Location: Hanslope Park (onsite) Clearance: DV (Developed Vetting) required Shift Pattern: 24x7 shift rota (detailed below) Overview We are recruiting for a Duty Manager to operate within a live, high-pressure operational control environment. This is a blended role combining operational leadership with technical awareness. The successful candidate will act as a central point of control, maintaining operational oversight across multiple domains while coordinating incident response and enabling effective decision-making. In simple terms, this role suits someone who can act as an operational commander with enough technical awareness to ask the right questions and control the room. Key Responsibilities * Maintain a single operational picture across cyber, network, service, and physical domains * Monitor live environments and assess alerts and incidents in real time * Perform initial triage and validation of alerts to reduce noise and structure incidents * Control escalation pathways and prioritisation of incidents * Coordinate across SOC, NOC, infrastructure, and security teams * Support or initiate major incident management activities * Maintain logs, dashboards, and accurate operational records * Deliver clear handovers and continuous situational awareness across shifts Capability Profile This role is intentionally balanced: * 60% Operational Leadership / Coordination * 40% Technical Awareness / Triage Capability The focus is not on deep technical expertise, but on the ability to understand, assess, and direct activity effectively in a live environment. Essential Skills
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