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Centrica
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  • We are Centrica! We’re so much more than an energy company. We’re a fa... Read More
    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .Customer Listening Programme Manager Location: Flexible UK locations with FlexFirst hybrid working Make customer feedback count.
    Join our CX Design & Transformation team and play a key role in shaping how we listen to customers and act on what matters most. As Customer Listening Programme Manager, you'll lead programmes that capture authentic customer voices and turn insights into meaningful improvements. About the role: Develop and manage our customer listening framework across surveys, tools, and channels. Design feedback programmes for key journeys and moments. Work with third-party vendors to deliver innovative listening practices. Connect feedback to performance metrics and customer experience outcomes. Integrate insights from frontline teams for a complete view of opportunities. Maintain our VoC platform and provide clear, actionable reporting. Actively share insights in ways that inspire collaboration and positive change. Support colleagues to embed listening into everyday work. ​ What we're looking for: Experience improving customer journeys in a collaborative environment B2C or B2B. Knowledge of CX measurement, analysis, insight and journey mapping tools. Ability to analyse processes across digital and offline channels. Skilled at building relationships and encouraging shared ownership. Strong communicator who can make insights clear and engaging. Comfortable prioritising and adapting in a dynamic environment. ​ Preferred: Qualification in Business, Customer Experience, Service Design, or similar. Training or certification in Journey Management, CX Strategy, or Human-Centred Design. ​ Core behaviours: Take ownership Work as one team Champion customers Strive to innovate Develop a growth mindset #CX #Customerexperience Read Less
  • Group Controls Assistant Manager - City of London  

    - City of London
    We are Centrica! We’re so much more than an energy company. We’re a fa... Read More
    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .Are you passionate about driving excellence in internal controls and governance? At Centrica, we're looking for a proactive and detail-oriented Group Control Assistant Manager to help shape and sustain a robust control environment across the Group.
    About your role: As a Group Control Assistant Manager, you will focus on ensuring that the highest standards of control are applied across the Group by supporting the Group Control Managers and the Group Head of Control, with respect to: Evaluating the Group Risk and Control environment Establishing, defining and overseeing the implementing of key controls relevant for managing significant risks (in line with Group Policies and Standards) Driving an effective and efficient internal control environment across the Group Monitoring controls performance, reporting performance, and recommending actions to remediate deficiencies or to address weaknesses / areas for improvement Providing expert support and facilitation to support Business Units and Functions Location: The successful person would be required to commute to our head office in Windsor (SL4 5GD) circa 1-2 times per week. Responsibilities of the role: Support the development and maintenance of a comprehensive internal control framework (financial and non-financial), aligned with regulatory standards such as the FRC UK Corporate Governance Code. Facilitate strategic discussions and decision-making around controls at leadership and management levels. Monitor and report on control performance, identifying gaps and recommending remediation actions. Promote awareness of control benefits across the organisation and drive adoption of best practices. Collaborate with BU and Functional teams to share insights and strengthen control design. Provide independent challenge on control data, ensuring risks are accurately identified and mitigated. Escalate control issues in line with governance protocols. Prepare high-quality control reporting for the Board, Audit & Risk Committee, and Executive leadership. Deliver training and guidance to embed control principles across the Group. Here's what we're looking for: Degree-qualified in a relevant discipline. Exam-qualified or fully qualified accountant. Strong knowledge of control frameworks (e.g. COSO, SOX, UK Corporate Governance Code) and experience implementing or supporting them. Proven ability to support senior leaders in making effective control decisions. Experience with Governance, Risk and Compliance (GRC) tools is desirable. Skilled in using data to generate insights and inform decisions. Excellent communication and stakeholder management skills. Comfortable navigating ambiguity and driving clarity. Read Less
  • Settlements Analyst - City of London  

    - City of London
    We are Centrica! We’re so much more than an energy company. We’re a fa... Read More
    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .Join us, be part of more. We're more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently-we do it all. We make it, store it, move it, sell it, and mend it.
    Centrica Energy (CE) is the trading arm of Centrica. We trade gas, power, LNG and provide the route to market for our upstream and power generation operations. About your role:

