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• 

  IT Field Engineer  

  cerco

  [fulltime] - Dorset

  Posted: 21/06/2025

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  Responsibilities and Duties Hours: Monday - Saturday (availability to... Read More

  Responsibilities and Duties Hours: Monday - Saturday (availability to cover 24x7) Interview Process: 2-stage process Car Allowance Security Clearances Needed Key responsibilities: To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals. Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Achieve KPI target of 5 visits / fix’s per day. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. Carry out any other reasonable request from your line management Be able to do customer rebuilds and configuration to desk Will carry out AV repairs and Printer repairs. Will be able to carry out IMAC projects with little supervision Participate in 24/7 coverage via a rota system Act as mentor to Grades 1 through to 3 Engineers May be expected to train on new technologies such as AV or Cisco. May be expected to step in for FDM on occasion and or to project manage. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Must be professional and presentable at all times. Must have full UK driving Licence where required to perform the role. Respond to any requests for information from your line management in a timely manner Work a certain amount of overtime when required to do so. Be Familiar with customer policies and processes where applicable To be approachable and accepting of Training requirements in relation to the role. To maintain the skills and knowledge required to perform the role to the required standard  Must be able to embrace new technologies and adapt to change. Company assets to be maintained in good working order and good general condition  Practice quick win processes  DesirableSkills and experience: Knowledge of PC, Laptop, Printer & associated peripherals operation Key Clients specific procedures Trained in Desktop/Laptop/Printers and Servers Cisco/Sun Excellent knowledge of common software products AV experience Excellent customer facing skills QualificationsCisco/Sun  Read Less

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• 

  Cabling Engineer  

  cerco

  [fulltime] - Crewe

  Posted: 08/10/2024

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  Responsibilities and Duties Job Overview We are seeking experienced an... Read More

  Responsibilities and Duties Job Overview We are seeking experienced and motivated structured Cabling Engineers to join our team, supporting various projects across the UK. The role involves the installation, maintenance, and troubleshooting of structured cabling systems, ensuring that IT networks and telecommunications infrastructures function optimally. As a Cabling Engineer, you will play a key role in delivering quality solutions for our clients in various industries, including corporate offices, data centres, retail, and public sector environments. Key Responsibilities Installation: Install, terminate, and test copper and fibre optic cabling systems, including Cat5e, Cat6, Cat6a, Cat7, and fibre. Infrastructure Setup: Design & Install containment (trunking, conduits, cable trays) to support the cabling system. Testing and Certification: Use industry-standard testing equipment to certify network cables and connections, ensuring all installations meet required standards. Troubleshooting: Diagnose and repair faults in structured cabling systems. Documentation: Maintain accurate records of all installations, modifications, and repairs, including cable routes, diagrams, and test results. Compliance: Ensure that all work is carried out in compliance with health and safety regulations and industry standards. Client Interaction: Liaise with clients and contractors on-site, providing clear communication and excellent customer service. Team Collaboration: Work effectively as part of a team or independently to deliver projects within agreed timeframes. Skills and Experience Proven experience in installing and maintaining structured cabling systems (minimum 1 year preferred). Experience with both copper (Cat5e, Cat6, Cat6a, etc.) and fibre optic cabling. Proficient in the use of cable testing and termination equipment. Familiarity with installation of containment systems (trunking, conduits, cable trays). Good understanding of IT networks and telecommunications infrastructure. Ability to read and understand technical schematics and drawings. Strong problem-solving skills and attention to detail. Health & Safety Awareness: Knowledge of relevant regulations, including working at heights, confined spaces, and electrical safety. Full UK driving licence required. Certifications such as CSCS (Construction Skills Certification Scheme) card, IPAF, and ECS (Electrotechnical Certification Scheme) are desirable. Qualifications NVQ Level 3 in Data Communications, Electrical Engineering, or equivalent experience. Relevant cabling certifications (, City & Guilds 3667-02, BICSI) are highly desirable. Personal Attributes Excellent communication skills. Ability to work under pressure and meet deadlines. Strong organisational skills. Flexibility to travel and work at various client sites across the UK. A proactive and positive attitude towards work. Desirable Desirable skill.. Desirable skill.. Desirable skill.. Qualifications Qualification.. Qualification.. Qualification.. Read Less

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• 

  Entry Level IT Field Engineer - Nationwide  

  cerco

  [permanent fulltime parttime] - Crewe

  Posted: 23/07/2024

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  Responsibilities and Duties Entry Level IT Field Engineer £95 - £110 p... Read More

  Responsibilities and Duties Entry Level IT Field Engineer £95 - £110 per day Part Time and Permanent vacancies available Do you want to get your foot on the ladder of the sector and launch your new career? We are currently recruiting Field Engineers to join our engineering pool for multiple contract opportunities across the country. No experience is necessary as comprehensive training can be provided. As a brief background, Cerco works closely with a number of large IT companies who will come to us with a variety of roles for different experience levels and our recruitment team will look to fulfil these positions from our talent pool. Our available work falls into 2 broad categories, Permanent and Project. The Permanent model is very much a standard recruitment process, if we get a role, we will submit suitable candidate’s CV’s to the customer. With the Project model, engineers are employed directly by Cerco and outsourced to work on a variety of project or contract opportunities. This can be a great, flexible way of gaining a variety of experience and working for multiple companies to quickly enhance your CV. However, work is never guaranteed under this model, so may not be a suitable option for someone looking to leave their existing full-time employment. The majority of work we get in both categories is usually relatively entry level and in the Hardware Support Engineering sphere. However, we do also get some more advanced roles that we could look to put you forward for once you have gained that foundational experience. We run a free training course from our offices in Crewe and training centre in Swansea in IT hardware engineering, that may be a suitable starting point if you have never worked in IT previously in a professional capacity, upon completion of which we can onboard you as one of our engineers. Alternatively, if you have previously worked in the industry, we can look to assess your skills and onboard you directly. About You: · Regardless of experience, the most important element to any candidate is a genuine passion for & a willingness to learn new skills. · The role of an IT field engineer is field based and will often require you to travel to various sites, so it is imperative you have a valid driving licence, have your own vehicle and have a flexible approach towards traveling to a variety of locations. · Practical skills such as DIY experience would be highly beneficial · Ex- Military- Desirable Main Responsibilities of the IT Field Engineers: Attending customer sites to install/ resolve IT equipment Working closely with the IT support desk to feedback on support calls and ongoing issues Liaising with account managers and updating customers with the progress and resolution of issues There is tremendous scope for progression with this role and working with us will open up a host of opportunities for further learning that can be done online at your own pace. Keywords: Field Engineer, Entry Level, Nationwide, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Junior IT Roles Read Less

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