Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.Proposition Manager (Joint Propositions)
Windsor / London / Reading with FlexFirst hybrid workingOverview
You’ll join the Customer Experience team within Centrica Home, our B2C division, where the focus is on driving growth through world‑class customer experience and compelling product and service propositions.In this role, you’ll shape, test and evolve customer propositions that meet real customer needs and stand out in the market. You’ll help bring together products, services and experiences into joined‑up value propositions that support acquisition, retention and long‑term value. Working closely with research, data, marketing, product and commercial teams, you’ll ensure propositions are insight‑led, on brand and commercially strong.For this role expect to be in the office at least once a week - subject to change and business demands.About the role
You’ll develop and refine customer propositions aligned to our growth strategy, using customer insight, market trends and competitor analysis to shape clear value stories. You’ll help design end‑to‑end customer journeys, support proposition business cases, and work with cross‑functional teams to take propositions to market.You’ll also support testing and iteration, ensure propositions are communicated consistently across channels, track performance, and recommend improvements. Where relevant, you’ll help integrate offers, bundles and partner services into compelling customer propositions.What we’re looking for
You bring strong customer insight and commercial thinking, with experience in proposition or offer development in customer‑focused environments. You understand the full proposition lifecycle, from discovery through launch and optimisation, and enjoy working collaboratively across teams to influence outcomes.You communicate clearly, tell strong value stories, and care about making things simpler for customers. Experience with testing, pricing or journey design is a plus, as is the ability to turn insight into tangible business value.A degree in Business, Marketing, Customer Strategy or a related field is required. Additional experience or training in value proposition design, business modelling or go‑to‑market planning is desirable.Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
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