    We have an exciting opportunity for a Settlements Analyst to join our Settlement Operations department on a 12-month fixed-term contract . The Settlement Operations team is a crucial function within Centrica Energy. The team is accountable for the back end of the trade life cycle i.e., invoicing and settlement and the team's activities are critical in supporting the business achieve its ambitious growth targets whilst ensuring effective processes and controls are in place to mitigate operational risk and potential loss whether financial or reputational. In this role, you will be responsible for the creation and dispatch of trading invoices, as well as the receipt, validation and processing (with support from other functions as required) of invoices, for both vanilla and complex products, including physical OTC trades, swaps and options, power purchase agreements and renewable certificates within contractual timelines. Location: The role is based out of our central London office (close to Marble Arch) with 3 days per week based within the office. Responsibilities of the role: You will be expected to learn Centrica Energy's ETRM and banking systems quickly to efficiently operate settlement processes and help in developing, automating and optimising processes to bring efficiencies and improved controls. The Settlements Analyst will be used to working in a high volume, automated, process driven environment where speed and accuracy are imperative. You will be accountable for timely and accurate invoicing and settlement of Centrica Energy's commodity transactions. This includes: Settlement of physical OTC trades, swaps and options, and renewable certificate transactions Accurate and timely creation and issue of invoices for all products as well as the validation of invoices and payments within contractual timelines Processing netting statements for physical and financial settlements Ensuring funds are received and paid on time Ensuring accurate input into the cash liquidity process for Group Treasury Managing the resolution of operational issues and queries from internal / external parties Supporting management in the day-to-day monitoring of workflows, queues and tasks Assisting in the training and development of other team members Contributing to continuous improvement initiatives, to drive efficiency and improved performance (e.g., system enhancements and automation). Here's what we're looking for: Knowledge of settlement activities, the trade life cycle and trading systems Proactive in identifying and driving improvements in processes, systems and controls Numerate and highly organised with an excellent attention to detail Strong analytical and problem-solving skills, with the ability to think and act independently Ability to communicate effectively, stay calm and work well under pressure to meet competing deadlines in an environment where speed & accuracy are essential. Why should you apply?

    We're not a perfect place, we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexiblity to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.

    If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
    Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. #LI-CET Read Less
  • Air Source Heat Pump Installer - Crawley  

    - Crawley
    We are Centrica! We’re so much more than an energy company. We’re a fa... Read More
    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .Base Salary is £39,988 with a market leading benefits package + Quarterly performance related bonus Your Expertise. Our Mission. A Cleaner, Fairer Tomorrow. Join our growing team as an Air Source Heat Pump Installer , where you'll play a key role in delivering sustainable heating solutions to homes and businesses. We're looking for skilled professionals with experience in heat pump installation, who are passionate about renewable energy and customer satisfaction. You will work as part of a small crew to install Air Source Heat Pumps across Sussex and the surrounding area, ensuring you comply with with industry regulations and health & safety guidelines. Here's what we're looking for: A natural dedicated focus on providing outstanding customer experience on every visit Proven experience in heat pump or similar heating system installations A passion for renewable energy and sustainability NVQ Level 2 in Plumbing or Similar Water Regulations Qualification G3 Regulations Qualification What's in it for you: Base Salary is £39,988 with a market leading benefits package + Quarterly performance related bonus Private Health Care Van + fuel card Endless support from you crew and wider team Read Less
  • We are Centrica! We’re so much more than an energy company. We’re a fa... Read More
    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .Base Salary is £46,689 with a market leading benefits package + Quarterly performance related bonus Your Expertise. Our Mission. A Cleaner, Fairer Tomorrow. As Lead Air Source Heat Pump Installer, you'll take charge of installations in domestic properties, ensuring projects run on time, meet KPIs, and stay within budget. You'll minimise wastage, maintain commercial awareness, and keep customers at the heart of every decision while providing clear technical guidance. You'll resolve challenges, uphold high safety standards, and plan ahead for a seamless customer journey. Above all, you'll inspire and mentor your team, supporting on the job as required and setting the benchmark for excellence. What we need from you: Experience in domestic air source heat pump installations and high degree of competency in domestic heating design and installation including unvented hot water ASHP installation qualification NVQ level 3 in plumbing or similar Experience of unvented hot water and hold G3 regulations qualification Gas Safe qualifications CCN1, CENWAT as minimum Water Regulations Qualification Energy Efficiency Qualification An understanding of underfloor heating systems and some manufacturers training on specific heat pumps is desirable Genuine passion for excelling customer experience What's in it for you: Base Salary is £46,689 with a market leading benefits package + Quarterly performance related bonus Private Health Care Van + fuel card Read Less
  • Group Controls Assistant Manager  

    - West London
    -
    Are you passionate about driving excellence in internal controls and g... Read More
    Are you passionate about driving excellence in internal controls and governance? At Centrica, we're looking for a proactive and detail-oriented Group Control Assistant Manager to help shape and sustain a robust control environment across the Group.
    About your role: As a Group Control Assistant Manager, you will focus on ensuring that the highest standards of control are applied across the Group by ...
    WHJS1_UKTJ Read Less

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