processes to ensure consistent effective use of channels.Audience Planning & Engagement:Support the identification of key audiences and stakeholders.Help develop and activate communication plans that respond to audience needs and behaviours.Content Creation & Delivery:Draft and edit clear, compelling content in multiple formats (announcements, newsletters, scripts, presentations, etc.).Support the development of storytelling approaches, visual assets, and multi-channel plans.Partner with production teams and vendors as needed.Change Support:Translate complex or technical information into accessible, engaging content that supports ongoing business transformation.Apply basic change communication principles under guidance from senior team members.Engagement & Experience Delivery:Help plan and execute calendars of engagement activities for Global Headquarters and for our people across CHANEL.Coordinate logistics for events, campaigns, and moments that bring CHANEL culture and priorities to life.Measurement & Continuous Improvement:Conduct measurement activities such as surveys and feedback collection.Track performance of communication activities and provide insights to inform improvements.Collaboration & Knowledge Sharing:Collaborate closely with the global communications community and contribute best practices.Support colleagues across internal and external communications, and participate in shared learning.WHAT YOU WILL BRING/HAVECommitment to excellence and continuous improvement, with a strong attention to detail and specificity while maintaining awareness of big picture implications.Anticipatory and self-motivated mindset, thriving in collaborative team environments.Ability to embody a standard of excellence for translating complex information into clear, simple, and impactful written and verbal communications, in line with brand guidelines and with a flair for storytelling.Comfort working within a team in active evolution, contributing to a communications strategy and team structure that are being defined and refined in real time, with the ability to navigate ambiguity and help shape the future state.Event planning experience and strong organisational, interpersonal, and stakeholder management skills required.Proficiency with tools such as PowerPoint, Teams, Microsoft Office Suite, as well as comfort with emerging technologies.Demonstrated experience managing intranet platforms (LumApps preferred)Demonstrated experience in internal communications within a fast-paced, matrixed environment (agency or in-house) preferredYOU ARE ENERGISED BYCrafting clear, informative, and compelling stories that connect people with purpose and, the organisation they work in.Building strong relationships with team members and stakeholders across cultures and geographies.Planning and executing comprehensive programmes of employee engagement activities to drive alignment with strategic goals.Collaborating closely with a supportive, open team of experts and generalists working across internal and external communications at the global levelAt CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients. Read Less
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  • Fixed Term Contract Fashion Advisor, Selfridges Shoes  

    CHANEL
    - London
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    Fixed Term Contract Fashion Advisor Location: CHANEL Selfridges ShoesC... Read More
    Fixed Term Contract Fashion Advisor Location: CHANEL Selfridges ShoesContract: 12 Months Fixed Term Contract, Full Time CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence. WHAT IMPACT YOU CAN : Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand. Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service. WHAT YOU WILL BRING TO THE ROLE Ability to build authentic, lasting relationships through empathy and personalised service Strong awareness of trends and deep appreciation for Chanel’s heritage and style. Confident, elegant storytelling and interpersonal skills to engage clients meaningfully. Collaborative attitude to foster a positive, high-performing boutique environment. Organized, efficient, and committed to delivering excellence in every task. YOU ARE ENERGISED BY: A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends Being part of a creative and innovative environment where teamwork is valued and encouraged WHAT YOU WILL GAIN FROM THIS EXPERIENCE: Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry. Acquiring hands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively. Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process. Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women BENEFITS AT CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  *Benefits are eligibility dependant and subject to change at any time At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.  Read Less
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  • D365 Quality Manager  

    CHANEL
    - London
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    About the context The D365 ‘HERO’ Programme is a multi-year global tra... Read More
    About the context The D365 ‘HERO’ Programme is a multi-year global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all our regions. HERO aims to harmonise multiple regional ERPs existing globally, while respecting our divisional operating models and métier specificities. It will create a standardized, single global core ERP model, based on the SaaS Microsoft D365 F&O platform.HERO is not just a Programme; it is a transformation building the foundation for the success of our Global business, strengthening us to embrace the growth of our future.Your role @ ChanelAs a Senior Manager of Technical QA at Chanel, you will play a pivotal role in ensuring the quality and performance of our Microsoft Dynamics 365 Solution. You will leverage your expertise in automated testing and quality assurance methodologies to enhance our testing framework and drive continuous improvement in our development processes.The impact you can create at ChanelThis role is to work with development partners tech development leads to assure full code review for performance, maintainability and security compliance.- Proactively involved in development and plan, ahead for testing, cutover and Run activities.