YC45564
TYPE: Permanent, fulltime
WORKING HOURS: 9:0017:30 from Monday to Friday
SALARY: Depending on experience
START: ASAP
LOCATION: London
SAP Consultant/Digital Learning Specialist RESPONSIBILITIES:
1. SAP Application Support
•Provide second level support professionally and efficiently with third level support
• Troubleshoot and manage resolution of operational problems for SAP and related business applications
• Define business requirements discussing with end users and convey them to 3rd line support in technical language
• Manage change process to meet business requirements working closely with 3rd line support
• Perform technical diagnoses and fix and resolve issues either remotely or onsite at customers’ offices
• Create and submit SAP service reports every mouth to customers
2. SAP Project
• Assist in design and implementation work for customers’ SAP implementation/transition projects
• Create/update user manual and carry out necessary trainings for users
• Assist in creating UAT scenario for users and handle enquires raised by users during UAT
• Provide ‘hypercare’ support after system GoLive
• Manage project schedule and issues raised during project period with project management tools
• Keep close communications with all stakeholders to run projects smoothly
• Manage off/nearshore/3rd party vendors that work for them
3.Digital Training
• Provide customers’ management and endusers with IT/digital transformation related lectures onsite and remotely mainly for enhancing customers’ digital literacy covering Data analysis and Generative AI tools
• Design and create concise training materials in documents and videos for endusers
• Lead planning, scheduling, and holding customers’ digital transformation training related activities
• Motivate end users drawing their interests through following and examining trend and new features of technologies
4. Data Analysis User Support
• Comprehend business objectives to make recommendations to create Power BI reports
• Consult Power BI reports creation
• Assist and optimise Datamart creation for required Power BI report
• Come up with plans to automate business processes with MS365 tools; closely work with relevant stakeholders and implement a project
• By reviewing the implementation, make suggestions for future projects and improve the processes
5.Generative AI tool/LLM Creation Support
• Come up with plans to create effective and specific LLM (Large Language Model) on Microsoft platform; closely work with relevant stakeholders and implement a project
• By reviewing the implementation, make suggestions for future projects and improve the models
6.Assist Presales Activities
• Assist creating presales/proposal documents related with SAP and services
7.Customer Management
• Manage customers’ requirements and wishes for both technical and nontechnical in English
• Cooperate with our partners and provide excellent customer service
• Report customer’s complaint or any problems to Supervisor / Line Manager immediately
8.Standard Company Policy
• Read, understand, and comply with all company policies and procedures
• Minimize security and quality incidents
SAP Consultant/Digital Learning Specialist Ideal Candidate:
• Experience of SAP support role
• Knowledge of SAP (FI): Certificate of SAP S/4 HANA for Financial Accounting Associates or equivalent
• Basic knowledge and understanding of software development languages, including SQL
• Basic knowledge of BI tools
• Business level of English and languages
• Excellent Interpersonal Skills
• Accounting skills
• Other skills: project management, documentation (for customer training and other SAP project/support related) and presentation
• Basic Knowledge of SAP SD/MM functions and operations would be advantageous
• Knowledge of MS365 Power Platform: Power BI, Power Automate and Power Apps would be advantageous
• Some understanding of Japanese culture and Japanese language would be advantageous
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