- Drive the solution quality assurance lifecycle :Definition of HERO solution QA strategy and framework, aligning with leading practice from our partners with key focus on development, deployment controls and Quality controls.Plan, develop, and execute QA strategy across products and platforms, working closely with D365 Product and Architecture teams.Identify and implement optimisations related to code performance in specific to customisationsAssure partner contracts/ Statement of Works have the relevant QA scope and integrated into an overall HERO framework.Collaborate with Regional tech teams to align on QA frameworks and development done for localisation requirements.- Assisting in Post Go-live Root Cause Analysis (RCA) where relevant to proactively identify improvements to QA framework. Connecting with Microsoft proactively to strengthen HERO QA framework and use of emerging technologies with AI.- Define quality metricsOwn the process of creating metrics to measure and monitor product performance with a preventative monitoringImplement measurements to determine test effectiveness, testing efficiency, and measure the overall quality of the ProductAnalyse test results and communicate findings to stakeholders, driving discussions on quality improvements- Continuously improve testing processes and methodologies to enhance efficiency and effectiveness working with testing lead/ partner- Build a quality-driven engineering culture that helps ship products rapidly and with good confidenceAct as the primary point of contact for all quality aspects of releasesImplement and evolve QA processes to get effective test signals and scale testing efforts across multiple productsWhat you will bring:Technical Experience:Deep understanding of D365 technical stack with previous hands on role of coding in a global organisation.Programme language expertise related to D365 – X++, technical frameworks e.g. D365 SDK, .netProficient in tools like GitHub, Azure Dev OpsExperience of D35 in a global context in specific to ISVs, left shift architecture and solution considerations.Strong experience in software quality assurance, with a strong focus on automated testing using ToscaAwareness of Industry standards to assure adherence e.g. GDPRAwareness of software development lifecycles and Agile methodologiesSkills:Communication: Excellent verbal and written communication skills. Ability to articulate complex technical concepts to non-technical stakeholders.Deep analytical thinking to undertake holistic QA reviews and drive software engineering approach.Excellent presentation, communication, leadership, and client development skills to effectively present information to C-level management and working with global stakeholdersExcellent organizational and multi-tasking skills, attention to quality, self-motivation, and a strong desire to succeed.Previous track record delivering the full project life cycle.Intellectual curiosity, especially around emerging enterprise technologies.Experience in an international context and culture.Process-driven and pragmatic approach to supporting the businessEnglish is a must, French or other spoken languages is a plusWhat Chanel can offer you:Take part in a global transformation program across multi-regions and multi-partnersBe a key partner for Business and IT corporate domains, as well as many internal/external partners within Global, Corporate services and regions. Read Less
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  • Part Time Fragrance & Beauty Sales Consultant - Boots Kingston  

    CHANEL
    - Kingston upon Thames
    Apply Now
    Part Time Fragrance & Beauty Sales Consultant Location: Boots Kingston... Read More
    Part Time Fragrance & Beauty Sales Consultant Location: Boots KingstonContract: Permanent, 22.5 hours/week, any 3 in 7 daysCHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.Your role @CHANEL:As a Fragrance & Beauty Sales Consultant, you are the ultimate CHANEL ambassador and you will play a key role in our mission, embodying our values and DNA.Leveraging your experience, CHANEL will enable you to:Demonstrate your passion and knowledge in Fragrance, Makeup and SkincareCreate a unique and personalised experience for our clients which is authentic and tailored to their personal needsEnsure excellence in client service in accordance with CHANEL’s rituals and standardsBuild and develop long lasting relationships to recruit, retain and increase client loyaltyContribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.) and develop cross-selling among all categoriesUphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versaBe part of a collaborative and inclusive community to achieve individual and collective goalsWhat you will bring to the role: Service oriented approach: you have a proven experience in a client facing role where delivering excellent client experience was paramount to delight the clientConfidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way and to suggest alternative choices showing active listening skillsFragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needsEmpathy and active listening: you understand and adapt the selling ceremony to the client’s needsPassion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members.Problem solving attitude: you can overcome obstacles, objections with positive attitudeYou are energised by:Fostering meaningful client experienceAchieving sustainable growth and performance based on targets and KPI’sNourishing a beauty culture, constantly following latest trends and being pro-active in self-learningWorking in a highly collaborative and fast-paced environmentWhat you would gain from this experience: You will have the opportunity to work with one of the leader luxury brands with a wealth of heritage, and innovation to transcend time and generations through the ultimate CHANEL creationsWe are dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. You will work with inspirational colleagues and managers that will coach you and develop you throughout your CHANEL career journeyYou will be immersed into a House of creation and luxury through attending inspirational conferences and training initiatives in our Training Academy, to elevate your expertise to educate and inspire our clientsBenefits at CHANEL:Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.  *Benefits are eligibility dependant and subject to change at any time  Read Less
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  • Senior Manager, Change & Communications  

    CHANEL
    - London
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    Short-term Mission until November 2026Senior Manager, Global Change &... Read More
    Short-term Mission until November 2026
    Senior Manager, Global Change & Communications, LondonReports to Global Head of D365 Programme – Finance & OperationsGlobal Finance ABOUT THE JOBThe D365 ‘HERO’ Programme is a multi-year, global transformation within Finance & Operations implementing Microsoft Dynamics 365 across all regions. HERO will harmonize multiple regional ERP systems into a single, standardized global core model — enabling simplification, consistency, and efficiency across our operations, while respecting Divisional and métier specificities.The Senior Manager, Global Change & Communications plays a pivotal role in defining and leading the strategy that ensures consistent alignment, engagement, and readiness across all HERO deployments. This role ensures that HERO delivers not just a technology implementation, but a cohesive and sustainable operating model - embedding new ways of working, driving regional alignment, and enabling smooth transitions through each phase of deployment.WHAT IMPACT YOU CAN CREATE AT CHANELThe Senior Manager, Global Change & Communications defines and drives the overarching strategy for how CHANEL enables, aligns, and supports its global organisation through HERO’s deployments. Leading a dedicated team of two, this role oversees all aspects of communications, change, readiness, and training - ensuring each region transitions effectively and confidently to the new D365 environment. Working in close partnership with regional deployment teams, functional workstreams, and Programme leadership, the Senior Manager ensures integration of change, communications, and training across the deployment and release cycles.Strategic Change & Communications LeadershipDefine and continuously refine the global Change & Communications strategy for HERO, ensuring consistent direction, tone, and alignment across all regions.Lead and mentor a team of Change & Communications professionals, providing vision, oversight, and quality assurance.Develop frameworks, governance models, and operating rhythms to ensure regional alignment with global standards.Advise Programme Leaders, Sponsors and Regional Leaders on stakeholder engagement, adoption risk, and readiness actions.Communications Strategy, Planning & ImplementationBuild and maintain a structured global communications plan and calendar that aligns with programme milestones, release cycles, and deployment readiness.Partner with regional and divisional stakeholders to capture updates, progress, and impacts; distil complex information into clear, compelling narratives.Manage HERO’s internal communication platforms - including the HERO website, Teams Channels, Newsletters - ensuring cadence, consistency, and reach.Change Management & Regional DeploymentLead the global change management framework that drives readiness and adoption across all deployment waves.Partner with Regional Change & Communications Leads to ensure structured, region-specific implementation of the global approach.Align change activities with the HERO release calendar, ensuring each deployment and release is supported by integrated readiness, training, and communication milestones.Manage readiness assessments, change impact validation, and stakeholder engagement checkpoints prior to Go Live.Coordinate regional feedback loops to track adoption and performance, enabling consistent improvement for future releases.Training Enablement & AdoptionOversee HERO’s global end-user training and enablement strategy, ensuring delivery is regionally adapted yet globally aligned.Partner with Global and Regional Training Leads to design modular, scalable learning journeys that combine live, digital, and on-the-job elements.Drive structured readiness and adoption measurement - establishing KPIs for learning completion, user proficiency, and adoption confidence.Ensure reinforcement mechanisms are in place post–Go Live through refresher content, digital resources, and community engagement.Identify risks to adoption or compliance and coordinate mitigations across functions and regions.Content Creation & Campaign ManagementOversee the development of engaging programme materials — newsletters, videos, leadership briefings, user guides, and playbooks.Ensure messaging consistency across all channels and alignment with CHANEL’s brand identity.Collaborate internal partners to deliver high-quality, visually distinctive assets that bring the HERO narrative to life.Provide strategic communications support for major milestones, global leadership meetings, and key transformation moments.Continuous Improvement, Measurement & Knowledge SharingEstablish clear KPIs to measure readiness, adoption, and engagement across all deployment regions.Analyse qualitative and quantitative feedback to assess communication and training effectiveness.Capture and share lessons learned across global and regional teams through structured retrospectives and communities of practice.Evolve frameworks, tools, and methodologies based on performance insights and emerging needs.Promote cross-regional knowledge sharing to strengthen consistency, efficiency, and delivery maturity across deployments.YOU ARE ENERGIZED BY • Translating complex transformation into structured, scalable, and actionable strategies. • Building trust and alignment across regions, disciplines, and leadership levels. • Creating visibility and clarity within a fast-paced, high-impact programme. • Balancing strategic foresight with operational precision and delivery excellence. • Leading through influence and developing teams that deliver at global scale.WHAT YOU WILL BRING TO THE TEAMProven experience leading Change Management and Communications for large-scale ERP or transformation programmes.Deep understanding of deployment and release management principles.Expertise in communication strategy, stakeholder engagement, and leadership alignment.Strong ability to translate complex information into clear and compelling narratives.Demonstrated success managing creative campaigns, content development, and communications channels.Excellent written and verbal communication skills; fluency in English required, French or other languages advantageous.Skilled people leader with a track record of building capable, empowered teams. 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